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Guardian Chimney Service

4.6(
45
)

Chimney Sweep, Chimney Repair, Fireplaces,

... +6 more

About us

Professional chimney sweeping and fireplace repairs; chimney and masonry repairs of all kinds; reasonable prices for chimney sweepings and dryer vent cleanings; Charges by the job for major repairs.

Business highlights

26 years of trusted experience

Services we offer

Chimney sweeping/cleaning, lifetime warranty chimney caps and stainless steel liners, dryer vent cleaning, some animal removal, masonry repair, water-proofing, leak investigation, chimney re-lining, chimney caps, inspections for real estate transactions & tuck pointing.

Services we don't offer

We do not clean heating/cooling vents, or perform animal removal

Amenities

Free Estimates
Yes
Senior Discount

5%

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.645 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
4%
3
2%
2
4%
1
9%
Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.7
responsiveness
4.6
punctuality
4.6
Write a review
Showing 26-45 of 45 reviews
David W.
10/2016
2.0
chimney sweep, home inspection, fireplaces
  + 1 more
Very disappointing
Description of Work: I had Guardian perform an inspection on a chimney for me about a month ago. They were very quick to call for payment and promised a written report of their findings. I have never received anything for my inspection.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Response from Guardian Chimney Service
Guardian Chimney Service has been in business for 21 years. I have thousands of satisfied customers who have become "raving fans" of me and my company. This is the first I have seen or heard of this customer's dissatisfaction. And I also dont know when this was posted, as it is 4 years old now, and I check reviews regularly and havent seen it till now. My response is- Since I normally accept payment at the time service is rendered, (and almost never need to "call for payment",) I am uncertain about the information contained in this post. There must have been some kind of misunderstanding regarding follow-up. If the customer would have contacted me about any questions he would have had, I would have immediately taken care of his concerns. It is my goal to be very attentive regarding communication with my clients. I'm sorry that Mr. [Member Name Removed] believes he had a less than optimal experience.
Jerri G.
02/2015
5.0
masonry
  + -1 more
unknown
Description of Work: They worked at my mother’s home and she had her chimney rebuild. They were great. Their price was reasonable and they stuck to the price.
Rating CategoryRating out of 5
Yes, I recommend this pro
TOM S.
06/2006
1.0
chimney sweep
  + -1 more
I have called several times since then but have been unable to reach them.
Description of Work: I called once and they made an appointment, but they were ill so they could not make it.
Rating CategoryRating out of 5
responsiveness
1.0
Response from Guardian Chimney Service
