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Arizona Tile Co

Ceramic Tile, Flooring Sales and Installation, Carpet Sales and Installation,

About us

The Arizona Tile Company provides the personal and friendly service you deserve, unique design ideas and expert installation of Tile, Carpet, Hardwoods, Laminates, Cork and Luxury Vinyl for your home. We also now carry a complete line of granite and solid surface countertops.

Business highlights

29 years of trusted experience

Services we offer

Installation of Ceramic, Porcelain, Carpet, Wood, Vinyl, Luxury Vinyl Tile and Laminate Flooring-sold by our store.

Services we don't offer

We do NOT offer installation for other stores' goods. We do NOT offer refinishing, repairs or refinishing hardwood floors.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.959 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
7%
3
2%
2
0%
1
3%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-59 of 59 reviews

Ty M.
10/2017
5.0
flooring contractor
  + -1 more
From start to finish, Arizona Tile was a pleasure to work with. They were in our office measuring the flooring within 24 hours of first contact and had our new floors laid is a very timely manner. They made themselves available during our non-working hours as to not disrupt our daily working schedule. The floors look amazing and I would recommend them for any home or office project!
Description of Work: Dental office flooring renovation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Arizona Tile Co
Thank you for the great review! We love working for [Member Name Removed] Dentistry!

C D W.
10/2017
5.0
carpet installation, ceramic tile, hardwood floor
  + 1 more
We have used Arizona Tile for several projects at our home from floor and backsplash tile to hardwood flooring and carpet. Their selection of materials is second to none and their installation is professionally done. The staff is very knowledgeable. We will use them again.
Description of Work: flooring and tile installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Arizona Tile Co
Thank you for taking the time to do this awesome review! And thanks again for your business! We truly appreciate it!

Merle S.
09/2017
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
Great. The salesman was very helpful with choosing the best material for my budget. The installer was on time and did a great job.
Description of Work: I purchased tile for two bathrooms and a kitchen and carpet for two bedrooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Arizona Tile Co
Thanks [Member Name Removed]! We loved working with you!

Amy K.
08/2017
5.0
ceramic tile
  + -1 more
They were prompt to install, nice people & did a very good job! We have referred many people & have had an overwhelming positive response about the work & look of the backsplash!
Description of Work: Kitchen backsplash

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Response from Arizona Tile Co
Thank you so much! We love to hear from happy customers! And thank you for referring your friends and family. That's the best compliment we can receive.

Lisa F.
08/2017
5.0
ceramic tile
  + -1 more
Our sales rep, Kiel and the installer, Kenneth, were great to work to worth. Kiel even came over on his day off to discuss a question with Kenneth and I.
Description of Work: We went to Arizona Tile to select tile for our kitchen backsplash and to price installation. We were very please with the selection and pricing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Arizona Tile Co
You're the best! Thank you for taking time to write this great review! We appreciate you and your business.

Kathy S.
08/2017
5.0
carpet installation, ceramic tile
  + 0 more
Great! Karen was personable, professional, and finished the job fairly quickly. Looks wonderful!
Description of Work: Carpet installed in 2 bedrooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,450

Response from Arizona Tile Co
[Member Name Removed] - Thanks so much for taking the time to review The Arizona Tile Company! As always, we appreciate your business and the fact that you "shop local". It was a pleasure working for you! Thanks again - Sheryl

Kris M.
08/2017
5.0
ceramic tile, flooring contractor
  + 0 more
It went extremely well. We are pleased with everything. The sales person was great to deal with. I told him what I was looking for and he took me right to it. He worked with my schedule and was very responsive. The installers were extremely professional and good at what they did. The finished product looks great. We would recommend all to anyone.
Description of Work: In addition to a new kitchen backsplash, they replaced broken tiles, put down new tiles and stained the grout of an existing kitchen floor. They also put down a new bathroom floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Arizona Tile Co
[Member Name Removed] - Thanks so much for taking the time to write such an awesome review for us! We really appreciate it and truly appreciate your business! Enjoy the rest of your summer! Thanks again - Sheryl Daugherty, Owner

Myra H.
08/2017
5.0
ceramic tile
  + -1 more
Great experience from the sales rep to the installer. Couldn't have gone any smoother. Highly recommended!
Description of Work: Backsplash tile installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Arizona Tile Co
Thanks [Member Name Removed]!!!!

Rick E.
07/2017
5.0
ceramic tile
  + -1 more
Tile installer arrived on day both days. Explained the installation process and proceeded to install the backsplash. He did an excellent job. Looks great. Left the place clean after the job.
Description of Work: Backsplash in the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Arizona Tile Co
[Member Name Removed], thank you for taking your time to review The Arizona Tile Company! We appreciate your business and the fact that you shop local! Enjoy your new backsplash!

Shane R.
07/2017
5.0
carpet installation, flooring contractor
  + 0 more
We had a great experience with Arizona Tile Company. They are professional, have amazing prices, and were able to take care of our needs quickly. The staff, installers, and owners are all great to work with. I highly recommend them for your flooring needs.
Description of Work: We had Carpet replaced in our basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Arizona Tile Co
Thanks [Member Name Removed]! We appreciate your business!

Linda L.
07/2017
5.0
flooring contractor
  + -1 more
Crew was prompt, informative, and neat. The quarter rounds were expertly finished and the hardwoods look flawless. Floors are beautiful. We couldn't be happier.
Description of Work: Tile and carpet removed, hardwoods installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

larry H.
06/2017
5.0
ceramic tile, flooring contractor
  + 0 more
finished product looks great. quality material. the subcontractor who installs for arizona tile co was McGuires Custom Tile from New Berlin, Illinois. They did a fantastic job. Highly recommend them. Highly recommend Arizona Tile and McGuires
Description of Work: installed new tile floor in dining, living, and laundry room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Arizona Tile Co
[Member Name Removed] - Thank you for the awesome review! We really appreciate your business and hope we can be of service again in the future! -Sheryl, Co-Owner

Kim W.
05/2017
5.0
ceramic tile, flooring contractor
  + 0 more
Very well. Professional and honest company. Will use again for our kitchen flooring.
Description of Work: Laundry floor laid. Dave was very helpful and professional in showing us tiles and helping us with our budget.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Arizona Tile Co
[Member Name Removed], thank you for your great review of The Arizona Tile Company! We really appreciate your business and appreciate you shopping local! Thanks again!

Dana G.
12/2015
5.0
ceramic tile, flooring contractor, hardwood floor
  + 1 more
The installation went smoothly and was of good quality. The installer was easy to work with, tidy, and polite. I will use them again!
Description of Work: Wood floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Arizona Tile Co
[Member Name Removed] - Thank you for your great review of The Arizona Tile Company. We sincerely appreciate you taking the time to write the review and are so happy to have you as a satisfied client! Thanks again.

Timothy E.
07/2015
1.0
carpet installation
  + -1 more
I went to the store looking for ideas and prices on some remodeling that was going to be done on my house. I went to the showroom twice. Both times I was there for at least 20 minutes and nobody even had the time to greet me, say hello- I'll be with you in a few minutes or even any verbal or non verbal communication the entire time I was there. I am a retired doctor that practiced in Springfield for more than 25 years and this place has the worst customer service I have ever seen. Don't waste your time.
Description of Work: I came to the store to look and was completely ignored.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Arizona Tile Co
[member name removed] - I'm the owner of The Arizona Tile Company and am very disturbed by your review. I work at the store every day and am having a hard time understanding how this happened. We always have a receptionist at the front desk. So both times you came in no one greeted you? No one was at our front desk? If so, that's totally unacceptable. There were no sales people in the showroom, even working other customers? Was the store extremely busy? May I ask what days of the week and times you came in? I assure you that is our mission to serve our customers above and beyond their expectations and I sincerely apologize that didn't happen with you. Sorrowfully, Sheryl Daugherty

