S & S HOME APPLIANCE INC

Mike returned my initial phone call promptly, arrived on time and fixed the problem quickly.

Arrived on time, repaired job quickly.

Mike came the first time and did a temporary fix saying that he needed to replace the hinges which had to be ordered. He came back and fixed the door and within 3-4 days the door started malfunctioning again. I called him again to take a look and see if something else was wrong. He came back and then just left without saying anything. I called him back several times to find out what was wrong or if he could fix it but he just never called me back. My wife finally got hold of him (he would not return my calls) and he told her that the hinges were bent again and had to be replaced. She asked him why he did not return my calls and he said he was trying to "avoid conflict". Overall, very disappointed with the whole experience.

Very well, showed up on time and in half an hour it was fixed.

I called S&S Appliances at 2:00 p.m. this afternoon and, to my amazement, Mike said he could be at my house by 4:00 p.m.. He arrived at 3:55 and by 4:10 he had determined the problem and fixed it (replacement of broken drive belt). He was polite, professional, and extremely competent...far exceeding my expectations!

I called S & S and received a call back within a day. We set up a date for the following Monday between 10 and 12. At 10:17 Mike, the owner, was here. He was courteous and went right to work. Replaced a dryer timer, balanced the washer, fixed the dryer filter, and was finished in about a half hour.

The appointment was made for the day following my call. Came about when he said he would. Corrected both problems in a short period of time. Was professional, yet friendly and his fee was very reasonable.

Mike came to the rescue for a refrigerator that had totally stopped cooling in very hot weather. He came very quickly, right on time and fixed the problem in about 15 minutes with parts he carried right on the truck. He is very knowledgeable about all kinds of appliances and provided wonderful advice about choosing and maintaining refrigerators and other large machines. I am so glad we found Mike, through Angie's list! The fridge, which was in the house when we bought it, had its manufacturer's 24-hour emergency number listed on a sticker inside the door. We called that number first, but they couldn't scheduled an appointment even to come out and look at it for over a week. That's when we went to Angie's list and thankfully discovered S&S. In the event we ever have more appliance problems, we won't panic knowing that Mike will get to us very quickly with excellent help.

Mike was able to get us on his schedule with short notice, and arrived promptly on the day of the appointment. Overall, Mike was professional and a pleasure to work with. I would not hesitate to hire Mike in the future for appliance repair work. Mike was very informative, giving us some tips for maintenance steps we can take to avoid having to schedule a dryer cleaning in the future.

My gas dryer had stopped working (no heat), so I checked the List. I called S&S Home Appliance late on Wednesday night & Mike called me back Thursday morning. We arranged to have him come over between 10 & noon on Saturday. He got there at 10:20, took a look at the dryer, took it apart, & determined the problem (bad sensor). He said he had the part in his car & gave me an estimate of about $110. I said ok, & he went out to his car, got the part, & was done by 10:40. $111 total, $34 of which was for the part. He was very nice, very polite, & very efficient- I was amazed that the whole thing only took 20 minutes! I'd definitely use them again.

Mike played "phone tag" with me, which was my fault as I wasn't available for his calls. He arranged a service call via my answering machine & showed up on schedule. He was quick to find the problem, neat in his work, professional in all he did, & pleasant. Would definitely hire him again & would absolutely recommend him to others. His service call was $75, about the average in the area. Quoted the price for the repair, had the part in his truck, & was done in no more than 20 minutes.

Called at 7:00, arrived and work was completed by 11:00. Quickly assessed problem with dryer and fixed. Found likely problem w/ microwave and who to contact to get work done.

Found out late on a Thursday night the igniter was going bad on our Whirlpool oven. Left a message with S&S that night. Mike called back Friday AM, scheduled for Friday between 1pm & 3pm. He was out at 1pm and replaced it.

Mike from S & S came to check my dryer timer as it would not turn off the dryer. He found the timer was broken, took the part number, and promised to order it. It was only a short time (2-3 days) before Mike called and set a time to come and install the part. He was more than prompt, friendly and courteous. We will definitely use his service again when any of our other appliances breaks down. Our bill included his house call cost ($72) and the cost of the part ($75). He did not charge for having to come a second time.

IT WAS NICE THAT WHAT HE HAD TO FIX, HE HAD THE PART ON HAND, SO THERE WAS NOT MUCH DOWN TIME FOR MY DRYER. The tech that came out was very nice and I have already recommended them to others.

Mike performed the work quickly and well.

Mike was able to come the same day called. He was calm, soft spoken, and very knowledgeable. His manner and appearance spoke only of professionalism. He had the problem diagnosed in under 2 minutes. He already had the part on the truck and was able to complete the repair in less than an hour. Further, he was very complete and competent in describing the failure, assuring me that it was not a ''user error'' but a part that frequently failed on my brand of refrigerator. The frige now works perfectly. And, he played with the dogs on the way out!

Mike arrived during the promised time window and removed the sash by unscrewing and removing the agitator from the machine. This took about 10 minutes at the most. He was very courteous and professional. We will definitely call him in the future for more serious repairs. He charged us his minimum service fee, which was reasonable.

Mike was prompt and courteous. He stated that aside from the belt my old dryer was in great shape and would probably work for years to come. Great advice considering I was about to replace it rather than fix it, saving me hundreds of dollars!

Great service. I would definately call again.

Mike was right on time and was well prepared. He was very professional and courteous. As it turns out, Mike has had a lot of experience with 'dacor' appliances and knew what the problem was immediately. He made the necessary adjustment very quickly and provided us with information that will help us avoid this problem in the future. I felt the price that was presented was very fair.

GOOD, TIMELY, EXPEDIENT, CLEAN, FRIENDLY, ETC. HE HAD TO ORDER A PART. THIS TOOK A FEW DAYS BUT I WAS TOLD THAT UP FRONT. HE CALLED ME BACK IN A TIMELY MANNER WHEN I ORIGINALLY CONTACTED HIM. REASONABLE LABOR RATES- PART WAS EXPENSIVE. WOULD USE AGAIN & RECOMMEND.

SERVICE CALL WAS SCHEDULED FOR A 2 HOUR WINDOW OF TIME AND THE SERVICE MAN CAME WITHIN THAT TIME PERIOD. HE WAS POLITE, KNEW IMMEDIATELY WHAT WAS WRONG, HAD THE PART WITH HIM AND FIXED IT QUICKLY. HE WAS POLITE AND PLEASANT. IF IT HAD BEEN AN EMERGENCY, HE COULD HAVE BEEN OUT TO REPAIR THE OVEN THE SAME DAY I CALLED. INSTEAD, I OPTED FOR A TIME THAT FIT MY WORK SCHEDULE BETTER. I WILL USE S & S HOME APPLIANCE AGAIN.

MIKE WAS VERY REASONABLE AND FIXED BOTH OF MY APPLIANCES QUICKLY. THE COST REFLECTS THE REPLACEMENT OF THE THERMOSTAT FOR THE OVEN.

PROMPT, FRIENDLY AND HELPFUL. ALTHOUGH MY PROBLEM WAS SIMPLE, I WAS APPRECIATIVE OF THE ON-TIME ARRIVAL AND QUICK DIAGNOSIS OF PROBLEM. VERY FRIENDLY.