WE HAVE A SMALL, TWO-PERSON COMPANY. DURING THE LAST YEAR WHEN ONE OF US WAS ILL, THE OTHER PARTNER WOULD HAVE ATTEMPTED TO MAKE ARRANGEMENTS TO RESCHEDULE WHEN THE HOMEOWNER IS CONTACTED. WE ARE UNCERTAIN EXACTLY WHAT HAPPENED IN THIS PARTICULAR CASE, BUT IT IS HIGHLY UNLIKELY THAT ANY REPEATED ATTEMPTS TO RESCHEDULE WERE IGNORED. I HAVE HAD SEVERAL HOSPITALIZATIONS DURING THE PAST YEAR, AS WELL AS DIFFICULT, LONG-TERM ILLNESSES, AS WAS INVOLVED WITH THIS PARTICULAR INCIDENT. IF THIS HOMEOWNER WAS NOT CONTACTED DURING THAT DIFFICULT TIME, IT WAS AN HONEST MISTAKE. ONE OR BOTH THE OWNERS MAN THE PHONE AT ALL TIMES AND RARELY MISS ANY PHONE CALLS. PHONE CALLS THAT WE ARE NOT ABLE TO ANSWER FIRST-HAND, GO TO THE MACHINE, WHERE ONE CAN AND SHOULD LEAVE A MESSAGE FOR US IF THE HOMEOWNER WISHES TO BE REACHED AGAIN. WE DO NOT IGNORE ANY CLIENTS OR HOMEOWNERS WHO WISH TO HAVE AN APPOINTMENT. IF POSSIBLE, WE CAN MAKE AMENDS IN THE FORM OF A COURTESY, NO CHARGE APPOINTMENT, SINCE THERE SEEMS TO HAVE BEEN SOME CONFUSION ABOUT THAT SITUATION. WE VALUE ALL OF OUR CLIENTS AND RECEIVE A GREAT DEAL OF REPEAT BUSINESS FROM HUNDREDS OF CLIENTS- EVEN ONES WHO MAY HAVE NEEDED TO BE RESCHEDULED DUE TO ILLNESS OR BAD WEATHER.
Larry B.
12/2005
5.0
chimney caps
  + -1 more
THEY DID A GREAT JOB, VERY PROFESSIONAL.
Description of Work: Took care of a bird problem (getting into chimney).
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
TAMARA R.
11/2002
3.0
chimney sweep
  + -1 more
unknown
Description of Work: 2002 MAKES THE 2ND YEAR I HAVE USED THEIR SERVICES. THE FIRST YEAR, THEY DID A SATISFACTORY JOB DOING MY CHIMNEY SWEEP AND CHECKING THE TOP OF THE FIREPLACE OUTSIDE BY CLIMBING ON THE ROOF TO INSPECT THE CHIMNEY. THIS YEAR THEY CHECKED INSIDE WITH A FLASHLIGHT AND TOLD ME THAT MY CHIMNEY DID NOT NEED CLEANING. THIS IS TRUE, PROBABLY, DUE TO THE MILD WINTER WE HAD LAST YEAR, WHICH CAUSED ME NOT TO USE MY FIREPLACE AS MUCH. I WAS PLEASED WITH THEIR HONESTY (BUT ONE EXPECTS THIS FROM A PROFESSIONAL COMPANY SO NO EXTRA KUDOS HERE). THE COST FOR A CHIMNEY SWEEP IS USUALLY $89.00. BUT SINCE THEY DIDN''T HAVE TO ACTUALLY CLEAN IT, THEY CHARGED ME $50.00, JUST FOR LOOKING UP THE FLUE WITH A FLASHLIGHT. I WAS SOMEWHAT DISAPPOINTED WITH THE COST THIS YEAR SINCE SO LITTLE WAS DONE AND THE OUTSIDE CHIMNEY TOP WAS NOT CHECKED. I WILL PROBABLY USE ANOTHER COMPANY NEXT YEAR.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Guardian Chimney Service
WHEN WE ARRIVE ON AN APPOINTMENT TO SWEEP A CHIMNEY, OUR FIRST PROCEDURE IS A GENERAL VISUAL INSPECTION WHICH LETS US KNOW WHAT CONDITION THE LINER IS IN. WE ARE A CHRISTIAN COMPANY THAT BELIEVES IN CHARGING ACCORDINGLY FOR SERVICES RENDERED, AS WELL AS NOT PERFORMING SERVICES THAT DO NOT NEED TO BE DONE. MOST HOMEOWNERS APPRECIATE OUR HONESTY AND THE FACT THAT WE ARE UNWILLING TO "PRETEND" LIKE WE ARE DOING MORE THAN WE ARE. AN INSPECTION OF A CHIMNEY LINER, EVEN IF THE INSPECTION IS BRIEF, IS A VALUABLE SERVICE TO A HOMEOWNER. ALSO, THE LINER HERE IS A PREFAB LINER, WHICH, YOU CAN SEE TO THE TOP OF THE FLUE FROM THE INSIDE, WHICH WAS DONE. IF THERE WERE ISSUES WITH THE TOP OF THE FLUE, THEY WOULD HAVE BEEN READILY VISIBLE TO US. WE PREFER TO SPEND THE AMOUNT OF TIME NEEDED TO INFORM THE HOMEOWNER OF ANY ISSUES. AS FOR THE COST, DURING THAT TIME OF YEAR (BUSIEST TIME OF YEAR) AN INSPECTION/SERVICE CALL WOULD NORMALLY BE $75. THUS, WE GAVE HER ADDITIONAL SAVINGS.
10/2002
1.0
chimney repair
  + -1 more
THEY CAME OUT TO GIVE ME AN ESTIMATE AND SAID THEY WOULD MAIL IT TO ME, BUT THEY NEVER DID. I CAUGHT THEM CONTRADICTING THEMSELVES A COUPLE TIMES AND FELT LIKE I WAS UNABLE TO TRUST THEM.
Description of Work: ESTIMATE FOR CHIMNEY REPAIR
Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
Response from Guardian Chimney Service
I have no idea who this customer is, since they left no indication of their name or the address of service, and we do not now (nor have we ever) serviced the Bloomington, IN area. It is likely that this particular customer may have contacted several chimney services and Infana
10/2002
1.0
chimney sweep
  + -1 more
MADE AN APPOINTMENT AND NEVER SHOWED OR CALLED. I CALLED THEM AND THEY SAID THE APPOINTMENT WAS NOT CONFIRMED AND THAT THEY WERE WAITING FOR ME TO CALL THEM. THIS WAS A WASTE OF MY TIME. I INITIALLY SPENT A LOT OF TIME ON THE PHONE SETTING THIS APPOINTMENT UP AND THEY DIDNT EVEN WRITE IT DOWN. I WISH I HAD KEPT A 3 DAY WAITING PERIOD APPOINTMENT FOR ANOTHER COMPANY BECAUSE I NEEDED AN EARLIER APPOINTMENT. I AM SORRY THAT I TRUSTED GUARDIAN.
Description of Work: MADE AN APPOINTMENT TO HAVE CHIMNEY SWEPT.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Guardian Chimney Service
WE MAKE EVERY EFFORT TO NOT ONLY SCHEDULE CLIENTS IN A TIMELY MANNER, BUT FOR THE SCHEDULING TO TAKE PLACE, WE WRITE THE NAME AND PERTINENT INFORMATION DOWN IN TWO DIFFERENT PLACES FOR CONFIRMATION OF THE APPOINTMENT. SOMETIMES, WHEN PEOPLE CALL SEVERAL COMPANIES, THEY CAN BECOME CONFUSED ABOUT EXACTLY WHICH SERVICE COMPANY IS TO ARRIVE. DURING THE CONVERSATION WITH THE HOMEOWNER ON THE PHONE, THE APPOINTMENT IS ONLY CONFIRMED AFTER IT IS WRITTEN DOWN IN TWO PLACES..AND IS ONLY WRITTEN DOWN IN TWO PLACES AFTER IT IS CONFIRMED BY THE HOMEOWNER (WHETHER THEN OR WHEN THEY CALL BACK). WHILE IT IS UNFORTUNATE ABOUT THIS PARTICULAR HOMEOWNER, IT IS HIGHLY UNLIKELY THAT WE "DIDN''T EVEN WRITE IT DOWN" - SINCE WE IMMEDIATELY WRITE INFORMATION DOWN UPON THE INITIAL WORDS FROM THE HOMEOWNER''S CALL - THE FIRST TIME - IF WE HEAR BACK FROM THE HOMEOWNER, IT IS WRITTEN DOWN A SECOND TIME - FOR CONFIRMATION. IF WE DO NOT GET A CONFIRMATION, WE CANT SET THE APPOINTMENT.
TED & LISA M.
09/2002
5.0
chimney sweep
  + -1 more
FOUND THAT CHIMNEY NEEDED TO BE REPAIRED; VERY PLEASED WITH SERVICE.
Description of Work: CHIMNEY SEEP OF CHIMNEY.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
JUDI H.
05/2002
5.0
chimney repair
  + -1 more
THESE GUYS ARE VERY NICE PROFESSIONAL AND COURTEOUS
Description of Work: WORKED ON CHIMNEY REPAIR
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
TRACEY & GAVIN H.
03/2002
4.0
chimney repair
  + -1 more
CHAIN BROKE WHICH OPENS THE DAMPER SO THEY HAD TO REPAIR IT. OVER A 2 MONTH PERIOD THE SMOKE WOULD COME INTO THE HOUSE. THEIR INITIAL RESPONSE WAS VERY GOOD BUT THEIR FOLLOW UP AFTERWARDS WAS VERY SLOW. WE REALLY FEEL LIKE WE GOT THE RUNAROUND. THEY MADE US FEEL THAT IT WAS OUR FAULT WHEN IT WAS FAULTY EQUIPMENT. THEY WERE VERY CLEAN.
Description of Work: FIXED TITANIUM SLEEVE; OUR CHIMNEY WAS CONDEMNED
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
Response from Guardian Chimney Service
THE HOMEOWNERS HERE HAD EXPERIENCED FLUE FIRE DAMAGE WHICH REQUIRED A TOTAL RELINE OF THE FLUE. EVERY INTERACTION WITH THESE HOMEOWNERS INDICATED TO US THAT OUR SERVICE TO THEM WAS EXEMPLARY. THE DAMPER CAP WHICH ENDED UP BEING A MANUFACTURER''S DEFECT, WAS REPLACED PROMPTLY AT NO CHARGE, AS SOON AS WEATHER WOULD ALLOW US TO GET ON THE ROOFTOP. A "SLOW" RESPONSE WOULD ONLY MEAN THAT WE WERE UNABLE DUE TO WEATHER TO GET ON THE ROOFTOP. WE MAKE EVERY EFFORT TO MAKE SURE OUR CLIENTS ARE 100% SATISFIED WITH OUR PRODUCTS AND SERVICES. HOWEVER, IF WEATHER PREVENTS US FROM GETTING ON ROOFTOPS, WE ARE AT THE MERCY OF THE ELEMENTS, WHICH MOST PEOPLE UNDERSTAND. WE DO NOT "CONDEMN", AND INDEED ARE NOT ALLOWED TO CONDEMN ANY CHIMNEY ON ANY PROPERTY. WE DO, HOWEVER, MAKE IT KNOWN TO THE HOMEOWNER THAT, BECAUSE OF POTENTIAL HAZARDS DUE TO THE DAMAGE, WE RECOMMEND THAT THE FIREPLACE NOT BE USED,WHEN THERE IS SUCH DAMAGE. IT IS UNCLEAR TO ME WHY THE RATING HERE IS ANYTHING LESS THAN EXCELLENT.
GORDON & KIM R.
10/2001
5.0
chimney sweep
  + -1 more
EXTREMELY PLEASANT TO DEAL WITH, VERY CUSOMER ORIENTED. QUITE POLITE AND NICE TO WORK WITH.
Description of Work: INSPECTION, CLEANING, AND RECOMMENDATIONS FOR REPAIRS
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
MOLLY B.
08/2001
5.0
chimney sweep
  + -1 more
unknown
Description of Work: DID CHIMNEY SWEEP AND DRYER VENT WORK
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
CHRISTY W.
07/2001
5.0
dryer vent cleaning
  + -1 more
unknown
Description of Work: CLEANED OUT DRYER VENT
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DEANNA S.
11/2000
5.0
chimney sweep
  + -1 more
INFORMED HER THAT THE CHIMNEY WAS DEFECTIVE AND ONLY CHARGED HER FOR THE CALL AND NOT THE TOTAL BILL GREAT PEOPLE TO WORK WITH
Description of Work: CAME OUT AND INSPECTED A CHIMNEY
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
TAMARA R.
10/2000
5.0
chimney sweep
  + -1 more
BOTH ALAN AND ANNA WERE VERY FRIENDLY % CLEANED UP AFTER THEMSELVES WHEN THEY WERE DONE.
Description of Work: CLEANED AND INSPECTED CHIMNEY.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$79
MARILYN B.
09/2000
5.0
chimney sweep
  + -1 more
unknown
Description of Work: CLEANED CHIMNEY FOR WINTER USE.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$79
Richard W.
01/2000
5.0
chimney sweep
  + -1 more
VERY HAPPY WITH THE SERVICE, THEY GOT US IN AT A VERY BUSY TIME. THEY WERE VERY NICE, PROMPT, AND LEFT THE PLACE SPOTLESS. ALSO VERY LOW PRICED COMPARED TO OTHERS
Description of Work: CHIMNEY SWEEP
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
10/1999
5.0
chimney sweep
  + -1 more
POLITE, TOOK SHOES OFF. COULDN'T HAVE HAD BETTER SERVICE!
Description of Work: CLEANED CHIMNEY.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
    • 1
    • 2(current)

Contact information

452 Superior Ln #H, Avon, IN 46123

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM

Licensing

Insured
No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Chimney Sweep,
Chimney Repair,
Fireplaces,
Chimney Caps,
Masonry,
Dryer Vent Cleaning,
Home inspection,
Animal Removal,
Heating and Air Conditioning

FAQ

Guardian Chimney Service is currently rated 4.6 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Guardian Chimney Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Guardian Chimney Service offers free project estimates.
No, Guardian Chimney Service does not offer eco-friendly accreditations.
Yes, Guardian Chimney Service offers a 5% senior discount.
No, Guardian Chimney Service does not offer emergency services.
No, Guardian Chimney Service does not offer warranties.
Guardian Chimney Service offers the following services: Chimney sweeping/cleaning, lifetime warranty chimney caps and stainless steel liners, dryer vent cleaning, some animal removal, masonry repair, water-proofing, leak investigation, chimney re-lining, chimney caps, inspections for real estate transactions & tuck pointing.
We do not clean heating/cooling vents, or perform animal removal

Contact information

452 Superior Ln #H, Avon, IN 46123

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM