Dryer Vent Wizard of Central Indiana

Steve called to fell when expect him & arrived on time. He was great about finding the problem.

Excellent. I called up Dryer Vent Wizard and they were able to pencil me in two days from the call with a firm hour schedule instead of the 8 hour blocks some places give. Steve showed up on time and was very pleasant and knowledgeable. He actually beat me to the house since I was coming home from work and when I got there he had already gotten up on the roof and done a preliminary inspection. He did an MPH reading before and after the vent cleaning, and also recommended a few other changes that he was able to do right then and there such as replacing the old and poorly constructed connection from the dryer to the wall. Whole thing took maybe 30-45 minutes and I was left with a much better functioning dryer. I would definitely recommend these guys in the future. The price I listed here is for more than just the vent cleaning - it included a number of the extras such as fixing the dryer connection, replacing some old rubber hoses with steel ones, and a few other things. Just the vent cleaning itself was $190.

All went well, good company to work with

When I did laundry after this service it took longer than normal. So I started asking questions and went outside to be sure flapper vent was open. It was a cold evening and no sign of any steam coming out of hot dryer. No sign of lint on roof from cleaning and the tech had no bag? We are elderly and disabled and did not go out and inspect as service occurred. We did see him get in the truck after service loading only a battery powered drill and a long white hose. There was also a round tube he said were his brushes. No lint bag. Upon asking him how bad it was he said 'oh, average, not bad at all' It has been 4 years since last cleaning. The price was double what we have paid others in the past. We pulled the invoice and inspected it closer. The tech noted he was here over an hour. He was here less than 30 minutes. There is a 10 item check list we noticed the service tech had checked all of them. They only did 5 of the 10. And possibly only 4. We gave him benefit of the doubt on one. We called the company and received a scheduling department likely at a different location or even city. We could not get directly into this company. They told us they would have a manager call us. They tried to send us back to the service tech and we said no, we need a manager. It took some arguing and insistence to get them to leave a message for a manager. He called us the next day. My husband picked up the call. When I heard his voice elevate I got involved. The manager defended the service tech and put my husband on the defense by arguing with him! My husband is 92 and I could tell his blood pressure was rising. I was furious. I told them they only did maybe 5 of the 10 items we paid for. The manager started the questioning all over with me. This guy finally offered to come personally do an inspection like he is doing us a favor. My husband told him only if he would perform the work we paid for. Again he was arguing with us. It would depend on what he found on his inspection. That is when I said you just lost our business and any referrals. Their customer service is awful and the price was too high.

It was not good. They checked but they couldn't figure out what was wrong. It didn't seem that they had anything to do. After they left, I realized that my dryer was making a really bad noise so I contacted them to figure out why they left with a noise. I didn't get a very good reply. I think the price was fine.

The technician (Steve) was able to get to our home in the early evening rather than the time we had scheduled for the following morning. This was a HUGE help as we were very anxious to get things put back together and functional. Steve pointed out a few other solutions that we felt would be significant improvements. Needless to say....we're very happy campers! :-)

The technician was prompt and courteous. He explained the work needed and performed it quickly. I will definitely call them again when it is time to repeat the cleaning.

I selected this company because of its rating on Angie's List and will never hire them again. I was completely unimpressed by the employee who completed the work on 8.15.2016. 1) Two days later, there is an abundant amount of lint clinging to the building, gutters, and sidewalk. As he failed to clean up the area properly, I will need to do so. 2) He advised me that of my homeowner's insurance would be cancelled if the agent saw the cover which is installed over the duct. 3) He then tried to sell me a new cover for $79.00. (I purchased the same thing on Amazon for about $6.00.) 4) The cost of the cleaning as $171.00 with an $40.00 charge for the visit minus the $15.00 coupon that I found on this site. 5) This is DOUBLE what I have paid other companies to complete the same work.

It was alright. A bird had gotten in to the vent and died, so that was an extra step and good timing of having the vent cleaned, but I wasn't anticipating a $419.00 bill to have it done. Not so sure I'll venture that route again and just remove the issue myself next time and figure out how to clean it myself. At that rate I could have had a new dryer.

I scheduled the appointment for the 20th of May (2016). A call midday on the 20th and shared that the original tech was not going to able to make it (he had an injury at the visit prior) so they needed to reschedule. Problem was that we had waited a week without a usable dryer and needed the visit. While I understood that rescheduling may be needed, I asked if they could find a way to retain the appointment. Steve Dean, Field Manager, personally came out and provided the service - walked through the benefits of purchasing a vent cover through them and benefits of service package through them, as well. Will definitely be using them in the future!

Doug was awesome very professional and gave great advise before even starting work. Provided a written estimate before preforming any work. I knew there was already a birds nest in the exterior part of the vent. I didn't know it was as bad as Doug had to remove. Doug gave me an honest option on what work needed completed ASAP and items that could wait till next year. The price was a little high but for the quality of work that was completed I wasn't upset with it. You pay for what you get and I didn't mind paying a little more for the great work that they did. Extremely happy with the result and I plan on using them in the future when I need to get my vent cleaned. I would recommend them to anyone who asked.

Arrived when they said they would. Very friendly, professional, knowledgeable. Have used them before for cleaning dryer vents and covers.

Was little caught off guard by extra cost but was okay with explanations.

Steve Dean was the technician, very professional and polite. Answered all my questions fully, very knowledgeable. Would definitely hire this company again, and would ask for Steve. Very satisfied with work performed.

Steve was on time & professional. He cleaned the vents & wound up having to come back to repair a hole in a vent elbow. Very reasonably priced & thorough.

The provider showed up on time at the first install. He looked at what needed to be done and gave me a quote. It went down hill from there. The quote at right under $1000 to install a new dryer vent. There was slight difficulty because the dryer isn't located on an outside wall, but hey they have a super service A+ award etc etc. Even though I had decided anything over $500 was unreasonable I was at the mercy of not having a working dryer vent so I went along with it. I would have done it myself, but I was weary of having to mess with holes in the drywall. The service provider however had no qualms with making very large holes to get the job done. They said they didn't do drywall and that I would have to hire someone for that. It was insisted that the venting material couldn't be run through the wall and that the best approach was to run it on the outside of the wall to the ceiling and out of the house. This didn't seem ideal to me, but other options were more holes in the walls and much more money per hole. I mistakenly agreed to this as I wasn't the professional doing the work. After a while I come back and there is a very large hole in the ceiling of my laundry room. It had not 30 minutes before been about half the size. Now not only is there a hole in the ceiling, but the cut comes down into the side wall also. I am weary at this point. I keep hoping some end result is going to magically make this all look better. I let the person work and eventually he comes to ask if I have a broom to clean up with and trash bags as he didn't have either of these??? He shows me the work and cleans up...kind of. I am floored by the work, but not in a good way. He asks me if I want the hole just open or he can try to cover it. I of course don't want a huge 4' by 4' hole in my ceiling open and another 3' by 4' one in my garage so I ask it to be closed up. I come back later and the installer has flattened out dryer vent material and attempted to screw it over the holes in both places. They don't come with any sheet metal or anything to cover the holes they are making??? The venting material runs in my laundry room up the wall and looks visually terrible and is hastily tapes up at the seams. I couldn't believe I just paid someone $944 to do what I am looking at. The guy asks if this is ok and I say no, but I am going to have to do something to fix it. After the contractor leaves I decide to contact the owner. The work looks terrible, it was over prices and I now have huge holes in the ceiling of my garage and laundry room. Some days later two people return to look at the work and see what is wrong and show up 6 hours or so late. One of them happens to be the original installer who stands by and sulks as I talk to the other person (the construction lead or someone maybe? I wasn't ever sure). I again mistakenly agree that the thing bothering me the most is the hole in the ceiling. The more I look at the work done and realize how much money I just wasted I ask for a refund of half the money. I wasn't trying to rip anyone off, but I wanted the money back to redo the work myself. After some back and forth I am given some refund towards the repair of the hole in the laundry room. In the near future when I have time I am going to rip out all the work that was done. I have no doubt the current installation would be a determinant in selling my house. Every person that has been in my house and seen the work is flabbergasted that it was done by a professional. The work as completed looks like I in a very un-handyman fashion attempted to install the stuff myself. I can guarantee that I would have done much better work than was done and for a fraction of the cost (oh yeah dry vent material costs something like $10 or $20 for a 6 ft piece just to put it in perspective). Next time I won't let the worry of having to repair drywall holes deter me from doing it myself. I really wish I could post pictures of the work as I know the provider would be embarrassed by what it looks like. They might be able to clean dryer vents (they will never step foot in my house again), but they certainly did some of the worst work I have seen from a professional contractor. I am still shaking my head that I stepped out of my predetermined spending limit and agreed to the work we had done. Lessons learned I guess....the hard way.