Jill S.
12/2014
5.0
carpet installation, flooring contractor
  + 0 more
Great! The showroom had everything I needed and could want. I took home some samples, made an appointment for Dave to come measure. He made a convenient to me appointment, was on time and very easy to work with. I called him with our choice and wanted it installed by 12/1 and that's exactly the day it was installed! The carpeting was exactly what I ordered and what I wanted. The installers were professional, punctual, courteous and did an excellent job and cleaned up the area. The small amount of leftover carpeting was in a neat roll. I was called prior to billing to make sure it was exactly the way I wanted it and it was. I paid the bill and have used Arizona Tile in the past and will continue to use them in the future.
Description of Work: Sold me carpeting and had it installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Response from Arizona Tile Co
(removed member's name) - Thank you so much for your awesome positive review of Dave and The Arizona Tile Company. We're so happy that you're happy! We sincerely thank you for your business and your loyalty. We appreciate it! Happy holidays to you and your family! - Sheryl Daugherty, Owner

Lynda L S.
11/2014
5.0
ceramic tile
  + -1 more
Great work & attention to details.
Description of Work: Removed old tile in bathroom & replaced it with new. Did backsplash in the kitchen. A firne product & a fine job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Arizona Tile Co
[member name removed]- Thank you so much for your kind review of the tile work done by The Arizona Tile Company! We always strive to exceed our customer's expectations and are always happy when that happens. We truly appreciate your business and referrals. I'll forward your review to Kiel. I'm sure it will make his day!

Alan B.
11/2014
5.0
carpet installation, ceramic tile, flooring contractor, hardwood floor
  + 2 more
The entire project went extremely well. This required coordination with other contractors responsible for much of the bathroom remodeling project. It also included removing existing hardwood, carpeting and tile flooring which was replaced with hardwood, carpeting and tile but not necessarily in the layout as the original flooring -- i.e., where there had been carpeting there now is hardwood and tile. The primary individual with whom we worked at Arizona Tile handled everything almost flawlessly. The skill level of all the workmen was exceptional and the care and pride they took in addressing their responsibilities was outstanding. They also move all furniture out of rooms and replace once the jobs were completed which also was handled unbelievably well. This was a major undertaking which was approached with some apprehension and dread by the homeowner but the experience was nothing like anticipated. This company and the staff we worked with absolutely exceeded all expectations. I cannot recommend highly enough working with Arizona Tile if you have any flooring or tiling needs whatsoever!
Description of Work: Replacing flooring on two stories of our home and bathroom remodeling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$21,000

Response from Arizona Tile Co
[removed member name]- Thank you so much for your awesome review of The Arizona Tile Company. We are so pleased that you are happy with the final product, but just as importantly, happy with the process. We certainly understand taking on a large project such as yours is intimidating and we're glad that we could make it easier for you. Thanks again! We truly appreciate your business!

Chuck S.
08/2014
5.0
ceramic tile
  + -1 more
Everything was professional. The fireplace looks great.
Description of Work: Ordered and installed porcelain tile to reface a fireplace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Arizona Tile Co
[Member Name Removed] - Thank you so much for the positive review! We're so happy that you're happy! We sincerely appreciate your business.

Dennis T.
08/2014
5.0
ceramic tile
  + -1 more
Our salesman was Dave Cappellin and he was very helpful. He was the only salesperson we spoke to of the several tile shops we visited who came to our house to measure and provide ideas. After that we met Dave at Arizona Tile and he was very helpful and patient and we looked at many, many samples. We finally settled on a 12x24 porcelain tile which now that's it's down, we're very happy with the decision to purchase. Chris was the installer and he did very good and professional job. One reason we chose Arizona is we wanted to use their installers just in case something happened and we knew they would back up the tile and the work. Dave was recommended by friends who were very pleased with their end result as well. One thing I appreciated Dave did was to call after the tile was laid to see if we had any issues. He said if we did have any issues later to be sure to contact him. We'll be doing a backsplash in the next month and we again seek Dave's assistance. Arizona has a great selection of tile, but I would price check other places to see if Arizona will meet or beat a better price. Tile isn't inexpensive, but they are in the ballpark compared to other shops in town.
Description of Work: Provided tile for kitchen remodel and installation.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Response from Arizona Tile Co
[Member Name Removed] - Thank you so much for your positive review of Dave Cappellin and The Arizona Tile Company. We pride ourselves on our selection and always want to make sure you "love" your selection! We appreciate your business!

