Smith Mathis Inc

THE MAN WHO CAME OUT WAS VERY PROMPT & PROFESSIONAL. THIS SOFA IS ABOUT 16 YEARS OLD & WAS VERY SOILED ON THE BOTTOM SKIRTING. EVEN THOUGH THERE WEREN'T ANY STAINS, IT HAD BECOME DINGY. AFTER CLEANING, IT IS NOTICEABLY BRIGHTER & I THINK THE COMPANY DID A VERY GOOD JOB IN MAKING IT LOOK MUCH BETTER THAN IT DID. THE CHAIR CUSHIONS ALSO ARE MUCH IMPROVED IN APPEARANCE AS THEY ARE CREAM IN COLOR & HAVE BEEN QUITE DIRTY. THEY LOOK ALMOST NEW NOW. I FELT THE PRICE WAS REASONABLE FOR THE QUALITY OF WORK & WOULD USE THIS COMPANY AGAIN.

RUDY WAS HERE PROMPTLY AND DID A WONDERFUL JOB. THEY WILL BE USED AGAIN COME SPRING!

GREAT COMPANY, ALWAYS WILLING TO COME ON THE SAME DAY WHEN POSSIBLE, VERY EFFICIENT AND OF COURSE THE RESULTS ARE GREAT. WOULD RECOMMEND THEM TO ANYONE.

THEY WERE REALLY GOOD. THE CARPET DRIED REALLY WELL. HE ALSO GOT A DOG STAIN OUT OF THE CARPET.

THE QUALITY OF WORK WAS GREAT. HOWEVER, THE TECHNICIAN DID NOT MOVE ANYTHING, NOT EVEN SMALL END TABLES, NIGHT STANDS, OR SMALL CHAIRS. I UNDERSTAND NOT MOVING SOFAS OR BEDS (ONE MAN CREW) BUT HAD I KNOWN AHEAD OF TIME, I WOULD HAVE MOVED THESE ITEMS MYSELF. INSTEAD, I DISCOVERED THIS AS HE WAS LEAVING. WE REARRANGE OUR GREAT ROOM FURNITURE PERIODICALLY, AND HAVE SPOTS UNDER THE CHAIRS THAT WEREN'T MOVED. IN THE FUTURE, THE COMPANY SHOULD NOTIFY THE CUSTOMER, UP FRONT, THAT THEY DO NOT MOVE ANY TYPE OF FURNITURE. THE OTHER ISSUE IS THAT THE APPOINTMENT I MADE WAS NOT HONORED. I MADE A 9:00 APPT A WEEK AHEAD OF TIME, RECEIVED A MESSAGE THE DAY BEFORE TELLING ME THEY DIDN'T HAVE 9:00 APPTS, SO THEY WOULD BE THERE AT 10:00 AND TO CALL IF I HAD A PROBLEM WITH THAT (NO APOLOGY.) I HAD ALREADY ARRANGED CHILD CARE FOR THAT DAY SO COULDN'T RESCHEDULE, THEY WERE ANOTHER 40 MINUTES LATE (10:40) AND NEARLY MADE ME LATE TO ANOTHER APPT.

SMITH MATHIS WAS EXTREMELY PROFESSIONAL AND EASY TO WORK WITH IN ARRANGING TO HAVE MY THREE RUGS CLEANED. THEIR REPRESENTATIVES WERE VERY INFORMATIVE AND ATTENTIVE TO DETAIL. THEY WERE COOPERATIVE IN WORKING WITH ME REGARDING SCHEDULING/TIMING OF THE CLEANING TIME FRAME AND WERE ABLE TO GET THE RUGS BACK TO ME IN TIME FOR A SPECIAL EVENT AT MY HOME. THEIR FOLLOW THROUGH WAS EXCELLENT, AND WHEN I WAS TOLD SOMETHING WAS GOING TO HAPPEN IT ACTUALLY DID! I WAS EXTREMELY PLEASED WITH THE CLEANING QUALITY, AND THE CUSTOMER SERVICE AS WELL! I WOULD HIGHLY RECOMMEND THEM. THEIR PRICES WERE REASONABLE AND I FELT LIKE MY RUGS WERE ''IN GOOD HANDS''.

OUTSTANDING! PAT WAS ON TIME AND VERY THOROUGH.

I WAS AFRAID THE DOG STAINS WOULD NOT ALL COME OUT, BUT LO AND BEHOLD IT WAS A MIRACLE! EVERYTHING LOOKED GOOD AS NEW WHEN FINISHED AND ''FIDO'' IS OUT OF THE DOGHOUSE. WORK WAS PERFORMED A FEW DAYS AFTER THE INITIAL CONTACT AND HE SHOWED UP RIGHT ON TIME! TOOK HIS TIME AND THE SOFA AND CHAIR LOOK LIKE NEW. I WOULD NOT HESITATE TO CALL THEM AGAIN. AND I WILL! HAVE SOME CARPET THAT WILL NEED CLEANED AFTER THANKSGIVING.

SMITH MATHIS WAS THE FIRST COMPANY THAT COULD COME OUT WITHIN A FEW DAYS WHEN I WAS CALLING ABOUT GETTING A CHAIR CLEANED. THEY DID A GREAT JOB GETTING OUT NORMAL WEAR AND TEAR STAINS ON A CHAIR WITH A WHITE BACKGROUND. THE CHAIR LOOKS SOOO MUCH BETTER! THE PROCESS THEY USED WAS VERY CLEAN, AND THE TECH CALLED TO SEE IF HE COULD COME EARLY THAT DAY WHICH WAS GREAT FOR US. I WILL DEFINITELY CALL THEM TO HELP WITH OUR OTHER FURNITURE!

THOUGHT THEY WERE A LITTLE EXPENSIVE.

WAS EXACTLY ON TIME,WAS VERY PLEASANT AND WORKED HARD TO GET EVERYTHING CLEAN. REMOVED MOST SPOTS, FORGOT TO GIVE ME MY ANGIE'S LIST DISCOUNT AND WAS UNABLE TO REMOVE ALL THE CAT HAIR FROM CARPET.

THEY DID AN EXCELLENT JOB OF CLEANING A BADLY STAINED CARPET. THEY ARRIVED ON TIME AND WERE COURTEOUS.

I THOUGHT THE PRICE WAS QUITE REASONABLE. I ENJOYED HAVING.

THE PRICE WAS REASONABLE UNTIL I ADDED THE STAIN GUARD, WHICH WAS AN ADDITIONAL $200. I WAS ESPECIALLY DISAPPOINTED WHEN I SAW HOW IT WAS APPLIED; WITH A SQUIRT BOTTLE ABOUT 3 FEET FROM THE CARPET. I QUESTION IF IT REALLY WAS ENOUGH TO PROPERLY STAIN GUARD THE CARPET AND FURNITURE. HE DID NOT MOVE ANY FURNITURE; YOU HAVE TO DO ALL THAT YOURSELF. IT APPEARED TO BE A GREAT JOB UNTIL THE CARPET DRIED AND I NOTICED SPOTS THAT DIDN'T GET REMOVED. I USED ANOTHER CO. IN THE PAST AND THEY HAD NO PROBLEM WITH STAINS LIKE THESE, ESPECIALLY SINCE THE CARPET WAS ONLY 2 YEARS OLD. I DON'T BELIEVE I WILL USE THEM AGAIN IN THE FUTURE; HOWEVER, THE GENTLEMAN THAT DID THE JOB WAS NICE. IT MAY HAVE BEEN BECAUSE HE WAS BY HIMSELF AND HAD TO GET TO ANOTHER JOB. I WANTED TO GIVE BUSINESS TO A LOCAL SMALL BUSINESS INSTEAD OF A CHAIN. UNFORTUNATELY, I WILL PROBABLY GO BACK TO THE CHAIN NEXT TIME I NEED THIS WORK DONE TO ENSURE THE REMOVAL OF STAINS AND PROPER/FULL APPLICATION OF STAIN GUARD.

COMES BACK ABOUT EVERY 6 MONTHS. THEY ARE VERY PUNCTUAL. I NEVER HAVE TO WAIT FOR THEM TO RETURN A CALL. I DEFINITELY WILL HAVE THEM AGAIN. I WOULDN'T HESITATE TO RECOMMEND THEM TO MY BEST FRIEND.

ARRIVED ON TIME-WAS VERY PROFESSIONAL AND DID A GOOD JOB OF CLEANING MULTIPLE ROOMS WITH SOME HEAVILY SOILED AREAS.

WONDERFUL. WORK SCHEDULED FOR FOLLOWING WEEK. THEY ARRIVED RIGHT ON TIME. THEY WERE ABLE TO CLEAN THE CARPET PERFECTLY, WHICH HAD TOUGH STAINS FROM 3 LABRADOR RETRIEVERS. WILL USE NEXT TIME.

GREAT JOB WITH THE CLEANING. PROMPT. PROFESSIONAL. I'LL USE THEM OVER AND OVER AGAIN.

I WAS VERY PLEASED TO BE ABLE TO GET THEM HERE THE SAME DAY I CALLED, AND THEY WERE VERY AGREEABLE AND HELPFUL. I DID THINK THAT I PROBABLY DIDN'T NEED THE FANS FOR AS MANY DAYS AS THEY SAID I WOULD (AND CHARGED ME FOR), SINCE THE (VERY THIN) CARPET WAS DRY THE NEXT DAY BUT I SUPPOSE IT'S BETTER TO BE SAFE THAN SORRY.

I HAD ONE SPOT THAT THE WORKER HAD A TOUGH TIME CLEANING SO THE VP OF THE COMPANY CAME OUT AND CLEANED IT HIMSELF AND THE SPOT WAS GONE! THEY WENT ABOVE AND BEYOND. I RECOMMEND THEM AND WILL USE THEM AGAIN.

COMPLETELY SATISFIED WITH THE WORK. PUPPY STAINS ALL GONE, CARPETS LOOK LIKE NEW. PRICE WAS VERY REASONABLE, THE STAFF WAS PLEASANT AND ANSWERED QUESTIONS ABOUT THE PROCESS. I HAVE FOUND MY CARPET CLEANING SERVICE - WILL LOOK NO FURTHER.

I THOUGHT THEY WERE WONDERFUL AND DID A GREAT JOB!

RESPONSE TO PHONE INQUIRY IMMEDIATE. "DAVE" ARRIVED AS SCHEDULED, PROVIDED ESTIMATE AFTER OBSERVING FURNITURE; MACHINERY BROUGHT INTO HOME PROVIDING W. CORNER PROTECTION PIECES; THOROUGH CLEANING- WELL-GROOMED, RESPECTFUL. FURNITURE LOOKS LIKE NEW- GREAT SERVICE!

JEFF WAS PUNCTUAL, PROFESSIONAL, AND DID AN EXCEPTIONAL JOB.

AFTER EXAMINING THE CHAIR TO DETERMINE THAT IT WAS REAL SUEDE, THE REPRESENTATIVE SAID THEY COULD NOT GUARANTEE THE RESULTS IF THEY CLEANED THE CHAIR. HE WAS VERY POLITE AND PROFESSIONAL.