The complexity was great. They had to go up though the little door to get to attic and actually go and clean it. The vent location was via the roof in the attic. The technician was a super representative of his company. He had an air about him, and I could trust him right away. I could tell he was going to do a good job. He explained what he was going to do and I told him to just go ahead and do the work. I knew that they were Super Service Award Winner with Angie's List and I was trusted him. Because he had to go up to the attic, the costs was $191.00 before my Angie's List discount. My Angie's List discount saved me $15 dollars. I also purchased a customer protection plan with annual inspections and with discounted cleaning, for a one time fee $29.00. The diagnostic inspection was $49 dollars. I was pleasantly surprised at the total cost. It was less than I expected to have to pay. I would give him a A+! A+ all around, the total experience was great.

Flexible - the job turned out to be different than the one I thought was needed. Friendly - Very good attitude! Professional - The job was completely very well, and promptly.

They arranged the schedule for us and they came out and took care of it and were honest informed us that we do not need the dryer vent cleaning.

I decided it was time to have our dryer vent line cleaned out, and spent some time studying the various providers of this service on Angie's List. I don't know why, but it seemed hard to compare the companies. I called the Dryer Vent Wizard, and there was a nice receptionist who tried to answer my questions, and we speculated that what I wanted would cost about $200. when the technician came, though, he immediately identified some problems with the way the lines were attached, and when he went into the crawl space to see the whole 30-foot run, he found more problems. He very helpfully took pictures to show the various types of lines had been cobbled together and left lying on the ground. I was not entirely surprised, but it was more of a problem than I knew. The technician explained what need to be done to make the dryer line safe (and useful), and it was pretty expensive. However, he was there, and I didn't really have the time to get other estimates, so we okayed the work. The job he did was fine, and we feel very comfortable that his corrections have made the line up to code, and that we are less likely to have a fire. He took more pictures, and it looks (and works) great. But the price did seem high, and I was disappointed that he did not dispose of any of the old line, but just left it in the crawl space (which is not very big), so at some point I will have to find (and pay) somebody to clean it out. Of the amount, $150 was because he had to work in the crawl space, and $540 was for the 30 feet of the line. On the other hand, he took $25 off the price thanks to Angie's List. and now I know much more about dryer vent lines. AS AN UPDATE, I WOULD LIKE READERS TO KNOW THAT THE OWNER OF THIS COMPANY CONTACTED ME ABOUT THE DISPOSAL OF THE OLD PARTS AND PIECES. THEY DO CLEAN UP AFTERWARDS, AND HE WAS SORRY THAT HADN'T HAPPENED AT MY HOUSE. HE ARRANGED FOR SOMEONE TO COME GET THE STUFF FROM THE CRAWL SPACE. WHICH THEY DID, AND NOW WE ARE MUCH HAPPIER.

The staff was not professional, when I was talking to my husband I asked if I was on speaker phone then the vendor made a comment that he could hear me on the phone and his hearing was really great when the conversation was between me and my husband. That I got a conformation that the service provider would arrive between 11-3 and they came at 10:30. They they came back at 2pm to actually do the service.

The technician, Scott, is very professional in his knowledge, in his manner and patience while explaining what needed to be done in the cleaning process. This is my first experience with Dryer Vent Wizzard and will use their service in the future.

The service tech recalled that I was a previous customer and reminded me of the service plan we already had.... He checked the air flow speed through the dryer and told me the drop in speed was minimal from 3 years ago. He also go on the roof and checked the vent operation there. No charge for the services he performed.

I called Dryer Vent Wizards and spoke to a very nice lady who worked with me to arrange for same day service. Brian arrived on time and surveyed our situation. After some discussion I agreed for complete re-routing of the vent line to eliminate any risk of damage to the dryer from air restrictions in the existing line. The work took less than 2 hours and looks great!

Service was terrific. Glad we had them in--we could've had a major mold problem if the line separation hadn't been detected!