A-1 Indiana Waterproofing Inc

This was the worst contractor I have ever worked with. It's hard to list all of the issues, but the rude and confrontational attitude from the owner is my top complaint. The workers did not wear masks while jackhammering out the concrete and did not bring a fan. They ended up removing my dryer vent and putting my box fan in the window for ventilation. They did not reinstall the dryer vent. Concrete that was laid over drains was bumpy and uneven. Workers could not explain how to use the battery back-up sump pump that was installed. The sump pump drain pipe was put in the middle of the yard to leave a large pool of water in the yard. Nothing was done to cover the pipe or make it drain off into landscaping. They also rebuilt a stone wall, which Wayne had said would be done with gravel backing and rebar. Instead the workers just restacked the blocks that had fallen over. When I expressed displeasure at the end of the day, the workers would not leave until I signed off. After a long conversation with Wayne over the phone I felt forced to sign off for work I was unhappy with. A few weeks after work was completed there was leaking in the basement again. Wayne came out to inspect, but said the leaking was coming from underneath a different part of the house that he didn't work with. I stated that he guaranteed the basement would be dry and it was still leaking. He became confrontational and abusive with me and even threatened to sue me. I ended up dropping my complaints because I did not want to deal with him any more.

We hired A-1 after talking with a total of 5 companies about waterproofing our basement. Wayne gave us a really great and comprehensive walkthrough of their process, and was the most flexible about working around our wooden basement stairs that were over part of the trench space. The foreman for the basement, Frank, kept us up to date along the way, and was great about adding on some extra xypex patch work when the removal of an old cabinet revealed some new wall damage. We're happy to have a dry basement and stabilized porch, as well as a warrantee that we can pass on if we ever need to sell our house!

The owner himself came to my home to access the situation, all other companies I spoke to sent a salesman. He was very knowledgeable and honest. He arranged for 4 piers to be placed and to lift the foundation on the NE corner of my home. Also to repair the mortar at the crack line and on the cement floor. The workmen were very professional and neat. They even moved some plants in the area of the pier placement and replaced them. They placed plastic so that all the dirt stayed off of my lawn. They cleaned up everything before leaving both inside and out. I would highly recommend A-1 for any foundation or waterproofing work!

NOW my basement is DRY! I've lived with monsoon rains filling my basement with water for several yrs. I've purchased sump pumps and I've broom pushed water to the drain for the last time. I made a very good decision by hiring A-1 Indiana Water Proofing Company. The owner of the company Wayne is the one that came to my house to explain the specifics of what needed to be done. Never was he pushy or putting a time limit on selling me their product and work. I was very intrigued with the Xypex for the walls to keep water out. My experience with this company has been great. A couple of minor issues have been immediately addressed. The lead worker for the job at my house was very knowledgeable and helpful with any requests I had about my basement. I in fact wrote a note to the owner saying “My hope is you are paying Eric well. If not he needs a raise. He is a terrific young man and a great asset for your company". I had 3 different companies that came and gave me estimates but A-1 Indiana Water Proofing Company just felt genuine and right. KH

Called Wayne and after a minute on the phone I knew he was an expert in this field (I'm a Professional Engineer). He told our trustees what the problem was and how to fix it. He actually met with us twice. He proposed inside and outside repairs which we agreed with. His employees were very nice and worked very hard. I observed them several times. They did an excellent job and cleaned up when they were finished.

The A-1 Indiana Waterproofing, Inc. foundation repair job went perfectly. They came when they said they would, they finished on time and the estimate was the final cost. A-1 Indiana Waterproofing, Inc. had provided excellent work at our previous home. When we noticed cracks forming in our foundation we didn't hesitate to call them. The owner Wayne Roberts came to our home to review the situation and provide an estimate. He provided detailed information on what was needed, how they would execute the job and the estimate. The job required digging over 20 deep holes next to the foundation to install push piers. We have landscaping, mulch and gravel in the areas where they would be digging. We took pictures of the holes so we would know where to look. As he promised, when they were finished you could not tell where the piers had been installed. The landscaping, mulch and gravel looked undisturbed. The job only took 3 days and the owner Wayne Roberts visited the site on the first and second day and called us on the third day. We highly recommend A-1 Indiana Waterproofing, Inc.

They did an outstanding job, they went above and beyond repairing the problem. They were very cooperative and easy to work with.

I called Wayne from a referral from a local business in Greenfield. He was very professional. He asked thorough questions, did an assessment over the phone. He is very knowledgeable and trustworthy. He was able to provide an answer and solution immediately which saved time and money. I will always refer A-1 and use their services in the future.

WAYNE, THE OWNER, IS FANTASTIC TO WORK WITH. HE GETS PERSONALLY INVOLVED IN EVERY JOB. HE CAME OUT AND MADE SOME VERY GOOD SUGGESTIONS TO MAKE THE JOB BETTER WITH NO ADDITIONAL COST. VERY EASY TO WORK WITH!

Wayne Roberts, owner of A-1 Indiana Waterproofing, came out twice for me this summer--once to repair sunken patio and once to inspect crawl space for water damage. Both times I found Wayne to be very responsive, knowledgeable, professional, friendly, and honest.

Excellent!! I don't know if words exist that would describe the professionalism, customer sensitivity, respect and quality of the work performed for me. I experience this behavior through out the whole organization. From the owner to the workers that performed the work. I can say nothing but grand descriptions about their customer sensitivity, cost, and professionalism. They know what they are doing and how to treat you while it is getting done!! Just a top shelf organization. If you want the work professionally done then I recommend you call A-1.

Very well. It’s an old house, with both crawl space and basement, both of which needed drainage systems. They did the work efficiently, tackled an unexpected challenge that came up, and left the place clean and neat. They communicated with me along the way.

Wayne and his guys did an awesome job!! Our home was built in 1922 and the outside walls of the basement were deteriorating causing it to be damp and smelly making it a very unpleasant space. We were also fighting a losing battle against cleaning up the crumbly bits left all over the floors. The guys came in and took care of all it with as little fuss and mess as possible. We also had an EZ Breathe installed and it's made all the difference as well. Wayne always kept us up to date on the progress of the job and made sure we were happy as well. Since the job finished we had one spot that had water coming in after some especially heavy rain recently, and Wayne happened to call right afterwards and when we told him what was going on he arranged for a couple of the guys to come over and take care of it, and they did! Fantastic company to work with.

Mark initially came out an was very informative and a wealth of knowledge. He explained everything to us and made recommendations based on what he saw. Wayne the owner came out to look at what it would take to prevent the walls from bowing inward. Justin and his crew came out to do all of the work to the basement. Might I add this was a highly skilled crew that payed attention to detail from the quality of the job to any questions and concerns we would have. I would highly recommend this company to anyone that wants a company that delivers in what they promise and warranty’s their work.

A-1 Indiana Waterproofing worked on my wet cellar and did a great job! The two workers were here on time and completed the work in a timely manner. They even called to tell me if they were going to be late and what time to expect them. They worked very neat and cleaned up very nicely when the work was completed. It was handled very professionally and I say “Good job!” Joan Thompson Morgantown, IN 46160

Had water coming into the basement in one area only. The original estimator called and described the setup to Wayne, who recognized the problem immediately. He came out and demonstrated with a garden hose how the water was getting in, and how it could be fixed. As soon as weather cooperated, crew came out, sealed the leak and replaced the damaged insulation and shim supports. Based on the knowledge to quickly identify the problem, and professionalism and workmanship shown to fix it, we would recommend this company to others.

Workers dug trenches and filled in areas of subsidence around the outside of the house. Also cleaned and re-routed downspouts and downspout drains. Also dug up and replaced drainage system throughout basement's outside walls. Work included jackhammering, pulling out old pipes and gravel (inappropriate grade of gravel, btw); installing new pipes, drilling new holes in wall, installing new plastic sheeting and wall lining, laying in correct type of gravel, and pouring/smoothing cement. Also installed backup sump pump. Found and replaced corroded water pipe. Identified water pipe from kitchen sink/dishwasher that was clogged and tended to back up. Found drains in basement that backed-up water was welling up through and sealed them. Recommended plumber to investigate rest of water pipe for leaks and to cable (roto-rooter) it. Result: Dry basement!

Wayne came out and looked at our basement and told me that the concrete wall was leaking from the cracks because the concrete was hallowed out. He was very honest and me mentioned that with this home being less than 5 years old the builder has a structural warranty of 10 years that would cover this issue.

Everything went as planned. Very satisfied with the end result.

Very well; job was done well, with good follow-up for completion.

We set up a consultation at the behest of our buyer's agent. Setting up the appointment was easy. They requested to see a copy of our whole inspection report in order to evaluate it and send out the appropriate representative to meet the need. The company readily and quickly gave us an appointment inside of our time requirements. The appointment was set up for noon and around 915am I received a call from the compaies representative who would be coming out that day. The representative immediately stated that he had been booked with a "ridiculous" amount of appointments that day and would not be able to make it to them all. He requested that he come at 10 am in order to try to make his day work better. I initially agreed to speak with our buyer's agent who requested the noon time in order to accommodate all the parties that would need to be there. I called the rep back within 15 minutes of the initial conversation and requested we keep the noon appointment explaining why. The representative immediately launched into an angry rant of sorts in how it was useless to come out as 99.9% of the time he needs to order a complete report from a structural engineer and that the owner of the company who is a structural engineer had already looked at our inspection report and told him that he needed to just go there and order a structural engineer report and that it is probably just a waste of his time to come out but he will be there at noon if I insist. I did insist but I wish I hadn't. The company had insisted that the owner of the property, as opposed to just having them go with the buyer's agent there. I had arranged my day to accommodate that request. As I drove up to the home at noon, I saw that the door was open and the representative was already in the basement/crawlspace with the buyer and buyer's agent in the home waiting for him. As I walked into the home and introduced myself to the buyer and the buyer's agent the representative emerged from the basement access and asked if I was the homeowner. I confirmed that I was and he asked to have a word with me. he brought me over the the access and proceeded to lecture me, a bit heatedly, about the lack of quality of the work that had been done in the basement up until then, asking if it was possible to get my money back from whoever had done the work previously and that he didn't even know where to begin. (He was being asked to evaluate a single support beam and header). He continued his lecture, repeating that it was useless for him to even guess what was needed without first getting a full report from a structural engineer. He then began to guess that he needed at least 12-14 new beams installed to even begin to stabilize the whole how and threw out that it would cost in the neighborhood of $17-24k. He said all this with my buyer and buyer's agent standing 2 feet from us. The buyer's agent asked what was holding up the beams now. The rep responded, "dirt, rocks, blocks, who knows?" He continued to state that he had no idea why he was even there with a report, something he repeated at least 4 times before I finally was able to thank him for his time and ask him to leave. After leaving the buyer's agent apologized to me for recommending this company, and that he had found them in the phone book. We all agreed that he had acted very unprofessionally. To add insult to injury I then called the office to complain about the treatment I received from the representative. The woman I spoke, who identified herself as an owner, responded by first apologizing for any attitude I had received from the rep, then proceeded to back up everything he had said. She stated that she had reviewed the inspection report that I had sent over and, "What did you expect would happen?" She went on to lecture me about how all old homes need to be brought fully up to code before they are sold (something that is not true), and that she knows what she is talking about because she takes classes. I asked that if they knew this before they sent a rep out why didn't they send someone who could get a structural engineer report or at least recommend that, to begin with. She stated that while the owner is a structural engineer he does not do reports and the company they use charges $400 for them. They stated many times that they "do things right" and that is why they have been around since 1972. I stated that we had had the entire basement evaluated by another company 3 years prior and the work they wanted to do to reinforce things properly was less than half the cost that A1 ballpark. The woman responded, "Well, that is why that company is no longer in business." something that is also false as had called them the day before and they were unable to come out as quickly as I needed them to because they were so busy At that point, I began to realize that there was use complaining to them as they saw nothing wrong with how they did things and would continue to lie or tell falsehoods in order to justify their outrageous behavior and prices. Do not call them unless you are willing to be lectured, berated, made to be felt like you know nothing, and dismissed. I just hope I can salvage my house sale. We have a local contractor coming today to give another opinion.

I had A-1 Waterproofing fix and repair a wall and install a sub pump system back in 2005. Wayne Roberts the owner drew up and sold me the job. I had interviewed 5 other businesses, but Wayne talked my language and had plenty of solid references! Up until this year (2018} I have had "NO" problems with anything tied to his companies work.. Recently the check valve in my pump system was not performing as needed. . So I called A-1, and who did I get to speak to? Wayne Roberts the owner! Wayne treated me like an old friend. I explained that I was not capable of making this repair as I am now disabled. Wayne in turn offered to have a employee out the following day to replace the check valve, and even gave me a break on the service price! I did a follow up call, to Wayne to Thank him. Again he treated more as a friend than just another customer. I fully endorse his company as they do great work and solve the customers water problems. I would like to add that when I got my job done in 2005, he gave me a lifetime transferable warranty! In closing, there are so few if any companines that the "owner" would be so transparent to its customers. Wayne Roberts is good to his word!

They came out and quoted me at 3000 to waterproof my basement. Only one wall was leaking but Josh the salesman said we needed to do 2 walls. I stated that I wanted it to be done to insure all water would stay out of my basement. Jason said this would take care of all our issues. 3 days after they put in system they left our pump for washer unplugged and it flooded our basement. I called and they said they had no idea what I was talking about so I spent 3 hours cleaning that up. A week later my basement started leaking out of end of their system on 2 walls I was insured would not be a problem by Jason. Wayne "the owner" came out and said they did nothing wrong and it wasn't their system nor problem. He then replied that he eould fix it for 3500. I now have 2 walls that have never that leak due to their overpriced system. Wayne was rude and talked over my wife and I and then on his way out threatened me. I paid double the price because I wanted the best and in return for my money I received a basement that has more water now then it ever did. Worst customer service I've ever seen. Can not even explain how rude and unprofessional the owner is. I have no idea how this man has been in business this long. RUN AWAY!

Great! 2 1/2 years later D Wayne came out because we were told our sump pump failed. He checked the pump and found a breaker had tripped. I'm glad he came out-if we had gone with the plumber that came out we would have paid $640 for a sump pump we didn't need. It's great that there are honest companies out there.

Great experience. Wayne came to the house, inspected my basement and first floor and provided some amazing advice. He recommended I reach out to the people that waterproofed my basement prior to purchasing the home in an attempt to hold them to their warranty. When he could have sold me on his services, he chose to do the right thing and give me honest advice. While I will be calling his competitor for the warranty, I wish Wayne and his company would be doing the work. I would never hesitate to call on A-1 in the future.