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Comfort Masters Service Experts

4.4(
176
)

Heating and Air Conditioning, Air Duct Cleaning, Water Heaters,

... +1 more

About us

Comfort Masters Service Experts Heating & Air Conditioning is proud to have been serving the Wheeling community for over 45 years. Our NATE-certified technicians are skilled and qualified to repair, service, and install all the major brands of furnaces, air conditioners, and indoor air quality equipment. We are here for you 24/7/365 so if you need your seasonal AC tune-up or your furnace decides to quite in the middle of winter, we are just a call away. Call 847-250-6729 to schedule your annual HVAC tune-up or request an indoor air quality analysis. We can't wait to hear from you!

Business highlights

55 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial air conditioning, indoor air quality, duct cleaning, heating, attic insulation, green solutions & HVAC installation.

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.4176 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
11%
3
6%
2
5%
1
9%
Rating CategoryRating out of 5
quality
4.5
value
4.2
professionalism
4.5
responsiveness
4.6
punctuality
4.6
Write a review
Showing 101-176 of 176 reviews
ANTONE A.
05/2004
5.0
heating & air conditioning/hvac
  + -1 more
EFFICIENT, GOOD CLEAN UP, GAVE ME CONFIDENCE IN HIS ABILITY, AND HAD A GREAT PRICE.
Description of Work: FURNACE CLEANING.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
JOHN M.
04/2004
5.0
heating & air conditioning/hvac
  + -1 more
I APPRECIATED WHAT HE DID TO SAVE ME MONEY. RATHER THAN REPLACING ANOTHER PART, HE CLEANED IT OUT INSTEAD.
Description of Work: THE PILOT LIGHT KEPT GOING OUT ON THE FURNACE. THEY INSTALLED A NEW PILOT COUPLER.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DIANE M.
03/2004
5.0
heating & air conditioning/hvac
  + -1 more
JOHN IS VERY GOOD AND DOES A VERY THOROUGH JOB.
Description of Work: THEY DID A CLEANING AND TUNEUP OF OUR AIR CONDITIONER.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Beth W.
02/2004
1.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
COMFORT MASTERS HAD PERFORMED ALL OUR HEATING & A/C SERVICES FOR 4 + YRS. THIS SUMMER WE HAD THEM CLEAN OUR DUCTS, AFTER WHICH WE DIDN'T RUN THE FURNACE BECAUSE IT WAS WARM. EARLY FALL, WHEN WE HAD OUR FALL SERVICE, A COMFORT MASTERS TECH NOTED THAT OUR FILTERS WERE UNUSUALLY DIRTY & RECOMMENDED A DUCT CLEANING. AFTER EXPLAINING THAT THEY HAD ALREADY DONE THAT, HE ADVISED TO CHANGE THE FILTER & WAIT A MONTH TO SEE IF THEY WERE STILL AS BAD. THEY WERE, SO I CONTACTED THEM FOR GUARANTEED RE-CLEAN, WHICH THEY INITIALLY AGREED TO & SCHEDULED. I HAD TO RESCHEDULE THE INITIAL APPOINTMENT BECAUSE OF SCHEDULE CONFLICT & AT THAT TIME COMFORT MASTERS DECLINED TO PERFORM THE RECLEAN AS IT WAS PAST THE WARRANTY PERIOD. AFTER I REALLY COMPLAINED THEY AGREED TO 'CHECK WITH A TECHNICIAN TO FIND OUT IF THAT'S WHAT HE REALLY TOLD ME'. I WAS SO APPALLED THAT THEY WERE IMPLYING THAT I WAS LYING THAT I TOLD THEM NOT TO BOTHER & THAT WE WOULD NEVER USE THEIR SERVICES AGAIN.
