Aim To Please Plumbing & Electric

It worked out great. A+ Jesse the plumber was prompt, proficient, knowledgeable, and did a great job. I would call them back again for sue. I would recommend them to anyone.

This is the second time we used Aim to Please Plumbing. We wish we found them years ago. Malachi Meeker and Josh Brinegar arrived exactly at the scheduled time. The first thing that impressed me was their professionalism. They listened closely as I described our situation to them. They asked intelligent questions. They diagnosed the problem within minutes and set about not only correcting the problem, but correcting the underlying causes. We asked about two other plumbing concerns and they gave us excellent advice. Throughout the process they were pleasant, professional, courteous and very clean. When they left we not only had a functioning bathroom again, but look forward to the next time we need a plumber. We give them our highest rating.

Alan was also integral in offering advice on my project and willing to work with me and advise me on steps that I was uncertain about as a novice. I appreciated the way he spent time to get to know me as a client to better provide the customer service I was needing. I'm fiercely independent and prefer to do things myself if I can, but when I had to relinquish control and admit (to my wife) that I had bitten off more than I could chew, Alan was able to help. I would recommend Alan to others whether you need professional advice or assistance on a project. He and his people are clean, courteous and knowledgeable.

Overall, I don't think they adhere to, "customer is always right" attitude.

If that beloved children?s TV host, Mr. Rogers, were to describe my experience with Aim to Please Plumbing, I think he would quip, ?Can you spell ?u-n-p-r-o-f-e-s-s-i-o-n-a-l?? Actually, there are several words that I could use to describe this company but with the certain knowledge that neither Mr. Rogers nor Angie?s List would approve, I?ll refrain.1. I began using Aim to Please in 2011when I moved to a house that needed some plumbing upgrades. After spotting a cute ad for this company in the Yellow Pages, I employed Malachi Meeker, son of the owner, several times for various jobs. Although I found them to be expensive, I was impressed with the polite demeanor and excellent work carried out by Malachi. When one of my bathrooms needed a toilet and sink/countertop replacement, I called and specifically requested Malachi for the job. I was assured that it would be he who would be coming and was therefore surprised when another employee arrived instead. The quality of that employee's work did not match Malachi?s, unfortunately. But this turned out to be the least of my complaints with Aim to Please Plumbing. Alan Meeker, owner of Aim to Please, offered to come to my house to resolve any problems with their work. In his email to me, Alan stated, ?It will not be a hostile affair, so do not be anxious about my visit to your home.? On April 17, the appointed time came and went with no sign of Mr. Meeker. I called the office and was told that he was out working on ?a big job? and that she would remind him of our appointment. Meeker arrived shortly thereafter, clearly agitated and impatient. I escorted him to the bathroom to review his employee?s work, but Alan stationed himself at the doorway and refused to thoroughly inspect the room. Instead he stated that he was there only to caulk around the toilet (a very minor part of the problems) and began shouting at me, ?Do you want me to do it?? (ie. caulk). ?Yes or no. Tell me now. Tell me now -- yes or no -- or I?m leaving.? I tried to calm the situation by repeating several times, ?Let?s move out of the bathroom and discuss this?. He shouted me down every time with ?Tell me now -- yes or no. Tell me now or I?m leaving.? I was intimidated by a man who continually shouted at me from the doorway of the bathroom, essentially blocking me in. Not knowing what else to do, I finally positioned myself nose-to-nose to Meeker (A short man!) and said, ?Please move. This is my home.? His reply, ?That means no. I?m leaving.? And with that, he stomped out of the house, slamming the door behind him. In my view, the customer may not always be right, but the customer always has the right to be treated respectfully. I wonder if Meeker would have (mis)treated a male customer in the same way? Note: I am female and over sixty years old. Fortunately, I had asked another person to be present during this appointment or I would have felt even more uncomfortable! I have deliberately waited a full year to report my experience with this company to Angie?s List because I wanted to be as objective as possible rather than responding from the emotion-of-the-moment. I believe I?ve been fair in my assessment. I am sad to make this kind of report about a company that I would have previously recommended wholeheartedly. Note: On April 23, 2012, I wrote a polite and respectful letter to Mr. Meeker to request a refund of my money. I received no response at all from him.

