Mr. Floor Companies

I was very happy with the work that they did and I would recommend them to others.

The designer was fine. However they put a project manager on it who continuously lied about timing and the work. At one point we had very expensive tile and the tile company recommended a specific backing on the tile. I saw they were not putting this backing on the tile and asked. The program manager told me he called the tile company and got an okay on what they were doing to prepare the tile. I was traveling a lot but when I had a chance I called the tile company and they had never called to ask. It was too late. The tilers they used were horrible. They had an inset that was very sloppy when I saw it I asked the tile guy and all would they live with this mismatched, badly cut, and non aligned tile in their house. No one answered and the tile guy left. It was unsightly and very sloppy. The tile company left what seemed like a minor, non English speaking boy alone all day to do the tile. He had no water or food. They didn't come back to get him til late. I gave him water. It was very hot. He was clearly new at laying tile and this was very expensive glass tile. In the end it took twice as long and I knew at some point we would have issues with the tile. Fast forward 4 years, our drain backs up, our neighbor immediately calls to say water is pouring through his ceiling. After several weeks of diagnosis and tearing up the ceiling it is determined the Mr Floors did not put in a draining tub. A mandatory drain that goes in when you have a shower to catch the overflow in case drain backs up. The two contractors we had do estimates were shocked how bad the work was there was NO tub only paper. I called MrFloors to come see how bad their work was and gave them an option to discuss. They basically blamed it on the code inspectors who should have caught this. I would NEVER hire them and stay away

Awful to deal with and intimidate you. Did not do a great job and fixed some of the problems but refused to fix some of the other problems. Would not recommend them to anyone.

He did a very good job and I would highly recommend him to anyone. They were very professional, thorough, prompt, and efficient.

Excellent service. A project manager oversees all work and makes sure it is done right. I would use Mr. Floor again.

They came to see the floor and discuss what we wanted done. They measured the area. They came out quickly, did a great job and cleaned up thoroughly.

Had a few of our wood floors redone, the work was completed earlier than estimated and quality was great. I would use again.

They were amazing! They were so good. They have their own custom cleaning product. The salesmen had a design expertise. Beautiful show room with many choices. Top quality choices.

The representative was great and brought a variety of samples to my home. She really steered me through all the options very well and listened to my concerns. I just happened to pick someone less expensive to do the work, but I would call Mr. Floor again if I needed flooring.

We met with the salesman actually at the showroom and had a good idea of the type and color wood we wanted. Later that week he came to our house to get measurements and then submitted a quote. While at the house, we did tell him that the old wood floor would be on stringers and he said no problem. The day before the work started we told the supervisor that the room was upstairs and since it was snowing they should bring drop cloths for the stairs and that did not happen. When he arrived he informed me about the stringers in the floor and said a plywood subfloor would have to be installed and that it would be an additional $1500 for 15 sheets of plywood. I objected since a piece of plywood is only $20. He then told me the whole closet had to be emptied which was in contrast to the salesman. The salesman also said the job would take a day and it took 2 1/2 days. The salesman needs more training. I got it done by myself and then installed the floor the next day. The subs who installed the floor did a great job and i'm happy with the final product. Being in home improvements for 25 years I wasn't thrilled with some of their practices.

My experience with Mr Floor started off well. Sales rep, Gina, was helpful in recommending the right type of flooring. She steered me away from tile and toward laminate which was definitely the right solution for what I was trying to accomplish. The price was not the best but I chose Mr Floor because of favorable reviews in Angies List and a positive experience with Gina. I was however very disappointed with the results. The workers showed up on time and finished the job on schedule but left a big mess including not hanging plastic over any of the appliances. The floor was uneven in a section that caused the laminate to bend visibly and made the refrigerator rock back and forth. I demonstrated this to the project manager who explained this was because they had erroneously scoped out 1/4" plywood to repair the sub-flooring and found out later that 1/2" plywood was needed. He noted they did this at no additional charge, an explanation I found not only comical (it is maybe $5 extra for a sheet of 1/2" plywood versus 1/4") but it failed to address the issue of my uneven floor. I pressed him harder and he then explained that the floor would even out over time because the laminate would settle. He also offered to adjust the wheel heights on my refrigerator. Well it is now about 1 year later and I can tell you the floor never "settled". I decided to pull back the laminate to inspect and was shocked at what I saw. First, they did not repair the entire area of sub-flooring that had been damaged. Even worse is the material they had used to make the floor level were parts of the cardboard box that the laminate was delivered in. They also used this behind the baseboard. I found this incredibly unprofessional and I will never use Mr Floor again. I recommend to anyone who has used them in the past to check underneath their flooring to see how well their cardboard is holding up.

