Johnson Heating & Cooling Inc

Bill came out and serviced our AC, cleaning and showing us some things to watch about our unit. It was his second visit and he's been great both times.

From the first call, to the initial technician diagnosis, to the design & estimate of a new system, to the installation… they have been an excellent company to work with! Everyone was extremely nice, friendly, attentive, and professional. Excellent prices, excellent customer service, and overall an excellent company! A+++

The company who made the water softener had a malfunction in the water softener and it put sand throughout the whole house. Johnson fixed it all and put in a new water softener without question. They repaired everything where the water softener caused a problem. What a tremendous company! Morality still exists. I would highly recommend them as well.

They're professional, friendly and very nice people. I've never had any trouble in their work. They call me and tell me when they're gonna be here.

Johnson Comfort (Heating & Cooling) has given us tremendous service the past couple years. We’ve used them for replacing our heater, A/C and odds-and-ends plumbing. They’re always kind, helpful and do right by the customer. Will use them for many years to come.

Eugene and his apprentice were excellent -- explained the work to be done, how they were going to arrange the work, and kept their sense of humor. And the price estimate was the price we paid!

Eugene Whitlock was the technician who came and he did an excellent job with the installation of the garbage disposal unit.

They do a good job. They are very nice. I have no complaints whatsoever.

The company has two well specialists, so it took a week to get one out. Which wasn't a problem as the old tank was still functioning. Eugene Whitlock came to the house as scheduled. He did some testing and said the tank needed replaced. He ran into town and brought back a new tank, and replaced it. He also replaced the plumbing with new as the old was not to code. The new tank works great. He also drained my water heater and showed me how to do that. He was very courteous, friendly and cleaned up afterward. I would welcome Eugene back again.

It went well. I've used them before and have a yearly service contract with them. Caleb came and did the inspection and did a good, professional job.

Adam from Johnson Heating called within 1/2 hour of me placing the call. He came out, and had the issue figured out within 10 minutes! Did some troubleshooting, and narrowed the issue down to a wiring issue at the A/C compressor causing a short that was blowing an internal fuse at the furnace. He explained everything, explained the cost prior to doing any work, and had me back up and running within an hour. This is my second call to Johnson for furnace/A/C service, and the service has been consistent. Quick, Professional, clear cost structure. Definitely would recommend them.

The clean out that goes from my main drain to the grinder was left open. They left the electrical box for the control panel open, when it was padlocked shut to begin with. The bolts for the grinder lid were left on one of my shelves on the back patio. I had to clean and correct all of this myself. He didn't leave me any kind receipt. He was rude and very belligerent. I asked him for some documentation and told me, "It does'n't work like that, you can't have it. You have to call the company Monday morning. I gotta go," then left. I called and let them know that I had an issue with the service. The Vice President called me and seemed pretty reasonable when he made that low offer, but I'm afraid that he's going to use that as leverage to gauge me on future services. Explained that the person who came out was one of his part time plumbers. He said he would reduce the price and told me the only thing I had to pay for was the diagnostic, which was $11.95. I wanted to cancel my membership with them because of how they tried overcharging me. I told him I wanted my money back because I didn't want anything to do with them again. Then he said he would totally wipe out the cost and convinced me to keep my membership, but he didn't. I got a bill in the mail, so I called him. He said I shouldn't have gotten that, and he would take care of it. Then I got another bill saying I am now 60 days late on my bill! Now I can't get him on the phone and I have left half a dozen messages. I spoke to Annie in accounting this morning, and she said she could not authorize the removal of the charge. She claimed that she would talk to Paul and follow up with me. It is hard for me to have faith that this is going to be taken care of finally. At this point, I don't want to retain any membership with them, even if this is finally rectified. If they want to pro-rate the refund on what I paid on my membership, so be it.

Excellent. Would definitely recommend!

The sales and installation went as expected. The cost was a little higher than I anticipated but nothing outrageous. The also added on (per my request) a whole house humidifier and a new programmable thermostat. These have worked without issues since the installation nearly two years ago. Since the installation, I have not seen from nor have I been contacted by this organization to maintain the unit. Customer follow through is an area they could greatly improve upon.

I always heard good things about them and so I called them to come out. I have one of those filters that you don't replace, you take it out and wash it kind. Something, when I put the filter back in, I flipped a switch or something and he charged me $89. I think that was kind of steep for him just to come out, not really, I mean he didn't clean it, he didn't do anything, he just said, you know, it was just a switch. He wrote on the receipt something about home owner replaced, returned filter cleaning and knocked the switch off or something. It was a very cold day and I was freaking out because the heat wouldn't come on.

We are NOT going to do business with Johnson Heating and Cooling.

They installed a portable air conditioner until we could get the permanent unit installed. It was such a hot day and they moved us to the top of the list! They were just excellent. Clean, efficient, punctual, professional, and we went ahead and bought a furnace from them. The price was reasonable.

Extremely friendly and great quality of work

I liked their price and signed a contract. They arrived on time and were very professional and efficient. They said they were not sure if they had found all the duct leaks. And should call them back if the AC couldn't keep up But if works fine and runs a lot less than the old unit ever did.. Too bad I can't them a triple A rating.

Our house is a 1995 ranch with a finished basement, and when we bought it 3 years ago our heat pump and hot water heater was at the end of its usable life so we knew we were going to have to replace it soon. Since the Trane heat pump and Bradford & White water heater had lasted 20 years we wanted them replaced with the same equipment. I made appointments for quotes with a few different companies. The first came out on a Friday took some pictures and chatted for about an hour said we would get the quote on Monday. After I called Tuesday and asked where it was we got it on Wednseday, it was for almost $10,000...ouch, and not for the equipment we wanted, he quoted us American Standard. We knew this was going to cost us a chunk of change but that seemed high to us. We had Johnson come out on the following Friday. Shane was very hands on and actually took measurements like you would expect someone to do when providing services like this . The water heater and air handler are in the basement packed tightly into a closet in the laundry room, they don't make water heaters in that small of a diameter anymore so we were thinking we were going to have to remove one of the studs from our laundry room wall to accommodate the new heater. He told us they would be able to stagger our return air duct and move the new air handler over so the new larger diameter water heather would fit, we were so happy to hear that. When we asked when the work could be done he said Tuesday provided they had the equipment in stock. OK now for the great part, Shane went out to his truck for about 5 minutes and came back with a quote that was over $3,000 less than the other company for the exact equipment we wanted, and a payment plan with no interest for 12 months! So now we didn't have to worry about a home equity line or re-finance on the mortgage to get this done, it was like a dream come true, and on Tuesday it did come true. They truly went the extra mile. The first heat pump had a dent on the bottom of it, it is an outside piece of equipment, and the dent did not affect the functionality of the equipment, we would have been OK with that but they were not, so another new heat pump was brought out to replace it, OMG are you kidding me how awesome is that. The installers were very professional the carpet was covered and any messes they made during the install were cleaned up, other than the new equipment I could not tell that they were there, and the work was done as promised in a day. Shane even stopped by to see how it was going. I would 100% recommend Johnson to anyone asking, our experience was flawless.

I had no problem with the work or the water heater installed. It was with the company management itself that I had the problem. 1. I told them that I REQUIRED a phone call shortly before the repair man arrived so I could put my large, elderly dog up. On the first visit, there was NO CALL, and the guy just showed up. Fortunately, the dog was in the back of the house. Because they didn't have enough help that day, they had to come back for the old water heater to remove it. 5 days later, they called to schedule the pick up. AGAIN I asked that I get a call before they arrived so I could put the dog up. AGAIN the guy just shows up and rings the bell. THIS TIME my dog was asleep in the entryway on tile flooring. He was startled by the doorbell and tried to jump up and twisted his back leg. He limped for two days. I was furious! I called and threw a fit and explained what happened. The VP of the company called me (which I demanded) and basically paid me "lip service" about how sorry they were and apologized, explaining that calling ahead was part of their procedure and they obviously failed twice. 2. I had to pay $100 EXTRA for a "stairs charge" because the water heater was in the basement. They are supposed to remove the old water heater when they are done, but didn't and it took them 5 DAYS to come back to get it out of my basement. When the VP called, and I told him about what happened to my dog, he "feigned" concern. At NO TIME did he offer to pay vet bills. I also complained about the $100 stairs charge and that I paid it, yet it took them 5 days to use the stairs. AT NO TIME did he offer to return the $100, especially after they had also injured my dog. It has been over two weeks since they hurt my dog, and NOT ONE PHONE CALL to check to see if he was alright. These people obviously could care less about their customers or customer service. Stay away from this company. UPDATE 04/21/2016: After the company read my review, I got an immediate call from the Vice President. I was surprised that he had the courage to respond to me directly. He was extremely humble in his response, and apologized sincerely. He listened to what I had to say, and was extremely empathetic. He offered to refund a part of my service cost and the check arrived within a few days. He was sincere about the apology, and just making the call under the circumstances took a lot of professionalism. I will use them again."

Tony was very professional. He addressed a problem with our unit and advised we contact our Home Warranty before proceeding further.

Denis Jimenez arrived and I explained that the clog was somewhere between the washing machine, Bathroom sink, and Kitchen sink. He asked to see the layout of these rooms and asked why I thought this did not involve the main sewer drain. Satisfied with my answer, he asked to see the pipes in the basement. Then he asked me to go up and try the different drains. He concluded that the problem was in the Kitchen line and went to work. He not only got the drain unclogged, he discovered that my Kitchen drain had an Automatic vent on it that had clogged and was no good. He demonstrated how my sink should be draining and gave me an estimate for replacing this vent. All the time he was he, he was explaining things to me and giving me tips for avoiding this problem happening again. He also had a great sense of humor. I've been looking for a plumbing company. I think I've found it!

David came out and ended up doing repairs wich ended up costing me less than what I paid for the deal. I ended up geting a refund on the deal and because of their honesty, I want to use them again.

Came as planned, did the work, didn't over-sell the job, and even returned when there was a slight leak and fixed it without charge.