Janco Lock Service Inc

After calling multiple highly rated locksmiths in Indy, and speaking to the manufacturer of the locking system that was stuck in the locked position, I was starting to think that our front door would never open again and I was looking at a big job. I finally called Janco and spoke to Jan about the problem. We had a German locking system on the door that no one else would touch. After doing research on the system for me, she sent our Barry and assured me he was the man for the job. Barry is a bit quirky, but he knows his locks. It took him two trips (although I was only charged for one) and he was able to get our door unlocked for us and save us an expensive door and lock replacement job. Will only use Janco for my door and lock needs in the future!!!

It went very well. She was very efficient, courteous and did a great job. I would recommend to others.

Jan was on time and professional. She rekeyed 4 locks in the home I just bought. Unfortunately, she couldn't rekey the storm door lock. I highly recommend her.

Jan was great. She was quick and professional. I will totally use her for all future needs! Wonderful customer service!

Jan replaced all the exterior locks for our house after our recent move in. She called on her way, was very efficient, and professional. She was very honest and logical about her recommendations and made me feel very comfortable that I had a real professional working on my house. She provided options for me to chose from that were the optimal balance between convenience (e.g. making some locks accessible with one key) and cost.

Jan explained my options and allowed me to choose the services I wanted.

Jan did a great job. She opened a broken lock quickly and efficiently. I was prepared to replace the entire lock, but she was able to repair the lock instead of replacing it. It works fine now.

We interviewed Janco, liked their philosophy and professional manner, and hired them to do any lock work as needed. Several days later, we needed service on new locks for two doors. The next Tuesday, they were on site and completed the removal of old locks and installation of new locks in about 1 hour. No mess, no fuss, just great service. We will use them as our lock needs arise.

Jan did a great job! She answered my call immediately and worked me in the very next day! Very knowledgeable, professional and courteous. Jan did a great job and I would highly recommend her to anyone in need of a lock smith. Couldn't have asked for a quicker response and faster service! Thanks, Jan!

She was great -- very knowledgeable and willing to help me help myself by learning some new things. The work she did on the locks was quick and focused. When she was late, she called to let me know and gave me the option of rescheduling.

very good - quickly taken care of and now it works well

She was pretty good and reasonable. I was pleased with her. She came when I needed her. She came in a short notice and was able to work me in. Compared to other people she was in the ballpark. Quality of work was good and she knew exactly what she was doing. She was very experienced because other people told me that they couldn't do a particular thing and that it had to be a certain lock but she was able to use what she had and put it in there.

Jan kept me informed on how the work was progressing at various time intervals with the worker she assigned to this job. She knew which skilled worker who had worked on this type of door to assign to the job. Parts had to be ordered and she let me know when the job was finally finished over several month period; parts were hard to find, but they found a source and fixed the problem for us.

It was great! It was very good. She knew what she was doing, she did it well, and solved my problem.

I called three companies and she was the most available of each of them. Her expertise and ability to understand out needs stuck out the most. She did a great job!

Jan, was quick and very professional. She really knows what she is doing

He did what he was supposed to do and went out. He stayed about 2 and a half hours. He did fine

It went very well. They were very professional and worked efficiently.

It went very well. Although she was late, she made up for it by giving me a nice discount on the final bill. She was professional and fixed the lock quickly. I would call her again.

Excellent. Very quick and efficient.

Jan was running a few minutes behind and actually texted me that she would be 10 minutes late ahead of time. She arrived exactly when she said she would. She was quick, efficient and friendly. She quickly assessed what needed to be done and was completely finished in about 30 minutes. I would definitely use her services again and would highly recommend if you are looking for a professional, affordable locksmith!

She is fantastic. She doesn’t waste time and knows what she’s doing. She’s friendly and personable. I would recommend her all the time to anyone and everyone.

After emailing Jan, she got back to me right that day. She scheduled to come out the following day to see what we needed. She was prompt and very friendly. She saw what we needed and because one of our cabinets was a very old one, she had to get the parts for it but assured us she would be back the next morning. She and her assistant came out the next morning, refitted both cabinets and were done quickly and were expremely pleaseant to everyone they encountered. Some employees asked what her company name was so they could use her personally as well.

Previous owners did not leave keys, so job was a bit more involved than expected. However Jan was able to accomplish the job without hesistation. Price was reasonable. Would certainly recomend her services and use again if needed.

Jan was excellent, she took time to evaluate each lock with me before beginning, was able to repair one lock easily that I assumed would be replaced. She was honest and upfront with her pricing before arriving, and stayed very close to her quoted price even with several unexpected extra repairs.