Affordable Trees LLC

These people to not stand by their work. Did a terrible job and their only response is "you paid the bill, so you must approve the work". No I don't approved the work and want it fixed

Marked the exact location for the tree to be planted with a flag centered between the curb and sidewalk and the tree was planted about 1 foot from the sidewalk. Owner refuses to fix their mistake. Also charged $10 more than quoted. Not a good way to do business.

So in November 2014, I had them install the trees. In the process, they took out my underground sump pump PVC piping with their auger. No big deal. I PAID for them to come out in April and move some of the trees that were causing a hindrance with my sump pump underground drain line. They did do that and I was happy with their job. So happy I referred them to my neighbor. Fast forward to October 1st, 2015. I engaged John S regarding my concern for some of the health of the trees. Instead of replacing them, he chose and wait and see approach and told me that its fall browning and maybe water them or use fertilizer spikes. Then on November 3rd I sent another email within the warranty period highlighting my concern for 3 particular trees that were regressing quickly with photos. Instead of replacing them, he chose again a wait and see approach with strategic defer language (if you read the reviews on here, you can see they do that a lot to so they aren't held accountable) and then said they don't qualify to be replaced and to reference this purdue website for maintenance tips and guidelines. Again, skirting the issue. I then replied and said I've ordered 24 of them and 21 of them are doing fine, so it's not like I've strategically not maintained these few. Hence, if these noted trees maintain their current course of decay, I want to make sure you honor the warranty replacement, as I have notified you before the warranty expiration timeframe of their strained and potential fatal state. Cricket sounds. Never heard back. Fast forward to April of this month. Guess what? Tree is dead as a doornail (big yellow tree now) and the other two are about to join him. I notified them about this and they say "too late", beyond warranty period and your requests back in October and November did not deem worthy of a warranty replacement. What is their qualification for being replaced? What is the point of me paying for a warranty when the service can not be rendered due to their arbitrary decision on what merits a warranty replacement. They made a calculated risk not to act on my request, and it turns out those trees have died. Not only was this poor customer service, but a poor business decision. Avoid this company.

Very good communication on time very professional clean up was awsome I would say the communication was outstanding kept me informed through the whole process. I had called 5 other companies in and around my community none of them even had enough good buisness sense to return a simple phone call or even text. If you are to busy that is fine and I understand but communicate. Affordable tree service was swamped with work but they communicated and worked me into there schedule and I thank Danny Sizemore and his crew for doing a great job and keeping me informed. To all the other TREE SERVICES in my Area it's not all about the money sometimes you should step back and think about how you communicate with potential customers. A ++ to Affordable tree service they have not forgot about how to gain friends in the community. To all the other tree services I called good luck in the future you are going to need it if you don't step back and take a hard look at your communication skills companies like Reliable will take all your business. Again, thanks Affordable great job

WARNING: WE RECOMMEND YOU DO NOT USE THIS PROVIDER! THEY HAVE NOT COMMUNICATED OR OPERATED WITH INTEGRITY. Although the ordering process was quick and easy, Affordable Trees missed their delivery commitment dates on three occasions. Had we known this in advance, we would have selected another provider. We later found out that the company did not carry many of its trees in stock and had minimal influence over its suppliers in Michigan. When the tree finally arrived (nearly one month late), Affordable Trees delivered it to us without inspecting it. As a result, we received a diseased tree contaminated with spider mites. Their staff also did not comply with their own planting guidance. Within 48 hours of the tree being planted, we became concerned and contacted John at Affordable Trees. He told us not to worry and that we should give the tree extra water (beyond what his staff had previously advised). When the tree continued to struggle, we contact John several more times. Each time, he declined to inspect his staff's work or the health of our tree. Given the lack of assistance and cooperation from Affordable Trees, we had to contact other Angie's List tree care companies for assistance. Each company confirmed that Affordable Trees sold us a defective tree and that they did not plant it appropriately. Given the recurring problems with Affordable Trees, we eventually submitted a replacement claim (as allowed under their one year warranty program). Although Affordable Trees acknowledged several of its mistakes, the company refused to treat or replace our tree. They wouldn't even stop by and look at our tree. Ultimately, we knew we were in trouble once the owner (John) refused to return our calls. Given that this company sold us a defective tree and didn't stand behind its warranty program, we are very disappointed and would encourage potential customers to hire a different provider.

After exchanging emails with John in late February, we agreed on price and trees to be installed. John said that the trees could be planted in late March or early April. There then followed a period of and quot;radio silenceand quot;, with John not returning email inquiries. I finally called and we spoke live. He confirmed the trees had arrived and would be planted within the next two weeks. That time came and passed and we were not contacted. I finally threatened to cancel the order and write a poor review on Angie's list. That's when things really turned around. John appologized for the lack of responsiveness and said the quality of the trees were really nice and he would plant them immediately. We agreed for him to plant the trees on June 10. John and his helper were punctual, knowledgeable, and professional. My wife and I really like the quality and types of trees he planted. Overall, we're glad we decided to use Affordable Trees. We just wish he would have been more responsive after the initial communications.

It was just fine. I called them and they immediately came out. He's just very polite, helpful, and really nice guy.

A very positive experience. John knows his trees and his business!! Removal of old tree and installation of the new one was on time, fast , and efficient. The 4 man crew led by Johnnie (John's son) was professional, courteous, and careful. We would not hesitate to recommend or use Affordable Trees again.

This company does not use acceptable industry standards, as published by the USDA, for the planting of trees. The method Affordable uses causes a much higher likelihood of the tree dying. When they planted the 3 trees I ordered, the crew dug a hole for each tree, plopped the trees in the hole refilled with soil, and then mulched. They didn’t remove the tightly wound string, the burlap, and the wire cage. Of course, the reason this wasn’t done is so that labor costs can be reduced. I had to pay another party to fix their mistakes. Affordable offers a 1 year guarantee of the trees. This really doesn’t add value as most trees will live at least a year. However, their planting method will cause the tree roots to not expand into the soil and the tree roots will just wrap around the tree base. Also, their method does not remove the excess top soil caused by machine digging go the trees which results in the tree being planted too deep. This negative outcome may take several years to occur and by then the guarantee is expired.

Went well. Trees guaranteed for 1 year. Owner was responsive to our calls regarding delivery date.

They had a really good web-site and they were having a special on the trees. They were a nice group of guys. They did have some trouble with equipment. But they did the job and stayed until finished and it looks very nice. We are pleased and the finished product looks really good.

We've wanted a good shade tree in our front yard for a while now and the one maple we have only grows up not out, after 5 years. I contacted Affordable trees via email and asked questions regarding what kind of tree we should get for what we wanted and they were very helpful in helping us select an October Glory Maple. I told them I wanted the biggest they had. They informed me that they would deliver the 3rd week of October. Yesterday three men showed up with our tree and we couldn't be happier. They were very professional and knowledgeable. They installed our tree right where we wanted it, making sure it was straight and then topping it with mulch. Not only is this tree bigger than our tree now, but it is much fuller too. We were very happy with Affordable trees and I would definitely use them again if I ever decide to install more trees in our yard.

Did most contact over internet and phone, never met them/John/work crew or viewed trees before they were planted. They delivered what was asked for/promised and then some. Followed placement instructions perfectly, removed old stumps, cleaned up was terrific. They offered best price for 7 foot trees, work completed within a 7- 14 days from start to finish.

We picked out 2 pines and they brought 3 when they came. We told them that we only wanted the 2 we ordered. They then planted 1 of the ones we ordered, and the 3rd pine that we didn't order. By the time we tried to resolve the issues they said that they wouldn't be able to get the tree out of the ground at that time and they didn't have the other trees. I felt like they were trying to trap us into buying all 3 trees. We purchased 6 trees total and are very disappointed by their service. They had a great price, but we didn't get what we were buying. I guess they don't guarantee that you will get what you choose. They had some really nice trees for you to choose from, but then they deliver whatever tree they determine.

The arborvitaes were planted in last fall like in last November. They were going to charge me to come out and list the trees. I didn’t agree to pay them to come out and list the trees. So, we sent approximately 10 digital pictures of arborvitaes and they didn’t think that they were that big. They were brown in color and whenever arborvitaes are brown they never grow back. The lady who works for Affordable Trees said that they weren’t dead. Then she finally sent somebody else with no charge which was a big deal for them. The guy who came out to have a look at the trees said that I could wait for another year and see. So, I said that I am not happy. I was happy with whatever I paid them, but I didn’t want to buy anything more from them. In other words, I would be stuck with buying some more items which wouldn’t be of any use to me. I would say that you get what you pay for. I felt that they should have offered a credit as well. She also told me that last year was not good for arborvitaes and then later she denied by saying that she never said something like that. I told them during my first call that I fertilized them, but they said that I am not supposed to fertilize them. Later on, she said that I am supposed to fertilize them. They seemed to find some fault in everything that I said. They said the same thing when I watered the trees and said that I watered them too much. I knew when I first made the phone call that I am never going to come out with anything. I was not at all happy with them. I would prefer a company which would give us a guarantee or a warranty for their service and products. They were going to charge me 50 $ to come out and look at the trees. I told them that I wouldn’t pay them anything else. It took them 6 more weeks to come out and look at the trees. The lady whom I spoke was pleasant and not nasty.

