Smith Mathis Inc

IT TURNED OUT TO BE A MUCH MORE INVOLVED DRYING PROJECT THAN WE HAD EXPECTED BUT OUR TECHNICIAN, BRIAN (WHO DID ALL THE WORK) KEPT US WELL-INFORMED EACH STEP OF THE WAY SO THERE WERE NO SURPRISES. HE ALSO SPOKE WITH OUR INSURANCE AGENT WHO HAPPENED TO CALL WHILE HE WAS HERE AND UPDATED HER ON WHERE WE WERE IN THE PROCESS. NO MILDEW SMELL WHICH WAS OUR PRIMARY CONCERN!!

WINE WAS SPILLED AND THEY EXPLAINED THEY THOUGHT THEY COULD REMOVE IT, BUT WAS NOT SURE. THE STAIN WAS REMOVED. THEY DID A FINE.

THEY REALLY WORK AROUND YOUR SCHEDULE AND ANY PROBLEMS YOU HAVE. THEY ARE COMING BACK IN A COUPLE WEEKS TO DO OUR UPSTAIRS CARPETS.

VISITORS EVEN COMMENTED ABOUT GETTING NEW CARPETING. HE CAME OUT THE DAY AFTER I CALLED - I HAVE NEVER BEEN SO IMPRESSED WITH EVERYTHING.

SMITH-MATHIS (DAVID POPE) DOES SUCH EXCELLENT WORK. WE DON''T EVEN CONSIDER CALLING ANYONE ELSE.

THEY WERE PROFESSIONAL. THEY WERE EFFICIENT. THEY SHOWED UP EARLY.

HAVE USED BEFORE. QUALITY WORK, VERY EFFICIENT, PLEASANT SERVICEMAN.

WE HAVE USED THEM BEFORE AND THEY MAILED US A 10% OFF COUPON, WHICH WE USED THIS TIME.

MADE AN APPOINTMENT, AND GAVE DETAILED INSTRUCTIONS. THEY SHOWED UP TWO HOURS LATE. THE SERVICEMAN MISCALCULATED PRICE - DIDNT UNDERSTAND HIS OWN COMPANYS PAYMENT TERMS. THEY TOOK IN SOME AREA RUGS AND WERE VERY DELAYED IN RETURNING THEM. THEY WANTED PAID BEFORE THEY SENT THE RUGS BACK. VERY POOR CUSTOMER SERVICE.

PAT MURREY WAS AN EXCELLENT CUSTOMER SERVICE REPRESENTATIVE FOR SMITH-MATHIS. HE WAS FRIENDLY, PROMPT, EDUCATIONAL. HE IS AN ASSET TO THEIR COMPANY.

CALLED WITH A QUESTION ABOUT A SERVICE THEY DONT PROVIDE. THEY WERE VERY HELPFUL IN RESEARCHING THE PROBLEM AND SUGGESTING OTHER COMPANIES THAT COULD HELP ME.

TAKE A LOT OF PRIDE AND TIME IN THEIR WORK.

REMOVED ALL PET STAINS AND A COUPLE OF OTHERS THAT PREVIOUS CARPET CLEANERS DID NOT! JIM HORNADAY WAS VERY COURTEOUS, PROFESSIONAL AND THOROUGH.

PAT MURRAY WAS COURTEOUS, FRIENDLY, AND EFFICIENT. HE ARRIVED ON TIME ADN WENT TO WORK IMMEDIATELY. THE STEAMING PROCESS WAS QUICK AND THE RESULT IS WONDERFUL!!! THE CARPET LOOKS AND SMELLS GREAT!! I AM VERY PLEASED WITH PAT AND THE COMPANIES SERVICE. I WILL DEFINITELY USE THEM AGAIN.

THIS IS THE SECOND TIME WE USED THIS COMPANY`S SERVICES AND WE ARE VERY PLEASED WITH THE OUTCOME.

ARRIVED ON TIME, HE WAS POLITE, CONGENIAL AND WENT RIGHT TO WORK, WAS EFFICIENT ( IN AND OUT IN AN ADEQUATE TIME). BEFORE WORK BEGAN PATHWAYS WERE VERY HEAVILY SOILED. AFTER COMPLETING, THEY LOOKED LIKED LIKE NEW! EVEN AN AREA THAT HAD RECENTLY HAD A WRINKLE REMOVED (BY ANOTHER COMPANY) LOOKED FINE.

DAVE, THE TECH, WAS VERY PROFESSIONAL AND COURTEOUS. I WAS VERY HAPPY WITH THE FACT THAT THEY DIDNT SOAK THE CARPET WITH WATER. OVERALL, I WAS VERY PLEASED WITH THEIR SERVICE.

THEY DID A GREAT JOB IN BOTH HOMES. THERE WERE SOME STAINS THEY COULD NOT REMOVE BUT I WAS MADE AWARE OF THESE.

OUR OLD CARPET WAS CLEANED IN A QUICK, PROFESSIONAL MANNER.

FAST, EFFICIENT. LIKED THE WAY THEY MOVED FURNITURE AND PUT EVERYTHING BACK!

THE CARPET LOOKED VERY NICE WHEN HE WAS DONE. MY ONLY CONCERN WAS THAT IT WAS STILL WET WHEN THEY WERE DONE, AND TOOK APPROX. 12HOURS+ TO DRY DESPITE OUR RUNNING THE AIR CONDITIONER ON 70* THE ENTIRE DAY. THE PREVIOUS COMPANY WE USED WAS ABLE TO GET MORE WETNESS UP ALLOWING THE CARPET TO DRY MORE QUICKLY---MAYBE THE PREVIOUS COMPANY HAD A MORE POWERFUL SUCTION ON THEIR CLEANING MACHINE (?) SMITH-MATHIS DID HONOR THE ANGIE`S LIST COUPON, WERE VERY PROMPT AND COURTEOUS AND WERE PROFESSIONAL.

EXCELLENT WORK. VERY PROMPT. COURTEOUS. REASONABLY PRICED.

A VERY DIRTY CARPET LOOKS NICE. SAID WOULD ARRIVE BETWEEN 1-2 AND GOT THERE AT 1:10. SAID WOULD TAKE 1.5 HRS AND IT ALMOST EXACTLY DID. PHONE ESTIMATE WAS FOR $200 AND ACTUAL WORK CAME TO $170. WE BELIEVE THE REP. GAVE SOME HONEST ANSWERS REGARDING SOME OTHER SERVICES WE ASKED ABOUT - AS OPPOSED TO JUST DOING A SALES JOB.

THEY WERE RIGHT ON TIME AND DID A NICE JOB. THE YOUNG MAN WAS COURTEOUS. WEVE USED THEM FOUR OR FIVE TIMES.

OUR SERVICE PROVIDER, BRIAN, WAS VERY PROFESSIONAL AND COURTEOUS. HE DID A GREAT JOB.