Arrived on the dot. Did job quickly and perfectly. Nathan was courteous and professional. What more can you ask for?

Our water heater developed a leak. I searched Angie's List for a highly rated plumber and found Aim to Please. Based on the reviews, I called and set up an appointment. Jesse showed up right on time and checked out the water heater. He determined that we needed a new one and arranged to replace it at a time when it was convenient for me. He called to let me know that they were running late and to discuss an issue with the replacement water heater. He and Malachi showed up when they said they would and got right to work. They were very pleasant, professional and efficient. I would recommend them to anyone. They were great!

We threw a tough task at them, including replacing a shower faucet with minimal wall damage. The solution took awhile, but they were able to do the repair without punching noticeable holes in my walls, which I really appreciate. The down side: They spent a lot of time taking out a vanity in the adjoining bathroom so they could access the plumbing behind the wall, and that is what drove the cost up for me. Whoever installed that one had use tons of caulk they had to go through. But I do appreciate the job leading to minimal wall damage. Nathan and Jesse were very professional and did a good job. They answered many questions for me along the way so I understood what they were doing and what that meant for me down the road.

Working with Aim To Please Plumbing & Electric was terrific. They got it done within 2 days and put in extra effort to get it done quickly.

As they say on their web site and I quote directly: You expect prompt service, I called in the morning around 11:00 and had an appointment for a service call at 1:00 that afternoon. The technician, Norman, showed up very promptly at 1:00. A prepared tech with a fully stocked truck (A rolling warehouse) The technician did indeed arrive with a fully stocked truck. The only thing that he didn't have was any faucets and I had to run and buy what I needed. All other materials required were on hand. A clean technician (disposable gloves changed frequently to protect your health and his) The technician did indeed wear disposable gloves and change them frequently. A clean work site when the job is complete The work area was completely cleaned up when he left. A tobacco free employee The technician was not a smoker. I would definitely recommend them to anyone else needing plumbing work and if I ever need plumbing help I will call them again. A competent technician It was determined that my faucet couldn't be repaired and would have to be replaced. The technician, Norman, advised me as to the kind of faucet I needed and waited for me to go get one.

Nathan arrived on time and examined my kitchen faucet. I had purchased a new faucet since I had asked Aim to Please by email if they thought I might have to have one and they had suggested I probably would. Nathan said he could fix the old faucet, which he did quickly and efficiently. I also asked him to explain what he was doing because I like to understand how things in my home work. He explained everything clearly. I was most pleased with the transaction.

Aim To Please really does aim to please, and they succeeded. We had a bathroom leak, not an emergency but definitely something we needed to take care of, and they were able to get us on the schedule within a few days of my call. The young serviceman, Jesse, was very responsive, personable, and efficient. I would DEFINITELY call ATP again. I really enjoyed the whole experience. Great job, Jesse.

Jesse called to see if he could come early, showed up promptly, did the work efficiently, and headed on his way. I would definitely use them again.

Very well. Jesse was professional yet personable, cleaned up after himself and left everything neat and orderly.

They were very efficient, pleasant and knew what they were doing, but they were very expensive.

Malachai showed up exactly on time and explained the work that he needed to do and the new faucet he was going to use to replace the old one. Him and a partner were in and out in about 1 hour, were very friendly and knowledgeable and forthright. $180 for the work seemed a little pricey, but I haven't had much plumbing work done, so I don't have much to compare to. I would recommend them and use them again.

The guys from Aim to Please were incredibly courteous and helpful. They took time to make sure everything worked well and cleaned up too.

Nathan and Jesse arrived exactly on time and were friendly, professional and efficient. The faucet was installed in record time and works perfectly. I appreciate what they didn't do as much as what they did. They advised against repairing a very old faucet to a laundry tub, saying that the repair might be unsuccessful. Others might have attempted (and of course billed for) a failed repair. Because of their excellent work and honesty I would not hesitate to call Aim to Please again.

Very professional. Quick, efficient service at a very reasonable price!

This was a full assault on a damaged bathroom. It took two full working days, two plumbers and for part of the time, a plumber's helper, for whom we were not charged. The old toilet had a small crack, which had, over time, quietly seeped into the sub-flooring and ruined the bathroom floor. Everything had to be taken out to get at the floor. We decided it made sense to redo the whole bathroom, as the replacement toilet could not be matched to the old fixtures. The bathroom is an odd size, so finding a bathtub and tub surround was expensive. We supplied those two pieces. The plumbers had to remove part of the wall, just to get the tub to slide in. Then they had to build edging for the surround and did a great job of it. They replaced the floor, put down the extra floor insulation I had purchased, installed the linoleum, the bathtub and surround, installed the new toilet, vanity, taps, new plumbing in the wall for the bathtub and new plumbing for the sink and toilet and put in all new plumbing parts for all the new fixtures. They got the one piece sink top and the vanity at a better price for us than I could get them. It's like having a brand new room in our old place. The crew was very pleasant, personable, and professional. I was able to go off to work and not be concerned about leaving them in my home. They did excellent work and I will hire them again, when we redo the other bathroom. We also plan to use the electrician from their company to do our electrical work.

I called Aim-to-Please to get an estimate for some remodel work in our home. I was very impressed with the reviews on Angie's List so they were the first company that I called. When I spoke with the scheduler I was very clear in telling her that Friday was my only day off, and she scheduled an estimate between 4:00 and 5:00 on Friday. Well, I received a call at 4:56 telling me that the plumber was running late and would get to my home as soon as he could. I was on a tight schedule so I asked her what time he would be there. She said she would find out and call me back. I am glad I asked because she called back and said that he would have to reschedule for a different day. Needless to say, I am very frustrated with their service and professionalism. I certainly understand delays, but I would have liked to have been given more notice that a reschedule was necessary. Fortunately I had the foresight to schedule a 2nd estimate in advance, so it looks like the choice was made for me. I hope others have better luck with Aim-to-Please than I did.

We found Nathan very polite, friendly, knowledgeable, and efficient. We had some questions about replacing our old dishwasher with a new one. We wondered how we would get the old one out, replace the kitchen floor, and then get the new dishwasher installed. Nathan was very helpful and we found this to be a pleasant experience.

A+++ Experience - Highly Recommended!!! Our experience with Aim to Please Plumbing & Electric was outstanding in every aspect. When we realized that we needed the kitchen sink food disposal replaced, we check with friends for plumbing recommendations. Both people we asked mentioned Aim to Please Plumbing & Electric. We also checked Angie's List and they are the highest rated plumbing business in Bloomington, Indiana. We called them Monday morning. Very professional interaction while scheduling and very accommodating to our own schedule. Aim to Please could have done the service within one day (Tuesday), but we asked for a Wednesday appointment. Nathan showed up exactly on time (9:30AM). He was very courteous (I told Nathan that he could keep is shoes on, but he insisted to take them off), affable and professional. Nathan listened to my explanation, inspected the garbage disposal and concluded that indeed it need to be replaced. He also informed me that the professional that originally installed the garbage disposal had done an outstanding job (something about using silicone, instead of plumber's putty as a sealant), which would make Nathan's job quicker. And in fact, 25-30 minutes after, the job was done!! Nathan verified that everything was working correctly. He also made sure that everything was clean: in fact, the floor was probably cleaner after he was done :) Next, Nathan explained the warranty details and a few simple "maintenance" suggestions regarding the garbage disposal. The price was what we expected (around $240) and the billing procedure was simple and professional. I do not believe that we could have had a better experience than the one we had!!! I made sure to add Aim to Please Plumbing and Nathan's name to our contact list, in case we will need plumbing services in the future or in case someone asks for a recommendation. Thanks for a great job!!

With only a single hiccup we were able to get the work done which we asked for. Regarding the hiccup, we called Alan on a Saturday morning to ask what we should do and he arrived within an hour (we are 45 minutes away) and fixed it for us immediately. Alan is clearly proud of the work that he does and it shows. It was a pleasure working with him.

Servicemen called before arrival to narrow the time window and confirm the address. Professional and clean in appearance, explained what might be needed, options, etc. Used the least obtrusive method to access interior wall for the purpose of cutting the water line to replace the faucet. Were in and out quickly, they cleaned up thoroughly and did a great job. A+