Assured Air Ltd

We have used Assured Air for all of our HVAC needs for more than 16 years. The company, their products, and their team, are all the best in the industry, their knowledge, craftsmanship, and experience unrivaled. Assured excels in communication, timeliness, and efficiency, and they stand by their work. We have referred many neighbors, friends, and family to them through the years, and every referral echoes these sentiments. Whether installing a whole house system, retrofitting existing property, or servicing, cleaning, and maintaining, Assured will cover all of your HVAC needs. Strongly recommend... A+++++

The Team at Assured Air has provided great service for us for about 20 years including two new installs (different houses) and providing custom ductwork at yet another house. Our lastest experience was also excellent - thanks Ted, Rick, Matt and the rest of the team that worked on this installation!

The installation in 2014 was fine - at the time. Within the 6 year warranty, the pressure tank on the heater failed and began to leak all over the floor. As I researched, I discovered that the install of the pressure tank was done incorrectly (on its side instead of vertical) and likely caused the failure. When I called Assured, they had a guy come out who looked at it and said they don't install pressure tanks and it must have been on my old water heater. (As an aside, I understand that these tanks are highly recommended to avoid backflow into the intake line and also required by many village codes). Even if it may have been the case that they didn't put the original in, they did reinstall it (could see where the fresh welding was on the heater last time) incorrectly on to my new heater. I was frustrated that they didn't take the time to install that correctly and asked that they fix their faulty install - I even offered to pay for the new pressure tank. The employee got the supervisor got on the phone with me and he argued that it wasn't their issue. He said they'd take care of it and "don't ever f---king call them again". Then employee got back on the phone with the supervisor who then, instead, told him just to leave my house. Totally unprofessional.

They ordered the necessary part for the hot water tank and performed the work as required at a reasonable price. We have a complicated 5 zone system in our house for radiant heat and didn't know why some areas were not getting the hot water supply. Its a good thing that Rick knew what he was doing because I had a couple other companies evaluate the problem that didn't properly address the issue. Very reasonable rates too. I saved $200 from what I was quoted by competitors like Freedom Heating. Assured Air has earned my long term business for HVAC.

Assured replaced an A/C compressor under warranty. They came out right away and quickly determined the issue. There was a delay in the repair as the manufacturer was slow to get the compressor sent out. Ted followed up with the manufacturer several times and showed great tenacity in getting the issue resolved. Once he got the compressor, his tech, Rich, was out the next morning and completed the install. Ted & his team demonstrate a "customer first" attitude and I will turn to Assured Air for all my HVAC needs.

These guys are terrific! Of course my air conditioning goes out on the hottest day of the year, and these guys came over the next morning to fix the problem & get our system up & running! Thank you so much, we had a house full of guests that weekend and you impressed us all!

Thoroughly discussed various options Very knowledgeable

Very prompt and professional service from a knowledgeable and courteous technician. We have had work done by them before and have always been satisfied. Very reputable, have recommended them to friends and family. Everyone has always been extremely satisfied. Our air conditioner was back up and running in no time. Very reasonable repair cost.

Initial activity was a furnace and air conditioning service & check in April. At the time everything was checked and determined to be ok. By November, we noticed leakage from a condensation line and had a f/u appt. scheduled for the 17th. During that visit, the tech said that there was a copper piece in the condensate tubing and that was causing a blockage leading to the leak. He blew the piece and subsequent build-up out and told my husband and I all about how he doesn't understand how a piece like that can be left in there, he thinks it was left over from the install and no one at his company would do such a thing. To which I informed him, that they'd been out early that year to check to service it, and he didn't know how it was missed. He told me I owed the $80 service fee, which surprised me given our conversation about how the problem should have been recognized. Since it was the weekend, I went ahead a paid, but left a message for the company to give me a call back about the issue. And thus began the issue that really frustrated me, which was the complete lack of response. I called multiple times for weeks to speak with someone about the issues and was told someone would call me back. Mind you, I had health issues all through December which made it difficult to talk, and I told one gentleman this during a call in December and still, no one had the courtesy to give me a call back. In January, I was told the owner would be in that afternoon and would give me a callback. Nothing. Cue today, and I'm livid because we're going on 3 months and I don't have a final response regarding this issue. So I call, share my frustration, and am transferred to Brandon, who's the supervisor. We started on poor terms, when he interrupted me while I was describing my situation to inform me that a service check doesn't mean things can't change in a few months. Understood. That's not my issue. The issue is there was copper found in the line and that doesn't just appear out of thin air. His response is that the technicians aren't robots and there's no way they can see through white tubing. I inform him that my tube is clear and he informs me that there's no way to refund the service charge and it shouldn't matter because if they had found the issue during the April appointment then I would have had an extra charge to cover it. At that point, I informed him that I was done with this company. But really: would the cost for him to blow air through the tubing to dislodge the copper have equaled $80? This feels unlikely. And after months of back and forth, it's beyond disappointing to have that response.

They arrived early and did the job without any problems. So far, the AC is still working 3 mo later. I hope it keeps working!

Quickly and cleanly without any problems.

It turned out perfectly. Two people came out, they're very punctual , the work was great and the actual furnace works fine.

“It’s nice to know you’re not crazy!” That’s what the chief troubleshooter from Assured Air told me on September 22, 2016 after he diagnosed the faulty thermal expansion valve in the evaporator/air handler of my “new” SpacePak air conditioning system. It was a good joke…my kind of joke, he’s a nice guy, and he’s right. It Is nice to know that you’re not crazy. On the other hand, that AC system was installed on June 12, 2015—not so new! That’s no joke! It took Assured Air two full summers of my being a questioning, complaining, “crazy” customer for them to properly diagnose and fix my system. And it was finally fixed by a simple part replacement! Two summers of my new $16,000 system cooling the second floor about as well as the two old 8,000BTU we previously used up there (about $800 worth) (The tech said the system was putting out about 1/3 of what it should). Two summers of being told that an attic fan “had been Suggested” and now was clearly necessary to help with the hot attic (Buy More Stuff!). Two summers of being told that I needed better curtains to keep the sun out. Two summers of my asserting that the system should work correctly first and then we can worry about details. But most importantly, and weirdly, two summers of telling me that the system was actually operating properly when it clearly wasn’t. SpacePak national technical support said that with those symptoms it wasn’t working correctly. Anyone that I checked with that knew about AC systems including a paid 3rd party troubleshooter wrinkled their eyebrows when I related Assured Air’s claim. The technical problem was that the Anti-Frost Switch in the evaporator (inside the house) was shutting down the compressor unit (outside the house) every 10-15 minutes (and triggering a clear warning light) while continuously running the evaporator fan inside--even though the thermostat temperature was never reached and the coldest air coming out of a vent was 60F degrees-sometimes warmer. This means that, for some reason, something was freezing inside the evaporator and shutting down the system before it could really get cooling the house. Assured Air had workmen look at the system, including replacing the Anti-Frost warning switch, before they gave up. After that, in numerous phone calls, Ted (the owner) told me that the warning light was normal and instead chose to focus on subsidiary issues like attic fans and curtains. It did this for two summers. The 3rd party troubleshooter suggested that I ask Assured one more time to look at the system after he heard an odd noise in the condenser outside. When they came out and focused on that part of the system it lead to discovery of the bad thermal expansion valve. which made the system work properly…finally! And now that it’s fixed, it never cycles except on the thermostat and it puts out 45F degree air. I ran it when it was 68F degrees outside and it never froze. Since that repair happened in the fall, I haven’t had a chance to test it fully on a hot day but it’s finally looking hopeful. I chose Assured Air because Ted gave a good sales pitch and because they came in with the lowest price out of four bids. The installation went very smoothly and the crew finished a day earlier than they quoted. The installation crew were unfailingly courteous and very clean. I had cleaning to do after they left but no more than normal house cleaning. These are surely not the animals described in another review. I’m not sure why Ted dug his heels in, ignored the warning lights, and reverted to armchair quarterbacking rather than actively pursuing the cause of my system’s…His system’s…problem but he did. This is puzzling as he and his company seem to get mostly good reviews—Not from me though. Watch out!

They arrived on time and did a good job. I was happy with the unit and their work.

Richard and his assistant showed up on time and worked all day until the installation was completed. They were very careful to cover my floors and clean up as they left. They did a great job on the install. Additionally, the house has never been cooler as the new system is working great. The also provided all of the paperwork for my rebates from NICOR and COMED. All I had to do was sign and add my account numbers.

No, question that everything is now clean and much more efficient.

BEWARE! This is a case of fraud. I had to pay $75 diagnosis fee to another provider that determined the A/C fan motor was running in reverse. The wires were mixed by the prior technician (Rich) at Assured Air that I called initially to give me a quote to upgrade HVAC units. He took the unit apart to get information the unit size. This was also fraud. There is no way for him to know the unit size by the compressor. However, even if he did not sell me the unit, he knew that if he crossed the wires, I would call him for service. After I complained initially to Angie?s List, Rich did not think I would leave a negative remark since he said he fixed the issue of the noise that resulted when the wires were left loose after putting back the unit that he took apart, then lied he never took the unit apart. I had to complain to Angie?s List and the owner of Assured Air; there is no other means of contacting the owner without Angie?s List because they only use an answering service. Rich contacted me to let me know that I left a negative remark. Now I have evidence of the trail of damages Rich and his company left behind. I am responding to the Provider's Response dated Jun 11, 2015: Bottom line, your company cost me $75 for a free estimate I requested. By the time I came outside to meet with Rich, he already had the unit apart, without my permission. I am shocked at the responses. The story they tell is NOT quite how it happened. They think women are stupid? An apology and termination of employment would have been a better response. I told Rich that I would not have suggested a 22 year old unit be touched. After speaking with many other companies in the industry and receiving many estimates, not one ever touched that unit to provide an estimate. They all had the same size documented on the estimate. The manufacturer totally disagrees with this company, they were surprised the unit was handled in the first place. Just a warning to the public: buyer beware. Thank goodness for Angie's List. I am happy to inform the members of my personal experience for others to make an informed decision in the consumers best interest. I wish I only had this information prior to my contact with them.

It went fine. They just do a good job. We've used them for years, they're reliable.

Was working with 2 other companies. Air assure came in lower and was able to do the work right away. About a month ago there was a minor part that needed to be replaced with the unit. It was no hassle and no charge when they fixed it right away.

A bit pricey but they came out and performed all work as requested. It does not seem like the generated a lot of dust/build up but that may not be their fault.

Ted was the customer service rep that I dealt with at Assured Air. He always got right back to me with any questions that I had and was very polite and professional. With his help I was able to choose the right furnace for my house. The installers, Frank and Al, showed up about ten minutes prior to the scheduled time which was ten am. They were both very nice, professional and knowledgeable. They took out the old furnace completely and hauled it away. They installed the new furnace, ran new PVC pipes to the outside of my house, one for venting, and the other for fresh air to be drawn into the furnace. The drilling of the new holes through my brick basement walls, the wooden supports and concrete facing is what took the longest, but they still finished in one day, at about four pm. They installed the whole house humidifier and ran a water line to it to ensure its proper function. They also ran a new drain line from the humidifier to my basement's floor drain and made sure it was properly set up and secure. After installing the new thermostat and making sure everything was running and operating correctly, they took the time explain everything to me. Frank took me step by step over everything that they did. He showed me the new electrical work that they put in. He went over the humidifier, the controls for it and how to use it, the winter summer damper, how it works and its purposes, how to change the water pad, and if need be, how to turn off the water that goes to the humidifier. Frank then made sure I knew what size filter I need for the furnace and what size pad I needed for the humidifier and how to properly change each one. Frank then walked my wife and I through all the different features of the thermostat and how to use each one. After answering any and all questions that my wife and I had, they cleaned up everything and took their leave. I was very excited to get my new furnace, and after they had finished, I was even more excited and happy. I don't think I could have made a better choice in choosing a new furnace, and especially the company to install it. I am thoroughly satisfied!

They came out to do the air duct cleaning, but it seemed like their machine was not strong enough. We watched, as no dust whatsoever was being pulled out, and the bag was not filling. We asked them to stop because it was not working. They were very nice and understanding, it just did not work out.

They do high velocity central air systems. They were very professional and very straightforward. They are one of the few companies it seems in the area that specialize in high velocity systems. We hope to use them once we can afford it.

Awesome company!! Highly recommend them. I also purchased big deal to clean A/C unit. The overall job was done quickly and to my expectations!! Thank you Pete

Awesome Experience! They were prompt professional, knowledgeable and friendly. I was very wary of being rated up for extras since that has happened to me in the past from other installers, but there was absolutely no extra charges. The new unit looks great and our testing proved that the unit ran cold. Can't wait for a steamy day to really try it out. Ted was great from our first contact, keeping me informed with phone calls and emails before the install. I would highly recommend this company.