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Sutton's

Roofing, Windows, Siding,

About us

Sutton Roofing & Siding was started in 1946 by Edsel & Mayme Sutton in Springfield Illinois. Edsel sold the work and Mayme ran the business. They had an installer and focused solely on Roofing and Siding. In those days, there were only a handful of colors to offer customers. The Sutton’s prided themselves on using the highest quality materials and installation available. Then, they put their name on it and offered a guarantee. A handful of the projects they did in those early days can still be seen on homes in the older areas of Springfield today. In the late 1970's, Douglas Sutton moved back to Springfield and took over the family business for his parents, Edsel and Mayme. He changed the name to reflect the expanded remodeling services. The new name was Sutton Siding & Remodeling, Inc. A marketing partner of Doug's was responsible for one of the most successful marketing campaigns in Springfield. Sutton Siding & Remodeling adopted the slogan, ""You call us, we don't call you."" That is because some key competitors at the time were dialing for dollars every evening and on weekends bothering people for appointments. The slogan worked and separated Sutton's from the vultures lurking on the phone. People still refer to that slogan today and refer to Sutton’s as simply “Sutton Siding.” Fast forward to 1995 and Douglas Sutton Jr, along with his brother Michael Sutton, took over the family business. Eventually, the duo decided to change the name to simply ""Sutton's."" The pair added a property restoration division and is recognizing a need in the marketplace to help customers after a fire or storm damage. Together, the brothers still operate the business in partnership and work in the business every day in the same office on Peoria Road on Springfield’s north side. Sutton’s has three distinct divisions. They are Exteriors, Remodeling, and Service. Sutton’s started as a Roofing and Siding company and is still the largest Roofing & Siding Company in central Illinois.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

Repair, Replacement & Installation Of Roofing, Siding, Replacement Windows, Entry Doors, Deck Building, Cabinets, Painting, Home Additions, Skylights, Remodeling General, Basement, Awnings, Fire & Water Damage, Kitchen & Bathroom Remodeling,

Services we don't offer

We do not offer plumbing services, electrical services, or framing services,

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.6141 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
15%
3
6%
2
3%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
4.1
professionalism
4.6
responsiveness
4.5
punctuality
4.6
Showing 126-141 of 141 reviews

Grace Y.
10/2014
5.0
deck cleaning, decks, pressure washing, roofing, siding
  + 3 more
unknown
Description of Work: I had my deck power washed and stained. The subcontractor they hired did an excellent job. He helped me pick out a stain color and answered all of my questions. They covered my windows and siding with plastic, were great at communicating and paid attention to details. The only issue I had was that I had to contact the salesman twice to get him to contact the subcontractor who then called me the same day to schedule my appointment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Sutton's
Thank you for giving us an "A" on Angie's List! Ben has some before and after pictures of your deck and the transformation looks amazing! Thank you for choosing Sutton's and I hope that you will consider us again for your next home improvement project!

Maria R.
10/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Mounted stained glass panels in already existing windows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Sutton's
Thanks for the review [removed member name]! It is great to see that years later you are still satisfied with Sutton's. We appreciate your business and it is always good to see a satisfied customer continually choose Sutton's for their home improvement needs. Thank you again!

susan S.
10/2014
2.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Response from Sutton's
We appreciate you giving us the opportunity to bid on your windows and roof in 2012. However, it is unfortunate that we were not able to come to an agreement to complete your work. I apologize that your Sutton's experience was not what either party expects. We understand that we will not be able to earn each and every project, but we do not understand a bad experience for any potential customer. I again apologize that this was your experience with our company. Thank you for your review of Sutton's so that we can continue to monitor & improve our business!

Stephen C.
10/2014
5.0
roofing, replacement windows
  + 0 more
unknown
Description of Work: Replaced home windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Response from Sutton's
Thank you for the review [member name removed]! It is awesome that you are still pleased with the windows that we installed in 2010! Thank you for using Sutton's and I hope that you will continue to enjoy your highly efficient windows for year to come!

