Borter Heating & Air Conditioning Co Inc

Mark was really professional, polite, and answered all my questions thoroughly. Definitely recommend.

They were very knowledgeable and personable, and they have a reputation in the community for high quality. We did not choose them, though, only because of the substantial price difference, which may not be an issue for some people in our area.

Excellent. They were very professional and through. Did really beautiful work. Just had an energy audit done and that man said the exhaust work was great on the high efficency furnace that was installed. We have had a service contract with them that has been fulfilled in a very timely manner.

I had another company come out for annual AC check for my 2 AC units & to get a quote to replace the furnace & AC for one zone. I had replaced the furnace & AC in 1 zone a couple years earlier but the furnace & AC in the other zone have been running rough for a couple years. The filter system was not working & the AC was not cooling properly. After the guy from this other company looked at the system & gave me the quote, he left & the AC was no longer working. It wouldn’t even turn on. After a few days of high temps & that company not returning my calls, I finally called Borter to set up an appt to get a quote. Steve, the owner, came out a couple days later. He inspected the system, answered my questions & prepared a quote. I had already done my research so & I signed the proposal on the spot & booked the job for 2 weeks out. That same day Steve sent out a tech to try to repair my AC for the interim. The tech spent 2+ hours & managed a makeshift repair to carry me through! Finally a company that provides service & not just sales & installation! They also pulled the permit for the job & filled out & submitted all rebates. The techs that removed the old & installed the new equipment were prompt, polite & hard working. The work took 2 days. They discovered inadequate support for the equipment in the attic & spent unplanned time & materials reinforcing a platform at no additional cost. It’s been about 5 weeks & all is going well. I already made my fall appt for my annual furnace tune up & will be joining their maintenance plan.

I have them come out twice a year once to check my furnace and once to check my air conditioner. I don't know what you call it. There is nothing wrong with my furnace but I have them check it annually. They do a great job.

I spent $450. I felt as though they over charged me. I got the impression that the technician who did the work was an independent contractor who called his own price.

Extremely well. The workers were efficient and clean.

They did a very professional job They were here to do the work on the day promised. They were very conscientious of my home using the foot slippers to avoid messing up my ruga and floors

call and spoke to someone about my job. I don't think there is a common wire for power so would need the Nest professionally installed and clean/inspect the boiler. Never received a call back. Didnt give an F as we all have bad days.

everything went fine, tech was unfamiliar with the type of boiler but once we located the manual everything went well.

When our air conditioning system failed during a heat wave Borter Heating and Air Conditioning responded in about 30 minutes! Brett and John quickly tested and diagnosed the problem as a shorted out compressor unit in our 15+ years old system, thus replacing the failed system with a new one was the logical solution. Steve Borter worked with us to fully explain our options for this unscheduled event and helped us decide on the right new system and affordable pricing for our size home. Brett and John installed the new system the same day and do an outstanding job, albeit running into unexpected issues that required extensive troubleshooting involving our existing furnace electronics. They ended up working longer than expected and finished the job after extraordinary efforts to diagnose and replace a circuit board that had also failed - even using parts that we were not charged for. If it was not for Brett's professionalism, work ethic, courtesy and knowledge, and John's likewise expertise we would have ended up also replacing our furnace system and likely having to wait longer for parts and more installation/additional expense issues. We cannot say enough great things about Steve Borter and his colleagues' excellent service, wonderful, professional staff and commitment to doing right by their customer. They deserve the highest rating possible and we can unequivocally recommend Borter to anyone looking for uncommonly excellent, professional service, and honest advice and pricing. You won't be disappointed!

It took me 25 years to be able to afford them, but you get what you pay for. New boiler should last 30 years. House is clearly more comfortable with outside air intake to this boiler. Natural gas costs may have even gone down a bit from previous 95% high efficiency boiler. Borter was the only firm that could service my previous boiler correctly and they did the service for a reasonable fee.

We've been very pleased with their service. The price is very reasonable.

They are neat. When you call they come right away. They do their job and you don't have to call them back. They leave the area clean. They are awesome.

We've been using Steve's company for about two years, and we'd highly recommend his services. He and his crew did an excellent job with the system's installation, they provided very helpful information on how to keep the air circulating efficiently, and the price seemed very fair considering the scope and difficulty of the work.

I have used this company for more than 20 years and would recommend them without hesitation for any size residential job from maintenance to installation. For many years they maintained our home's aging heating and air units with minimal expense and sage advice along the way. When we had problems, Borter's responded quickly and arrived at their stated time. A few years ago we got new, energy efficient heating and cooling units. We requested bids from a few companies, but stayed with Borters. Their pricing was competitive. But, just as important, we knew we could depend upon them for first class service. They have never disappointed us. They are knowledgable, professional, efficient, and trustworthy.

Ny, the technician, was fantastic. He did a great job of diagnosing exactly what was wrong and fixing only the problem areas. The price for the service was reasonable and I will definitely use Borter again. Ny is a great representative for the company.

The technician arrived on time, was very courteous. He diagnosed the issue (low Freon) and corrected it satisfactorily.

I made an appointment for later this week because our A/C was not blowing cold air. Today, I got a call that there was an appointment available right away and since I was also available, I took it. The technician arrived about 20 minutes later and was very polite and very professional. He took a look at the unit, assessed the problem, showed me pictures he took of the issues in the unit and fixed it pretty quickly. We know that a new A/C unit is in our near future, but I appreciated that he wanted to fix the problem rather than talk me into replacing it. My only concern is that the write up says "recommend replacing contactor due to rusty terminals, customer declined". I know he showed me a picture of the rusty part, but I don't remember declining that anything be repaired - I thought that's what he was doing. Regardless, the unit seems to be working. I guess I will call them back to figure out what that was about. In the end, I thought the job was well done.

I have been pretty happy with their service. It went well.

First, I have to say a huge thank you to Kevin, Ken and Chuck for their hard work and professionalism. I couldn't be happier. I have been a customer of Borter's for years so I went into this process knowing that I would receive honest feedback, people who were punctual and professional, and receive quality work. My only regret is that I didn't upgrade my furnace sooner. Seriously! This is so much better my other one and I can tell the difference in the way that it runs. My system took three full days of service work. I really valued the team's expertise. Their years of training were evidenced by the quality of work that they provided. I have such respect for these men and what they do. They installed a beautiful, new system complete with proper support systems (i.e. the electrical system upgrade along with the new venting for the water heater) in addition to what all this type of work entails. They also took care to wear booties in the house, tarp the entry and exit to the garage, and they carefully placed the things in the basement that were in the way of where they were working, safely aside. My basement looks better than before they arrived ...and this is in addition to the great look of the new furnace system. Also, the way that they installed the piece by which I can replace the filter is now facing the lit area of the basement which means that changing the filter won't be as challenging as it used to be. If you are in the position that I was in, with an old furnace which needs work or needs replacing, please call these guys. They will take the time to see what is going on, locate the problems and give you the information that you need to make an informed decision be it just for servicing needs or if need be replacement. Their prices are fair and you will not regret the level of service that they can provide.

When the furnace guy shows up at 8:30 at night on the coldest night of year, I guess they can charge whatever they want. Still, I just paid $243 for someone to open my furnace, remove the flame sensor, give it a rigorous sanding (yes, with sandpaper), replace sensor and close my furnace. Cha-ching. $243 big ones outta my pocket for about 10 minutes of work. Oh well, I now have a furnace that seems to be working correctly, which is pretty great when it's -11 outside. I did appreciate the friendliness of the technician and that they got to my house about an hour and a half after I called.

First furnace service in 2000 was great. Very smart guy, an did a great job. This was a guy that could not only fix a broken furnace, but could also resolve tricky airflow problems with cold/warm rooms, etc. Very sharp. Second was in 1/2011 to replace a failed inducer in one of our furnaces. Work was done efficiently and without issue. A little pricey, but those inducers are ridiculously expensive. Also, I suspect they only use factory OEM parts. Now, in 12/2013, the same inducer failed again. I had resigned myself to digging one up on the internet and doing it myself, because I didn't want the expense again. But I gave them a call just to check. Without any prying, Gary offered to replace it again for half price. Almost 2 years old. Normal warranty is one year, at MOST. He didn't have to do that. In my experience, you're in good hands with this company.

Starting with the receptionist/office manager, the Borter team is helpful and generous with their suggestions and advice. For example, what I thought was a furnace problem turned out to be an issue with the batteries in the thermostat. They are detailed in their explanations and demonstrations of filter installation and changes, when to change batteries on thermostats and how to make the home cleaner and the furnace & A/C run better & longer. The appointment windows are in 2-hour time increments and they have never been late. In fact, often they appear right at the beginning of the time window or are early (if you get the first appointment of the day). Their crew is uniformed and drive clearly labeled trucks and are very respectful of the home they're servicing. Advice tends toward the minimally disruptive, articulate and professional. I trust my systems only to Borter and to no one else.

Their service is excellent. They are very professional, on time, and good with scheduling.