C D W.
06/2014
5.0
hardwood floor
  + -1 more
Dave Cappellin worked with us to obtain the best flooring for our needs. The installers did an excellent job in a very professional work;man like manner. They were very meticulous in their work especially mitering the wood around the fireplace hearth. They were neat and cleaned up the worksite each night during the installation process. They cleaned the garage where they had to work due to rain. Overall we would give an A to the entire process from sale to installation.
Description of Work: Provider installed new hardwood floor, removed existing carpet and pad and disposed of same.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Arizona Tile Co
Thank you so much for your positive review of Dave and The Arizona Tile Company. We truly appreciate your business!

Carolyn F.
04/2014
5.0
ceramic tile
  + -1 more
They did it in a timely manner and cleaned up. It looked really nice after it was done.
Description of Work: I used Arizona Tile Company. I had a backsplash installed in my kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from Arizona Tile Co
[Member Name Removed] - Thank you for the positive review! So glad you love your new tile kitchen backsplash. We sincerely appreciate your business!

tim E.
12/2013
1.0
flooring contractor
  + -1 more
There was only 1 other customer in the store when I came in and no one would greet me or even take the time to let me know that they would eventually help me. I was in the store for about 15 minutes before I left.... horrible service.
Description of Work: I used ARIZONA TILE CO.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Arizona Tile Co
[Member name removed] - As co-owner of The Arizona Tile Company I am very upset by and concerned with your review. I sincerely apologize for the lack of service and assure you that is not our normal mode of operation. It's awful that you had such a poor reception and experience and I will certainly address the issue with my entire staff and get to the bottom of it. It is inexcusable and I am so sorry. Please accept my personal apology.

Paul S.
11/2013
5.0
ceramic tile
  + -1 more
I would recommend them to anyone. Ernie was great.
Description of Work: Bought my tile here for a bathroom reno. I asked a lot of questions and they had the answers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Arizona Tile Co
(member name removed) - Thank you for your kind review! We appreciate your business and hope we can work together again in the future. I'll definitely let Ernie you posted this positive review.

John M.
08/2013
4.0
ceramic tile, flooring contractor
  + 0 more
They were very good. I liked the display choices that they had and you could see what they had before I made the big purchase. They did the measurements for me and all of their measurements were right on. I did not have to take too much back. I would use them again in the future.
Description of Work: I bought all of my hardwood, tile and carpet from Arizona Tile Company.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)
    • 3

Contact information

3100 Cockrell Ln, Springfield, IL 62711

www.ariztile.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Ceramic Tile,
Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Countertops and Backsplashes,
Marble and Granite

FAQ

Arizona Tile Co is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 10:00 AM - 4:00 PM

Arizona Tile Co accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Arizona Tile Co offers free project estimates.
Yes, Arizona Tile Co offers eco-friendly accreditations.
No, Arizona Tile Co does not offer a senior discount.
No, Arizona Tile Co does not offer emergency services.
Yes, Arizona Tile Co offers warranties.
Arizona Tile Co offers the following services: Installation of Ceramic, Porcelain, Carpet, Wood, Vinyl, Luxury Vinyl Tile and Laminate Flooring-sold by our store.
We do NOT offer installation for other stores' goods. We do NOT offer refinishing, repairs or refinishing hardwood floors.

Contact information

3100 Cockrell Ln, Springfield, IL 62711

www.ariztile.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 4:00 PM