Response from Siemer Heating & Cooling
We appreciate all our customers whether they have used us previously or not. We are very happy when we get new customers, as we are always excited to keep expanding our business. We are sorry for any inconvenience we may have caused this customer on this day for any miscommunication that may have happened at our end. Perhaps the customer misunderstood the scheduling of her appointment. We usually give a 4 hour window if the call hasn't been scheduled as the 1st call in the morning, which this one was not. We call our customers about 1/2 hour before we dispatch our techs to be sure they are home & available. If we foresee not being able to service a customer on a date/time we had scheduled, we certainly do our best to contact the customer to reschedule the call to a time that would hopefully still be convenient for them. It's hard to determine sometimes how long each call will take a tech and therefore we do get behind schedule at times. Our service tech gave recommendations of repairs needed beyond items covered by the coupon special, such as charging the system and cleaning the coil along with prices to complete, but she didn't want anything done at that time. Joyce, Service Dispatcher