Geek in Pink Computer Repair

Regina quickly resolved my printing issues, and demonstrated how to complete several tasks that I was having trouble with on my own. She was very easy to talk with and she understood my concerns. Her clarifications, and demonstrations were very helpful. I would highly recommend her services. This home service call was a very positive experience , and I will definitely use Geek In Pink for any future computer concerns.

Great job and the computer engineer was very kind and gracious.

Excellent. Came within 24 hours. Was on time. Professional. Completed task in less than an hour. Fee charged was appropriate for in home service,

I contacted Geeks in Pink a few weeks ago because I was experiencing connectivity issues with my laptop on my home network. I requested they come to my home since I wasnt sure if the issues were with my computer or my network. Tech arrived on time and was pleasant. She worked on my laptop and asked several questions during her 1.25 hour visit. She gave me a typed list of things she attempted. . None really concerned the connectivity of my laptop (which is why I contacted them in the first place) . I paid $115 . After she left, I continued to have the same issues I had before- dropped service, constant messages popping up saying connectivity to printer was lost, etc. I called Geeks in Pink (Greenwood- Smith Valley Road) and told them it still wasnt working. Rep told me to bring it in that it might be a driver issue that they could replace in the shop. I took it in, got a call the next day saying it was virus related and they could clean it up for $140. I told them I had already paid $115 and asked if that would be credited. He said no, but they would look at the write up of what the lady did at the house and maybe deduct some. I had them do the virus work and was called the next day. They said they would take $25 off my new bill of $140 to do the virus work and I gave them the OK- didn't have much of a choice since I still had the problem. Picked my computer up , brought it home and it STILL has the exact same problems I had before calling them the first time. I have NO CLUE what I paid for the first time the lady came to my house. She didnt address the problem and now I have pai DOUBLE for absolutely NOTHING. The whole idea of having the tech to my house to begin with was to check my laptop WITH my network. Obviously this was not done and the virus issues were not the problem since it did not fix my issues. So for $230 I have the same issues as when I started. Will not be using Geeks in Pink again.

Very well. Towed up come putter & trained me at the same time.

Brenda was efficient and professional. We appreciated her advice and expertise.

I Took newer laptop in because one key was broken. They did nothing - at first they called and said the tech couldn't figure out any problems. So I had to point out which key was broken (it was slapped in place and looked fine but if you pressed it then the key easily popped off - I noted that in the request when I dropped it off with them). That left me under impressed. Then they called me 48 hours later to say the entire keyboard had to be replaced (totally possible as the newer laptops have that at times especially when there is touch pad involved). They surprised me when they also claimed it was "full of virusus" and I needed 140 dollars of virus removal work done (we have and had no problems and have both a high end virus protection software and adware/spyware protecting and removing software installed and running in the background). I initially reluctantly agreed to the keyboard work and refused the other. I was concerned about the 2 week turnaround they quoted but agreed to the work. But the date they gave me came and went with no contact from them. I finally called to inquire on status expecting it to be done and was told the part had not arrived and they did not know when it would - they thought probably this week. Well I picked up the laptop immediately with no work completed and am out my diagnostic fee - which was worthless given that I told them the key needed replaced. Will not go back. Poor communication and I believe they couldn't find the part and rather than tell me were continuing to shop for it. A more reputable place would have allowed me to keep the laptop while awaiting the part. That's what the new place I took it to is doing.

Took the system in because it would not start-up (read/write ram error message). They reset the ram component and advised me of a virus/malware infection. I agreed to their performing a virus/malware removal and system tune-up. I had the machine back in two work days and have now been using it for 5 days and everything seems to be fine.

We used Geek in Pink in Franklin. I would tell others that they didn't really resolve my problem. I would tell them to buy an Apple. I've had a lot of pc's in my time and I don't need them anymore. They got the information of the hard drive, I told them I thought the hard drive was failing, they didn't think it was. They were going to reinstall the operating system, well you couldn't, the hard drive was failing.

Wonderful and left w/everything take care of. Everything is good to go! Thank you.

'My desk top went dark and then she just turned off. I paid 45 dollars for Geeks in Pink to assess the issue, They called back within 48 hours and stated that it would just need a tune up. I paid another 40 and my lap top is working great now, They were very prompt and responsive. So, I then took my desk top over which has been broken for awhile . A CD disc exploded inside my computer and then it eventually would not turn on anymore. They fixed the power button and I opted not to fix CD ROM drive because I really do not need it . I now have both of my computers up and running again for 190. I would definitely recommend Geeks in Pink.

Brenda removed infected parts. Internet Explorer works okay. Google Chrome would not start up.

She completed the work in quick time and at a reasonable price.

My eight year old laptop screen was flickering when turned on and wouldn't boot fully. I took the laptop to the Franklin store and they diagnosed the problem. They backed up my files and reinstalled my operating system, Windows 7. They also repaired two USB ports that weren't functioning.

I'm very satisfied with it. They let me know what the problem was. They were not able to fix it for me. It was something that was not my interest to spend that kind of money on the computer.

Brenda, the computer tech, arrived on time, fixed the problems and told us how to avoid them in the future. She was very professional and friendly.

We were informed by my internet company that we had malware on our computer. I took my computer into Geek in Pink and they did not find any malware. I obtained a new modem and everything has worked perfectly fine.

Brenda did an excellent job and answered all my questions when I needed to set up my laptop. It took an hour and a half to repair.

Tech was prompt and got right to work without wasting time. Getting ready to call on them again. Very satisfied.

I can't say enough about these people. Laura was very patient and knew what I wanted when I called. She was so helpful. I've never had a virus in 40 years so knew nothing about it. She assured me that the technician would know what it was and could remove it. When I brought the computer in, Adam was also very patient and professional. He knew what the virus was and explained a little about it. What I really loved is he didn't tell me much more than I wanted to know like some computer people do. He just told me what I needed to know. He mentioned that with the Cryptolocker virus it could have started to wipe my computer clean. Because of that he would first check to make sure all my files were intact before he did anything to remove the virus and then they would call me. Laura called in less than two hours. I was so excited to learn that all of my files, including my pictures and vidoes were still there! She gave me a price of $125.00 for the virus removal and said that the $45.00 for the diagnsis woud be applied to that. I gave permission to do the work. This was late on Friday afternoon. On Monday norning she called and told me the computer was ready for pick up! I am completely happy with the professionalism and friendliness of both Laura and Adam. The price was very fair and the service was certainly very fast. I will recommend the company to anyone I know who needs computer work.

Fixed my new Router so that my printer could receive wireless signal. Cleaned up my computer settings and also cleaned up my old laptop computer. Toni gave me a lot of good information about my computer. She answered all my questions and explained very well so I could understand. I will for sure call them in the future.

I went to them for a check on my system. I didn't like them at all as they wanted to overcharge me like 300 bucks for which I could buy a new computer. They later said that nothing was working out.

Amanda showed up right on time and provided exceptional service! She was warm and made it easy to figure out just what work we needed done to our computers. Now, this was all done in our home, I didn't have to unhook a thing! While waiting for cleanups on the hard drives, she taught me some tricks (and some things I just didn't know how to do) with our new printer. An excellent and patient teacher, she represented Geek in Pink with competency, skill and kindness. Kudos!

I have dealt with Geek in Pink before and was always happy with their advice. Previously I did not pay them for any service, but they were willing to give me free advice, which was good advice. This time I dropped the laptop off and told the technician the symptoms. She told me of the $45 diagnostic fee, and that they would notify me of what they found. They did call promptly with information on the problem and told me the estimate to fix it. I okayed the work, and it was done promptly. I have always found them to be very professional and friendly to deal with.

They were awesome. What I didn't get from the other guy I used, I did get from Geeks in Pink. I think the girl that came out was Amanda. I learned a lot. They taught me the things that I wanted to know.