Smith Mathis Inc

THE PERSON I SPOKE WITH ON THE PHONE WAS VERY HELPFUL AND GAVE IMPORTANT INFORMATION. AN ESTIMATOR WAS NOT AVAILABLE, BUT SENT A TECH OUT WITHIN AN HOUR. HE GAVE GOOD AND DETAILED INFORMATION, AS WELL AS EXPLAINED THE PROCESS THOROUGHLY. I FOUND THE ESTIMATE TO BE VERY REASONABLE AND THE SCHEDULER WAS VERY ACCOMMODATING. THEIR PRICES ON CLEANING ORIENTAL RUGS SEEMS TO BE A BIT MORE COMPARED TO OTHER COMPANIES AND THE TURN AROUND TIME OF DRYING IS A LITTLE LONGER.

IF SOMEONE CAME TO ESTIMATE THIS JOB, THEY MUST HAVE FORGOTTEN TO FAX OR SEND ME THE RESULTS.

I USED THEM TO CLEAN MY CARPETS IN ALL ROOMS AS WELL AS CLEANING MY SOFA. THEY ACTUALLY HAD MY ESTIMATE ON FILE FROM LAST YEAR ON THE SOFA CLEANING. THEY CAME OUT ON TIME AND THE CLEANING DIDN'T TAKE LONG. CARPET AND SOFA LOOK GREAT. THE TECHNICIAN WAS EXTREMELY POLITE AND WORKED QUICKLY. WILL CONTINUE TO USE THEM FOR FUTURE CARPET CLEANING AND UPHOLSTERY CLEANING.

THEY RESPONDED VERY QUICKLY AND THE COST WAS REASONABLE.

VERY REASONABLE IN PRICE, THEY WERE QUICK, AND DID A GREAT JOB.

VERY THOROUGH AND GOOD AT EXPLAINING WHAT THE END RESULT AND COST WOULD BE BEFORE HE BEGAN THE WORK. WORK WAS DONE WELL AND IN A TIMELY FASHION.

WONDERFUL WORK, PROFESSIONAL AND PERSONABLE.

DAVE WAS ON TIME AND EXTREMELY COURTEOUS. FRIENDLY AND DID A THROUGH JOB. WE HAVE USED THIS COMPANY THREE OTHER TIMES AND HAVE ALWAYS BEEN SATISFIED.

CARPET CLEANING WAS GREAT, GOT ALL SPOTS OUT. RUDY WAS VERY NICE AND EXPLAINED WHY A FEW AREAS WOULD NOT COME CLEAN(WHICH I KNEW ABOUT). THEY GOT ME SCHEDULED RIGHT AWAY.

THE REPRESENTATIVE WAS VERY POLITE, KNOWLEDGEABLE AND EFFICIENT.

THIS IS THE FIRST TIME I'VE HAD ORIENTAL RUGS CLEANED.

ESPECIALLY GOOD JOB CLEANING THE FURNITURE. HOWEVER, I THOUGHT THEY'D MOVE THE FURNITURE TO BETTER CLEAN ALL AREAS OF THE WALL-TO-WALL CARPETING. OVERALL, GOOD JOB.

ALWAYS OUTSTANDING, PROMPT SERVICE; SCHEDULING CAN BE DONE QUICKLY, VERY RESPONSIVE TO INDIVIDUALS NEEDS.

IN ANY EVENT, WE WOULD NEVER CONSIDER USING SMITH-MATHIS AGAIN.

THE AREA RUGS WERE TAKEN TO THE SHOP. THAT TOOK TWO WEEKS. THEY DID A GREAT JOB!

THERE WAS ONE SMALL AREA IN ONE ROOM THAT DIDN'T GET VERY CLEAN, AND THEY WERE VERY EAGER TO COME BACK OUT AND CLEAN THE AREA AGAIN TO MY SATISFACTION. THEY WERE VERY THANKFUL THAT I CALLED BECAUSE THEY GENUINELY WANTED ME TO BE SATISFIED WITH THEIR WORK. THERE AREN'T MANY COMPANIES OUT THERE LIKE THAT THESE DAYS.

WE HAD AN ILL MEMBER IN OUR HOUSEHOLD. THEY DID A REMARKABLE JOB ON A VERY DIFFICULT PROBLEM.

