Guardian Chimney Service
About us
Professional chimney sweeping and fireplace repairs; chimney and masonry repairs of all kinds; reasonable prices for chimney sweepings and dryer vent cleanings; Charges by the job for major repairs.
Business highlights
26 years of experience
Services we offer
Chimney sweeping/cleaning, chimney caps, chimney re-lining, dryer vent cleaning, inspections for real estate transactions & tuck pointing., leak investigation, lifetime warranty chimney caps and stainless steel liners, masonry repair, some animal removal, water-proofing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.639 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 5% | ||
| 3% | ||
| 5% | ||
| 3% |
Showing 1-25 of 39 reviews
FRANK M.
Mar 2021
The work was delayed for one thing after another and the job has never been completed. NO work was ever carried out for the rebuilding of the brick courses on the fireplace chimney. The crown on the fireplace was never replaced per the contract, but left partially broken and cracked with water intrusion during the first winter after the supposed rebuild and liner installation. The stainless steel liner had to be "undersized" due to unforeseen issues once the work had been initiated. They charged a "research fee" to match / find the proper brick which they brought in less than a full pallet and far short to carry out the complete chimney rebuild. After being advised of the owners "back back after a fall" and the inability to finish the terms of the contract, I never heard from the owner again. She had no problem walking away with the deposit of $5,700 on a $11,900 contract, so I guess her back wasn't all that bad!
Response from Guardian Chimney Service
"I remember your name and this job in particular, even though this occurred nearly TEN years ago, and you are posting your dissatisfaction now. And I disagree with your insinuation that my dealings with you were somehow irresponsible or dishonest. I was neither. The money paid was for completed work which included stainless steel cap on furnace flue, stainless reline and insulation of fireplace flue; scaffold rental and setup to aid in completing that reline. The chimney was extremely tall with a steep roof. Hence the need for scaffold for all aspects of the repairs. It is true that I suffered a devastating back injury (L4, L5 vertbrae fractured) that prevented me from finishing the last phase of the repair. And I had to make the prayerful decision to not continue on the brick work due to the injury. I dont know if you've ever climbed scaffolding, but doing so with a broken back is not advised. More than half of the work was completed, and why that part of the repairs cost $5,700 (the complications encountered with just the reline should have added $1500 or more to that part. I had to make the difficult decision to not complete the last phase of the repair because of my broken back. I communicated with you and your wife/gf during every stage of the repairs. And, while you make a joke in your comments that "her back must have not been too bad because she had no problem walking away with the $5700"- I stated earlier that was payment for repairs that were completed. Making the prayerful and difficult decision to not complete the last phase, AND to communicate to the homeowner why was not taken lightly. And you "never heard from the owner again" because there was no need for me to contact you, since I had provided explanation about what was going on, as well as an invoice for the work that was completed, which also served as your receipt for payment on that work. Though you make light of my severe back injury, I hope and pray that you never experience the kind of pain that I have endured now for many years."
David W.
Feb 2018
Very disappointing
Response from Guardian Chimney Service
"Guardian Chimney Service has been in business for 21 years. I have thousands of satisfied customers who have become "raving fans" of me and my company. This is the first I have seen or heard of this customer's dissatisfaction. And I also dont know when this was posted, as it is 4 years old now, and I check reviews regularly and havent seen it till now. My response is- Since I normally accept payment at the time service is rendered, (and almost never need to "call for payment",) I am uncertain about the information contained in this post. There must have been some kind of misunderstanding regarding follow-up. If the customer would have contacted me about any questions he would have had, I would have immediately taken care of his concerns. It is my goal to be very attentive regarding communication with my clients. I'm sorry that Mr. [Member Name Removed] believes he had a less than optimal experience."
Rachel B.
Jul 2017
Annah was exceptional to work with. I work long hours and she was able to accommodate my schedule and come after I got home from work when most other companies I contacted would not. She did an excellent job explaining everything and the house was spotless when she left. She even went the extra mile and looked at my electric fireplace on the other side of the home and let me know at one point it had been a wood-burning fireplace but there was too much damage for it to be used for that purpose anymore so I should be aware of that for the future. I will be using her from now on for my yearly cleanings and inspections ad I use my fireplace regularly throughout the winter
Patti H.
