Sutton's

The sutton came out one time and he actually climbed up there and put the shingles back on for free. He was just a nice guy. But, he was a couple of thousand higher than the guy that I hired for the roofing.

the job went really. Since I was coming from out of town, they made and appointment and met me in order to gather data for the estimate. Getting the estimate took a little while since we were exchanging information via phone calls and e-mail. I don't consider that a problem. Once we got the contracts signed the roof got done very quickly. The rest of the job was done in a timely manner, we delayed it a few days since I had to clear my schedule to be in town and let thme in. This was my problem, not theirs. The work was done quickly and professionally. This company had done lots of work on the house before we inherited it. This was the reason we originally picked them, but we would be happy to use them again based on the quality of their work,

Sutton's was very professional. I called, made an appointment, and although the person scheduled to come out and give the estimate was unavailable on the scheduled time, Sutton's called me and arranged for another of their contractors to come out at the original time. The contractor who arrived was knowledgeable in general, but did say some of my questions would have to be addressed by the person writing up the formal estimate. I was told I'd have the formal estimate in about a week, and I did. Unfortunately, it was significantly overpriced in my opinion. Sutton's was not the only contractor we contacted to provide an estimate, and they were neither the most nor the least expensive. There was nothing in our experience with Sutton's that made us think we would be poorly served by them, aside from the too high price, but one of the contractors we got a bid from really stood out as exemplary and was who we ultimately went with. We did not regret our decision, and would be unlikely to ask Sutton's to come out and bid our next job (which will be siding) because we would expect them to be similarly overpriced.

The salesman was punctual and professional. He had an estimate for me in a timely manner. Whenever I contact him, he returns my calls promptly. The workers were respectful, skilled and professional. After the job was complete, they inspected the work and made sure I was happy with the outcome. GREAT COMPANY!

We had a very good experience with Sutton.

We did not use Suttons. After many discussions we solved the problem differently. However, I would not hesitate to call them in the future. I have used them in the past and been happy with their work.

Sent e-mail to see if would be interested in performing work required. Received prompt reply and came out to give estimate. Pleased with estimate and gave them the job which was taken care of in timely matter and the work performed was well done. Would definitely consider them for any future work needed.

Work went realy good, person who was doing the work new what he was doing and had the tools and materials he need with him so the only time he needed to stop was for lunck finished everything but spraying ceiling in one day. Was there early the next day taped and sprayed. His cleanup both days was really good better than I would of done. Was a very nice guy when I had to talk to him. He is very good at what he does.

Person from company came out to give use a bid for a new roof his price was very high and he talk bad about the other companies we where working with instead of working with use on price.

We chose another company based on price. Sutton's estimate was waaaaaaay over our budget.

I was very please with the entire process.

when Sutton came out and gave me thr est thought iy was a little high when he came back he spent over 8 hrs found the undrelayment did not have roofing paper and sone flashing wa missingnever installed verry pleased with the job

Sutton Siding & Remodeling Inc's price was decent. I had cheaper bids but the quality of Sutton Siding & Remodeling Inc is better than their competitors. I was willing to pay a bit more. Their punctuality, responsiveness, and professionalism are excellent. I would use them again in a heartbeat.

I have a new roof. That's the best of it. In the beginning when they did the tear off, they found more layers than what was quoted and were ready to charge a nice chunk more. Since I had no idea it was like that, my friend talked them in to not charging me more for it. They did a nice job on the shingled part of the roof, but they put the wrong color on. Of course it was practically done by the time I got home and noticed it. They took $500 off of my bill, but I'm sure it would've cost A LOT more if I'd made them remove it all and put the correct color on. While they were putting the rubber on the flat roof, same friend went up to see how they were doing and found they were not replacing the studs & plywood when it was obvious these needed to be replaced... plus they were throwing their trash down under the flat roof and roofing over it. Then a few years later I noticed mold growing on the underside of the flat roof, so I called them. They came out and inspected and found the rubber roof had not been sealed. They first wanted to charge me because it had been so long, but then realized I couldn't have known about this problem and they did the repair no cost. So they do good work, but watch out for everything and don't let them take advantage of you.

I contacted Sutton through Angie's List, and they contacted me the next day to make an appointment for an estimate. We made an appointment for that Friday at 1pm. Sutton called me at 10:30am on Friday and said they needed to reschedule. We set the next appointment for noon on Monday. The sales consultant Tom was professional and personable. He got up on my roof, took measurements, and made a detailed diagram of my roof. He asked if I wanted him to complete the estimate while he was there, and I said yes. He calculated numbers on a worksheet for awhile. When he was done, I was surprised to see that all he showed me was the total estimate amount on a piece of yellow legal paper. As I had already gotten other estimates, I needed a more detailed estimate to compare to the others. I asked him for the "squares" he measured and he wrote that down for me. Then I asked for the price of the sheathing and chimney repair broken out and he wrote that down for me as well. I would have preferred an estimate on company letterhead with a detailed description of what would be included from start to finish including material and labor details. The prior two estimates were computerized and more detailed. Ultimately, I ruled out Sutton based on their price. The estimate was the highest of the five I obtained and $2,000 more than the company I chose to work with. Tom explained some of their employment practices and other business policies which would result in a higher cost of doing business, but I just couldn't afford the high estimate. Tom talked to me and answered my questions for over an hour. He left copies of their insurance policy, license information, and other things. He also left brochures of the company they use for their shingles and other materials, which is GAF. He talked alot about the GAF company, their warranty information, and the quality of their shingles. As every company I talked to praised their shingles as "the best", you need do your own research into them as well. Tom claimed they could provide a 50 year warranty on labor and materials as they are a Master Elite with GAF. I don't really expect to live in my house more than 10 more years, and I think most roofs would probably be replaced before 30 years anyway, so 50 years is not a significant selling point to me. Overall, Sutton seemed to really have a "sales" approach which focused on the GAF product /warranty and their business practices. It was a little too impersonal and too expensive for me.

Estimator arrived on 04/02/2012 to perform an evaluation of our roofing needs, including a roof tear-off, refurbishing of box gutters, and possible repair of two chimneys. I contacted him by phone later that week for an update on the estimate and was told he was consulting someone about a portion of the roof repair. Two weeks later, I contacted him again by phone about the estimate and was told that he would call me later that day with the estimate or send it in the mail. Three-plus weeks later, I have received neither a phone call nor estimate in the mail. I have since received three estimates from reputable companies and have signed a contract with one of them. This has been a truly disappointing experience with Sutton's that was unexpected, given the mostly favorable reviews on Angie's List and their TV commercial hype ("you call us, we don't call you"). That's right, they don't call you.

I was very happy with the results of Sutton Siding work. They put siding on our home and installed gutters. We had some trouble with the guttering that they did but they came out and fixed any issues we had. I would use them again in the future.

went very well. completed the job quickly and the repair has seemed to last.

The company representative was very helpful. We explained our house is in a small town about an hour's drive south of Springfield and asked about the travel expenses in order to do the work here. It was clearly explained that any cost incurred in travel to give an in-person estimate would be waived, if the company was selected to do the work. Within two days, the person who was scheduled to do the estimate, called to confirm the details. We decided that with the cost of gasoline continuning to rise and taking a toll on our discretionary budget, we could postpone the "wish list" items for a while longer. The company's estimator was very pleasant and accepted this cancellation without any pressure. We appreciate good telephone communication that recognizes the value of potential customer's initial impression of a company by their interaction with it's employees. We appreciate the courtesy and consideration given to our inquiry and decision. We would recommend this company .

As before. Estimator was on time, courteous, and listened to requests. Estimate was received professionally and timely.

Called and asked told receptionist that I had several home repairs that I needed done. She tranferred me to Jim in the handyman division and I related what I needed done and set up a date and time for them to be completed. The carpentry perso arrived on time and went over the work requested. He did the work well and cleaned up the debris which was hauled away. When he finished, he asked me if it was completed as I wanted and also if they was anything else I needed completed. I was very pleased with the serive and the price was fair.

They were good but they were a little pricey. The quality of their work was good.

My small interior remodeling project was done when they said it would be completed. A delay in completing since some special items were ordered for my job. They called when they received the items and we setup a date for completing. Went smoothly and they even cleaned up each day when they were done. Price was competitive. My rental roofing project was completed before the interior remodeling project since it needed to be done to keep from causing damage inside the house. This was completed and looks great. No leaks. I was very satisfied with the work performed - they did what they said and checked with me to make sure everything was completed as I requested. Martha M Sutton

Took three days to get an estimator out to the house and then another three days for an estimate to be made available. Salesman provided some decent promotional materials for the products they wanted to use - but I had to really question their overall knowledge when they misidentified my existing siding as aluminum instead of vinyl. Overall bid was about $2,500 higher than competitors though the salesman insisted that the price reflected higher quality materials, better workmanship, and more professional service (background checks on all workers, cleaning the worksite of debris, etc). I wasn't convinced and decided to go with another company.

The workers were very professional and helpful. I'm not just saying that. They were great. If I had any other remodeling needs, I would definitely use them. The flooring was nice, and if I noticed anything that might be wrong, they fixed it immediately. They showed up on time and I believe they went beyond the call of duty.