Borter Heating & Air Conditioning Co Inc

They were super responsive! I called in the morning and within 45 minutes I had a return call back to me and a time scheduled for the repair that day. They are a local, family owned company --very trustowrthy!

They are local and I trust them. They do a great job. They are responsive and send great people out to do the work. I use them twice a year in the spring and fall.

Guys were polite, clean, friendly and efficient. They walked me through the whole system and how it was designed to work. Project took a little longer than anticipated (2 days) but it was a rather complicated reconfiguration of the existing ductwork. No complaints whatsoever.

In addition, Steve provided us with all of the paperwork needed to get a rebate from Lenox and our gas company and to use for our 1013 income taxes.

I called and said I wanted New Baseboard heating put in my basement. The Tech came out and said my current baseboards were ok and didn't need to be replaced (they only worked 1/2 the time so I wanted them replaced). Then charged me 89.00 of which he said that if I decided to replace my baseboards they would apply it as a credit to my bill. I said I wanted new ones and Steve the owner came out to measure for an estimate which I never got. If you have 90.00 you want to waste call these people otherwise forget them

I regret to say if you have boiler heat, DO NOT CALL THIS COMPANY. They are clueless when it comes to boiler heating. The technician came out to check the pump that was replaced and it was working perfectly, not the problem for no heat in the master. They bled the system and HOPED that would work. They sent out an estimator to give us an estimate on the full repair. He asked me if I knew where the manifold pipes were so he could check the pressure in the pipes. Well, I have no clue what he is talking about and he never found them either. We were told that the regulator was unmovable and needed to be replaced. We waited for the estimate. In the meantime, the master temperature got to be 52 degrees, beautiful for a fall day, miserable to take a shower. We had another company come in and well they also bled the system, it was "full" of air. They say we need a new diaphragm tank because this one in is undersized. The cherry on the cake though is the pump that they replaced that cost $480 with labor, was not powerful enough. There are 2 pumps for the boiler on the pipes for the master. They are mismatched. The one they replaced is not powerful enough to move the water from it's location. Maybe they replaced the wrong pump. I am certain that these folks took care of this system for a long time before we moved in, in Dec. 2011. We were told that if the pump didn't work to warm up the room, the reason it was so cold in the master was because of the carpet padding, which didn't make sense because the other bedrooms were warm. The other company was able to put a band-aid on to get it to work better. Happy to say the room temperature has increased to almost 60 degrees since he left 3 hours ago. He was also able to crank the mixing valve which was considered immovable by Borters. The estimate from Borters came back with 3 separate prices and no guarantee that the work would fix the problem. We won't be calling them back. Actually, I wouldn't use them for any job. We moved in under extraordinary circumstances, when they initially came to fix the pump all they could say was they were not liable. We were actually moving in before we had possession of the house and they were nice enough to come fix the pump. They could have advised us to replace the HVAC system in the crawlspace or to have the boiler cleaned as it was obviously burning yellow, while they were here. I thought it strange they were so worried about there liability. The brand new sticker was on the boiler, which we found should have a blue flame, not yellow to be safe. Who knew? We do now. I had spoke to the owner that said that there were issues with the boiler, which I had been informed of by another company. He said he would return the cost of the last visit and as always talk is cheap. No check, never really believed they would refund the money.

Everything was perfect !!!!

I requested three quotes from different vendors before choosing Borter to install our AC. Steve and his son gave me an honest evaluation of our system, telling me repair as well as replacement costs. They were the only company that took seriously my concerns about cooling our upper floor and made suggestions to help us improve air flow. They were incredibly patient with my questions. They offered me several options of AC units, telling me why each one had a particular benefit to me. While not the cheapest, they were the most knowledgeable and worked hard to install our AC before the 100 degree temps in the forecast. They corrected many issues in our system (humidifier on the furnace and air scrubber) that weren't in the initial quote. I would recommend them to anyone for their high level of integrity and service.

First of all, the only reason we had started using this company was because the previous owner used them, and Borter had stickers all over the water heater and furnace. We should immediately have been cautious when the technician, Joe, stated that "I am here several times a year; there is always something breaking down here." Our previous experience with homes, all of them have been old homes, is that if you have a good heating and A/C company and you have regular maintenance, you should have have things "breaking down" all of the time. Nevertheless, just to make things simpler, thinking that the technician, Joe, knew the house, we decided to try working with them. On these two particular visits, Joe came out and stated that two parts were broken in our boiler. It would cost $900 to repair them, but he said a new boiler would be $10,000. He repaired them, and he said that the issue with hot water should be fixed "for years". The following week, we were again running out of hot water very quickly. I called in and asked if he could come out to check if the parts he installed were still working, and I asked whether that would be an additional fee. The woman stated that if it was just to check the parts, it would not be an additional fee. I did not ask him to do anything else in the house. He was only at the house for less than 5 min; he said the parts were working, and he recommended that we have the entire heating and A/C systems in the house reworked. He said they would be "happy to provide an estimate". Then, I received a bill in the mail for this visit, another $100. I inquired about this bill, stating that I was told it would not be an additional charge because it involved checking on a previous issue. While I understand times are tough, a company should not be trying to nickle and dime its customers, first claiming a visit would not be charged, and then trying to collect payment. Also, there is clearly something wrong with this company. Even after we paid $900 for repair, our hot water is still running out very quickly. if the company has been maintaining a house for years, but still needs to come out "several times a year" to repair items, one would wonder if there is something unethical going on. We will not be using this company any further, and would advise strongly that any Angies' List members proceed with extreme caution if they are to work with this company.

Air conditioner tune up went well. Coolant pressure was high, but it is an old air conditioner. Furnace tune up went well. Technician found a bat in the fan which was probably in there for at least 5 yrs. It started to make a noise that long ago and other techs said it was just out of balance. They actually took the time to remove the fan to find out the cause.

This is my first home, so i have no point of reference. having said that, i think it all went very well, Ny, i believe was the Tech name was very courteous and clean. he took time to explain how the filter should be replaced and at what interval. how the duct baffles? should be set. He made recommendations on how to make the temperature in the house more consistent. i was very pleased

It was a breeze. I called Borter's after hours on a holiday weekend. A representative arranged for a scheduling call the following Monday. (They would have come right away, but we opted to wait to save on emergency charges.) Borter's called Monday morning, and we had an appointment for the same afternoon. Arrived exactly on time as scheduled. Repairman was friendly and courteous. Explained our problem and showed sub-par reading on thermo-coupling. Replaced it with part from truck. No problem since then.

On Tuesday evening, the A/C was running fine around 8 pm. Around 9:30, it seemed a little warm inside. The furnace unit was making a sound I hadn't heard before. The outside A/C unit was running non-stop. I finally turned it off at the thermostat so that the outside unit didn't run all night. Then I called Borter and left a message to pls call me the next morning. (And then I set up fans!) Their office staff member called me the next morning around 8 am. She schedule a technician for between 10 am and noon. She called around 9:30 saying he was running early, and he arrived around 9:50. After describing the problem to him, he guessed that it might be the blower motor. But after inspecting, he said it was the capacitor and that the blower motor was running well. (They usually see blower motors going bad but capacitors don't go bad very often.) He asked if we had a surge the day before, which we did in the morning. The old capacitor had a slight bulge to it. He was done with the work by 10:20 or so. The itemized bill lists the capacitor at $112 and the diagnostic fee at $89, for a total of $201.

Their price was as the same as the bob park providers we knew. Their service was exceptional. When they walked in the house, they put covers over their shoes. They didn’t crack up in the house. It took more than a day to finish the work. The end of the day they cleaned up everything. They made sure everything worked and we understood how to use it and how to maintain it. I would rate them high overall. I would use them in future if we needed.

They are good. They always come when they say they will. They are very clean and pleasant to work with.

Everything went well. They found a faulty part and replaced it.

They are incredibly prompt and come out quickly. The crew are very friendly, knowledgeable and don’t push for service that I don’t need. They try and find the cheapest alternative. Their pricing is pretty fair and I have been very satisfied with their service.

The pricing of their plans was a little confusing initially, but reasonable to others I had looked into. I was originally told 12:00 when I scheduled. I called the day of the appt. and found out it would be between 12 and 2. The service rep came at about 1:30. He spent about one hour on each unit doing a good cleaning and inspection of the two units as it appeared the previous owner had not done any preventative maintenance on the furnaces in 8 years. He was very friendly and answered any questions I had while he was working.

From the beginning, salesman Chuck Mattingly seemed more interested in selling us a unit that would fit our needs and lifestyle usage than in talking up higher priced equipment (both the furnace a year ago and the air conditioner in the spring). Knowledgeable, thorough presentation.

They were real nice. They gave us different choices that we could do. They were efficient.

When we thought we needed a new furnace they were the only company that told us we didn't need a new one, and it actually lasted for a few more years. They aren't cheap but they don't sell you something that you don't need. The workers are professional and very friendly. They show up when they say they will. Whenever they come out they explain the work that they are doing. I will continue to use them for future services and would recommend them to others. The approximate cost listed was for the new air conditioner.

Although we chose another firm, I was impressed with Borter. Our initial phone call was answered promptly by a very pleasant woman and we were able to arrange an appointment within a day or two. The salesman showed up on time, had a lot of technical expertise and did a good job of explaining his recommendations. I'm confident Borter would also have done a very good job for us and it almost came down to flipping a coin.

As usual Borter was on-time, courteous and did a wonderful job. This is my sixth year using them and I have never had a single problem or complaint.

THEY ARE VERY CLEAN, ON TIME, AND THOROUGH. THEY WEAR BOOTIES IN THE HOUSE AND ARE VERY GOOD. THEY ANSWER ALL OF MY QUESTIONS AND EXPLAIN WHAT THEY'RE DOING. I'VE USED THEM FOR ABOUT 4 YEARS AND WILL CONTINUE TO DO SO.

ALL THE BORTER REPS WERE PROFESSIONAL, METICULOUS, AND PUNCTUAL. THEY DID NOT MAKE A MESS EVEN THOUGH THEY WERE IN AND OUT OF THE HOUSE CONSTANTLY. THEY WERE MORE EXPENSIVE THAN OTHERS WHO BID THE JOB, BUT WERE MORE PROFESSIONAL.