A-1 Indiana Waterproofing Inc

THE ESTIMATOR WAS 90 MINUTES LATE. I DIDN'T GET A CALL FROM THE DISPATCHER UNTIL 45 MINUTES AFTER THE SCHEDULED APPOINTMENT TIME. DISPATCHER LIED TO ME REGARDING THE ESTIMATOR TRYING TO GET IN TOUCH WITH ME. SINCE HE WAS SO LATE, HE SPENT VERY LITTLE TIME AT MY PROPERTY, AND DID NOT DO A THOROUGH INSPECTION. I GOT THE FEELING ALL HE WANTED TO DO WAS GET OUT TO GET TO HIS NEXT APPOINTMENT ON TIME.

VERY PROFESSION WITH GREAT COMMUNICATION. THEY WERE VERY DETAIL ORIENTED.

THEY WERE GREAT, THE WORKED WITH ME ON EVERYTHING. THEY WERE FIRST RATE.

OVERALL THEY DID A GOOD JOB. PRICE WAS A LITTLE HIGH, BUT YOU PAY FOR THE REPUTATION AND QUALITY. THEY HAD TO COME OUT AND REPLACE THE DRAIN IN THE DRIVEWAY TWICE, BECAUSE IT DID NOT WORK PROPERLY THE FIRST TWO TIMES. THEY WERE VERY GOOD ABOUT COMING OUT AND FIXING IT QUICKLY, BUT IT MEANT THAT OUR DRIVEWAY AND GARAGE WAS ESSENTIALLY NOT USABLE FOR AN ENTIRE MONTH.

THE CONTRACTORS WERE POLITE AND PUNCTUAL, AND THEY STAYED IN TOUCH WITH ME THROUGHOUT THE JOB. THE SUBCONTRACTOR REMOVED MY OIL FURNACE SO THAT THE SUMP PUMP COULD BE INSTALLED IN THAT LOCATION. THEY COMPLETED THE JOB IN ONE DAY. THEY MADE AN EFFORT TO CLEAN UP AFTER THEMSELVES, BUT THEY DID LEAVE SOME DIRT BEHIND. I WAS GIVEN VERY GOOD INFORMATION BEFORE THE JOB STARTED. THEIR PRICE WAS A BIT HIGHER THAN OTHERS THAT I CONTRACTED, BUT I THOUGHT THEY WERE WORTH IT. RECOMMENDED.

HE WANTED TO SELL US HIS DRAINAGE SYSTEM. HE WAS PROFESSIONAL, BUT WE JUST CANNOT PROCEED WITH THIS AT THIS TIME.

OVERALL EXPERIENCE WAS GREAT. THE ONLY EXCEPTION WOULD BE THAT THE REPRESENTATIVE GAVE ME SO MANY QUOTES AND WROTE THEM RANDOMLY ALL OVER THE LITERATURE, NOT LABELING THEM, THAT AFTERWARDS I HAD SOME DIFFICULTY FIGURING OUT WHAT PRICE WAS FOR WHAT SERVICE. IN ADDITION, HE WOULD FREQUENTLY QUOTE MATERIALS SEPARATELY FROM PROFIT AND OVER HEAD CHARGES, MAKING THE FINAL PRICE SOMEWHAT UNCLEAR. HE WAS VERY FRIENDLY, HELPFUL AND INFORMED, GIVING ME A GOOD HISTORY OF THE COMPANY AND LEAVING ME WITH MANY REFERENCES. I LIKED HIM, AND THE COMPANY, AND WOULD CONSIDER USING THEIR SERVICES IN THE FUTURE.

ALL I CAN SAY IS THAT A-1 HAS BEEN VERY RESPONSIVE TO MY NEEDS. WHEN THEY FIRST STARTED THE JOB, THEY DISCONNECTED MY WATER SOFTENER AND LEFT ME WITHOUT WATER FOR THAT EVENING AND THE NEXT MORNING!!! THE OWNER OF THE COMPANY CALLED ME BACK THAT NIGHT AND OFFERED ME A MOTEL ROOM. THE JOB WAS VERY MESSY, MUCH MORE DUST AND DIRT THAN I HAD ANTICIPATED. THE QUALITY OF THEIR WORK IS VERY GOOD. MY BASEMENT HAS REMAINED DRY SINCE THEIR SYSTEM WAS INSTALLED. THEY RUINED SOME NEW SOD IN MY YARD AND PAID TO HAVE THAT REPAIRED :) MOST COMPANIES WOULD NOT GO THAT FAR. THEN ABOUT 9 MONTHS LATER, THEY CAME BACK AND FIXED SOME AREAS FOR ME WHERE I HAD REMOVED SOME WALLS. THEIR SERVICE CAN'T BE BEAT!!!

WAYNE ARRIVED ON SCHEDULE FOR THE ESTIMATE AND DID THE WORK WHEN PROMISED. HE GAVE ME WHAT I NEEDED AND NEVER TRIED TO GET ME TO DO MORE THAN WAS NECESSARY.

WE HAD WATER COMING UP THROUGH THE CRACKS IN THE FLOOR AND THEY DIDN'T SAY ANYTHING ABOUT THAT, THEY WERE ONLY GOING TO DO THE PERIMETER, SO WE WENT WITH ANOTHER COMPANY.

I NEVER HEARD BACK FROM THE COMPANY. IT WAS NICE THAT HE CALLED TO SAY HE WASN'T COMING, BUT I WOULDN'T HIRE A COMPANY THAT DOESN'T FOLLOW UP.

HE SPENT SEVERAL MINUTES REASSURING ME THAT I DID NOT NEED WATERPROOFING SERVICES AT THIS TIME. HE EXPLAINED HOW TO DEAL WITH MY PROBLEM MYSELF AND WHAT TO CALL ABOUT IN THE FUTURE IF THE PROBLEM WORSENED. I WAS VERY IMPRESSED.

THE CREW DID A WONDERFUL JOB, OFFICE STAFF WAS VERY NICE EACH TIME I CALLED, AND THEY WERE VERY EASY TO WORK WITH.

THEY ARE PROMPT AND NEAT, AND TOOK CARE OF THE PROBLEM.

MR. ROBERTS ARRIVED RIGHT ON TIME FOR OUR APPOINTMENT. HE WAS VERY POLITE AND PROFESSIONAL. HE EXPLAINED THAT MY PROBLEM WITH A DAMP CRAWL SPACE WAS BEING CAUSED BY A LANDSCAPING PROBLEM. THEREFORE, I WAS NOT IN NEED OF HIS SERVICES. HE IS A TOP-NOTCH BUSINESSMAN WHO DOES NOT TRY TO SELL UNNECESSARY SERVICES. I WOULD HIGHLY RECOMMEND HIM TO ANYONE AND WILL CERTAINLY CONTACT HIM IN THE FUTURE IF THE NEED SHOULD ARISE.

THEY WERE VERY FRIENDLY AND HELPFUL ON THE PHONE, BUT THEY SAID THAT THEY ONLY DO VERY LARGE WATERPROOFING JOBS. THEY REFERRED ME TO ANOTHER COMPANY.

REASSURED ME MY BASEMENT WAS FINE, COULD DO WORK AND CHARGE ME FOR IT BUT IT WASN'T NECESSARY. I'M VERY IMPRESSED. THERE WAS NO CHARGE FOR HIM TO COME OUT TOO.

OVERALL GOOD WORK, BUT I WOULD HAVE APPRECIATED IT IF THEY HAD BETTER COVERED THE ITEMS IN THE BASEMENT FROM DUST AND DEBRIS BEFORE USING THE JACKHAMMER.

EXPLAINED THE WORK IN DETAIL. THEY CAME AT THE RIGHT TIME ON THE RIGHT DAY. WORKERS WERE POLITE AND DID WHAT THEY SAID THEY WOULD DO. FINISHED ON TIME EVEN THOUGH THEY HAD TO PURCHASE MATERIAL THEY DID NOT THINK THEY WOULD NEED. SUBSEQUENTLY, A COUPLE OF CRACKS SHOWED SOME DAMPNESS AFTER A HEAVY RAIN. I CALLED, THEY RESPONDED RIGHT AWAY AND SAID THEY WOULD TAKE CARE OF IT.

VERY PLEASED WITH THE JOB. THEY FINISHED TWO DAYS AHEAD OF SCHEDULE AND CLEANED UP TO THE POINT WHERE IT IS DIFFICULT TO TELL THEY WERE EVEN HERE. WHEN I NOTICED THAT THEY HAD NOT DONE SOMETHING PROMISED BY THE ESTIMATE, THE WORK CREW DID IT IMMEDIATELY WITHOUT QUESTION. THE ESTIMATOR AND CREW KNEW THEIR BUSINESS AND MADE ME FEEL COMFORTABLE DESPITE THE LARGE INVESTMENT. THEY EVEN MOVED A SINK AND WATER SOFTENER WHICH I WAS UNABLE TO MOVE MYSELF.

EVERYONE WAS ON TIME, VERY POLITE, AND DID THEIR JOB.

THEY WERE REALLY GOOD. THEY DID A GOOD JOB. I HAVEN'T HAD A DROP OF WATER IN THE BASEMENT SINCE THEY COMPLETED THE WORK.

THEY WERE ALL AROUND A GOOD COMPANY. EVEN THOUGH THEY CLEANED IT ALL UP, THEY DUMPED DEBRIS UNDER A FORSYTHIA BUSH.

I REALLY LIKED THE PERSON THAT CAME OUT AND THAT WOULD CONSIDER DOING BUSINESS WITH THEM, BUT THAT IF I DO HIRE I WOULD BE WEARY THAT THEY WOULD NOT COME OUT.

WE CALLED ON LABOR DAY, JUST EXPECTING TO LEAVE A MESSAGE ABOUT WATER IN OUR BASEMENT. THE OWNER HAPPENED TO BE IN THE OFFICE AND HE ANSWERED. AFTER HEARING OUR SITUATION, HE PERSONALLY DROVE OUT ON LABOR DAY TO SEE OUR PROBLEM. THE SITUATION WAS RESOLVED QUICKLY TO OUR SATISFACTION.