Thomas Jefferson Roofing & Remodeling

They began the work very quickly and was very professional. The price was not the lowest, but was lower mid-range of the 3 or 4 estimates. However, there is a chimney collar that even after several months and numerous calls has not been installed. It was on ''backorder'' and everytime I call it has been ''forgotten'' and a promise to install right away. Well, no install and it's ''not necessary'', well, I paid for it. I keep making calls every few weeks or so and it still isn't installed. A week or so after the work I stepped on 2 roofing nails, so I seriously doubt the promised magnet clean up was done either. I answered I would probably use this company in the future, but would be much more aware.

Appointment for estimate to repair roof was scheduled. Estimator called one and a half hours after scheduled appointment to reschedule for the next day, but didn't show up or call for that next day appointment.

TIM DID A GREAT JOB. HE TOOK THE TIME TO GET OLD PIECES OF THE ROOF TO THE MAKER TO GET THE WARRANTY COVERED. HE WENT ABOVE AND BEYOND.

THE JOB GOT DONE WITH QUALITY AND PROFESSIONALISM

THE ROOF WAS NEVER DONE PROPERLY FROM THE ORIGINAL BUILDING DATE. THEY KNEW EXACTLY WHAT TO DO, AND QUOTED ME A PRICE RIGHT AWAY. THEY HAD THE BEST PRICES, AND COULD HELP ME RIGHT AWAY. WOULD DEFINITELY RECOMMEND THEM TO ANYONE. HE TOLD ME TO WAIT A COUPLE OF DAYS TO PAY, TO MAKE SURE THAT I WAS HAPPY WITH THE SERVICE. HE ALSO CALLED BACK TO MAKE SURE THAT I WAS HAPPY WITH THE SERVICE.

THEY COMPLETED WORK IN A TIMELY MANNER. THEY MAINTAINED CONSTANT COMMUNICATIONS. AN OVERALL GREAT EXPERIENCE. WILL DEFINITELY USE THEM AGAIN.

WORK WAS WELL DONE AND SERVICE WAS COURTEOUS. SIGNED A CONTRACT THAT WORK WOULD BE DONE IN THREE BUSINESS DAYS. ON THIRD DAY AT 4:00 PM, WORK STILL HAD NOT BEEN COMPLETED. ONLY AFTER I CALLED AND WAS PREPARED TO OFFER WORK TO A COMPETITOR WAS WORK COMPLETED THAT EVENING. WORK WAS TOO EXPENSIVE (MY OWN FAULT, THOUGH, FOR ACCEPTING IT.)

OVERALL THE QUOTING PROCESS WENT VERY WELL. SCHEDULED THE QUOTE QUICKLY, TOM ARRIVED EARLY AND WAS FINISHED WITHIN AN HOUR. PRICE-WISE, THEY ARE IN THE MID-MARKET. NOT ON THE LOW SIDE OR THE HIGH. BASED ON PREVIOUS REPORTS, I WILL PROBABLY HIRE THEM.

HE DID APOLOGIZE FOR NOT SHOWING UP, BUT DID HAVE SOME UNSETTLING PERSONAL REASONS FOR NOT COMING OUT. I FELT THAT WAS INAPPROPRIATE.

EVERYTHING WAS VERY PROFESSIONAL, FROM THE ESTIMATE AND MATCHING OF THE SHINGLE COLOR AND LOOK, TO THE TEAR OFF AND RE-SHINGLING. THE CREW WORKED FAST AND DID A GREAT CLEAN UP AFTERWARDS.

ESTIMATE PROVIDED QUICKLY, AND WAS AROUND $300. AGREED TO PERFORM WORK AND SIGNED CONTRACT. NO ONE CAME FOR A MONTH. CALLED COMPANY SEVERAL TIMES, NO RESPONSE. WINTER CAME AND WENT, THEY CONTACTED ME IN EARLY SPRING. THEN THEY SAID IT WOULD BE $1500, NOT $300, BECAUSE THE PEOPLE PERFORMING THE WORK DECIDED ROOF WAS TOO STEEP. I CANCELLED THE WORK DECIDING THAT I SHOULD GET COMPETITIVE ESTIMATES.

NOTICED SKYLIGHT LEAKING IN EARLY JANUARY. AHR WAS QUICK TO SCHEDULE AN APPOINTMENT TO ASSESS THE PROBLEM, AND PROVIDED A WRITTEN ESTIMATE WITHIN DAYS OF THE APPOINTMENT. THEY WERE PATIENT WITH MY FOLLOW-UP QUESTIONS. ONCE I SIGNED THE QUOTE, IT WAS LIKE I WAS WORKING WITH A DIFFERENT COMPANY. AFTER TWO WEEKS, I HAD TO CALL TO CONFIRM THEY HAD RECEIVED MY SIGNED QUOTE. I FINALLY GOT A CALL FROM THE REPAIRMAN WHO SAID HE WOULD CALL ME WITHIN A COUPLE OF WEEKS TO SCHEDULE, AS SOON AS THE WEATHER WAS BETTER. TWO MONTHS ELAPSED WITHOUT A CALL. I CALLED TO INQUIRE. AS SOON AS I CALLED, THEY GOT ME ON THE SCHEDULE FOR THE FOLLOWING WEEK. LEFT A BIT OF MESS IN THE YARD -- SHINGLES, ETC. -- AND DID NOT FINISH THE FOLLOW-UP TRIM WORK EXACTLY WHEN PROMISED. ONCE COMPLETE, THOUGH, THE WORK SEEMS TO BE FINE. THE NEW SKYLIGHT HAS NOT LEAKED YET, TWO WEEKS AFTER INSTALLATION, AND WE HAVE HAD SOME HEAVY RAIN. JUST GLAD TO HAVE THIS BEHIND ME.

MR. GILLIAM'S COMPANY INSTALLED A NEW ROOF, HOWEVER, A LEAK WAS FOUND AROUND ONE CHIMNEY. MR. GILLIAM INSISTED THE LEAK WAS NOT A RESULT OF THE ROOF INSTALLATION AND INSTEAD ORIGINATED FROM CONDENSATION ASSOCIATED WITH THE HVAC SYSTEM AND CHIMNEY. WE HAD TWO HVAC COMPANIES INDEPENDENTLY INSPECT THE CHIMNEY, BOTH REPORTING THAT THERE WAS NO EVIDENCE OF A CONDENSATION PROBLEM. MR. GILLIAM REFUSED TO TAKE RESPONSIBILITY FOR THE LEAK, INSTEAD STATING THAT ANY FURTHER EFFORTS ON HIS PART WOULD BE BILLED AT $60/PER PERSON/ PER TRIP, AND $80/ MAN HOUR. FURTHERMORE, WHEN WE ARRIVED IN INDIANA TO INSPECT THE WORK, WE FOUND "STEP THROUGH" AREAS IN THREE UPSTAIRS CLOSETS AND OUR MASTER BEDROOM CEILING THAT HAD NOT BEEN MENTIONED. MR. GILLIAM THEN PLACED A LIEN ON OUR PROPERTY ON 12-22-04, THE SAME DAY WE PAID HIM FOR HIS WORK. LASTLY, MR. GILLIAM WENT TO OUR PROPERTY WITHOUT PERMISSION TO MAKE FURTHER REPAIRS TO THE ROOF / FLASHING BETWEEN 3-5-05 & 3-7-05 PER THE RPT. BY ARS.

RETURNED MY CALL PROMPTLY. I CALLED ON A FRIDAY, AND THEY CAME MONDAY MORNING TO DO THE REPAIR.

I THOUGHT IT WAS A FAIR PRICE. AND I'M NOT SEEING ANY MORE LEAKING. I WOULD USE THEM AGAIN. EVERYONE ELSE SAID IT WOULD BE A WEEK OR MORE - THEY CAME OUT THE VERY NEXT DAY TO LOOK AT IT, THEN FIXED IT THE DAY AFTER THAT.

TIM RESPONDED TO MY CALL RIGHT AWAY. I THOUGHT THERE WAS A PROBLEM WITH MY CHIMNEY FLASHING BECAUSE THERE WAS MOISTURE IN THE ATTIC. HE CAME AT THE END OF A LONG DAY FOR HIM, BUT WENT INTO THE ATTIC AND CHECKED IT OUT. IT TURNS OUT THAT THE FLASHING IS OK, BUT THERE IS A PROBLEM WITH MY FURNACE EXHAUST GETTING IN THE ATTIC. TIM GAVE ME SOME SUGGESTIONS ABOUT HOW TO SOLVE THIS PROBLEM AND WHO TO CONTACT RATHER THAN DOING WORK THAT DIDN'T NEED TO BE DONE TO THE ROOF/CHIMNEY. I REALLY APPRECIATE THAT.

DUE TO INCLEMENT WEATHER, THEY HAD TO CANCEL THEIR APPOINTMENT, BUT THEY NEVER MADE AN EFFORT TO RESCHEDULE OR KEEP IN TOUCH, SO I WENT WITH SOMEONE ELSE.

BILL CALLED ME RIGHT BACK THE SAME DAY TO SCHEDULE A FREE ESTIMATE. HE WAS POLITE AND FINISHED THE WORK IN A TIMELY MANNER. REASONABLY PRICED.

OVERALL EXPERIENCE WAS GREAT. PROMPT SAME DAY WEEKEND SERVICE WAS PROVIDED.

I CALLED THIS COMPANY AND A SERVICE PERSON SHOWED UP WITHIN 2 HOURS. BILL WAS PROMPT, THOROUGH AND COURTEOUS. HE CHARGED THE MINIMUM FOR HIS WORK AS HE WAS NOT SURE IF PROBLEM WAS FIXED. CHIMNEY LEAKS CAN BE HARD TO PIN POINT. I WOULD DEFINITELY USE THEIR SERVICE IN THE FUTURE.

THEY PROMPTLY RETURNED MY PHONE CALL AND SHOWED UP EXACTLY WHEN THEY PROMISED AND DID REALLY GOOD WORK, AS WELL AS GIVING ME ADVICE ON HOW MUCH LONGER MY ROOF MIGHT LAST. I WOULD DEFINITELY USE THEM AGAIN.

GOOD WORK AND CLEAN UP. ROGER, THE FOREMAN, WAS EASY TO GET ALONG WITH, PROMPT IN RETURNING CALLS, EXPLAINED EVERYTHING.

BILL JOHNSON WAS RIGHT ON THE MONEY WITH HIS DIAGNOSIS. EXPLAINED HOW HE WOULD DO THE JOB, CARRIED THE JOB OUT PROFESSIONALLY AND IN A TIMELY MANNER. WE ARE VERY HAPPY AND WOULD RECOMMEND AFFORDABLE HOME RENOV. TO ANYONE.

QUICK RESPONSE, THERE WAS SOME SCHEDULE JUGGLING, FRIENDLY FOLKS. OVERALL PLEASED.

ROGER WAS ALWAYS PROMPT, VERY POLITE, AND LISTENED TO OUR CONCERNS. THE CREW WORKED CONTINUOUSLY AND WAS ALWAYS POLITE. THEY WERE CONSCIENTIOUS ABOUT KEEPING THE AREA CLEAN AND SAFE. EXCELLENT WORK AND WORKERS.