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Surber's, Inc

Windows, Doors, Kitchen and Bath Remodeling,

About us

Surber's Windows and Doors is a family owned business which was created in 1990. Successfully growing over the last two decades, Surber's is dedicated to providing you, their customers with the best windows, sunrooms, siding, bathrooms and doors money can buy as well as unmatched quality service. We've been providing energy-saving and efficient products for over 30 years, and look forward to seeing what we can do for your home. Ask us about our Angie's List Discount!

Business highlights

45 years of trusted experience

Services we offer

Replacement windows, windows, NFRC, EPA, Lead, certification, professional, installers, security, contractor, general contractor, contractors, doors, entry door, entries, transoms, double door, french doors, patio doors, bathroom, ventilation, vinyl windows, tile, flooring, carpet, bathroom remodel, bathroom remodeling, remodeling, update, updating, siding, clapboard, dutch lap, leak, leaking, woodgrain window, insulated, deck, patio, Target, Charter Oak, Joyce, Oasis, BCI, tub liner, shower

Services we don't offer

kitchen remodel, basement refinishing, outside window repair, household interior door installation

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.735 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
6%
3
0%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.7
Showing 26-35 of 35 reviews

RANDALL M.
09/2016
5.0
bathtub refinishing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Brenda J.
06/2016
5.0
doors
  + -1 more
unknown
Description of Work: Installed 3 security doors on my home. They were decorative, custom made as well as functional. Loved the doors, exactly as ordered. Installation was prompt and professional.
Rating CategoryRating out of 5
Yes, I recommend this pro

Brian A.
10/2015
5.0
doors
  + -1 more
A highly recommended company.
Description of Work: Installed 2 storm doors, wrapped door trim in vinyl. Very professional and excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,370

Dennis W.
01/2015
5.0
replacement windows
  + -1 more
On time, fair price, good service.
Description of Work: Replacement windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Douglas D.
01/2011
5.0
replacement windows
  + -1 more
They were prompt and the estimate was complete. The price seemed to be pretty good. They haven’t done anything beyond the estimate. Everything about them was excellent. We will probably end up using them again.
Description of Work: We received an estimate from Surber's Inc. about two or three weeks ago for installing windows.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RUTH Y.
05/2010
5.0
doors, home remodeling
  + 0 more
The process took 2 1/2 days and they cleaned up after each day's work. There was only one problem and that happened after the first day. We have a tankless water heater and when they capped off the plumbing after the first day we had no hot water due to how our tankless water heater works. The technician was not aware of this and was very apologetic.
Description of Work: Removed 3piece fiberglass shower system and haul away. Installed a shower base and floor to ceiling acrylic walls, shower head, new chrome faucet and shower curtain bar. Also had to reroute some plumbing and moved shower head up 6".

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$4,300

DALE S.
04/2009
5.0
home remodeling
  + -1 more
Sales person came out onsite with samples and designed replacement. Install person came out a few days later to measure and discuss installation and options, then ordered materials. Order took about 4 weeks, then scheduled installation for following week. First day was primarily demolition by two persons and start of install. Second day one person returned and completed the install. The crew used floor coverings on our carpet, removed all old material and hauled away, and cleaned up completely at the end of each day. They also communicated with us at each phase of the project, discussed details of the work, offered options and suggestions, and explained procedures for care and maintenance.
Description of Work: Replaced bathroom shower stall with new shower. Removed old shower liner, water damaged tile and wallboard, base, and old plumbing fixtures. Installed new greenboard, base, acrylic walls and ceiling, shelves, hand bar, retractable door, plumbing and fixtures.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,585

LARRY A H.
04/2009
5.0
replacement windows
  + -1 more
They did an excellent job.
Description of Work: They installed all new windows and a new entry door. They also installed new garage doors for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DEBRA C.
02/2008
1.0
doors
  + -1 more
We went to Indy home show and talked to several door companies because we are in the process of wanting a new, energy efficient front door. Made an appt at the home show -- they called a week later and had to reschedule. Which was fine. Rescheduled for the week after. They wanted both of us to be home so that all of our questions would be answered. Husband had to reschedule a couple meetings to be home at 6:00 pm. We waited until 6:30 -- they were a no-show. They didn't even call to apologize or provide us with an explanation why they didn't show. Not kind of company I want to work with since their customer service and reliability isn't that great.
Description of Work: None was done. They were a no-show for a rescheduled appt.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Surber's, Inc
After rescheduling the appointment due to an unavoidable conflict, The Member's "Husband" called to cancel our appointment. Our in-house computer system documented the cancellation phone call as it tracks given reasons as well as appointments. Later we discovered that a home show competitor was asking customers who else they were having out for estimates, then calling those companies and canceling appointments - without the customer's knowledge or consent. We were not immediately aware that The Member's appointment had fallen victim to this disingenuous practice, and The Member did not contact us again - Surber's only found out after reading this report. There is no legal remedy for this type of industrial sabotage, and formal complaints are returned without investigation as there is no financially provable damage, only the potential for it. We sincerely regret the inconvenience experienced by The Member, and have since instituted controls that will allow us to ensure calls are coming from a customer instead of a competitor. We ask for additional telephone contact numbers and compare those numbers with Caller ID record, we call the canceled customer later using their provided contact information to ensure that the cancellation was valid and try to reschedule whenever possible. We have upgraded our appointment tracking software so that we always have accurate information when we visit your home for an estimate. This is a highly competitive industry and Surber's regrets the action of our overly aggressive scruple-free competitor. Should The Member ever consider Surber's again, we will certainly do our best to make it up to them!

ANGELA C.
08/2003
5.0
doors
  + -1 more
PRICING MAY BE HIGHER, BUT WELL WORTH IT.
Description of Work: REPLACED OLD WOOD DOOR AND REPLACED ENTIRE FRAME.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$893
    • 1
    • 2(current)

Contact information

PO Box 2534, Anderson, IN 46018

www.surberswindowsandsunrooms.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 1:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Windows,
Doors,
Kitchen and Bath Remodeling,
Sunrooms and Patio Enclosures,
Siding,
Bathtub Restoration,
Window Treatments,
Roofing,
Plumbing,
Glass and Mirrors,
Decks and Porches

FAQ

Surber's, Inc is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 1:00 PM

Surber's, Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Surber's, Inc offers free project estimates.
Yes, Surber's, Inc offers eco-friendly accreditations.
No, Surber's, Inc does not offer a senior discount.
No, Surber's, Inc does not offer emergency services.
Yes, Surber's, Inc offers warranties.
Surber's, Inc offers the following services: Replacement windows, windows, NFRC, EPA, Lead, certification, professional, installers, security, contractor, general contractor, contractors, doors, entry door, entries, transoms, double door, french doors, patio doors, bathroom, ventilation, vinyl windows, tile, flooring, carpet, bathroom remodel, bathroom remodeling, remodeling, update, updating, siding, clapboard, dutch lap, leak, leaking, woodgrain window, insulated, deck, patio, Target, Charter Oak, Joyce, Oasis, BCI, tub liner, shower
kitchen remodel, basement refinishing, outside window repair, household interior door installation

Contact information

PO Box 2534, Anderson, IN 46018

www.surberswindowsandsunrooms.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 1:00 PM