Excellent experience. John came out and made suggestions when I showed him the areas where we needed to have trees planted or replaced. After doing some research, we decided to go with his suggestions, and the work was scheduled about 10 days later. The crew was very efficient, the trees and bushes are in great shape, and I am pleased with the work. I really liked that John understood that I like to do some of my own gardening and didn't try to sell me on items I did not want.

We met with their landscape designer multiple times without charge; she really got a sense of our style and that we wanted a different/non-traditional landscape design for our mid-century-modern home. She really worked with use and was very patient in answering our many question. John worked with us on the price which was about 40% less than the other quotes we got. We thought it would take several days to complete but they got it done in one day; the landscape designer was there the entire day working with the crew -- she was very knowledgeable. They honor their one-year warranty on plants -- about 5 trees and 25 plants and flowers did not make it through the winter -- they came back this spring and replaced everything that did not make it. Very professional and appreciated them updating us on when the replacements would arrive.

We had no problems with them. All the trees are still living after about a year and a half. We would use them again.

They had the best price. They were very friendly in dealing with them on the phone. There were trees that had been removed already from the same area, when they came out they seemed to be confused as to where the trees should go. There should have been no room for confusion because there were holes where the other trees had been removed. They also didn't water the trees when they put them in. I called to ask why they didn't do that I was told because there wasn't a hose out there available. If they would have told me I needed the hose there, I would have had it there and I would have been happier.

The sales person was un-knowledgeable about his own products and did not provide references as asked for.

It has been a unsatisfying experience. First, when they installed the trees in March, they did so on a wet day so they created ruts in my yard. When I called them, they indicated that they would take care of it including rolling the yard. Later, they showed up and threw grass seed and straw down, not taking care of the ruts. Never rolling the yard. Then after calling them, they basically said that they never committed to rolling the yard. The weed fabric barrier was placed over the sprinklers in the beds. When called, we were told that it was our fault because we never mentioned we had sprinklers in the beds, which is odd, as they removed all the old mulch prior to installing the weed barrier making the sprinkler heads obvious to everyone. The edging was superficial and not to our satisfaction. After several frustrating calls, they finally said they would take care of it; however, we ended up hiring another firm to come and fix it. To top it all off, the trees have a one year guarantee. One of the trees has died and a second is not doing so well. Went on their website and reported the tree as dying and we needed a replacement. They had asked for photos so we sent them. After several weeks of no response, I sent another message, however, no response whatsoever. Lesson here, do not be lured by the price, beware of this company.

One of the staff members helped us choose a tree based on our needs and budget. She was very knowledgeable about which trees would be right for the amount of sun, growth rate and coverage we wanted. She gave tips on proper care after planting. The tree was delivered about 3 weeks later (during busy spring planting) and the two men planting the tree did a professional job. I had placed a stake in the yard where I wanted the tree planted and after planting they mulched and watered the tree. The tree was planted 5 months ago and is thriving.

No issues, did what they said, met their deadlines, nice healthy tree. Price included warranty, mulch and installation.

First: Called 811 to have underground utilities marked (Note - it is wise to do this before any landscaping; you can call back and have it transferred to the contracter after you choose one). Have seen their ads in Indy Star; gave them a call for quote. Went out to Sheridan, IN location to look at the trees. Talked to Denny Schuch. He took us around to look at what was available. Went back home, and we were concerned about how close we could plant next to the underground line. Called Denny; he came out and staked the locations for the trees. Gave them 1/2 of total for downpayment; bal. on completion. Trees were planted the next week and look great (still do as of today). However; we did have a problem noted after installation. When they were planting the trees, they drove their Bobcat on our asphalt driveway (which we had just had sealcoated a month before). The Bobcat must have had a hydraulic fluid leak; and we were left with stains on our drive. Also had some scratches in drive from the trailer that they were putting the extra dirt on. Called Affordable Trees and they sent a crew out to try to remove stains without much success. They then sent out a "professional" powerwasher company that didn't do much better. I used some straight Simple Green cleaner; brushed it in with a stiff brush, and powerwashed with hot water. It didn't remove the stains, but at least it did get the oil off and keep it from soaking in more to the drive. I called Affordable Trees and spoke with their Operations Manager (Isaiah Jones), who went out of his way to help in getting this problem solved. They ended up agreeing to have our driveway resealed at their expense, and that has been done. It was nice to work with a company that errored (which does happen) and have them face up to it and correct it.

I called Affordable Trees and spoke with a very polite Sales Rep. She was very educated and helped point me in the direction of tree variety. Overall they were very prompt and professional. The order was placed in a very quick manner and I did it all from my chair in my living room. They were out within 1 week. All I had to do was call "You Dig" and get my utility lines marked and stake where I want the trees to go. I actually didn't even need to be home when they came to my house. I got home after work and it looked beautiful. They placed them perfect and even mulched around them. They gave me a follow-up call and were very nice as well. The service was excellent. And the prices, oh my, unbeatable.