Sutton's

As senior citizens, it’s hard to get things done that in years past we were capable of doing ourselves. Climbing ladders to hammer Loose facia, fixing a window that was cracked, fixing a screen in a storm door thats on s roller(used to just pop the screen in and out). Little things mean a lot to keep your home updated and looking good. Curb appeal makes a difference. That being said we want to give a big five star rating to Sutton’s for being there to get all this things done for us. We are so happy with the job they did. Everything looks great. Love our new screen door, is so nice to not have duct tape holding the screen together. We can’t thank you enough. Great service from a great company. Shout out to Adam and all the other workers, job well done.

Sutton's roofed my ranch house w/attached garage in 2015. I noticed a small water puddle on the garage floor in 2020. The next Monday morning Adam was out to inspect for the source of my problem. He determined that caulk on a vent had lost its seal. He wanted a better caulk than he was carrying on his truck for the repair. He returned after lunch with the right caulk and resealed both garage roof vents. Adam texted me at 2:00 that the repair was complete. I am very pleased with Sutton's standing behind their installation work. In addition to a new roof, the 2015 job as pictured also included windows, doors, siding and interior reconfiguration.

Very good! They are very professional, they do exceptional and quality work. They are very tidy and explained everything very well.

They did fantastic. They had some trouble Overcame difficulties and completed the job to our satisfaction.

Excellent job, no problems. They were very professional and cleaned up the yard every day before they would leave. The workers were very polite and professional as well.

I liked their work. They are very courteous and they have a good sense of humor!

Good professional work done, has been a few months & repair seems to have worked, I just thought the price was kind of high for about 30 minutes' worth of work; obviously I could have opted to get another bid, but Suttons was able to do the work on same day as estimate so it was very convenient.

Excellent. Very reasonable price. I would use them again

Hired Sutton's to reroof a 35 year old two story home. Sutton's recommend 3-Tab, 25 year Comp. shingle (CertainTeed Corporation). Within a month after reroof notice water stains on ceiling in two rooms. Walked into attic, condensation dripping from ever nail protruding from roof. Everything (stuff in storage) in attic was damaged. Called Sutton's, salesman came to house looked in attic and said roof needs vents. Asked why it was not done when roof was installed he said he didn't know. Sutton's did install 5 roof vents. 10 years later roof leaks again. Called Sutton's, salesman looks at roof and said the shingle were bad and will help file a warranty claim with CertainTeed Corporation. Asked salesman if Sutton's was aware of problem with shingles from this company and he said yes. Asked why Sutton's did not notify customers about this problem. He did not have answer. CertainTeed Corporation issued a check for a pro-rated amount based on age of the roof. However, installing new shingles would be the cost of homeowner. Sutton's salesman asked if I wanted them to install new shingles; responded with, "No, thank you." Salesman: Kevin King very Professional Receptionist: I thought was rude.

Roof leaked around skylight the very first rain The came back to house to fix leak 9 years later leaked again I called Sutton's informed them roof was leaking again. I was told they did not have time to look at roof. Call another roofing company. After inspection was told roofing deck wood rooten next to skylight do to flashing installed incorrect

Excellent. The cost was well in line with any other company I called. They were very quick to come out to complete the repairs and cleaned up properly. I will be having them replace the roof in the spring.

I had a good experience. The guy that came out was real nice and he told me that they would cost too much for the work I needed done to my house, he recommended Angie’s List then.

After talking to a gentleman on the phone, instead of taking advantage of me and telling me that i had to replace the entire windows he suggested I call another business in town to see if just the glass could be replaced. Saved me a lot of money...Thank You, You Are Awesome!

very smoothly. No interruption or problems with our personal routine. Excellent responsive service! They are the best. Handled all insurance details for us. .

Found prices to be the highest received and the quality of the products to be medium.

Done quickly and a good job. There was a window broken but they made it right with me.

My garage's vinyl siding was melted on the right side because of a neighbor's fire November 9. My insurance claims specialist did send them their estimate what it would cost to do the job before November 17. Sutton's man Ed came by to create their estimate November 17. My siding had stopped from being made 10 years ago. I knew Ed would have to find a close match but not that it would take days, and I did call the office. Sutton's man Ed did come by with siding samples finally on December 9 for my husband and I to look at. I finally called their office to sent me an estimate by email December 11. My insurance estimate which they were fully aware of was $1080.93 and they decided to charge $1460.00. Sutton's is not new to this process. They know they have to prove to insurance why more cost, but wanted me sign a contract without going through this process costing me more in the long run. I was considerate through the whole process with Sutton's if not naïve. I should have dropped them considering their lack of interest in my job for 15 days. I am upset that they could handled it more professional and just done the job. They told my insurance claims specialist they would show why it would have cost more he is still waiting for that paperwork.

The work was well done, but took excessively long to finish, due to delay getting the doors needed to complete the product from the supplier. What was supposed to be a 5 week project took more than 3 months. Sutton did make a modest reduction in the price, due to the delay. They also tried to get the same from the supplier, but were not able to.

!This is NOT a reliable contractor to deal with. We asked them for an estimate on fixing our drywall and ceiling from water damage. They gave us an estimate but said we had to give them $1,000 right away before they would do anything so we did. Week after week they would put us off and after 3 weeks they told us that it would be at least 6 more weeks before they would even start - and this was AFTER they took our $1,000 and never told us about any type of delay! They rarely got back to us, wouldn't send us any updates on our estimates and refused to send anything via email (always in person) but the person who was supposed to meet us always forgot the time or just made excuses to cancel. Needless to say, we cancelled. Do NOT hire

The workers came when they were suppose to. Very punctual. They did an extremely good job on making sure that there was no mess. The craftsman shipment was awesome!

Obviously the salesman had no intention of sending me an estimate, and lied about preparing it the next day. Very poor service!

Great Job! They went above and beyond for us. They removed bird nesting debris from attic while repairing roof as well as removed tree limbs which were overgrown and touching roof. Professional and efficient!

We had numerous shingles on the south facing side of our house failing; there was not water damage yet. We called 4 separate roofing companies to get quotes; Sutton's was the one we ultimately chose for the customer service they presented and the 50 year warranty, even though they were more than $2,000 than any other quote. The salesman was great to work with and went out of his way to help us with the insurance claim for wind damage. During the signing of the contract, I brought up that our claims adjustor mentioned we should have our chimney looked at as it may need some tuck pointing. I asked Ben, our salesman, if Sutton's had someone they have very good experience with; he said yes and that he would ask him to come look at our chimney. The following week, I called Ben again to check to see if they planned to start the room the following week as I was given a 2 week estimate to begin the project and also to check on the status of the Mason. He clearly had forgotten to ask the Mason come look at our chimney- but this was fine; he assured me he would have him come look at it during the roof replacement. They were actually ahead of schedule and thus they asked if they could start our roof on Friday, May 22. We had plans to be gone the weekend so I discussed this with the contract manager, and he assured me that it was fine for us to be gone as he would oversee the project. I also told him it was perfectly fine to leave the dumpster until Tuesday morning to have picked up, even though the project would be completed by Saturday at the latest since it was Memorial day weekend. When my husband I arrived home on late Monday night, May 25, we found 3 packages of shingles, a large broken container of nails (I picked up 22 nails from our yard), several rolls of the Tiger Paw roof protection, a box of trim coil, another sealed box of something, several metal tubes, and several tarps and other random equipment left on our lawn- not the concrete driveway, the sidewalk, or the deck- the actual green grass lawn. I immediately e-mailed the salesman as he was the only person at the office that I had e-mail. The following late morning I received the following e-mail back: Hi Katrina, I apologize for the state of your yard when you returned home. I think what happened was a breakdown in our completion scheduling. Normally, the roofing foreman picks up the leftover material from a jobsite immediately after the job is completed. He also inspects the completed roof and collects the final payment from you on that visit. For whatever reason, he did not come by to pick up the material. Do you have any messages from our production department to meet with you to go over the completed job? I'm going to check with the roofing production manager now and have him call you. Ben Sales Consultant I additionally e-mailed him with the fact that I found numerous nails in our driveway and old tar paper and shingles scattered throughout our yard; I never received a response to that e-mail. When the project manager called it was just to say that he was going to have the dumpster picked up that afternoon and no mention of any issues that I discussed with Ben. Additionally, when I came home that day from work, the dumpster and left over supplies were gone but there were still old shingles and tar paper in our yard. It has been 4 business days since I informed this company of the issues I had with them, and I still have not received any further follow up, nor have I heard anything from the Mason they were supposed to send out. The only positive thing I can say at the end of the project is that the new roof looks nice, and thus far, no leaks.

It was $22000. The trim was around the side because they were replacement windows so they fit into the old slot. It came up about to 30 windows. One of the sliders got really sticky and they took care of that pretty easily. The replace 2 sliders. They were good. Excellent clean up. They didn't took out a window that they didn't replace right then. The guys were very easy to work with and very professional.

It was $22000. They measured and they had another guy come out and remeasured and then view everything. I spent a fair amount a time on the sales person. Then she came out for the siding to finalize the colors. So there was time spend on that. She was very professional. Then the guys came out and unloaded. It was 10 days of work. They unloaded some stuff in the garage to keep it in good shape. I had both horizontal siding on the bottom and then vertical going up. They had to work with 2 different colors. It was different from what they normally worked with. They did the job. They were very courteous and professional. It looked very good. The colors were a lot brighter. I got compliments on it. The sales person was easy to work with. She's fairly new at her job.