A-1 Indiana Waterproofing Inc

I was satisfied on how they handled the original work a very satisfied how they handled the warranty call.

The company came out and completed the work in Oct of 2008. I was told at the end of the project that the 7 piles of dirt in my yard were where the piers were placed and to leave the piles there through the winter for them to settle. They told me to call them in the spring to to come and level them out. I called in the spring of 2009 for them to level out the piles and to inform them that one of the piles had eroded away enough to show a few inch of metal sticking out at the top. They came back out in the spring and re-covered the metal and told me at that time that there had been a problem with my foundation and the original project did not go as expected. The addition appartently was not built with the correct amount of foundation which left over 6 inches of the metal from the piers sticking out of the ground. When I asked what they could do to correct this issue so I didn't have piles of dirt around my house or metal sticking up out of the ground, they said they couldn't do anything. They couldn't cut off the metal as this would jeapordize the quality and warrenty of the work. The crew left and said the manager would call me. I later spoke with the manager and proposed that they provide enough dirt to even out the piles and cover up the metal that they left sticking out of the ground. They stated that when they had extra dirt from other jobs that they would bring it to my home to address this issue. I called again in the summer and fall and was provided the same answer. Now almost a year has passed since they agreed to this solution and no dirt has been provided. I also found in the fall that some of the termite damage they were contracted to repair was not completed. Due to the location, I went ahead and completed this repair on my own (after taking pictures). My home is structually sound due to the repairs provided by this company, however the areas on the outside of my home where they completed the work are now unsafe.

We were very pleased with their work and I would give them all A's. They were prompt and efficient.

Wayne Roberts came out to give me a quote for waterproofing one room in our basement where we were getting a little bit of water that would collect on the floor. He did not try to sell me his system but instead took the time to diagnose the problem as coming from the bay window above the basement. He then took the time to show me where he believed the water was coming in and explained that we could most likely cement the loose mortar and make the repairs to the window ourselves. This would save us a lot of time and money tackling the issue this way first to see if a simple repair to the window would fix our water problem. I really appreciate Wayne being honest and seeking to help us resolve our problem simply and reasonably. His honesty and desire to help instead of just make a sale will ensure that I'll call him first if I ever do have a water problem in my basement. It is nice to know that honesty is still alive and well! Wayne was great.

They told me that I didn't need to do any work to repair my basement. Since they told me I could do it for zero money, I'm waiting to see if that solution works. I got an appointment within a couple of days of calling them and they were prompt in getting here. So far, their advice is working and I appreciate their honesty.

We had them do half of the basement first, and they had done a great job. We had called them back to do the other half, but were not quite as pleased. We had expected more but they hadn?t lived upto our expectations the second time around.

They dug down a foot away from the wall and put in 4 inch piping. They also installed a 24 volt battery backup system. It seems to have worked well. After the last big rain I had no water in the basement.

It began on time and ended earlier than I expected. Everything went great.

Water had been leaking into the basement of our 90-year-old house for many years and we were finally tired of it. Wayne came to provide an estimate and explain the process of installing the drainage system with a video. We also received quotes from two other companies. A-1 was by far the most expensive, but we liked the type of system they provided better than the others for our situation. On day one, they put plastic over all the 'junk' in the middle of the basement. It was amazing to see how quickly the men jack-hammered the perimeter and removed all the dirt 2 buckets at a time up our basement steps (13!) and out to their truck. As they left the job that day, the foreman said that we needed to remove the bottom 8 - 10 inches of drywall and bottom board supporting the drywall before they continued the next morning - this was a surprise to us and never mentioned by the salesman, so we spent the evening on that unexpected difficult task. On day two the pipe was laid and the sump pump installed and outside down spouts worked on. On day three the cement was poured (again, two buckets at a time from the truck to the trench) and outside job finished. The end product did not look like what we were led to believe it would look like by the salesman - there is a 3-inch-high plastic stub (looks like corrugated cardboard) around the perimeter to cover the weep holes drilled in the bottom course of concrete block. In our case, however, there was no option since the concrete blocks were placed directly on the floor of the basement and the weep holes must be in those blocks. This was not mentioned when we were talking with Wayne when we got the estimate. All in all, Bill (the project manager) was very easy to work with and did his best to make this plastic look the best it could. The men were very neat and cleaned up well after themselves.

They were responsive, professional, didn't leave any mess and were easy to work with. We haven't had any humidity problems since. They were excellent - they did a good job explaining things. I would recommend them to others.

They did a pretty good job, and they warranteed the work. It held up well, until the most recent downpour. They are coming out to fix it. I've been happy with them.

They came out gave an estimate and we have yet to decide on the work we will have done and/or what company we will be choosing. They were professional and answered the questions I had for them.

The experience went fine. Their lead time to schedule the appointment was a little bit long, but once they came out it took them 2 days to get all of the work done, and it looks good.

I did not select this contractor, so I have nothing for this area.

The work went well. They were on time for their work and they were good at explaining things. Their quote was right on point.

They misrepresented the scope of the work in their estimate and grossly overcharged me for the work actually accomplished. They also sub-contracted the work to another company.

A-1 inspected the basement water leaking problem and provided a detailed plan (with photographs) of how they proposed to remedy the problem along with the cost estimate.

They were very nice. The basement isn't completely dry yet. So far we haven't seen the end result, but so far we've been pleased.

I am very happy with them. I really liked the guarantee that they offered. They were very efficient. They explained to me how everything was going to work and what I needed to do. It took them longer then I would have liked with the dehumidifier. They didn't get to order the window on time, it was only a week late, but they did compensate me with vented window.

They did very well. I'd recommend them, all of the employees did a very good job, were very nice and seemed to know what they were doing.

They were very responsive, careful and above all, did a very good job in responding to my questions and concerns. I would be very happy to recommend them and use them again. I felt reassured that they had done a complete job.

Ed and the guys did an excellent job. They called and informed me about arrival time and departure time, and answered all of my questions. They were very professional, and both the work and clean up were fantastic. I was treated very well and was extremely happy with their work!

Because of a prior negative review on Angie's List that I provided based on a prior negative sales experience, when given a second chance, they bent over backwards to try to improve upon that first impression. I would say that they have been successful. Their new sales rep, Ed, was very friendly, helpful, and was willing to spend the time to review our needs and explain the process and their solution. The crew, including their head of operations, Bill, was very professional, prompt and conscientious regarding keeping the worksite clean. When we have some leakage after their job, they promptly returned to re-seal, which should remedy the situation. They also helped us identify that our downspouts that are buried into the ground needed to be cleaned.

They were professional, prompt and honest. They told me the problem wasn t with the basement, but that it would be my best bet to call a masonry company to take care of the issue. They also recommended a company for me to call, which I appreciated.

They did a great job making the higher cost worth the work. They were willing to work with us to get what we needed. They were able to help us faster than anyone else right after the storm. We would use A-1 Indiana Waterproofing again.