Splash Carpentry

"We thank the member for the opportunity to complete another interesting and beautiful project and we appreciate the fact that he member understood that the higher quote is 100% justified : high quality, customized items, attention to details and discipline in schedule."

"It was a project that only a carpentry business that owns a woodworking shop could handle it: large items to work with, spray paint required), we have this advantage and we used it. Thank you for appreciating our work."

"This members are very successful in their fields, they both own their own business. From the beginning to the completion of the project it was a pleasure to work for them. If I sent an email at 5 am, before going to work, with questions regarding a few aspects that I needed to clarify, they replied at 5.15 . I realized I am dealing with very disciplined and educated people and they also trusted me. I used this opportunity to do build high end carpentry items that will be presented on my website soon. Some customers, if they see that the contractor is creative, they give more freedom to decide on certain aspects of the project. This is what happened here and the results were fantastic."

"We appreciate the member's review. It was a tough job and the weather did not help us to keep up with the schedule. I installed myself all the posts and the railings and my crew took care of the easier but more time consuming part of the project: installing the balusters and completing the finishes. Splash Carpentry is now 14 people divided in 4 groups: carpentry, remodeling, shop work (cabinetry and other manufacturing) and hardwood flooring. Each group is managed by the best in his trade. My main task is to manage the account and the website, one of the woodworking shops (we have two) and do the actual work, or at least a good part of it as much as possible. I organized this business based on my military training and it works very good. The proof is the large numbers of good reviews we are receiving for our work."

"This wonderful woman hired us, gave me the code of her house and left in vacation. This was the first sign that things will go very well: she honored us with 100% trust. As always, we did the work in a professional manner and at high quality. She came back from vacation and she was very pleased with the results. Soon after she asked me if we would be able to renovate houses if she will be the investor. Of course, I was happy to accept. This was one of the many examples that proves how efficient Angie's List is when it comes to connect the right customers with the right service providers."

"It was a coupon that turned well . Thank you for appreciating our efforts."

"Dylan and Kris are the ones handling the built-ins in our business. They rock! Both as a band and as carpenters. Thank you for leaving us this wonderful review."

"This is the second time we worked for this member, second time we have a good experience. We appreciate your review."

"We did our best and the member appreciated our efforts. They were very polite and easy to work with. The second part of the project proved to be very difficult due to discontinued parts, missing parts, parts they did not match plus a few mishaps from our part. I decided that protecting our name is the most important thing and I changed the scope of the project from upgrading the stairs to replacing completely all the posts, railings and balusters at no extra cost for the customer. They had bad experiences with contractors in the past and I promised it will be very different this time. Both the member and Splash Carpentry are very happy with the result."

"This was one of the last coupons that we had to honor. It was a very modest project that could not get us a better review, any average handyman could have done it. We learned something from this experience and we decided that moving forward with this type of coupons is not the direction we want to develop our business. Thank you for the fair review."

"Since the first time I met this member, everything went just perfect. The project was difficult, that is why the hardwood floor companies stopped with the bidding at the first step. We were again up to the challenge. Thank you for the wonderful review."

"This is one of the most beautiful project we ever done. The customers are extremely easy to work with, we all cooperate very well: customer, designer and the other trades involved. The project it's being filmed and we are planning to create a video and add it to our website."

"Here is Splash Carpentry's response: 1. we had a contract for LABOR only, approved and signed; 2. the materials were purchased by the customer, inspected and approved before installation; 3. the job was completed then the customer inspected it and PAID the remaining balance. She is calling after 7 or 8 months leaving messages like this " I am ..... and I am a real estate agent with many connections. You better call me immediately!" . This is not a real and fair review, this is disturbed hormons screaming. If she is a real estate agent and this is how she understands to do business, I would not hire her to sell my shed. You have the owner's response and consider yourself lucky that I am too busy and your little revenge is not important enough for me to take you to court for it. You can write anything here on Angie's List but there are laws that prevent people like you to intentionally harm an honest business and destroy it's image."

"Thank you for your business and for taking time to write this review."

"One coupon that went good. Thank you for your review."

"Thank you for appreciating our efforts."

"1. the member had the option to contact Angie's List and ask for a full refund, he did not do so; 2. before doing any work, I made sure we are on the same page, in WRITTING, through the message center, as you can see below: Hello, the list below might be completed within 40 hours but not well below 40 hours: 1. remove 3 cabinets, install them (18 inch deep and 42 inch width) one base cabinet standart size - 27 inch 2.plumbing: water line and waste line (some old lines) to be cutted and cap. these are behind the base cabinet. 3.replace the new light switches. 4. hook up washer and dryer; 5. trim the exaust duct from dryer; Pantry ( 69 inch * 27 inch) : 1. shelfes to be made from melamine board, with a 14 inch between. 2.sand and paint inside. 3.build the shelfes in the pantry. 4.divide the top 5. find and install good quality for the " L" brackets 6. build a stable shelve for the microwave inside the kitchen cabinets I will make a schedule by tonight and send it to you. There are two options to handle the materials : 1. you purchase them yourself and my guys will pick them up for you; 2. you and Roman can go to the closests Home Depot or Menard and buy them. We don't buy materials when we are honoring coupons unless they are unfinished products (lumber, screws etc) or items manufactured by us that are for sale on our website. At your convenience I can send Roman alone or a team of two for minimum 8 hours a day. The time spent with materials purchasing will be deducted from the 40 hours. Splash Carpentry; 3. we completed everything that we were asked; 95% of the work was carpentry, then some minor plumbing. The member is complaining about not getting any materials from us: it was clearly specified in the coupon that we don't do that and I also reminded him again, in writting; 4. I never heard about a customer complaining about us charging for setting up the tools when the day starts and cleaning up before we leave the job site, this part of his complain is ridiculous. Other companies charge even for traveling time. 5. we are good general contractors and to prove it, I will have a video on our website (over 500 hours of work fast forwarded followed by a slide show with the most important moments) with a very esquisite project that we are working on. 6. when the member says "very slow labor" is being ridiculous again : very slow compare to whom or what ? 7. the only time I sent a helper at the jobsite was when, out of courtesy, I sent the crew back for one hour (traveling time paid by me) to install a cabinet that was ordered again because the previous one was delivered damaged and the custiomer did not bother to open the box. We do our best to please every customer, but when you bump into a cheap person that wants to fix a whole house within 40 hours, there is not much you can do. One thing we did though: no more Big Deal coupons. All the bad reviews we have since we started here on Angie's List are coming from the same category of members: The Coupon People. My name is Adrian Andercau, I built this business and I don't need to be anonymous to write my response to this review."

"It was a very nice project: custom woodworking on the stairs, exotic wood, stained to match the existing cabinets etc. The type of work we love. The customers were very nice too. Thank you for the review."

"Thank you for the wonderful review, it was a pleasure working for this member."

"Thank you for appreciating our efforts and hiring us again."

"The member's review it is accurate but not complete. It is very rare that I worked with such a wonderful old couple and without their patience and cooperation I wouldn't have been able to complete the project. Though it seems small if you look at the amount, it was one of the most difficult jobs I had in the past 5 years: we have a curved staircase without a continuous railing on the wide span. That means, at some point you have no support to hold onto if you need it. I used foam (insulation sheet)to copy the wall and build the railing in my shop. So far, nothing special. The moment of truth was when we had to install the railing on the wall without touching the custom artistic painting because touch ups were not possible. We succeeded. After that, we did some very exquisite custom carving for the client. I wont describe it here because it has sentimental value to them and I respect their privacy. When we were done, they had tears in their eyes. They were very happy. I know that because they gave us the biggest bonus I ever got for a job. This is the best moment ever: looking at your customers while they admire the result of your effort. I apologize if I lack modesty, it's just because I am proud and I love my work."

"Thank you for hiring us."