Assured Air Ltd

Ted came out promptly after receiving an e-mail from us inquiring about Space-Pak. We walked through the house and spent a couple hours going over the cooling requirements and some of the concerns we had about undertaking this major step. A few days later we had our estimate and were able to compare with competitors bids, and shortly thereafter, elected to sign the contract with Assured AIr. Within a week we were put on the schedule and everything started right on time. I don't recall exactly how many days Assured's crew was at the house, maybe 3 in total, but certainly well within the parameters/scope of the entire project. The job was completed very professionally, the crew was courteous and a delight to work with, and I would certainly recommend them to anyone contemplating A/C in an older home, like ours, where there isn't conventional forced air ductwork.

Their quality, responsive, punctuality and professionalism was excellent. I would absolutely use their services again in the future.

Their quality, responsive, punctuality and professionalism was excellent. I would absolutely use their services again in the future.

One of the things I notice about the work that Assured does, is how neat they are. Wires are tucked away, duct work fits, no loose ends. They clean up after themselves and leave no mess.

We would like to share our experience with Assured, including employees/owner Ted and Rich. The job took a month, and during that time, we encountered minor issues with the company. It was not until after the job was completed, when the problems began. During the install, although we were not living at the home, we hired Assured because of the extensive knowledge and reputation. We trusted them to complete the job 100% without the owners of the home breathing down their neck. We were wrong. Overall, they had a very big job and did a good job on 70% of the work, however the problems we have encountered since the install are as follows: Upon completion of job, we found human feces in our 3rd floor tub, and two toilets. The home had no plumbing, which the contractor was aware of. I understand the emergency…. but they did not clean up after themselves. About a week before completion, we were told our service panel was not adequate, and therefore they could not finish the job until the service panel was updated. This information SHOULD have been told to us prior to the job starting. It cost us an additional $2000.00 to update our service panel.The system was never balanced, so some areas of our home get more heat/air than others. It is very inconsistent temperatures throughout the home.The variable speed on the furnace was never set, so our first winter in the home, our 1st floor got to 2 degrees, causing plumbing pipes to burst. When we called Assured, we were charged a service visit and were told we probably messed it up ourselves.Upon our first summer in the home, we found out there was never any freon put into the air-conditioners. We were, again, charged for a service call, and told they DID put freon before and it must have leaked out.Some ductwork is not sealed properly.Assured cut holes in walls/ceilings but never ran ductwork. (3rd floor and 1st floor bathroom)Our 3rd floor does not get below 80 degrees in the summer. We have had to install window air conditioners.Furnace on 3rd floor was installed facing the ducts, which now provides limited access for repairs and IMPOSSIBLE to repair/replace the heat exchanger if it breaks.PVC exhaust is leaking on our basement floor. We have since, had various HVAC companies our to our home, who have stated the unit is undersized for the home. They have also informed us of many of the problems I have listed above. The contractors have informed us that the job was completed with mediocre results. One particular knowledgeable, contractor (Home Comfort Systems) has since bid us an additional $3000.00 job to fix Assured’s system and retrofit it to zone off the 2nd/3rd floor. He was genuinely concerned about the quality of work that was done here and wanted to help us rectify the extensive problems. We are possibly looking into legal action against Assured because we paid them over $18,000.00 in full, and the work is simply not up to par. Assured is aware of some of these problems, and they informed me during our last paid service call, that they would no longer come to our home and fix anything else. We hope this review has given you insight into the morality and work ethic of Assured. I am sure they are a good company given small jobs, however, if they could not complete the job with 100% efficiency, they should not have taken this project on. We are very unhappy, each winter and summer when the problems of Assured resurface day after day. Good luck if you hire them. Make sure you keep a good eye on what they are doing.

Frank and Carlos were very professional. They knew exactly what they were doing. Each day they left my home clean and tidy. They did an excellent job, patching the few dent they made in my ceilings. If I had todo it over again, I would have them install this system in my home 10 years earlier.

