Thomas Jefferson Roofing & Remodeling

Good, except for the confusion about when it was done.

They were great. They were very professional and really good at explaining what had been done badly and what they were going to do to correct it. They were very efficient and did it quickly and well. We were very, very pleased. The price seemed fair.

Sales rep contacted me. Roofing business was slow and wondered if we were considering any home improvements so we scheduled a free home estimate. Sales rep brought in a flooring specialist to review installation of 900 sp ft of laminate flooring. They offered a quote. I confirmed that the specialist they brought in would be the installer on the job. The sales rep said Yes. I signed the contract even though it was higher than others because I liked the installer. I asked how soon could they start removing old sub flooring. Sales Rep told me within one or two days. On day two they brought in a different person to removed sub flooring. I was uncomfortable with this different installer. So after two days he was removed from the job. Before he was dismissed he convinced the owner that our flooring had Unforeseen problems and would need an additional quote. The owner suggested a $1900 increase over the phone. The owner came to our home the next day and lowered the increase to $920. When we declined he quoted a contract release would cost us appox. $2600 for 38 hours of his time at $65/hour. When we challenged these options he returned to our home with the original installer that the Sales rep said would be doing our job. The contract increase then dropped to $340. We agreed to the contract increase if the owner would agreed to use the installer that was originally promised. He told us the original installer decided to pass on the contract. We later discovered that the installer put in a bid for our job but the owner found some one with a lower bid. We finally negotiated an additional payment of $600 for a total payment of $1500 for the owner to sign a contract release form.

Thomas Jefferson did my new hardwood floor and new ktichen countertops. They finished quickly and did a great job. when my new cooktop didn't fit they came out and adjusted the countertops to fit it, the same day I asked them!

I knew the owner of the company so I went with him. It’s a small company and they hire everybody who is local. I also knew the owner’s mother so that was another reason to choose him. He had done work for us in the past and we were happy with it. He was working with the insurance company’s budget.

Tim Gilliam gave us a quote for replacing our asphalt roof and rotted gutter boards. He was polite and professional. The quote we received was higher than from competing companies. Based on a neighbor's experience, we looked at the competed job and pointed out what appeared to be a big ripple in the asphalt shingles of the completed roof. That led us to researching on Angie's List to find the company was rated overall a C. That was a huge red flag for us. The company does offer a 10 year warranty on all work, however.

I have a leak develop following the roof replacement the did in the past. It was leaking like dripping faucet. My son's friend is a roofer and suggested that I call them to have it fixed and have a window replacement. The prices are excellent, but I guess you get what you paid for. I have oak trim, he asked if I wanted dark or light trim. He came over New Years Eve at 10 pm at night. He stated it would take 14 days to get the window in, this was on December 31, 2008. I gave him a deposit for $600. He came over March 2, 2009 with the window. They left the window in the garage and littered the yard with card board. He calls at odd times and he does not schedule to do the work. He simply calls and states he is going to come over and do the work. He catches you off guard with is. I do not trust would like him to take the window back and refund the money. This all follows work they did on the roof and should have been taken care of at that point. If they really knew what they were doing this would have been done when they replaced the roof.

He was very honest about what to do and what to do about it. I had some problems with leakage after the fact and they came right out, realized they forgot to do something and fixed it immediately. He helped me pick out a new color of shingles and gave me information on what was the best kind of shingles.

They were out last July for the original re-roof. When I came back from a trip, I found that the new roof leaked. I called them up, and they had to tear off and replace 50 squares that they had not done right the first time. I was skeptical at first, but they were very responsive to the problems, and came out to fix it without complaint. They told me that I needed a new porch roof, which I had them replace. I came back from another trip, and their was water in kitchen. They came back out pretty promptly to replace that as well. I had two roofs in less than 6 months! I came back from another trip and heard loud banging in the night. A piece of the metal sheeting that they'd applied where the porch joins the house had come loose. They came out to fix that also. They've been good about coming back, and gave me a 4 year warranty.

This was a horrible experience overall. The roof is complete but the awning they installed was incorrect in size and installed improperly. They came out to try to fix it once because the snow made everything collapse. They took it down and hammered it out straight and put the same one back up. For the amount of money I spent with them, they should have replaced it correctly with correct size. His professionalism is not good because he won't do anything else even though the job is only 75% completed. I wouldn't recommend this company to anyone!

They're subcontractors are totally incompetent. The original estimate was for $14,250 and they tried to change that to $37,000. They sent unlicensed subcontractors who come at all hours without any appointments and they just hang around my home and don't work or they use unsafe practices including contaminating my ventilation system. The work started without any supervision and their fire, electrical, and heath codes were violated. I would never recommend Affordable Home Renovations to anyone!

I requested an estimate for roofing work on recently purchased property (three other estimates were also requested to other companies). Affordable Home Renovations even sent pictures with an explanation of the work they recommended; they didn't add any extras like vents, etc. that were not necessary, and said they wouldn't know about sheeting replacement until the old roof was off. I signed the contract 12/29 and paid half down for the deposit. They called to say they were on the way, sent pictures of the completed work, and said they had to replace two sheets and invoiced it. They were responsive to an out of town investor, did what they said, charged and what they quoted. I was very pleased with their work. We hit a weather break and they were right on it! Their quick work saved months of additional water damage! Alex was very good at returning phone calls.

Angie's List selected 3 contractors, we chose Affordable. Conversation all the way through the project w/Tim Gilliam. Work on both exterior and interior situations carried out in timely, quality manner.

The timeliness of their work was unreasonable. Weeks would go by and I'd have to keep calling them. The flashing they originally put up was done horribly (only went on two sides and was bent). We told them that we needed professional work. After that they came out and looked at it, and agreed that the flashing and shingles were installed poorly, so they agreed to redo that. Another gentleman came out and said that work was substandard, but they still haven't come out to repair it. They ordered the wrong window (a vinyl window, we wait for for 6 weeks), finally ordered the correct window and it finally came in September. At one point, they told me that it was in, then found out that the right window hadn't even been ordered. They asked if I even wanted the window, we said no because it was ordered 4 months after our original contract. We don't want this company to install it.

They did what they said they would do, came when they said they were coming and did a good job.

I called and got an appointment for the next day. Zach came to do the estimate. He arrived on time and was professional and courteous as he got the information he needed. After taking pictures & measuring, he told me that he'd get the estimate to me in 1-2 days via e-mail. I hadn't heard from him 12 days later, so I called the office. I spoke with Tim, the company's president, and let him know the situation, that I was waiting on an estimate from Zach. He said that he'd call Zach and find out what the hold up was. No one called be back on that, but Zach did stop by the next day with the estimate in hand. He took the time to explain the estimate to me. Evidently, it took him a while to find a company that would make a replacement skylight of this size. He did find one though. He was the only one who did. My husband and I decided, however, that because this skylight came with only a 5 yr. warranty and the smaller ones came with a 10 yr. warranty, that we'd go with them.

We trusted Tim and he confirmed the report from our insurance agent that we had no extensive hail damage. He did find some tear offs that needed to be repaired and took care of them on the same day he came to inspect our roof. He is reliable, honest and we are happy with his work.

The representative I worked with was very nice. The work they did was acceptable upon completion. Problems were they left an obscene amount of nails all over the yard. I realize that when you get a new roof many nails will be left behind, but I would venture to say that there were over 800 nails left behind. And that is just the nails that I found. Also they needed to come back and fix a few things. And when they came back they would not fix all of the things on the list and would have to come back out to fix them again. What should have taken about three days took three weeks. The most disturbing problem was that they left my garage exposed and it rained that night. I called them to let them know and they apologized and said that it should not have happened.

2 skids of shingles were dropped off at my home after I hired them. 2 weeks later the salesman called me and threatened to put a lien on my house unless I paid him for the shingles. He was no longer with the company. The GM of the company called me and made an appointment with me & then didn't show up for 3 appointments. When I contacted him, he got angry at me, stating that the salesman was hired back & he was to get a hold of me. I then called the owner & he promised the work would be done. I told him we needed to hold off until everything was in writing. I came home one day & half of my roof was torn off. The workers there did not speak any English & could not communicate with me anything that was going on. They were doing terrible work. They finished the roof but would not give me a receipt stating that the roof was paid & I want to be done with them. The siding was twice as much as they originally stated and I picked the roof out because of this. I don't have the money.

Affordable was a bit disorganized at first, probably due to the catastrophic nature of the April hail storm in Fishers. However, their estimators, supervisors and contractors did an excellent job. They completed their work in a timely manner and their cleanup skills were extraordinary. They followed up to make sure each job was completed satisfactory and on time.

I called Affordable Home to give me an estimate to replace my entire roof due to hail damage and already had the work approved by my insurance company. They came out promptly for the appointment and did all the measurements. I had another company here giving me an estimate also so I asked the representative from Affordable Home to fax me the estimate when done and gave him my fax number. He said OK. This was approximately three weeks ago and I still do not have the estimate. I have of course since hired another company.

During the power washing, we discovered weeds that needed to be addressed before continuing with the sealing. He (Tim) said that he was going to seal over the weeds with product that I had already purchased and it stated that any weeds needed to be removed before application, I even called the company to make sure. He wanted to spray the product over the weeds, which I was not happy about. I contacted my lawn company and they said that they would be able to remove the weeds and spray a preventative product to keep them from growing back, but it would take 10 days for the product to take affect. Tim and I agreed on 4/27 that he would come back out to finish the work and he didn't show up. When I called him, he told me he got busy and finally sent someone out. They were only able to do a portion of the work before their equip. failed and rain was on its way. They did not honor their contract and misrepresented themselves, also overcharged for the work.

Tim did a good job and replaced the shingles in a timely manner given the bad weather we experienced after I called.

EVERYTHING IS GOOD EXCEPT THE PRICING SITUATION. EVERYTHING HAD BEEN COMPLETED BUT THEY ARE NOW SAYING THAT I OWE $717.77 MORE WHEN ALL WAS ORIGINALLY PAID IN FULL. THEY ARE NOW SAYING THAT THE UPGRADED SHINGLES AND THE MORTAR CAP IS EXTRA. THE MORTAR CAP THE WAS NOT TRULY REPLACED LIKE IT WAS SUPPOSED TO BE. HE USED SOME CONCRETE MIX TO PATCH IT, NOT REPLACE IT. NOW 2 1/2 MONTHS LATER THE CRACK IS REAPPEARING. THE ROOFERS BENT MY GUTTERS AND FIXED IT WITH TOUCH UP PAINT.

OWNER VERY SERVICING TO CLIENTS NEEDS.