Action Air Inc

I appreciated that they quickly returned my call and that they allowed me to ask many questions. You can tell that they hire quality people and they pay them well so they are satisfied with their job. They are personable and they gave me a sincere follow up. I know that they have the best team behind their products.

They were excellent. Their price was fair, were on time, and did an excellent job. I would recommend them to others. They are very personable and I felt comfortable with them in my home.

Outstanding. Technnician was punctual and didn't waste time with idle talk. He went right to work (about 90 minutes). He reviewed everything in detail upon completion and answered all my questions. I will have them again.

They are very efficient and clean up after themselves.

Great company. Performed a free second opinion on the need to replace furnace. Based on their responsiveness and price, we chose Action Air over another competitor.

Great service. Always on time. Wear covers on shoes to keep house clean. Service agreement included discount for parts. Included straightening the compressor fins for no additional charge.

VERY pleased. I called and requested service. They said they would be here between 1:00 and 2:00. Tech called at 1:30 said he was on his way. Worked for over an hour cleaning furnace. I love it when service people tell me when they will be here and actually come at appointed time. Wore booties, very thorough.

Tony Marshall first gave us an estimate 3 years ago. We were unable to purchase at that time, however, when we called for him to come and update his estimate he was more than glad to come out. He had notes from his previous visit and an excellent memory of our house. He was not pushy in his salesmanship. He provided three options and we discussed the pro and con of each. He took the time to make sure I knew what we were buying. Additionally, the two techs (Brian and Brad I believe) were wonderful. They were pleasant and very considerate. They took time to discuss options when a small hiccup occurred in the installation. They were more worried about us then just getting the job done. Really appreciate everyone's work. Would definitely recommend them to family and friends.

They were wonderful. They matched a lower price that I had gotten from a competitor. There were a couple of problems, nothing major, and they were very responsive and came right out and fixed it without any charge to me. Then even came out on a Sunday afternoon and there was no charge.

I called action air this morning (the hottest day of the year) and they had someone here by 2p.m. He was extremely polite and customer service oriented. I will be a lifelong customer!

A no show for a morning apointment not even a courtesy call. Did call late and wanted to reschedule for later in the week. No Thanks.

Called around Fishers and Indianapolis to find a filter replacement for my whole house humidifier. Action Air was the only company with one in stock and were pleasant to deal with.

They were on time, very professional. The tech and salesman both came out on the same day - I was impressed with both of them. They put on booties over their shoes, and were very detailed. He performed 3 different checks on the unit.

Tony Marshall (may have last name wrong) visited our house, looked at the HVAC system, the configuration, and was very open and frank about our options for the humidifier in terms of brands, size, and capabilities. He did not try to oversell to our needs; simply to meet them at the most cost effective method. He also provided recommendations as to heating options once we finish our basement, quotes for add'l ductwork and reviewed their membership plans. Again, he did not push any specific actions; he simply provided options based on our specific situation. As to the technician who installed the humidifier and performed the PM; my wife was greatly impressed with his first action which was to put protectant footies to keep our house clean. The installation was on time and professionally done. I was impressed with their up-front service, have signed up for their Silver Club, and will look to them for HVAC work on our basement finishing project.

DETERMINED THAT NEW THERMOSTAT THAT ANOTHER HVAC CO INSTALLED DURING SUMMER WOULDN'T WORK WITH HEATER SINCE FUSE KEPT BLOWING. THEY WERE VERY NICE AND KNOWLEDGEABLE. DECIDED TO SIGN UP FOR THEIR SERVICE CONTRACT. THIS IS MONTHLY FEE THAT CAN BE CANCELLED AT ANYTIME (AND FEE IS LOWER THAN OTHER COMPANIES). VERY NICE DEAL AND PROFESSIONAL GROUP.

MY EXPERIENCE WAS VERY GOOD. MIKE WAS THOUGHTFUL AND KNOWLEDGEABLE. I ENDED UP SIGNING UP FOR THEIR SERVICE CLUB WHICH WAS THE REASON FOR THE EXTRA MONEY. THE SERVICE CLUB SOUNDS LIKE A GOOD IDEA BECAUSE THEY GET IN TOUCH WITH YOU FOR A CHECK UP TWICE A YEAR. ONE OF THE REASONS I HAD PROBLEMS WITH THE AIR CONDITIONER WAS BECAUSE I HAD NEGLECTED SERVICING FOR A PERIOD OF TIME.

TECH WAS ON TIME AND VERY POLITE. EXPLAINED HOW THE REPAIRS MIGHT NEED TO BE REDONE AGAIN ON COILS IF THE MOTOR WENT OUT AT LATER DATE. ELECTED TO SPEND THE MONEY TO REPLACE RATHER THAN REPAIR. THEY HAD THE UNIT INSTALLED IN TIMELY MANNER.

SERVICE WAS GOOD OVERALL BUT NOT SPECTACULAR. WHILE THIS COMPANY WAS VERY PROMPT & FRIENDLY WHEN OUR AC BROKE, IT WAS DIFFICULT TO GET PRICING ON DIFFERENT OPTIONS FOR REPAIR ALTHOUGH THE REPAIR PRICING WAS VERY CLEAR UP FRONT. THE LABOR TO REPLACE THE COMPRESSOR WAS APPROX. $900 (PART WAS UNDER WARRANTY) BUT WE ASKED FOR A QUOTE ON A NEW SYSTEM WHEN THE TECH SAID THAT MAY BE A GOOD CHOICE. HE CALLED IN BUT COULD NOT A GET A QUOTE BECAUSE THE OFFICE WAS ''BUSY''. TOLD US HE COULDN'T WAIT FOR A DECISION SO WE COULD PAY THE $900 OR WAIT UNTIL ''SOMETIME'' IN THE NEXT WEEK OR TWO TO GET A QUOTE. TECH WAS FRIENDLY BUT VERY UNPROFESSIONAL. OVERALL EVERYONE WAS FRIENDLY BUT SOMEWHAT DISORGANIZED. I FELT RUSHED INTO A $900 DECISION ON A 90 DEGREE WEEKEND. WOULD PROBABLY USE THEM AGAIN BUT NOT AS A FIRST CHOICE.

VERY CAREFUL TO MAKE SURE NOTHING WAS TRACKED IN FROM OUTSIDE. VERY PLEASANT AND ON TIME. CLEANED UP ALL ITEMS AFTER WORK WAS COMPLETE.

I SPOKE DIRECTLY WITH THE OWNER WHO ANSWERED ALL OF MY QUESTIONS ABOUT REPAIR VS. REPLACEMENT. SINCE I REQUESTED A REPLACEMENT QUICKLY, THE SALESMAN, TONY, CAME OUT THE SAME AFTERNOON. HE PATIENTLY EXPLAINED ALL OF MY OPTIONS AND HELPED ME PICKED THE RIGHT UNIT FOR MY NEEDS. THE UNIT WAS INSTALLED THE NEXT WEEK. THE INSTALLERS WERE POLITE, AND LEFT MY HOUSE CLEAN. THE SYSTEM HAS BEEN WORKING WELL SINCE.

THEY WERE AN EXCELLENT COMPANY TO DEAL WITH. THEY WERE HERE ON TIME, THEY INSTALLED ON TIME, AND EVERYTHING WAS GOOD!

GREAT. THE CONSULTANT WAS PROMPT. HE USED HIS PHONE TO MAKE CALLS TO HIS TECHNICIAN AND TO SET UP A TECHNICIAN APPT. FOR US. THE TECHNICIAN WAS ALSO PROMPT, CONFIDENT AND VERY THOROUGH. HE SUSPECTED A CRACKED HEAT EXCHANGER BUT, AFTER EXAMINATION, FOUND NO CRACKS. HE WORE PAPER BOOTIES AND CLEANED UP AFTER HIS INSPECTION. WE'VE SHOPPED AROUND AND FIND ACTION AIR PRICES COMPETITIVE AND THE SERVICE SUPERIOR. WE WILL USE ACTION AIR AGAIN.

ACTION AIR RESPONDED PROMPTLY. THEY SAID TO CALL BACK IF SOMEONE HAD NOT ARRIVED WITHIN 30 MINUTES, AND CHRIS ARRIVED WITHIN THAT TIME. HE WAS VERY PROFESSIONAL, KNOWLEDGEABLE, AND POSITIVE, IN SPITE OF BEING CALLED OUT LATE ON THE NIGHT BEFORE THANKSGIVING. I FELT CONFIDENT THAT THE ADVICE I WAS GETTING WAS ACCURATE, PARTICULARLY FOR FIXING SOME LONG-TERM ISSUES WITH OUR HVAC SYSTEM.

NEAT AND COOPERATIVE. CLEANED UP AFTER WORK. DID CHECK ON HUMIDIFIER- IT WAS NOT WORKING. CHANGED DEFECTIVE DIAL THE NEXT DAY.

ALL THE EMPLOYEES WERE COURTEOUS, RESPONSIVE, KNOWLEDGEABLE, ETC. I APPRECIATED THE FACT THAT THEY WORE SHOE COVERS WITHOUT BEING ASKED.