Affordable Trees LLC

unknown

unknown

I FOUND THEM IN THE PAPER AND BOUGHT A TREE FROM THEM. THEY CAME ABOUT THREE WEEKS AFTER THE PURCHASE AND PLANTED IT. THEY WERE HELPFUL AND DID A GOOD JOB PLANTING.

They did an absolutely wonderful job. From the sale to installation they were extremely helpful offering great suggestions and advice. Everyone was very professional and I am very happy with the results.

They advised us to contact the utilities to have all underground lines marked and said they would come after that had been done. They came when they said they would and the crew of three wrestled it into the very large hole they had dug, then filled in the hole and mulched the tree. All this was done with a minimum of folderol. They left info on how to care for the tree. Now, less than 2 weeks later, the tree is starting to leaf out. So far all looks good.

It was a dead tree. It was absolutely abysmal. This is one of the worst customer service organizations I've ever dealt with in my entire life. It was so bad that I almost sued them. They didn't know which tree was which.

THEY REPLACED THE TREE WITH 2 SMALLER TREES. I HAD TO KEEP CALLING THEM BECAUSE THEY WERE BUSY. THEY WERE VERY NICE AND HELPFUL. I TOOK PICTURES OF THE TREE AND TOOK THE PICTURES TO THEIR OFFICE. WHEN HE SAW THE TREE, I THINK HE WAS KIND OF DISMAYED. HE SAID THAT THE TREE SHOULD NEVER HAVE BEEN PUT IN. HE DID OWN UP TO THE FACT THAT THE TREE WAS NOT ACCEPTABLE. IN ALL FAIRNESS TO THEM, THEY DID MAKE A GOOD EFFORT TO CORRECT THE PROBLEM.

The shrubs were planted exactly as we asked. It was very dry, and I know the digging was difficult. They did a nice job.

"Call before you dig" marked the wires on the property. Affordable Trees planted the trees, but cut a television cable during installation. Subsequently, we called Affordable Trees to discuss the cut wire and our concern that the trees were not doing well. I spoke with John, who said he was one of the owners. He did not want to look at the trees and refused to honor the one year guarantee. I was told a man named Nick would call about the cut wire. He never did. The trees are dying because they were planted incorrectly. One tree is dropping needles rapidly and has bare branches and the other is starting to do the same. Affordable Trees does not want to honor their own one year guarantee or repair the cable that they cut.

Working with Affordable Trees was a very pleasant experience. The folks in the office who took my order were very pleasant and helpful. The delivery and planting of the white pines took place first and they did a great job and were very good about working with me to place them where I wanted them. We had a slight hitch in the beginning when they first came and found that the utilities had not been marked yet. I didn't realize at the time that I needed to do that because when I have had work done by my landscaper he has always taken care of that and I made the assumption that Affordable would do that also. It was just a communication glitch which was quickly rectified. The river birches were delivered not long after and again they did a wonderful job. I am very, very happy with the results. It has been 6 months and I have not lost one yet! They do guarantee for a year which is reassuring.

Overall, I was not pleased with their service. They were over a week late on their delivery and never bothered to call. They also planted three different river birches than what we picked out and never called to let us know. We called to confront them on this and they said they had a watering problem and that the leaves would pop out in a couple of weeks. Some leaves did ''pop'' but we will wait until the Spring to make a final conclusion, they have a 1 year guarantee. The mulch they placed around the trees was also a little sparse. However, for the price they seem to be hard to beat. I will buy trees from them in the future, but will take pictures of the trees to insure that I get what I wanted.

This company is fabulous. Kathy Allen is the most wonderful landscape architect. They offer so much value for what you get. While we spent a great deal of money, we planted about 50 trees, 100 shrubs, and it was fun. They really enjoy what they do and it shows. We will be using them again for additional landscaping.

Two of the three river birch installed were in poor condition and in severe shock (one may need to be replaced but John Slivka and Cathy Allen checked it out and John thought it would be ''bursting with leaves'' in a few weeks, still looks pretty bad and if it survives will have massive branch die back, the other will do fair with some branch die back and only one is in good condition). I suspect the trees were allowed to dry out before delivery. Two crab apple trees are doing well thankfully. Affordable Trees also installed inkberry hollies in the front and did a poor job lining them up. Cathy Allen is nice enough but so busy that she did not fully supervise the hired help. She said they would be out to fix this but after being promised two times that someone would be out to fix the problem I'm still waiting after 5 weeks. This company may be okay if you can pick your trees out and get them installed before they kill them. Do not have them do any landscaping work.

We purchased 12 trees from Affordable Trees in Sheridan, IN. All the trees were 8' - 20' tall, not tiny trees. They are beautiful. Affordable Trees was very prompt on the install. It was done in 2 phases. However, we had problems with them not mulching around the trees. We've contacted them several times to resolve, but I think our request gets shuffled to the bottom on their list. So, we decided to take care of the mulching ourselves. They came out to replace a plum tree that was installed in a 1/2 alive condition. The new tree is great. Overall, we are very pleased with the products and just disappointed in the follow up.

They overcharged me $100 on one tree. They told me it would be $495 for a Weeping Willow, then they tried to charge me $595 on the invoice. Then they pulled a baby Cherry Tree off the truck, when we ordered and paid for a large one. The Weeping Willow looks dead so we called them to have them come out to replace it, which they haven't done yet. They lied to us on the price and gave us two wrong trees. I wouldn't recommend them to anyone, or use them again!