The workers were very professional and cleaned up each day before they left. The supervisor kept me up to date on their progress, as I was at work during the installation. They went over the placement of the air vents on the first day of the project. After the project was complete, they demonstrated the use of the system and important maintenance. I have used the AC frequently this season and it works perfectly. The boiler destruction was an all day project. Again, they cleaned up sufficiently after they were done. Ted, the owner, was very patient with me in answering all my questions about the best system for my home.

The experience was great. They were professional, quick and the price was right.

INSTALL: Knowing that the installation of a SpacePak system is a specialized process (# of outlets, length of runs, etc.), we contacted SpacePak directly to ask for trusted installers. That's how we found Assured Air. Al came to our house in February to look at our job and prepare a quote for us. He was professional, very thorough and collected all of the necessary room-by-room data to properly calculate the system size that we needed. They turned the quote around relatively quickly, even providing us with the manual J calc output. Their bid was in the middle of the group that we had collected, with the highest bid being 50% more. We selected Assured Air based on a combination of: positive ratings on Angie's List, positive feedback from the regional SpacePak rep, competitive pricing, Assured Air's knowledge of the product and our comfort with Al. Installation was scheduled shortly after our accepting their proposal. Frank and Carl did the installation and they were very professional. We have two young daughters and Frank and Carl did their best to work around nap schedules, etc. The installation took a little over a week - and went according to their initial plan for the most part. There were a couple of changes that were necessary due to house-specific structure issues that couldn't have been known until installation started. Install was actually a very clean process compared to what we were prepared for. They reinstalled a couple of small areas of drywall that were removed for access, and rough patched the small pilot holes they needed to drill in the plaster ceilings. Great installation job. STARTUP: Frank came back late May / early June to start and charge the system. He had to make a couple of trips since the weather wasn't cooperating and wasn't quite warm enough to properly check the charge. Apparently the anti-frost switch in the air handler kept activating during the initial charging due to the cooler temps outside (~60-65F), shutting down the condenser due to a lack of load in the house (<75F). Frank was finally able to get the system charged and set the initial balancing of the system (placement of various orifices at the beginning of the supply tubing to equalize the airflow throughout the three floors of living area). The following couple of weeks were very hot so we were able to get a good read of which rooms were too cool and which needed additional cooling. Assured Air provides one free balancing after their initial balancing. Al came back to do the subsequent balancing the second week of July, using temperature data for each of the rooms that we supplied. He also checked the charge and filter. It feels like we are just about there with possibly one room that continues to be a little warm. The weather has been cooler since the rebalancing, so we'll post an update here once we warm up again! Overall: very pleased at this point with the service, product and personnel...recommended.

In the end, I was on a tight budget, so I had another contractor bid the job. I offered Ted the job for $1000 over the competitor's bid because he had been so helpful from the very beginning, but Ted couldn't match. I have no complaints about Ted, his products, or his service, but tight budget forced me to go with the other contractor.

They were quick, neat, and professional. I would recommend them to anyone. Although this type of system is a bit expensive for the size of our house, I expect that it will eventually pay for itself in energy efficiency. Plus, no more moving window units around!

Assured went out of their way to make sure we got a good furance at a good price. They were very professional when providing us with our options of the different efficiencies 80, 90 or 95 etc. They also got the old furnance up and running while they ordered and installed the new furnance. The first contractor we contacted didn't try to get our furnace working while we were choosing the new furnace. Assured beat them in price and service. I would recommend them to anyone needing a furnance.

Came home from a doctors appointment only to find that there was something wrong with the furnace. It was an extremely cold day---we had no heat and a terrible smell coming from the furnace. Called Assured Air and they had a service technician out in less than thirty minutes. Within an hour our furnace was up and running. We were more than pleased with the quick, efficient professional service we received. Extremely satisfied and will continue to use them for any future problems and would reccomend this company to anyone with a heating/air conditioning problem.

The experience was great. The owner of the company assessed what we needed, and made some suggestions and pointed out that our humidifier was installed incorrectly. The work started the very next day. They were very professional, neat and punctual. Great suggestions were made, and it was obvious that they were very experienced bout the HVAC industry.

I ended up having someone else come and look at it, and all I needed was freon. Assured Air had told me that a relay switch was broken and there were some other broken parts in the unit. I confronted the owner of Assured Air and he said that there must have been some sort of miscommunication--that the tech had thought I wanted a more efficient unit. There was no miscommunication. I feel really bad that this happened, as I had used this company for about 15 years and now they seemed to want to take advantage of me.

Initially, we were only going to replace the cooling part of the system. Once we worked through the thought of replacing the furnace (almost 20 years in service) then adding a couple hundred $s for the larger air cleaner and humidifier was an after thought. The variable speed blower and 2 stage heat exchanger was determined as a bigger bang on the "comfort" since the furnace is located off from a central location. Assured Air was the third contractor we interviewed out of the five. Three out of the five didn t want the job from the high pricing submitted and one didn t submit at all but shot us a number. Assured Air provided us with a menu of written options in a very compelling way of "Good, Better and Best" scenarios that were actually "Good and Better" between Lennox and American Std. We interviewed 5 contractors on July 1st and 2nd and awarded the project to Assured Air late on the 2nd and they started at 830am the next day and were done before 6pm.

My experience was excellent. It was a very professional bid. The form they used to compare the quality and price of units was so helpful. They were on time and worked so hard. They ran into a difficulty, a blockage in our chimney, and the lead craftsmen spent an hour and a half trying to get through to our furnace and he didn't have to do it. They did their best to try and save us from having to purchase a hot water heater. They went above and beyond the call of duty. They were helpful in helping us in getting energy and air credit.

Rich was on time. He was very polite and professional. I am very satisfied with the work! Great service at reasonable prices. Service techs full name was Richard Welch.

Very professional, both times. Prompt, neat and reasonable priced. Would refer company to family or friends for heating and air. Great job!

The came out promptly to estimate the job, and did a fine job designing and installing the new ductwork. They had to come back a few months later, when the rehab was nearly finished, to install the floor and ceiling register covers. However, they refused to actually install them, but just dropped them off. I had to have someone else install them.

Ted DeCarlo, owner came out promptly to give me a quote & explained my options in detail and why my old system was a misfit for the application. I scheduled the work after comparison shopping. The workers were prompt the first day & courteous. Unfortunately, one stepped through my ceiling when in the attic. There was no plywood covering the area between the support beams. They did offer to fix the ceiling & I let them. Unfortunately the job is not perfect and a crack is still noticeable. Rich, the manager has advised me that per their contract: ''This estimate does not include patching or repairs to walls, ceilings, floors, etc...'' I understand if this referred to new vents. But they actually stepped through my ceiling. Their stance is that it was an accident, but I would expect professionals to avoid this type of accident. Except for this issue the work seems to be ok. The furnace is noisy and the air conditioner can't be fully tested until the springtime.

Pretty good. I felt there may have been some communication glitches between myself and Mr. DeCarlo, that impacted the crew doing the work. Like how to enter the house, also, the humidifier requires a drain and that is a problem currently, in my basement. I didn't know that was a requirement, and the crew was instructed to drain the system into the floor drain, which doesn't work. So, now I have to hire a plumber to fix the drain.

We called on a Monday morning, and Al arrived promptly at 2:30 that afternoon. He showed me what was wrong, made a few quick adjustments and replaced a blown part, and the job was done in less than half an hour. A very nice guy, too! We'll have them come back to clean the ducts and give us a quote on a new furnace system.

I especially appreciated that no payment was required until the equipment was delivered. The owner of the business came to our house for the quote. He was on time and very polite & pleasant to work with. He provided us with 3 different quotes depending on the cost and type of equipment. The quotes were broken down very well and we found them very understandable.

THE WORKERS CAME ON TIME AND DID THEIR WORK ON HALLOWEEN DAY. THE WERE PROFESSIONAL AND COURTEOUS AND CLEAN. I'M VERY HAPPY WITH THE NEW FURNACE INSTALLATION.