Geek in Pink Computer Repair

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Good

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Loved the service.

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They did a good job and the computer has been working fine since. I would use them again if need be in the future.

We have used them twice and had great service both times. Now we keep a list of all the things we want to do with our computers os next time we call we'll have a and quot;to doand quot; list. Have recommended to others.

Rapid turnaround and a reasonable price. Friendly people and helpful advice.

It was cheaper than I thought it would be. The response time was excellent.

The service went pretty well.

Excellent

They responded to, and completed request for services within 24 hours. Toni, the technician arrived on time and efficiently went about the setup and conversions. It took her about three hours to get every thing set up and to bring me up to speed on the new equipment. She was extremely easy to work with as I know very little about the technical aspects of the equipment. I had a follow-up question about 5 days later and she responded immediately and was able to help me solve a problem within 5 minutes over the phone. She could not have been more helpful. This group is very service oriented and I would not hesitate to recommend them. An excellent experience.

My PC was running a little slow on the Internet and I was experiencing numerous "Internet Explorer has encountered a problem and needs to close . . ." errors. This problem has begun to occur again so, for all practical purposes, remains unresolved, although the errors are far less frequent than before. However, Toni, the technician who came out, did resolve one of my Internet speed issues - she was the first to suggest that my processor was not as big/fast as it could be and also suggested I disconnect from the PC my Western Digital external hard drive when not in use because although I was telling it to "pause all backups" while I was working, it was still actually running in the background and with the size of my processor, it was slowing me down. This has sped up everything considerably. I do think their charge of $95/hour is a little steep and although I indicated I would hire them again, I might, try another firm that is about the same distance away, has good ratings, and appears to be a little less expensive, the next time. With that being said, the technician, Tony, did spend time with me the next day, trying to recover a tool bar that had seemed to have disappeared after she left, and they did not charge me for that extra time.

At the end of 2011, I received an written referral to Geek in Pink from my previous computer service who had moved out of the area. I had called Regina earlier in the year when I thought I had picked up a virus on my PC. I walked her through what I had done to correct the problem and she said that it sounded like I had done the right thing. She saw no need for a home visit. Recently, I got an ipad but was unable to set it up with the wifi because I did not know the hidden password. I emailed Regina and asked if it was something I could do my self and she responded with a couple of suggestions. I tried them but got into territory that was not familiar and I was not comfortable trying it on my own. I called and left a message that was returned later on that day and was able to set up an appointment for the end of the week. Regina and Amanda came out and completed the work within an hour's time.

costs

Overall service is wonderful.

When my dog stepped on my laptop, she took the "V" key with her. Having a broken computer causes me major stress. I was relieved to find Geek in Pink open early on a Saturday. When there, Cody told me the key was broken and I could order one off the Internet for little cost. He wrote down all the information I would need to order it myself. Two weeks later, I brought it back to him and he popped it on there in about a minute. He was nice and professional and didn't make me feel like an idiot for not knowing anything about computers - or for leaving my laptop in the dog's way! I hope I don't have any more computer issues, but if I do, I'd definitely go back.

The folks at Geek in Pink were wonderful. They told me every step of the way what the charges would be and asked if I wanted them to proceed. Laura at the office called me several times to update me on what the techs were finding, so I could say whether to move ahead or stop the work. When I decided to buy a new desktop, they did all the work described above (cheaper than the big box store offered to do) as well as cleaned off the old hard drive and recycled the modem free of charge. This was all done in 2 working days. AWESOME! I have spent that long on hold with tech support trying to set up computers by myself in the past!! Now our laptop is running great, my new desktop is purring along, and I am a huge fan of Geek in Pink.

My home desktop was full of viruses and running incredibly slowly. Geek in Pink assessed the problem and gave me my options with the associated costs. I misunderstood one of the services' costs, so I ended up paying $65 more than anticipated, but I do believe that was my own fault. Regina, the owner, spent a lot of time cleaning up my CPU, including several hours on the weekend, in order to get me up and running again in short order. I would not hesitate to call on them again.

