Aim To Please Plumbing & Electric

They were prompt, clean and polite. They cleaned up their mess and were in and out quickly. It was overall a good experience. I will use them again in the future.

It was easy and went very well. I called to set up a time, and they arrived on time. After assessing the situation, one of the two men left to get the needed pump while the other removed the old one and prepped for the new pump. Installation and operation went smoothly. The men were courteous and professional--they do good work!

I have used Aim to Please in the past and have always been very satisfied with their work. Alan and James came out to resolve two little jobs that I've been waiting for my husband to get to for a couple of years...put in a waterline for the ice maker and fix a faulty light over my kitchen sink. The ice maker line went in easily and but the light had us all scratching our heads to figure out why a simple fixture with a 40 watt bulb kept tripping the GFCI outlet. The guys did lots of tests and took the fixture apart and it was James who figured out the problem...the professional electrician who installed the line at the time of our kitchen remodel wired the GFCI in wrong! So, Alan and James came out and completed the jobs they quoted me for and fixed the mistakes of a previous electrician and my husband and I...and didn't charge anything extra. I knew it before but am still always impressed with how Aim to Please always sticks to their estimates. I use them without hesitation and I know almost all of my neighbors do too because I see their truck around.

The jobs went really well. No issues with new faucet installations. The next job was relocating gas line and changing out copper lines to flexible ones. The old gas lines were in the way of a remodeling job we were planning in our laundry room. We also had lived with a drain that jetted out into our family room through the utility room wall. We hid it for yrs with a speaker cabinet, but we're wanting it moved. Turned out to be a big job. Concrete floor had to be cut into, drain was installed incorrectly, which wasn't anticipated, so new pipes had to be installed, then covered with new cement. Now we have a drain that's actually inside our utility room, not sticking through the wall in our family room. Allen, the owner, James, Malachi, and Nathan did a great job containing the dust from the drilling, and cleaning up after work finished. We were very pleased with their work and would definitely use them again. Thanks guys!

My experience with them was great. They were supposed to come on a Friday as I wasn’t there they were able to rearrange the schedule and help me straight away. Their prices were good and the guys knew what they were doing. They were really helpful and took care of everything.

Superb--clean job well done. We'll use them again if we need to in the future.

They came out in an hour and gave me a full estimate for the job and decided he really didn't want to do the job or the couple little parts he wanted to. He didn't finish the gasline and then charged me different than what he had on the estimate. I was very unhappy and I had the rest of it completed by somebody else. Unfortunately he made a mistake in his estimate and decided not to honor it.

For the record, I'm one of those reviewers that gives out very few "A's". If an individual/company is reasonably pleasant to work with and does what I pay them to do (and gets it done right the first time), then they earn a "B" in my book. I reserve the "A's" for those service providers that provide an exceptionally good value, that solve an especially complex problem for me, that are unusually flexible and accomodating, and so forth. In other words, I reserve the "A's" for those individuals/companies that truly go above and beyond. Booking the Appointment - This phone call went smoothly and the scheduler gave me several options within 72 hours (including one time slot the next day). I was a little disappointed, however, that she didn't clarify their charges up front and seemed ready to hang up as soon as the appointment was set. I had to specifically ask what their trip charge was ($30) and how much they charged per hour ($100). When I asked about the time increments they used for billing partial hours (e.g. 1/10 hour? 1/4 hour?), she wasn't sure and had to put me on hold to find this basic information. It turns out that they bill in 1/2 hour increments (so if your job takes 35 minutes, you're billed for the entire hour.) Rather than her volunteering the information, I also had to ask the name of the plumber that would be visiting my house, so I knew who to expect. I'm assertive enough to ask for all this information myself, but would be concerned if, say, my elderly parents were calling to arrange service and didn't think to ask (or felt too hurried to make the inquiry.) (Note: After the plumbers had completed their work at my house, they specifically asked for feedback on my experience. I shared the above with them and they listened very intently and seemed very appreciative that I had shared it with them. They also said they agreed with my feedback and would work to make changes in their office procedures. I haven't needed to call them back, so I don't know if they've actually made these changes, but they seemed genuinely committed to doing a good job and being responsive to their customers.) The Job - Micah seemed very thorough and did not waste time as he did the work. He answered all of my questions (and even a few that I didn't think to ask) very well and helped me understand what was needed and how I could avoid problems in the future (e.g. don't use those bleachy cleaning tablets in toilet tank because they break down the materials in the tank mechanism.) He helped me find a good solution for cheaply adding a strainer to my shower drain too. When he identify a leak around the base of the toilet that I hadn't noticed, he worked to identify the source and found an additional problem with the wax ring that I wasn't aware of. Also very helpful. For what it's worth, I REALLY appreciated the fact that these guys didn't seem intent on selling me something that I didn't need. I've hired other plumbers around town over the years and a few of them always seemed to be trying to "upsell" me on new items or more work than I really needed. I never once got that impression with Aim To Please.

I had the new part, so they did the labor. $110 seemed like a lot (that included a 10% discount for paying at time of service) for less than a half hour of time on site, but I guess it's standard for this line of work (which includes a servic call charge, time from leaving the shop till returning, etc.). Quality of work was fine, and personnel were great.

It went very well. This was not the first time that I have used Aim To Please and it will not be tha last. Alan and Nathan were prompt, courteous an friendly. They removed thier shoes when coming into the house and cleaned up after themselves. I think I should mention Nathan two more times for the next morning meeting. Nathan.

Alan was efficient and completed the installations quickly. (He also removed his shoes at the door). I couldn't find a thing to clean up (very different from past experiences)! It was really nice to have both services done in one service call. Within less than 2 hours, it was all done! Alan, Malachi, and Nathan were all so professional, knowledgeable, and friendly. It was a pleasure doing business with them!,

This was a job at a duplex. The estimate was given and told it would be 1 1/2 weeks before he could do the job. That same day I e-mailed him to say he could have the job and to schedule me in. I got no response so I did not know if he had received the message or not since I got no response. Without warning, I got an angry response from my tenant early monday morning. She had been woke up without warning and I did not know anything about his arrival time since he had not contacted me. Long story short, he did do what he said he would do, but should have had some communication with me so I could have set a time with my tenant. He started the job 7:30 AM and finished sometime that afternoon. He also had to cut an access hole in the adjoining closet to get to the plumbing.

They did a very good job. Very amiable and professional. I will use them again.

They are clean and clean up well after themselves. They made the appointment right away, showed up on time, and finished the project quickly and to my satisfaction. I like the personal touch of their small company.

Very professional, left the worksite clean, wore protective footwear, etc.

They fixed the leak and that was good. He did a really nice job and I don't have any complaints. He is a really nice young kid and seemed to know what he was doing. My husband actually called them and he was right on time.

Arrived promptly. Finished within the hour. Very professional.

From beginning to end this was a wonderful experience. The communication by email was great, the level of trust was high, and the job was done quickly and with no surprises or hassles. I found them on Angie's List and was not disappointed with the results. I would recommend these folks without reservation. Good people, great job.

Called plumber due to smell in bath. Plumber found toilet did not have proper wax ring. Also replaced ring under sink. Plumber cleaned under toilet and replaced it. Called plumber because smell persisted. Plumber found bath was not properly vented. Also took up toilet, cleaned underneath, and replaced.

Discovered drain had dislodged a little behind tub, which he was able to access from furnace closet. Very professional, friendly, and didn't mind my husband watching so he could learn how to do it himself next time. Very fast services from first phone call to appointment time, appeared on time, and followed directions well for entering our property (we're on a small farm). Would definitely use again.

just like you would expect was a little surprised by price though

it went very well. They arrive punctually diagnosed the problem, and started the job right away. I wanted a differen kind of faucet, so I chose to purchase it on my own.

Great service from start to finish and my toilet is working better than it has in years! My kids even commented on how nice the plumber was. Showed me all that needed repaired, explained why, and efficiently completed the repairs. While the hourly rate and travel charge seemed a little high to me, I can attest that the plumber sent was very aware of the time and worked to get everything done quickly and I do believe that the professionalism and quality of work was worth the extra money.

Service was prompt, professional and friendly. The price above is total spent with this company over 3 service calls. I would recommend them to anyone. One thing I would suggest is to check little things that could be overlooked if the young guys come to do the work. Once they forgot to relight the pilot on the hot water heater after turning off the gas to move a gas line. Also, the first seal that was put on the gas line was leaky. Not sure if it was a defective part or an incomplete solder but they came back out immediately to fix when the problem was discovered. Overall, nice people, great service and good work.

Aim to Please was able to locate and fix a leak in the upstairs bathroom that other plumbers were unable to even locate. They were on time, go right to work, fixed the problem, and charged a reasonable price. The gentleman who solved our problem was very professional.