Jul 2017
The sweeping was okay, left some ash in the bottom of the firebox. But she also put on her report that we had serious damage to the flue pipe from a very hot fire, and that the fireplace shouldn't be used until it was replaced. The buyers expected us to fix it, which would mean spending another $3,000 or so to get this done. A friend suggested we call Bryan Webb to reinspect and do the replacement if needed. He came out 2 days later, inspected thoroughly from looking up the flue through the fireplace, to looking down the flue from up on the roof (which Guardian did not do before writing her "recommendation"). He said the pipe did not need replacement, that the only issue was from the flue being bent when it was installed, which is very common. The did some re-caulking in a few places, and $350 later, were done! That was the biggest relief I think I'd felt in a long time, as this was within 2 weeks to closing!
Response from Guardian Chimney Service
"Im sorry that this customer was not happy with her service. I would be very curious as to why caulking solved a damaged pipe problem, as this is not a recommended repair for UL Listed damaged pipe. While some pipe can get damaged during installation, if the gap is actually due to installation then the installers know to correct the issue PROPERLY. Besides warped pipe joints, there are other indicators to support the conclusions of an opinion of possible damage from previous flue fire, from a professional sweep with nearly 20 years of specialized training and experience. I pray that the flue pipe will be safe for the new homeowners when and if they use the fireplace."
Craig S.
Nov 2016
Annah is incredible. She performed an in-depth, thorough inspection of the internal piping on my chimney as well as an external inspection of the bricks on my my chimney. I was very impressed with her professionalism, knowledge and patience while answering A LOT of questions posed by me. Most impressive was her being up front about her limitations but how she had an answer and referall for every aspect which was beyond her scope. I will ALWAYS use and endorse Annah with Guardian Chimney.
VALERIE B.
Oct 2016
It took 5 weeks to complete due to unforeseen circumstances by the owner. Our first meeting 9/30/2016 with Annah was delayed by her falling out of her truck and sprained her foot. Then we met one week later and she told us her uncle had died and that there would be a delay in completing the work. She did communicate via email, but she put the wrong name on the one page of the quote. We finally agreeded to let her do the work and we set up a date 10/12/16 Wednesday and I had the day off. She called and said she could not make that date due to the death in her family. So we rescheduled to 10/17/16 & my husband stayed home to supervise! She was late on that day to pick up the flue material and then they discovered a piece was missing and they had to go back and get it. Work was finally complete. They did not make any messes and the everything looked good. They left and in about 15 mins. later my husband heard a sound like plop? He took a look in the firebox and mortar had fallen from the top of the flue and he immediately called her back. While waiting, four more plops of mortar fell. She told my husband this has never happened before in 21 years she has been in business! They made sure no more mortar would be falling and they left for the second time! So far no mishaps but we have not started a fire yet! She did tell my husband that her dog had died over the past weekend and they got a new puppy! More of life struggles!
Michael S.
Mar 2016
She was on time, priced well, honest and very personable. Anna showed up to the job, greeting my husband with Starbucks coffee for him. (So, thoughtful)! The quality of her work was over the top. I can't say enough about her professionalism, quality work and affordable price!
Response from Guardian Chimney Service
"I cant say it enough- Guardian Chimney Service has the greatest clients in the world! I so enjoyed working with this family and getting their fireplace up and running again. They were a pleasure to meet and to work for."
Thomas S.
Jan 2016
Great service, prompt response, no mess
Marilyn S.
Jan 2016
They were very thorough and performed the service very fast and efficient. We wanted to use the fireplace over Christmas and it was done in less than a week from inspection until installation. I would definitely recommend them.
Marc W.
Apr 2015
They did a great job. White glove service. Put down a drop cloth to protect the flooring, used nice equipment that kept the ash and dust from blowing all over, and were friendly and helpful. Annah inspected the fireplace and showed us things to keep an eye one and recommended an ash trap door cover.
Response from Guardian Chimney Service
"We have serviced/repaired [Member name removed]'s fireplace/chimney several times over the last 16 years. He is one of our many faithful clients and we greatly appreciate his business and his trust in Guardian Chimney."
Jerri G.
Feb 2015
unknown
Elizabeth M.
Nov 2014
Annah is very prompt and professional. We have used her to clean our chimney for the last 4-5 years. Works easily within our schedule.
Response from Guardian Chimney Service
"For many years I have told my family and friends that I have the best customers in the world! I am thankful for the (member name) as well as the referral to their sweet neighbor."
DEB U.
Apr 2014
She did a great job, and I'd highly recommend her services. Annah was punctual, did the work as specified, and charged a reasonable price. Furthermore, she was very communicative during the entire project.
Mike S.
Jun 2013
Went great. Very through and detailed. Bad news--costly repair. Good news--covered by homeowners insurance. Very neat and clean. No mess in the house. She's awesome.
TERRY K.
May 2013
Annah promptly returned my call and throughly went over the services her company provided. She set up a time for the appointment and was prompt. She performed the necessary services and provided photo documentation. She kept me in the loop the entire time, provided me with the costs to perform the services and did her job in a timely manner and with professionalism. I would not hesitate to use her company again.
Larry D.
Apr 2013
They communicated very well. They explained what the issues were and they worked with our schedule to get them fixed.
Tony M.
Feb 2013
I called Anna after experiencing a problem with my dryer not performing properly and being told is was probably related to a venting issue. I had used her a year earlier to clean out my dryer vent after I purchased a new washer and dryer. My vent was long overdue to be cleaned. I had an improper vent covering on my roof and she recommended that I have it replaced with a proper dryer vent. Even after doing this I began to experience problems with my dryer about a year later. That's why I had her come out again. I called her on a Thursday afternoon and she was able to fit me in on Saturday morning. Anna explained that the vent covering I had replaced had a screen that trapped the lint and was freezing during the cold weather. Anna removed the screen that was causing the blockage and cleaned the entire vent which runs from an interior closet up thru my roof. She always explains everything she does, is on time and makes sure you are completely satisfied with her work. I highly recommend her.
CRAIG L.
Jan 2013
the top bricks off of our chimney, but to take the chimney down to the roof line and rebuild it. The contractor wanted to only remove the top 135 bricks on the chimney and not do the rest. Since our chimney is painted (which we were told was also a mistake because it traps moisture and deteriorats faster) we should talk the contractor in redoing all the bricks on the chimney and leave it unpainted. Anna expressed concern that if the top bricks were replaced we would continue to see deterioration of the bottom half which would cost us more money in the long run, do to the fact that the top would have to be dismantled to take care of the bottom as well. We agreed with Anna and thought that it was very professional of her to inform us of this possible costly mistake. I wish she could do all of the work (masonry etc.) but I understand her reason for not wanting to get involved in it. Anna did say that she would take care of the lining should we request her to do so, in concert with the contractor. Awesome experience! We look forward to working with her in the future, if not with the lining definitely back as our permanent chimney sweep once we get the fireplace and chimney repaired.
Susan S.
Aug 2012
Excellent. She was less expensive than the bigger companies. She was promptm professional and tidy.
Wyatt A.
Oct 2011
She was outstanding with exceptional value. She took before photos and then after photos. She then sent the pictures to my email with detailed explanations of what she did. Best service I've ever received. She also the lowest price of the bids.
Micheal Y.
Apr 2011
They did a fantastic job. They were professional, friendly and prompt. I plan to have them back out to my home to do some more work.
Tanja P.
Nov 2010
Annah arrived before I did and explained everything she was going to do on the job to me. She cleaned my dryer vent and made sure that everything was working properly before she left.
ROBBIE G.
Sep 2009
They also service our fireplace and they clean our chimney twice a year. I like the personal attention that I get from them. They also put a stainless steel cap on the top of the chimney outside about 2 years ago. They seem to be very honest and fair. They do listen to what we have to say and I have referred them to several people. The price charged by them was pretty good, as there was no tax for the price that they charged to clean the chimney. We have also compared the price that they charged with other chimney companies. I will be getting a special offer from them in the middle of October to have the chimney cleaned for a lesser amount. They are not very punctual. I will use their services again in the future.
Tanja P.
Sep 2009
She was on time and super careful to be clean they worked on the outside and inside of the house. Very pleased with the work
CHERYL W.
May 2008
They called and did an inspection. They used a camera to take pictures and made arrangements to have things fixed. While fixing is they found other problems and they had pictures so we did not feel like we were getting ripped off. And we made arrangement for them to fix it.
Licensing
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FAQ
Guardian Chimney Service is currently rated 4.6 overall out of 5.
Guardian Chimney Service accepts the following forms of payment: CreditCard
Yes, Guardian Chimney Service offers free project estimates.
No, Guardian Chimney Service does not offer eco-friendly accreditations.
No, Guardian Chimney Service does not offer a senior discount.
No, Guardian Chimney Service does not offer emergency services.
No, Guardian Chimney Service does not offer warranties.