Laura M.
09/2014
5.0
drywall, flooring contractor, siding, sunrooms, replacement windows
  + 3 more
I would hire them again.
Description of Work: Remodel of sun porch. Window, flooring, drywall. Theyhave also installed a sunroof for us.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sutton's
Thank you for continuing to choose Sutton's for your projects Laura! We are glad that we are able to prove ourselves to you and your husband again and again throughout the years. It is great to hear that years later you are still satisfied with your sunroom remodel and our team! Thank you again for choosing Sutton's.

Scherrie G.
07/2014
5.0
remodeling, roofing
  + 0 more
unknown
Description of Work: They fixed the walls and ceiling and painted the wood work. They repaired the garage ceiling where some water damage had been done when roofing was being done by another contractor. Repaired walls and ceiling in kitcher and bath and great room with a very tall ceiling. Thay also did some other minor repaire. All time goals wre met.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Sutton's
Thank you for the review [removed member name]! We are glad that we were able to help you with your water damage repairs as well as update some parts of your house. It turned out great and we are glad that you think so as well. Thank you for choosing Sutton's for your insurance repair and we look forward to getting you a bid for your kitchen in the near future!

Schenaio V.
06/2014
5.0
drywall, interior painters
  + 0 more
Very well.
Description of Work: Drywall repaired, painting and repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from Sutton's
thank you for your positive review! Your house looks great and we cannot wait to see what you come up with for kitchen plans! We are lucky to have you as our customer and will always be here when you need us!

Jodie C.
06/2014
3.0
remodeling
  + -1 more
.
Description of Work: They had to jack up the floor to put a new beam and repair a ceiling. Very slow in getting an estamint and slow to do the work. The beam cracked and they just painted it.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$2,400

Response from Sutton's
Thank you for leaving a review for us [member name removed]. We hope that your remodeling project from 2007 is still looking fantastic! As for the beam in 2010, I will have Tom, your representative, give you a call and see if we can solve the problem. As I'm looking through the notes on your projects I noticed that it was mentioned that a structural engineer came out to scope the problem before we did the work so that leads me to believe that the crack is more of a cosmetic issue (easy to fix) than a structural issue. However, with this being said, it is still something that we would be happy to take a look at. Thank you for your feedback and I will personally make sure that you are followed up with!

jacqualine W.
05/2014
3.0
flooring contractor, home remodeling
  + 0 more
.
Description of Work: intalled bathtub, surround, faucets, shower;;installed new floor;;installed new vanity and medicine cabinet;;painted walls

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$3,900

Response from Sutton's
Good morning (removed member name), I apologize that we did not meet your expectations. It saddens me to see these type of reviews about our company especially since we were under the impression that you were more than satisfied with our services. However, you did note that you would again hire us again if the opportunity were to arise and we greatly appreciate that.We hope that in the future we will be able to exceed your expectations. Thank you for your business and I again apologize for not meeting either of our standards.

Barbara M.
04/2014
5.0
replacement windows
  + -1 more
No problems.
Description of Work: Installed new windows.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sutton's
Thanks for the review [member name removed]! We are glad that Tom, our products, and our team were able to fully meet you needs! It seems as if the windows are still working great after almost 10 years and that's what we love seeing!

carol G.
03/2014
5.0
roofing
  + -1 more
Excellent
Description of Work: Roofing

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sutton's
Thank you for the positive review! We are glad that 19 years after your roofing installation it is still performing as both parties expect. Thank you for your business and we look forward to hearing from you in the future!

Joyce O.
02/2014
5.0
roofing
  + -1 more
great service!
Description of Work: Suttons came out and looked at the cracks in our plaster to make sure there wasn't any structural damage. They were through, prompt, courteous. Always recommend Suttons

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sutton's
Thank you for recommending Sutton's Joyce. Good reviews are always great to hear and we are glad that Kevin, the roofing crew, and the rest of our team could be of service to you! Thank you for your business!

Phyllis E.
12/2013
5.0
gutter repair
  + -1 more
.
Description of Work: Went fine so far. Will see results when it rains! and if the gutter no longer leaks. We got new gutters this time last year (not from Sutton's) and the new gutter started leaking in three months and the company who installed refused to come out and fix it after months of complaint. I called all three that you list. One came out within 45 min. of calling and gave an estimate. Really liked them and would have hired them but their estimate was higher than Sutton's. The other one I called does not do gutters themselves but "farms" it out to another company. We did NOT want that because that is the problem we had last year. The company we hired "farmed" it out and then when we had a problem the company we hired would not do anything about it because they didn't do the work. Sutton's were very timely BUT the office did not let me know when they were coming for the estimate and did not let me know when they were coming to fix the problem. Had I not been here both times they would have had to come back. They need to call first to be sure someone is home. I gave them a "B" because of not letting me know they were coming out to both give an estimate and do the work. We were very surprised that their estimate was lower than the other we received. Yes, we would definitely call on them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Sutton's
Thank you for the kind words! We are glad that we were able to meet your pricing/quality needs and if for any reason you have an issue with our repairs we will be more than happy to help you. We thank you for your business with our company!

Darleen M.
07/2013
5.0
roofing
  + -1 more
GREAT. ! !
Description of Work: Replased shingles by chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Sutton's
Thank for for the positive review! We are proud and glad that Jim and our company were able to help you with your repairs promptly and professionally. Thank you for your business and allowing us the opportunity to do work on your home!

Ed D.
08/2012
1.0
roofing
  + -1 more
never responded
Description of Work: must not know how their webpage works i signed up for estimate and they never called or showed up.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Sutton's
While this was certainly not intentional, we do apologize if we missed your email. We do have a sophisticated spam filter. Perhaps your email address what blocked. Looking back over our records, we did receive an estimate request on 7/13/12, and 7/16/12. Both of which we have not only responded to, but have actually contracted the work. Thanks for making us aware of a potential problem with our website. We have a full time receptionist that will answer your call if you would rather call for the estimate. The number is 217-528-3911. Thank you Member.

J. L. L.
11/2011
5.0
roofing
  + -1 more
(See above)
Description of Work: I needed to have my roof inspected because it looked like I had some shingles missing. After hearing good reports about Suttons, I called for an appointment. The guy showed up earlier than what I expected (this is a good thing) and while I was expecting to hear the absolute worst news possible, I was greatly surprised to hear there was nothing wrong with my roof and it should last another 20 to 25 years. Naturally I was pleased with this report because I expected the worst since most repairmen try to take advantage of women lack of knowledge in areas like this. I had heard Sutton Siding/Roofing was not like that and was pleasantly surprised to find out it was true. Since they were honest with me, I wouldn't hesitate to call them for other repairs. Since they didn't do any work, just gave me their opinion/estimate, there was no charge. That was another pleasant surprise. Sutton has a very good reputation in this town and they have earned it.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sutton's
Thank you for the review.

Contact information

1926 N Peoria Rd, Springfield, IL 62702

http://www.suttonsinc.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
104000303
Trade License Locale
Springfield IL
Trade License Authority
Illinois

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Windows,
Siding,
General Remodeling,
Handyman Services,
Doors,
Gutters,
Drywall,
Sunrooms and Patio Enclosures,
Interior Painting,
Kitchen and Bath Remodeling,
Finished Carpentry and Woodworking

FAQ

Sutton's is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Sutton's accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Sutton's offers free project estimates.
Yes, Sutton's offers eco-friendly accreditations.
No, Sutton's does not offer a senior discount.
Yes, Sutton's offers emergency services.
Yes, Sutton's offers warranties.
Sutton's offers the following services: Repair, Replacement & Installation Of Roofing, Siding, Replacement Windows, Entry Doors, Deck Building, Cabinets, Painting, Home Additions, Skylights, Remodeling General, Basement, Awnings, Fire & Water Damage, Kitchen & Bathroom Remodeling,
We do not offer plumbing services, electrical services, or framing services,

Contact information

1926 N Peoria Rd, Springfield, IL 62702

http://www.suttonsinc.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM