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Primary Grounds

Landscaping, Lawn and Yard Work, Pavers and Hardscaping,

About us

Primary Grounds Main

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Landscape Contractors

Amenities

Emergency Services
Yes

Reviews

4.638 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
16%
3
0%
2
5%
1
8%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.7
responsiveness
4.4
punctuality
4.7
Showing 26-38 of 38 reviews

Ronald K.
10/2017
5.0
lawn service
  + -1 more
...
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JERRY M.
04/2016
5.0
landscaping
  + -1 more
unknown
Description of Work: Trim bushes and munched around trees

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$500

cathy D.
03/2016
5.0
landscaping
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Chris C.
12/2015
4.0
landscaping
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Primary Grounds
Hi [Member Name Removed]- I appreciate your review on Angie's List but as a business owner, I feel like we have failed with a B rating. Could you please provide me with feedback that could have helped us achieve an A rating. Moving forward, our goal is to make sure you had a positive service experience with Primary Grounds and that all of your expectations were met to your satisfaction. Thank you, Scott Rau, owner

Dawn S.
07/2015
4.0
landscaping, lawn service
  + 0 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Susan or David M.
03/2015
5.0
landscaping
  + -1 more
Went well
Description of Work: Spring clean up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$600

Bob L.
06/2014
5.0
landscaping
  + -1 more
unknown
Description of Work: The have contract for our HOA for ground maint.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Primary Grounds
Thank you [member name removed]. I will forward your comments on to the rest of the team! We realize that you have choices and want to thank you for choosing Primary Grounds as your landscape provider. Scott Rau President Primary Grounds

STANLEY K.
06/2014
5.0
landscaping
  + -1 more
unknown
Description of Work: We have contracted with Primary Grounds to do our Lawn Fertilization. They do a great job. They will also be treating our two large Ash trees to inoculate against the Emerald Ash borer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Primary Grounds
Thank you for your kind words! We have enjoyed working with you on your lawn. Primary Grounds

STEVEN C.
05/2012
1.0
landscaping
  + -1 more
They lost a $10,000 job.
Description of Work: I called in March 2012 and asked to schedule an appointment for major landscape renovation. I was told Pat Cooley would call me back in a day or two. After 2 weeks I had not received a call. I called back and talked with Dianne. At first she could not find where I called and said someone had been filling in for her when I called before. Finally, she found my name and said that Pat was off the next week, but Scott or Herb would call me back It has been almost 2 months as I write this, and I still have not heard from anyone. I called two other landscapers, and both were very responsive, have come both out and submitted their plans and estimates. I hired one of them to do the work.

Rating CategoryRating out of 5
responsiveness
1.0


Response from Primary Grounds
I would like to express my appreciation for this feedback as it always helps to improve our service and ultimately our customers’ experience. I have personally investigated this series of incidents and have found that while our initial work order(s) had been followed to a tee, there was apparently a bit of miscommunication between the members of the household in terms of the scope of work to be performed. I apologize that this resulted in a disappointing experience. I hope that you can consider our extra efforts in order to make the situation better. I have quite a few records indicating work performed that was outside the original scope. None of this work was billed to my knowledge. Please feel free to reach out to me if there is anything else I can help with. Scott Rau President, Primary Grounds 317-422-9755

09/2004
1.0
lawn service
  + -1 more
DID NOT RETURN MY CALLS.
Description of Work: I WANTED AN ESTIMATE FOR LAWN CARE.

Rating CategoryRating out of 5
responsiveness
1.0


Nikki L.
05/2004
5.0
landscaping
  + -1 more
THEY DID NOT CALL BACK RIGHT AWAY.
Description of Work: CLEANED UP LANDSCAPING AND APPLIED MULCHING MATERIAL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$400

JANET O.
08/2003
5.0
lawn service
  + -1 more
unknown
Description of Work: MOWED AND TRIMMED 2 ACRES THAT WERE OVERGROWN AND SHAGGY.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

THOMAS & ROBIN H.
07/2003
5.0
landscaping
  + -1 more
PRICE WAS REASONABLE, THEY WERE VERY PLEASANT AND COMPLETED IN A TIMELY MANNER.
Description of Work: TOTAL LANDSCAPE AND DESIGN OF OUR FRONT YARD.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)

Contact information

5234 W Stones Crossing Rd, Greenwood, IN 46143

www.primarygrounds.com

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Landscaping,
Lawn and Yard Work,
Pavers and Hardscaping,
Mulch and Topsoil,
Drain Pipe Installation,
Lawn Fertilization & Treatment,
Lawn Irrigation,
Holiday Decorating,
Snow Removal

FAQ

Primary Grounds is currently rated 4.6 overall out of 5.
No, Primary Grounds does not offer free project estimates.
No, Primary Grounds does not offer eco-friendly accreditations.
No, Primary Grounds does not offer a senior discount.
Yes, Primary Grounds offers emergency services.
No, Primary Grounds does not offer warranties.
Primary Grounds offers the following services: Landscape Contractors

Contact information

5234 W Stones Crossing Rd, Greenwood, IN 46143

www.primarygrounds.com