When I dropped off the computer I provided background info on the pc and that the battery on the laptop had stopped working two times previously. After purchasing replacements the laptop was fine. I explained that once again the laptop was not running and we wanted to find out if the battery was the issue or something else. The vendor was very cordial and responsive, calling the following day to inform that our laptop was infected and both the battery and power chord were bad. I inquired about the "infection" or "virus" on the laptop to understand what effect it had on the operating system. The general response was the "virus is bad and you don't want the infection to spread." Since the price of removing this was $125 we decided to forego this repair. I went the next day to pick the computer up and the tech was currently defragging the hard drive. She informed me that the computer had not been defragged in a very long time and it was hurting the performance of the computer. I was charged $45 for the diagnostic service before leaving. Overall, the vendor is very cordial and responsive but does not provide the detailed technical support or information that other pc repair shops do. I was not told that it would cost $45 just to have them boot up the lap top, run a virus scan and partially defrag the hard drive. I already defragment the hard drive and can use free malware programs to scan the laptop if the battery wasn't fried. (several vendors offer this under a free estimate) In addition, we did not replace the power chord and the laptop booted up fine after we purchased the replacement battery. UPDATED RESPONSE - I understand the Provider's response under the condition that I should be more proactive in understanding what I am receiving for services before I purchase them. I've upgraded my price and quality ratings to reflect their side of the story. However, I was not told at any time the cost of the diagnostic was $45. In addition, I am EXTREMELY upset to find out that the repair shop I was looking for (PC PRO TECHNOLOGIES - discussed above) was in fact located in the same exact building in Fishers where I ran into Geek in Pink. PC PRO was running an Angies List 10% discount at the time, they offer free estimates and they had tons of great Angies List feedback......... I am upset because I specifically asked if PC PRO was located in the building because I thought I was in the right place and she said "I don't believe they are here anymore." To top it off I was told "I'm not sure but I hear they got in some trouble and she thought they weren't around anymore or moved." I truly hope that this was an accident and the technician was making conversation while not aware of PC PRO. However, I don't know any business owners that are unaware of direct competition in the same building. I'm not one to complain as it is tough for anyone to run a business and be successful, just don't bad-mouth others to get there.

I opened a new business and have a very complex all-in-one copy/fax/print/scanner. I am apt at configuring most technologies but I could not configure this unit for all services. I needed to get my fax and scanner operational asap for my business. I was referred to Geek in Pink from my landlord but wanted to check them out on Angie's List and also do some shopping myself. I called and emailed Regina along with 4 other companies. Regina and Geek in Pink were by far the quickest and most affordable. We agreed to meet on wednesday morning. Regina got held up on a prior job which was quite understandable. She notified me immediately, was very apologetic and made every concession in communication to let me know how soon she could get there. Once she arrived, she was very pleasant and friendly, very knowledgeable and began analyzing the problem. She was able to get everything working except the scanner because my machine does not have the ability to scan unless networked which it was not. She called the manufacturer to determine this and instructed me on what was needed to resolve the issue. She was very professional and provided a great service. The cost was less than I was quoted and I am very pleased with her company. I would recommend her to anyone needing computer services!

They had a couple meetings with us. He made sure that the computer was virus-free. He increased the speed of the computer. He just made sure that overall, it was functioning. They did identify a problem with our computer and fixed it.

Awesome!!!! They were able to retrieve 99% of all my documents and pictures, that I thought were gone forever. The service was fast, dropped off the computer in the morning and I was able to pick up the computer by closing time that SAME DAY! They were able to save all my information on four disk and labeled everything. I would recommend this company to anyone looking for quailty computer repair.

They were very good. We just dropped it in their shop and it was very convenient. They called us when it was ready and we then picked it up. It was completed in 2 or 3 days. I would use them again if need be.

Service was performed at home as scheduled. Technician was very professional and extremely knowledgeable with computers, and all service was performed in a timely and proficient manner. Service rates were very reasonable.