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Complete Plumbing Services, Inc

Plumbing, Drain Cleaning, Water Heaters,

About us

We are a family owned/operated plumbing & HVAC company with over 25 years in the industry and a 2017 Super Service Award winner, offering residential and commercial services. We have focused on plumbing since establishment, but recently added HVAC services to our plumbing services and are offering the same level of expertise, care, and customer service that you have come to expect from our plumbing services. Kristina Johnson has 15 years’ plumbing office experience, but has been around plumbers all of her life. Her father, grandfather and uncle are all plumbers! It is probably no coincidence that she also married a plumber. Jerry Johnson has been a plumber for over 22 years. he is licensed through the State of Ilinois CCCDI (Cross Connection Control Device Inspector) and Med Gas Certified. Tina and Jerry have built on the family business and now run Complete Plumbing Services, Inc. in South Elgin, Illinois. We serve the Chicago Northern Suburbs, including Elgin, Bartlett, Schaumburg, St. Charles, Geneva, Elburn, Batavia and the entire Northern Illinois Region. We provide comprehensive services to our residential, commercial and industrial clients. When you call Complete Plumbing Services, it will probably be Tina who answers the phone. but no matter who answers, you can be assured that you will be speaking to someone who understands plumbing and HVAC services and we will be able to dispatch the help you need to get the job done–promptly and professionally.

Business highlights

15 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Services include, but may not be limited to: Plumbing = toilets, faucets, sinks, tubs/showers, outdoor water spigot, garbage disposals, laundry trays, tankless or standard water heaters, drain leak detection and repair, water line detection and repair, sewer rodding and televising, gas line leak detection and repairs. HVAC= furnace, air conditioner, humidifier, other HVAC equipment. Remodeling= bathrooms, kitchens, laundry rooms, new additions. COMMERCIAL AND RESIDENTIAL SERVICES

Services we don't offer

Give us a call today to discuss your service needs!

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

5.050 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
2%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 26-50 of 50 reviews

James G M.
11/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

BEVERLY D.
10/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: replaced an outdoor water spigot. Super professional and customer centric.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Janet K.
09/2015
5.0
drain cleaning, plumbing
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$350

Katherine P.
09/2014
5.0
plumbing
  + -1 more
Called and was very friendly from the beginning. Came the next day. Fixed my four issues in under two hours. Would definitely call again.
Description of Work: Fixed two slow leaks, install new drain plug and secured free standing tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$322

Alison B.
07/2014
5.0
plumbing
  + -1 more
The provider was polite and professional, did the job quickly and was kept the job clean. He was exactly on time. Most importantly it was done right! The plumber showed me what he was doing and why-before he did it, and then did exactly what he planned to do. We have had no issues with the toilet since the fix. Hiring them again today to fix outside hose faucet.
Description of Work: First-floor toilet was leaking and dripping through floor to basement where a nasty little puddle had formed. Provider removed toilet and discovered old wax ring was the wrong size, installed by another plumber years ago, thus there was not a good seal. The correct size wax ring was provided and placed, and the toilet was re-installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Alan R.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Outside water spigot, toilet repair, and repaired kitchen sink. The gentleman was very professional and prompted. Repairs were done to our satisfaction.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Heidi A.
03/2014
5.0
plumbing
  + -1 more
My sump pump install went smoothly even with some modifications because the original installation was so old. The faucets were a bit more problematic because one of the shut offs broke off and the space under the sink was very tight. When they were working in my kitchen, they used drop cloths to prevent any damage to my hardwood floors. When they needed to enter another part of the house, they removed their shoes. They cleaned up very carefully after themselves leaving the spaces in the same condition they found them. I had a minor leak in a second faucet, which they repaired even though it was not on the list. Communication with this provider was excellent. They answered all of my questions and I was always greeted cheerfully. In their bid the details were clearly outlined; there were no surprises. This was the middle of three bids, but the lowest bid did not take some details into account. My plumbing is aging and based on this experience, I will be calling Complete Plumbing Services again. Thanks, Tina and Jerry.
Description of Work: Complete Plumbing Services came for a free estimate which was provided electronically. I had a couple of questions since I had gotten several bids and they were answered promptly and clearly. The main issue was a new sump pump and backup, but they also installed a couple of new faucets on my kitchen sink and fixed some minor issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