Description of Work: GENERAL HEATING & AIR CONDITIONING SERVICES, DUCT CLEANING, INSTALLATION OF HUMIDIFICATION SYSTEM.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$250
CAROLYN D.
01/2004
5.0
heating & air conditioning/hvac
  + -1 more
THEY WERE NEAT, TIMELY AND WORE BOOTIES OVER THEIR SHOES.
Description of Work: THEY INSTALLED A NEW LENNOX FURNACE.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,350
JANA M.
09/2003
5.0
heating & air conditioning/hvac
  + -1 more
THEY HAD TO DO AN INTERIOR AND EXTERIOR SEARCH FOR THE LEAK. DIDN'T FIND ON FIRST TRY (THE TECHNICIAN WASN'T PREPARED WITH THE RIGHT EQUIPMENT), BUT REPLACED FREON. DIFFERENT TECH (TOM) FIXED UPON 2ND VISIT. WE DIDN'T NEED TO BE HOME FOR VISIT, IT WAS AN EXTERIOR LEAK. CAME BACK A THIRD TIME TO GET PAID AND MAKE SURE EVERYTHING WAS OK.
Description of Work: CHECK AND REPAIR OF COOLANT LEAK.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$233
ERIC A.
09/2003
5.0
heating & air conditioning/hvac
  + -1 more
I WAS SATISFIED WITH THEIR WORK AND I WILL USE THEM AGAIN.
Description of Work: REPLACED HEATER AND A/C.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,300
Larry M.
09/2003
5.0
heating & air conditioning/hvac
  + -1 more
WHEN I MADE INITIAL CONTACT WITH THIS COMPANY THROUGH ANGIE'S LIST, THEY WERE PROMPT AND VERY HELPFUL. THE FIRST TECHNICIAN THE COMPANY SENT WAS SO HELPFUL THAT I SIGNED UP FOR THEIR PLUS MAINTENANCE AGREEMENT. NOW, TWICE A YEAR, SOMEONE FROM THE COMPANY CALLS TO SCHEDULE SERVICE SO I DON'T FORGET!
Description of Work: TUNE UP OF GAS FURNACE, NEW THERMOCOUPLE INSTALLED AND NEW GAS VALVE INSTALLED.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$348
SUSAN H.
08/2003
4.0
heating & air conditioning/hvac
  + -1 more
IT WAS SEVERAL DAYS BEFORE SOMEONE COULD COME OUT & LOOK AT THE HOUSE. THE ESTIMATE WAS THEN MAILED TO ME SO IT TOOK QUITE A WHILE BEFORE I HAD THE AMOUNT.
Description of Work: HAD ESTIMATE FOR MOVING DUCTS FROM FLOOR TO ATTIC. THE ESTIMATE REQUIRED ME TO REMOVE MOST OF BOXES STORED IN ATTIC. WENT WITH FIRM WHERE THAT WASN'T NECESSARY.
Rating CategoryRating out of 5
value
4.0
punctuality
5.0
Yes, I recommend this pro
JOANNE A.
07/2003
5.0
heating & air conditioning/hvac
  + -1 more
THEY HAVE VERY SMART FELLOWS WORKING FOR THEM.
Description of Work: NEW AIR CONDITIONING AND FURNACE
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$6,000
07/2003
1.0
heating & air conditioning/hvac
  + -1 more
THERE WERE SEVERAL ISSUES WITH THIS COMPANY. THE PRICE WAS CHANGED AND THERE WERE INCONSISTENCIES WITH THINGS THAT THEY'D SAID. AFTER WE AGREED IT WOULD BE A UNICO SYSTEM, THEY CAME BACK TO ME AND SAID THAT THIS UNICO SYSTEM WOULDN'T MAKE SENSE IN CERTAIN AREAS. SINCE THEN, I'VE MADE EFFORTS TO COMMUNICATE WITH THEM TO EXPLAIN MY FRUSTRATIONS. I CAN'T GET THEM TO RESPOND TO MY EFFORTS, HOWEVER.
Description of Work: THEY DID A UNICO SYSTEM IN MY TWO FLAT UNIT.
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
$19,000
LYNETTE A.
07/2003
5.0
heating & air conditioning/hvac
  + -1 more
AS ALWAYS, VERY PLEASED WITH GOLDEN SEAL. THIS YEAR, THEIR REPRESENTATIVE POINTED OUT THAT MY A/C UNIT WAS NEARING THE END OF IT'S TYPICAL LIFETIME. I ASKED IF I WILL HAVE TO REPLACE IT NEXT YEAR, AND HE SAID I MAY AS WELL USE IT AS LONG AS IT'S STILL WORKING. HE JUST WANTED ME TO KNOW THAT IT WILL PROBABLY GIVE OUT IN THE NEXT FEW YEARS. (WAS VERY IMPRESSED THAT HE DIDN'T TRY TO TALK ME INTO REPLACING IT NOW). HE ALSO GAVE ME INFORMATION REGARDING A NEIGHBOR IN THE SAME BUILDING WITH THE SAME UNIT INSTALLED AT THE SAME TIME... AND HOW THEIRS HAD BROKEN DOWN THIS YEAR.
Description of Work: CLEANED AND CHECKED AIR CONDITIONER AS PART OF ANNUAL CONTRACT. (FOR ABOUT $160 PER YEAR, THEY CHECK/CLEAN MY A/C IN THE SPRING AND MY FURNACE AND HOT WATER HEATER IN THE FALL.)
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
BOGDAN B.
07/2003
5.0
heating & air conditioning/hvac
  + -1 more
I WAS VERY PLEASED AND IMPRESSED WITH THE PROFESSIONALISM, COURTESY AND OVERALL ATTITUDE OF THE SERVICEMAN, JONATHAN LIGON. HE EXPLAINED AND SHOW ME WHAT NEEDED TO BE DONE, AND OFFERED SUGGESTIONS FOR PROPER MAINTENANCE OF MY UNIT.
Description of Work: CLEANING AND RE-FILLING CENTRAL AC UNIT
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
DONALD B.
05/2003
5.0
heating & air conditioning/hvac
  + -1 more
I'M HAPPY WITH THEIR SERVICE AND WILL CONTINUE USE THEM.
Description of Work: THEY INSPECTED AND SERVICED THE FURNACE.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JOY G.
05/2003
1.0
heating & air conditioning/hvac
  + -1 more
TRIED TO SCARE ME INTO SIGNING UP FOR SIX MONTHS AHEAD FOR SERVICE AGREEMENT. DID NOT RETURN PHONE CALLS WHEN CONFRONTED.
Description of Work: SERVICED AC AND REPLACED PARTS. OTHER WORK DONE ON FURNACE.
Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
JOHN R.
01/2003
1.0
heating & air conditioning/hvac
  + -1 more
ALL THEY DID WAS RESET A SWITCH. BUT HE TRIED TO TELL US OUR FURNACE NEEDED $2500 IN VARIOUS REPAIRS, ON A FURNACE HE SAID WAS NOT GOOD TO BEGIN WITH. A NEW ONE IS 3000. AS HE WAS LEAVING, HE SAID THAT IT MAY HAVE BEEN A ''FLUKE''.
Description of Work: FURNACE NOT HEATING. CAME AND RESET IGNITION
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$100
12/2002
5.0
heating & air conditioning/hvac
  + -1 more
THEY HAVE PROVIDED SERVICE FOR US FOR MANY YEARS, BOTH EMERGENCY AND ROUTINE- ALWAYS EXCELLENT.
Description of Work: ANNUAL CLEANING AND INSPECTION OF FURNACE AND AIR CONDITIONER
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$194
RAE P.
11/2002
3.0
heating & air conditioning/hvac
  + -1 more
THIS COMPANY CAME OUT TO DO AN ESTIMATE FOR A NEW FURNACE. THE GUY WHO CAME LEFT SAYING HE HAD A MASTERS DEGREE AND PUT DOWN OTHER COMPANIES. I FELT THE WERE VERY UNPROFESSIONAL.
Description of Work: ESTIMATE FOR NEW FURNACE
Rating CategoryRating out of 5
professionalism
3.0
11/2002
1.0
heating & air conditioning/hvac
  + -1 more
NO PROBLEMS UNTIL COMPANY PERSON CHECKED EQUIPMENT. TOOK 5-6 CALLS AND DID NOT REPLACE THERMOSTATS OR REMOVE OLD PLANT.
Description of Work: SERVICE WARRANTY; CAME TO CHECK FOR WINTER
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$540
11/2002
1.0
heating & air conditioning/hvac
  + -1 more
ANGIE''S LIST WAS UNABLE TO RESOLVE THIS PROBLEM FOR ME. I WOULD HIGHLY RECOMMEND OTHER LIST MEMBERS NOT USE THIS COMPANY, THEY ARE NOT HONEST AND THEY DO NOT KEEP THEIR PROMISES; THEY WERE RUDE AND HUNG UP ON ME WHEN I TRIED TO GET THIS PROBLEM RESOLVED MYSELF.
Description of Work: FURNACE CHECKED AND CLEANED. WAS PROMISED THAT HUMIDIFIER FILTER WOULD BE CHANGED AT SAME TIME, INSTALLATION OF WHICH WOULD BE INCLUDED IN SERVICING CHARGE QUOTED, WITH AN ADDITIONAL $20 CHARGE FOR FILTER PART. REPRESENTATIVE SHOWED UP WITHOUT FILTER, TOLD ME I WOULD GET A CALL ON MONDAY TO SCHEDULE TIME TO HAVE FILTER INSTALLED. I NEVER RECEIVED A CALL, WHEN I CALLED THE COMPANY, THEY TOLD ME IT WOULD COST $65.00 TO PURCHASE AND INSTALL THE FILTER. COMFORT HAD ORIGINALLY QUOTED ME $20 FOR THE PART AND NO ADDITIONAL CHARGE ON INSTALLATION. THE MANUFACTURER OFFERS THE PART FOR $25.00. COMFORT HEATING IS NOW REFUSING TO HONOR THEIR ORIGINAL OFFER OF INCLUDING THE INSTALLATION OF THE FILTER WITH THE COST OF SERVICING THE FURNACE.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$83.95
DAVID L.
11/2002
5.0
heating & air conditioning/hvac
  + -1 more
ONLY GLITCH WAS THAT THEY FORGOT TO MEASURE WHETHER THE AIR CLEANER WE WANTED WOULD FIT. THEY CALLED ME TO ASK ME TO DO THE MEASUREMENT, BUT I WAS NOT ABLE TO DESCRIBE THE SPACE CORRECTLY OVER THE PHONE, AND IT TURNED OUT THEY COULDN''T INSTALL THAT. THEY REMOVED THE CHARGE FOR IT FROM OUR BILL WITH NO PROBLEM. EXPERIENCE WAS GOOD IN ALL WAYS.
Description of Work: INSTALLATION OF NEW FURNACE, AC, AND HUMIDIFIER.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$4,500
BARRY A.
10/2002
3.0
heating & air conditioning/hvac
  + -1 more
I THINK COMFORT MASTERS DID A FAIR JOB. HOWEVER, AFTER THE FURNACE HAD BEEN INSTALLED, THE INSTALLER SAID THERE WAS NO ROOM IN THE CABINET TO INSERT AN AIR FILTER AND THAT ID HAVE TO BUY SOMETHING ELSE FROM COMFORT MASTERS FOR THAT. I''M EXTREMELY DISPLEASED AND FEEL SCAMMED. I CANNOT BELIEVE THE MANUFACTURER (LENNOX) WOULD MAKE A FURNACE LIKE THAT. IT MUST BE THE RESULT OF A DEFICIENCY IN COMFORT MASTERS INSTALLATION, OR A CORPORATE POLICY TO RIP-OFF CUSTOMERS. I TOLD THEM ABOUT MY DISSATISFACTION IN THE CUSTOMER SATISFACTION SURVEY CARD THAT I SENT BACK, BUT I HAVE NOT HEARD FROM THEM. THEY''VE GOT MY MONEY SO APPARENTLY THEY DON''T CARE ANY LONGER. I WOULD NOT USE THEM AGAIN AND WOULD CAUTION ANGIE''S LIST MEMBERS FROM USING COMFORT MASTERS.
Description of Work: THEY REPLACED MY OLD FURNACE.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$2,000
CHRISTOPHER & LAUREN M.
09/2002
4.0
heating & air conditioning/hvac
  + -1 more
THESE GUYS WERE EXCELLENT! GAVE ME THE BEST PRICE BY FAR. VERY HONEST AND PUNCTUAL. EVEN GOT A PLUMBER TO COME OVER ON-CALL ON A FRIDAY NIGHT TO FIX MY OLD LEAKY WATER HEATER BEFORE HE WAS OFFICIALLY HIRED TO REPLACE IT AND THIS SERVICE WAS DONE PRO BONO. GLEN WAS AS GOOD, NO-NONSENSE CUSTOMER SERVICE REP AS I HAVE EVER SEEN. THANKS!
Description of Work: PROVIDED AND INSTALLED NEW FURNACE AND WATER HEATER.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Larry M.
09/2002
5.0
heating & air conditioning/hvac
  + -1 more
MIKE R., THE TECHNICIAN, WAS VERY HELPFUL. THE SERVICE CALL AND REPAIR WERE $160, BUT EVERYTHING ELSE WAS MORE.
Description of Work: HAD A LEAK NEAR FURNACE; DISCOVERED IT WAS A SPLIT PIPE THAT TAKES THE WATER FROM THE AIR CONDITIONER. WHILE TECHNICIAN WAS HERE, HE ALSO SERVICED MY AIR CONDITIONER AND I SIGNED UP FOR A SERVICE CONTRACT.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
TOM M.
07/2002
1.0
heating & air conditioning/hvac
  + -1 more
AT THIS POINT I HAVE DECIDED TO CALL A DIFFERENT COMPANY TO PERFORM THE SERVICE, USING ANGIE?S LIST AS A GUIDE.
Description of Work: CALLED TO HAVE SERVICE FOR MY AIR CONDITIONER. COMPANY STATED THAT A SERVICEMAN WOULD BE OUT ON FRIDAY, 0726. RECEIVED A CALL ON FRIDAY FROM THE SERVICEMAN ASKING TO POSTPONE THE SERVICE CALL UNTIL SATURDAY 0727 DUE TO RAIN FORECAST FOR FRIDAY. AFTER EXPLAINING THAT THE CONDENSING UNIT WAS COVERED AND WORK WOULD NOT BE PERFORMED IN THE RAIN, I AGREED TO POSTPONE THE SERVICE CALL TO SATURDAY. RECEIVED A CALL FROM THE SERVICEMAN ON SATURDAY MORNING ASKING TO POSTPONE SERVICE CALL UNTIL AFTER RAIN HAD ENDED AND THAT HE WOULD GRAB BREAKFAST DURING THIS TIME. I AGREED TO THAT ARRANGEMENT, BUT AGAIN NOTED THAT THE CONDENSING UNIT WAS COVERED AND THAT NO WORK WOULD BE PERFORMED IN THE RAIN. SERVICEMAN CALLED LATER SATURDAY STATING THAT HE WAS IN THE SUBURBS AND COULD HE POSTPONE THE SERVICE AGAIN UNTIL MONDAY. I AGREED TO POSTPONING SERVICE AGAIN UNTIL MONDAY, 0729. ON MONDAY 0729 THE SERVICEMAN DID NOT SHOW AND I RECEIVED NO PHONE CALL FROM THE SERVICEMAN OR COMPANY.
Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0

Contact information

236 Egidi Dr Unit B, Wheeling, IL 60090

https://www.ComfortMasterServiceExperts.com

Licensing

Bonded
Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Insulation

FAQ

Comfort Masters Service Experts is currently rated 4.4 overall out of 5.
Comfort Masters Service Experts accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Comfort Masters Service Experts offers free project estimates.
No, Comfort Masters Service Experts does not offer eco-friendly accreditations.
Yes, Comfort Masters Service Experts offers a 5% senior discount.
Yes, Comfort Masters Service Experts offers emergency services.
No, Comfort Masters Service Experts does not offer warranties.
Comfort Masters Service Experts offers the following services: Residential and commercial air conditioning, indoor air quality, duct cleaning, heating, attic insulation, green solutions & HVAC installation.

Contact information

236 Egidi Dr Unit B, Wheeling, IL 60090

https://www.ComfortMasterServiceExperts.com