THEY GOT THE CARPET INCREDIBLY CLEAN AND EVEN REMOVED A FEW SPOTS THE PREVIOUS CLEANERS WERE UNABLE TO TACKLE. OUR TECHNICIAN, ROSS, WAS VERY PROFESSIONAL, POLITE, AND INFORMATIVE. HE HELPED US UNDERSTAND SOME WAYS TO KEEP OUR CARPET LOOKING CLEAN BETWEEN PROFESSIONAL CLEANINGS AND HELPED US FIGURE OUT HOW TO HANDLE SOME SPECIFIC TROUBLE SPOTS. SMITH-MATHIS WAS EXTREMELY PROFESSIONAL WITH REGARD TO THEIR COMMUNICATION WITH US. THEY CALLED TO LET US KNOW THE TECHNICIAN WOULD BE ARRIVING A LITTLE BIT LATE. THIS WAS INCREDIBLY HELPFUL TO ME BECAUSE IT ALLOWED ME TO FINISH A FEW OTHER THINGS BEFORE MEETING THEM AT MY HOME. I TRULY APPRECIATED BEING INFORMED. THIS IS WHY I RATED THEM 'A' FOR PUNCTUALITY DESPITE THE FACT THEY WERE A LITTLE BIT LATER THAN EXPECTED. THANK YOU SMITH-MATHIS!

STAINS WERE NOT TOTALLY REMOVED. NEW STAINS WERE CREATED BY PLACING RECLINER (WITH METAL RAILS ON BOTTOM) DIRECTLY BACK ON WET CARPET.

FIXED A PIECE OF BERBER CARPET FOR FREE... ALWAYS A FAIR PRICE.

TECHNICIAN WAS VERY NICE AND POLITE AND GAVE TIPS ON HOW TO DRY THE BASEMENT. THEY EVEN CAME EARLY.

HE WAS VERY PROFESSIONAL. HE WAS VERY HELPFUL WITH POINTERS TO DO THE WORK MYSELF.

WHEN I CALLED THEM THEY SAID THEY DID NOT HAVE ANY EQUIPMENT AVAILABLE. THEY DID COME AND GIVE AN EVALUATION AND LEFT A BILL. THEY DID NOT FIX ANYTHING AT ALL.

I BELIEVE THERE IS AN INHERENT PROBLEM IN EITHER THE PROCESS OR THE MATERIALS, WHICH S-M USED TO CLEAN MY CARPETS. I WAS PLEASED WITH THE APPEARANCE OF THE CARPET WHEN S-M CLEANED IT IN FEB. HOWEVER, IT SEEMED TO ATTRACT SOIL AND LOOKED BAD ALMOST IMMEDIATELY EVEN THOUGH I HAD PAID TO HAVE CARPET PROTECTANT APPLIED. ON 6/11/03, I REHIRED THEM TO CLEAN THAT CARPET AGAIN AND TO CLEAN THE FAMILY ROOM CARPET, WHICH WAS LESS THAN A YEAR OLD. ALTHOUGH I WAS TOLD IT WOULD BE DRY IN A FEW HOURS, IT REMAINED STICKY TO THE TOUCH AND FELT DAMP MORE THAN THREE DAYS LATER. THUS, I HAD TO LEAVE ALL OF THE FURNITURE FROM THOSE ROOMS PILED IN OTHER PARTS OF THE HOUSE AND AVOID WALKING IN THOSE ROOMS, WHICH ARE THE MAIN LIVING AREA OF OUR HOME. AFTER THREE DAYS, I CALLED S-M ABOUT THE PROBLEM. THEY SCHEDULED A DAY TO RETURN AND RE-SHAMPOO THE CARPETS. AFTER THE RETURN TRIP, I AGAIN TRIED TO LET THEM DRY THOROUGHLY BY NOT USING THE KITCHEN OR FAMILY ROOM FOR THREE DAYS, BUT THEY STILL FELT S

THEY WERE VERY PROMPT AND CAME RIGHT OUT HERE TWICE. WHEN THE INSURANCE COMPANY SAID WE COULD GET ALL NEW CARPET, THEY CAME RIGHT BACK OUT.