John M.
03/2014
5.0
plumbing
  + -1 more
After calling several plumbers, Tina's estimate to move the gas pipe was by far the most affordable. She was able to provide an estimate using photos I texted her. This prevented the need for a separate visit for an estimate. Matt the plumber arrived on time, and called on his way as a courtesy. He completed the job in less time than estimated. Consequently, the best estimate turned out to be even cheaper. I experienced the same great service after purchasing a battery back-up sump pump. Once again, Matt completed the job in less time than estimated. He made sure he left the area cleaner than when he arrived.
Description of Work: Moved gas pipe for re-placement of oven. Installed battery back-up sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Thomas D.
02/2014
5.0
plumbing
  + -1 more
Provider was very professional, punctual and explained every step. Would definitely use them again.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Lisa Z.
01/2014
5.0
plumbing
  + -1 more
Tina was very helpful over the phone. The serviceman arrived within a couple hours and got the job done quickly and efficiently and cleaned up before he left. Excellent communication between the office, servicemen and customer.
Description of Work: Thawed frozen pipes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Donald S.
11/2013
5.0
plumbing
  + -1 more
They coordinated with the city for water shut off and worked very efficiently. No wasted time or motion.
Description of Work: Replaced two shut off valves

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Janet T.
09/2013
5.0
plumbing
  + -1 more
My wife called the shop and talked to a lady...she explained the situation and we gave a ball park estimate so she made the appointment for the following day. He showed up on time.... introduced himself as Matt and went right to work. Upstairs bathroom sink wouldn't drain at all and tub was very sluggish. I had tried to fix this problem myself and had no luck. I was frustrated... he said I'll get it taken care of.... I left him alone and an hour or so later he had me inspect his work and try both the sink and tub. They've never worked better. He cleaned up everything gave it one more inspection and said to call if I have any issues. I'm very satisfied and will use them in the future. No fear, very efficient friendly and fair.
Description of Work: rodded tub / trap clean out / rodded bath sink drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$237

Andrew S.
06/2013
5.0
plumbing
  + -1 more
A++++++++++++ I called and left a v-mail. Tina immediately called me back. She acknowledged that the kitchen sink is important and needs to be fixed right away and she even reached out to other customers to see if she could re-arrange the schedule so she could send someone over same day. Unfortunately that was not possible but Jason the plumber arrived right on time the next day. Jason was polite and punctual. He wore foot protection. He fixed the sink quickly and and neatly and took the time to gather the necessary information for additional work I would like to have done in the future. The last time I called a plumber in an emergency situation I had the opposite experience. Complete Plumbing reinstated my faith in the profession. I will absolutely have them back for more projects. Thank you Complete Plumbing.
Description of Work: Installed new kitchen faucet, repaired the shut-off valves to the kitchen faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$202.5

Glenn S.
05/2013
5.0
plumbing
  + -1 more
I needed to replace the cartridge on a bathroom sink faucet, which was hard to turn on and off, and replace the hot and cold water shut off valves under the sink, which were leaking. I also needed to have a bathtub drain connection removed to repair rusting under the drain connection. Since I needed time to repair the bathtub rusting and allow the epoxy to setup, I had Complete Plumbing return after a couple of days to replace the drain connection with a new one since the old drain connection was beginning to corrode. Since Complete Plumbing was returning, I decided to have them replace the shut off valves under both sinks in the master bathroom since I had been having problems with other sink shutoff valves. Complete Plumbing did a quality job on both visits. They were professional and completed the work quickly in a minimal amount of time. Complete Plumbing?s pricing is based on time and materials, so they charge by the hour ($140/hr). Each visit was 1 hr so the total labor cost was $280. Complete Plumbing has a $55 dispatch charge, but they also offer a $55 Angie?s List coupon for $55, which essentially waived this fee.
Description of Work: Replaced the cartridge on a bathroom sink faucet, replaced 6 shut off valves under 3 sinks, and replaced the drain connection for a bathtub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$376

Donald B.
05/2013
5.0
plumbing
  + -1 more
Excellent. Tina's crew did a great job. Very informative and the finished product is wonderful. We went with the model they carried and recommended so we'd get the full warranty and guarantee on the work performed. I think we got a better machine then if we were to purchase one from a retailer. The plumber installed a joint, sorry I don't recall the name of it, that is ideal for our sink situation. We're very happy with the whole experience and we'll use them for any water related services we may need. Complete Plumbing Services is our go to company. We will recommend their services to anyone who is looking for help.
Description of Work: install a garbage disposal system into a kitchen sink that didn't have a disposal system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$540

Patrick S.
04/2013
5.0
plumbing, water heater repair
  + 0 more
I called TIna when another plumber fell through and didn't keep the appointment we made. Tina was able to work me into the following work week schedule with no problem. The team showed up exactly when they were supposed to and didn't even mind me watching to understand what they were doing. Both of the gentlemen who arrived we hard at work from the time they arrived to the time they left. They talked me through all of the things they were doing and what to do in the event the other hot water heater stopped functioning. They charged me a fair price for the installation and even were able to fix a problem I was having with an external frost free spigot. At the end of the appointment I showed them a tub I was looking to refinish and they called back to the office and had Tina follow up with an email for some contacts in the business to start with. I really appreciated them going the extra mile. I was very pleased with their service and would absolutely call again!
Description of Work: Hot water heater installation - top of the line water heater purchased through a vendor, needed an installer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Judith W.
04/2013
5.0
drain cleaning, plumbing
  + 0 more
Not only did they do a perfect job, they also coordinated work with an excellent sump pump company, for the work that I needed in that regard.
Description of Work: Tina, who coordinates the schedule is as experienced and reliable as are the workmen. They treated me like members of their family. Their work is outstanding, clean, well-explained, and perfect. In fact, I have them scheduled for additional work this coming week. I cannot praise them highly enough. I TRUST them!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$439

Catie B.
03/2013
5.0
plumbing
  + -1 more
I discovered, by chance, that my garbage disposal was leaking on a Monday morning. I immediately researched and came across Complete Plumbing and called Tina who immediately got me onto Jason's schedule for that same day. Jason showed up earlier than expected, which was a great thing, and was extremely caring, professional, informative, and so very helpful. He took the time to locate the exact problem as I thought it was coming from a flange and he was able to locate a hairline crack. He quickly went and procured a new disposal and changed it out quickly and efficiently. Not only did he exchange the disposal, but he also removed and replaced the drain to the sink, insuring that all was secure and safe before he left. I would absolutely call them in the future for all my plumbing needs. Tina was extremely helpful and made me feel confident in my choice of plumbing companies. They are a terrific group of people to work with and I appreciate all they did to help me in my time of need.
Description of Work: Removal of existing cracked garbage disposal, installation of new disposal, replacement of sink drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Andrew S.
03/2013
5.0
plumbing
  + -1 more
Today was the first time that we used Complete Plumbing Services. They are true professionals. Within one hour, Jason identified both leaks and repaired the shower. He was on time and a pleasure to work with and the price was very reasonable. Do not hesitate to call Complete Plumbing Services, Inc for all your plumbing needs.
Description of Work: We had leaks above the ceilings in both bathrooms and a shower that had no hot water.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SARA R.
02/2013
5.0
plumbing
  + -1 more
Very good
Description of Work: Called this service at 7:45 am for emergency; Tina called back within 15 minutes. She wanted to check the work schedule before scheduling my service, but another plumbing service nearby called to say they could be here in 30 minutes. I wanted to commend Complete Plumbing Services for quick response and professional approach (not committing to coming before checking work schedule).

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Anson A.
01/2013
5.0
plumbing
  + -1 more
Tina was very quick to respond and get me a quote. Jason arrived on time and got to work. The total cost was on the low end of the estimate. Thanks for the prompt and quality service.
Description of Work: Installed fixtures in Master Bath Shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

K B.
12/2012
4.0
plumbing, pool cleaners
  + 0 more
My only complaint if I had one is the calking job that I asked for was not completed all the way around the tub like I asked and paid for. I would still call again for service!
Description of Work: Our jacuzzi tubs motor did not function any longer. Due to spacial limitations they broken open a few of the tiles on the front to get the pumps actuator to function correctly. Works great now!

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$224

Kathleen E.
09/2012
5.0
plumbing
  + -1 more
They were able to get someone out to us right away and the plumber was extremely thorough and pleasant to deal with.
Description of Work: We had a leak in our old pipes and the plumber had to search the house to track down where it was coming from. It was behind a wall near our kitchen in a fairly inaccessible location but he was able to access the pipes through the ceiling in our basement level. I was worried that it was going to be a hugely expensive problem and was relieved that we got off for a moderate price for a difficult repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$289

Kathleen E.
07/2011
5.0
plumbing
  + -1 more
I felt he did an excellent job - very thorough.
Description of Work: We had a leak in the wall under the laundry sink and the plumber had to go into the wall and repair the mess.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$356

Judith W.
06/2011
5.0
plumbing
  + -1 more
I had a list of large and small items that I wanted repaired or checked. Jim and his assistant were excellent, did not try to do more than was absolutely necessary, and completed all five of the items on my list in a timely manner. Prior to having the work done, I talked with Tina in the office. She is outstanding, knowledgebale, and always follows through in getting necessary information if she doesn't know the answer. She can orchestrate multiple workmen on any give day, without any hastle, and her follow up is thorough. She indicated that is was perfectly all right for the men to complete their work and leave the bill for me, since I had to leave before they were finished. I HIGHLY RECOMMEND THIS COMPANY FOR ANY PLUMBING WORK. This company was originally Swissler Bros. Plumbing. The Swisslers had an excellent reputation, and I am happy to report that the company is now owned by their daughter and son-in-law.
Description of Work: Rodded both lines to the Septic Tank Repaired slowly flushing toilet in master bath Cleaned trap in master bath sink Replaced aerator in sink Suggested replacement of master bath toilet at some time in the future Increased the water pressure in lower level bath sink by cleaning out the line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$537
    • 1
    • 2(current)

Contact information

PO Box 687, South Elgin, IL 60177

http://www.completeplumb.com

Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
055-042505
Trade License Locale
Illinois
Trade License Authority
Illinois: Plumbers
Trade License Expiration
09/30/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Heating and Air Conditioning,
Pool and Spa Service,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Wells and Pumps,
Water Coolers,
Water Filtration and Softening

FAQ

Complete Plumbing Services, Inc is currently rated 5 overall out of 5.

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Complete Plumbing Services, Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Complete Plumbing Services, Inc offers free project estimates.
No, Complete Plumbing Services, Inc does not offer eco-friendly accreditations.
No, Complete Plumbing Services, Inc does not offer a senior discount.
Yes, Complete Plumbing Services, Inc offers emergency services.
No, Complete Plumbing Services, Inc does not offer warranties.
Complete Plumbing Services, Inc offers the following services: Services include, but may not be limited to: Plumbing = toilets, faucets, sinks, tubs/showers, outdoor water spigot, garbage disposals, laundry trays, tankless or standard water heaters, drain leak detection and repair, water line detection and repair, sewer rodding and televising, gas line leak detection and repairs. HVAC= furnace, air conditioner, humidifier, other HVAC equipment. Remodeling= bathrooms, kitchens, laundry rooms, new additions. COMMERCIAL AND RESIDENTIAL SERVICES
Give us a call today to discuss your service needs!

Contact information

PO Box 687, South Elgin, IL 60177

http://www.completeplumb.com

Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM