Johnson Heating & Cooling Inc was founded in 1968. We are your go to company for anything ranging from furnace, air conditioning to water heater, and plumbing installation and repair in Franklin, IN. Call us today to schedule your consultation!
Business highlights
56 years of trusted experience
Emergency Services Offered
Services we offer
Heating & Cooling. Ventilation. Duct Repair. Geothermal. Plumbing. Water Heaters & Softeners. Sump Pumps. Reverse Osmosis. Water & Air Quality Testing, Repair, & Installation.
They were nice it just turns I don't need the deal right now.
Description of Work: I purchased a deal from this company.
Rating Category
Rating out of 5
Yes, I recommend this pro
$199
Response from Johnson Heating & Cooling Inc
Thanks for the review.
Judith N.
09/2014
5.0
plumbing, water heater repair
 + 0 more
Serviceman was on time, inspected plumbing through out home, attempted to flush out old water heater, but would not drain full of sediment. He was very skilled and gave me a fair price with all the labor.
Description of Work: Replaced old water heater and inspected plumbing.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,039
Response from Johnson Heating & Cooling Inc
(Member Name Removed), Thank you for taking the time to post a review. We appreciate your efforts. We have top notch employees who are always looking to improve and learn. Thanks for letting us know they are on their toes.
Dimitri G.
09/2014
3.0
plumbing, water heater repair
 + 0 more
Overall, he did an Ok job.. and was timely and respectful. But, a) While the "deal voucher" had an exhaustive list of things to do, he seemed to forget those things. I had to remind him... Then he agreed do do those. Would have been better if he had a checklist of some sort. b) He did a hard sell on me for a hot water heater claiming mine is old and leaking. Well, mine is old but it is not leaking. Further, I headed to Lowes afterwards and they quoted me $600 for same size tank (price included installation cost of $275). So, basically, I could get this done through Lowes for half the cost. (If I wanted to.. but there is nothing wrong with the current one anyway). It seemed that the whole point of the deal was to sell me a new water heater... Once I told the guy I was not interested, he somewhat lost interest in doing the inspection. He did get the job done.. but I had to remind him as to what things to check.. Disappointing.
Description of Work: Flush the tank, check the faucets.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$49
Response from Johnson Heating & Cooling Inc
[member name removed]: First, I would like to say thank you for choosing us for your Big Deal provider and taking the time to give us a review. We, as a company, are always striving for the best outcomes. Our earnest apologies you felt disappointed in our service. Our plumbers do these inspections and water heater flushes all the time and the check list is usually in the heads, as they go through the process of the inspection. As far as, the water heater information is concerned. The cost difference between the water heater purchase and installation, would, in part, come from the type of water heater installed and the basic quote for labor installation. Basic installation cost quoted may not include any non-standard situations and/or may have limited time frames associated with the installation. Our prices are set, regardless of the time spent with the installation, if the water heater took two hours or six hours to install the labor costs would not increase. We are happy to stand behind these higher quality products we install, 24 hours a day, these higher quality water heaters can are not found in the big box stores. I hope this may answer any concern you have.
Emily M.
09/2014
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
A pipe behind one of our showers sprung a leak at 3 am. We didn't know what was wrong, but we knew it didn't sound good at all. We called Johnson Heating, Cooling, and Plumbing to have their emergency on call plumber paged. We received a call back from Don within about 10 seconds after hanging up. He was at our house in about half an hour. Don was extremely pleasant (especially considering the horrible timing!) and wanted to diagnose and correct the problem quickly. He was able to find the leak behind our shower, fix it fast, and clean up before he left. We really couldn't have asked for better service. I hope Don is recognized for his good work and excellent customer service. We will definitely use Johnson Heating, Cooling, & Plumbing in the future.
Description of Work: Fixed a leak in a pipe behind our shower at 3 am
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Johnson Heating & Cooling Inc
Thank you, [removed member name] for taking the time to let us know what a wonderful job Donnie did, especially at 3 AM. What an awful time for the shower to spring a leak. We will most certainly recognize him in our staff meetings. We are always trying to improve customer service and make our customers feel completely taken care of. Thanks again for the comments.
Tim E.
09/2014
5.0
plumbing
 + -1 more
Excellent service, very professional
Description of Work: Replaced toilet with upgraded model
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Johnson Heating & Cooling Inc
[member name removed] - Thanks for the response. Our professional goals are to make sure we do what is right for the customer - thank you for giving of your time to let us know how we are doing.
Trevor O.
09/2014
5.0
heating & air conditioning/hvac
 + -1 more
He was very knowledgeable. found the problem quickly. fixed that issue then he recommended I add new insulation around the main tubing going to house.. He went ahead and took care of that at no extra cost, which it did only take him 30 seconds, because he was very efficient during the whole process ... This company is on top of their profession in my opinion I've given referrals through word of mouth to friends and I they went with them too!!!
Description of Work: A/C went out due to my landscapers severing wires while raking the much by the A/C unit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Johnson Heating & Cooling Inc
Thank you (member name removed), We greatly appreciate you taking time from your busy schedule to let us know how we are doing. I know the goal of every visit, every encounter and every interaction is to give the best service possible. So again, Thank you so much for the comments.
Terry M.
08/2014
5.0
heating & air conditioning/hvac
 + -1 more
I can't say enough good things about the whole transaction, from the estimate to the installation. Shawn was very thorough in setting up the details of the installation to be done and Jon and Robert carried them out to the letter. They were very conscientious in keeping the work area as clean as possible throughout the installation and cleaned thoroughly after everything was completed. They also adapted some of the installation details to our specific needs, such as installing a pump to remove the condensation from the a/c. This may sound like an over the top review, but seriously, you just don't find very many professions with this level of efficiency. Of course to be efficient, you have to care first and that they did care was obvious in the work done.
Description of Work: Replaced furnace and a/c, lined flue.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,900
Response from Johnson Heating & Cooling Inc
Wow, We absolutely love to hear from our customers - thank you so much for taking your valuable time to let us know how we are doing. Thank you for your remarks, I know our technicians pride themselves on their work. Shawn rocks! Thank you again.
Debbie B.
06/2014
5.0
plumbing, water heater repair, water softeners, drain cleaning
 + 2 more
They responsiveness stood out. We called them on a Saturday morning at 7:30 and they were here at 8:30.
Description of Work: We had a water heater explode. So there was some sewer and water lines that were blocked. They cleaned those out and we ended up purchasing a water softener from them and they also installed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Johnson Heating & Cooling Inc
Thank you for taking the time to give us a rating. We love doing all we can.
Ann E.
06/2014
5.0
heating & air conditioning/hvac, plumbing, water heater repair
 + 1 more
I would definitely use this company again. The employee who came out was very friendly and professional. He wore shoe protection to avoid dragging dirt into the house. He was on time and very thorough in his inspection. He was willing to discuss several options for potential additional work. Great experience!
Description of Work: The water heater was flushed and all plumbing in the house was inspected.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Johnson Heating & Cooling Inc
Thanks for the review. Our efforts are to be the best and have the best people doing the job.
Virginia G.
06/2014
5.0
plumbing
 + -1 more
Plumber was on time. Assessed the situation and called for another plumber to bring pump. They stayed diligently on the job till completed. I was very pleased.
Description of Work: My sump pump died and it was about three days before I knew. They had to pump out 4-1/2 feet of water and put in new pump.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,885
Response from Johnson Heating & Cooling Inc
Thank you for letting us know how we are doing. We are always looking for ways to be the best.
Teresa W.
06/2014
5.0
water heater repair
 + -1 more
They were prompt, completed work in a timely manner, price was comparable to other companies.
Description of Work: Remove and replace water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from Johnson Heating & Cooling Inc
Thank you [Member Name] for taking the time to let us know how we are doing. Please let us know how else we may serve your.
Terri T.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
Great company; Highly recommended. Punctional, professional and sensitive to time constraints and consumers immediate needs.
Description of Work: Replaced furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Response from Johnson Heating & Cooling Inc
Thank you, [member name removed], for your comments and taking your time to respond. We appreciate when our clients let us know how we are doing. Please let us know if you have any other needs - we would love the opportunity to be of help.
VINCE M.
03/2014
5.0
heating & air conditioning/hvac
 + -1 more
The technician called me back within 10 min of my original call for help when I discovered the leak. He told me what to do so everything would be safe until the next day. He arrived within the time window agreed upon the very next day. Professional and caring is the way I describe Johnson's plumbing as well as heating and cooling!
Description of Work: Replaced a 40 gallon gas water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Johnson Heating & Cooling Inc
Thank you for comments, we appreciate the effort and thank you for your business.
BEN C.
03/2014
5.0
plumbing, water heater repair
 + 0 more
Scheduling worked out OK. He was very good and helpful completed the work in about a half an hour.
Description of Work: They performed a water heater flush and plumbing inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Johnson Heating & Cooling Inc
Thank you for your response. We appreciate hearing from you.
Jann H.
03/2014
5.0
heating & air conditioning/hvac
 + -1 more
I will definitely use Johnson Heating Cooling Plumbing for any plumbing work I may need done in the future.
Description of Work: I purchased the $49 Water Heater Flush and Plumbing Inspection Deal. Brandon, plumbing specialist, had to use a vac a couple of times to remove heavy sediment in bottom of water heater. I had not had my water heater previously flushed, so that is the reason for the extreme sediment build up. Brandon also did a thorough plumbing inspection of my faucets and toilets. He was very professional and spent needed time and effort to completely flush the water heater. He also answered by questions regarding other plumbing issues I had. Brandon also installed a new spigot on my water heater so it would be easier to attach hose for future flush. I definitely will have my water heater routinely flushed every 6 mos.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Johnson Heating & Cooling Inc
Thank you for your comments. We love to hear from our customers and appreciate knowing how well our technicians do out in the field.
Jim C.
02/2014
5.0
drain cleaning
 + -1 more
They fixed the problem. They were able to access the pipe where noone else had before. They were on-time, professional and polite. They had worked on our furnace in the past.
Description of Work: They took care of two drains in our basement that were causing our utility sink to overflow. One plumber completed the work in about two hours.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Response from Johnson Heating & Cooling Inc
Great to hear! Thank you.
Linda E.
01/2014
5.0
heating & air conditioning/hvac, plumbing, water heater repair
 + 1 more
He arrived on time. He flushed the water heater not once, but five times until it was clear. In the past providers that have come to flush it only did it one time. He was very knowledgeable and helpful. He explained everything. I will certainly use this provider again and plan to switch my heating/cooling business to them.
Description of Work: He checked all the bathrooms and kitchen, utility room for any plumbing items. Also flushed the water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Johnson Heating & Cooling Inc
Thank you for the wonderful comments. We aim to please.
Edward V.
01/2014
5.0
plumbing, water heater repair
 + 0 more
Kevin Rupert was the gentleman they sent out. I signed up for a Angie's List deal to have my water heater flushed. I had a lot of questions about my overall home plumbing since we had just moved here a few months back. Kevin answered my questions...especially regarding my sump pump running extensively. We talked about options to raise the pump. I felt he was very responsive and not just here to do what he was supposed to do and leave. I would recommend him.
Description of Work: Flushed water heater, inpected plumbing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Johnson Heating & Cooling Inc
Thank you for your comments. We appreciate you taking time to write them.
RUSSELL M.
11/2013
5.0
heating & air conditioning/hvac, water heater repair
 + 0 more
It went just fine. These guys are all very personable. And, what I have grown to like, is that they're not afraid to call someone back at the shop if they are struggling to find the "fix" to what they're doing. I have a heating system that is a "smart" unit that includes computerized communications back-and-forth from furnace to heat pump. On occasion the tech while in my home has been on the phone (one time to Trane engineers) for a good part of the service call. But the repair, when done, have been proper and effective.
Description of Work: This was a scheduled visit for one of my two annual system checkups. It's part of the "club" they encourage you to join. For an annual fee you get better priority in scheduling calls for repairs and two annual checkups on the system. And a 15% discount on service/parts. They called to schedule the date/time. They are always on time (or call to make a change if needed). The tech checked out the furnace and heat pump. He answered my questions about routine maintenance/cleaning of electronic air filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Johnson Heating & Cooling Inc
Thank you for taking time to write a review. We love to hear how we are doing and how we can improve.
Michele G.
10/2013
5.0
heating & air conditioning/hvac
 + -1 more
Very professional, prompt and knowledgeable. Did not try to sell me something I did not need and explained to me about water pressure which is set too high in my neighborhood. Per my request I needed to find my sewer overflow access pipe which was buried when the neighborhood was developed. They snaked my toilet hole down to the sewer with a camera to find the access pipe. They were neat and replaced my toilet with proper new toilet ring sealer.
Description of Work: placed a water pressure reducer on hot water tank. Also they searched for my sewer overflow access pipe by snaking the toilet with a camera.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$675
Response from Johnson Heating & Cooling Inc
Thanks for the comments.
Theresa S.
10/2013
5.0
heating & air conditioning/hvac
 + -1 more
Love the work and the price!
Description of Work: New A.C. and furnance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Johnson Heating & Cooling Inc
Thank you for letting us know how we are doing.
Jennifer W.
10/2013
5.0
plumbing
 + -1 more
I called them at 430 Friday afternoon and they were able to send a guy out to install the water heater right away. I had come home to a ruptured tank and the water was flowing out of it like a river! I was really grateful that I could get it done so late on a Friday.
Description of Work: Installed a water heater in the basement of the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,050
Response from Johnson Heating & Cooling Inc
We are glad to be of help, thank you for taking the time to give us a review.
Todd T.
08/2013
5.0
heating & air conditioning/hvac, air duct cleaning
 + 0 more
I signed up for the yearly package. They came out and cleaned my air conditioning unit and made sure everything was operating correctly. Service man was on time and very courteous.
Description of Work: Had my air conditioner cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Johnson Heating & Cooling Inc
Thanks for the response. We appreciate you taking the time to let us know how we are doing.
Bonita W.
08/2013
5.0
heating & air conditioning/hvac
 + -1 more
the repair man came out 20 minutes early and with another 20 minutes dignosed the problem..I had several ways I could go with this and with that several prices...my air conditioner is an off brand and I didint think they could fix it on a Friday but he did.he found the part..with the other parts and came back...and it was done in an hour or so..he was friendly and professional..Im very happy that on a Friday..my air was fixed and it was amazing...
Description of Work: My Air conditioner started making a horrible noise around noon.I looked on Angies list and called this provider remembering seeing there truck in my neighborhood before.they scheduled an appointment in less than an hour and my repair man was 20minutes early.he wanted me to turn on the unit and heard the noise.then with turning off the unit from outside started taking it apart and dignosing the problem.he had it dignosed in 20 minutes and me an esstimate..which I agreed to.I did buy there package plan as well for it is transferable and im planning on selling my house in a few weeks..
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Johnson Heating & Cooling Inc
Thank you for the review. We love to help people out and do a great job. Thanks for letting us know.
Stephen S.
07/2013
5.0
heating & air conditioning/hvac
 + -1 more
You pay for the package and they come out to check your air conditioner every summer, spring, fall, winter. I've been with them for years.
Description of Work: Johnson Heating & Cooling came out and checked the air conditioner for the spring tune up but they didn't actually have to do anything.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Johnson Heating & Cooling Inc
[member name removed], I want to say thank you for being an active member of Angie's List and leaving a review that helps us. -Johnson Heating Cooling & Plumbing
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Water Filtration and Softening,
Gas Logs,
Air Duct Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Wells and Pumps,
Water Coolers
FAQ
Johnson Heating & Cooling Inc is currently rated 4.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Johnson Heating & Cooling Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Johnson Heating & Cooling Inc offers free project estimates.
Yes, Johnson Heating & Cooling Inc offers eco-friendly accreditations.
No, Johnson Heating & Cooling Inc does not offer a senior discount.
Yes, Johnson Heating & Cooling Inc offers emergency services.
Yes, Johnson Heating & Cooling Inc offers warranties.
Johnson Heating & Cooling Inc offers the following services: Heating & Cooling. Ventilation. Duct Repair. Geothermal. Plumbing. Water Heaters & Softeners. Sump Pumps. Reverse Osmosis. Water & Air Quality Testing, Repair, & Installation.