We were very happy. The follow up was good and their price was competitive. They were the only company that was willing to take on the job.

I have to say that Mr. Floor did a great job refinishing my floors. I live in an older condo and the floors are also quite old. Joe, my project manager, came in before the job began and gave me a realistic view of what could and could not be done. One of the challenges was that I had almost all of the flooring redone and was not able to empty the furniture from my condo. One of the reasons I went with Mr. Floor was the fact that for a small charge they were willing to move the furniture around and stage the work accordingly. I have to say that I was a bit worried as I had just also had my condo repainted. Somehow they managed to move furniture in and out of rooms (and some a tight squeeze) with minimal nicking. In fact, only one small area of paint was harmed due to the tape to seal off the area from dust (Joe did offer to touch it up but I declined). Joe was in contact daily with me to give me updates on what had been done and how they were progressing. I needed to have something touched up and he and his crew were very adaptable to my schedule. My floors look great and appreciate the care they took and the responsiveness to my inquiries.

1) On the maple floor installation, the salesman told me to get the results I wanted, I needed a water-based finish instead of an oil-based finish. That meant getting a custom stain instead of prefinished hardwood -- which meant paying an additional $1000+. When it came time to do the finish, however, the man in charge said doing water-based would give the same result, but it would take longer, so he recommended against it. So did he just want to just want to finish early, or did the salesman just want to sell me something I didn't need? In the end, it appears to be the latter. 2) On the red oak sand-and-stain, the result came out with two contrasting colors instead of variations on the selected color. All they said when selling us the service was "red oak is easy to stain." All they said when we expressed dissatisfaction with the result was "that's just how red oak is." Had we known that certain boards could be so resistant to stain, we would have selected a color more similar to red oak's natural color so that the variation would not be so obvious. Instead we have a somewhat ridiculous looking floor. 3) With regard to the red oak, they were going to proceed to finishing it without even showing us the stain to see if we liked it. We snuck into the house (we didn't live there yet) and when I saw it, and called to say I didn't like it, I was told it would set the schedule back nearly a week if we wanted to change it. That didn't make much sense to me since it only took a day to sand off the old stain and put on the new stain. Now it would take a week to do that again? They knew I was on a tight schedule, so I acquiesced. In retrospect, I should have stuck to my guns, taken a day to think about it, and require they resand and stain it a different color at no cost, since the workers apparently "knew" it would turn out poorly and didn't say anything. In reality, we should only have lost a day on the schedule...especially since we could have used the oil instead of water-based stain. The salesman who made such a big deal about making sure I was happy with the stain/color had virtually nothing to do with the process once it started, and the people in charge of the stain seemed to have a very different attitude. I will likely have someone else sand and restain it in a couple of years. I'm so disappointed and feel like a sucker for not seeing past the hard-sell.

It went well. We were given an initial quote based on the size of the room but once the carpeting was removed it was revealed that a certain amount of repair work would have to be done to the existing hardwood. The job foreman came by immediately to assess and quote the extra work which more or less doubled the cost but clearly was necessary. They went ahead and we were amazed at the job the workers did in laying in new wood and integrating with the old wood; keeping it from looking like anything had been done to it. Three coats of water-based urethane later and we had a beautiful new floor.

very good from estimate to completion. There were a couple minor issues but they were fixed promptly.

They are very professional. The estimate that they give you is what you are going to pay, there are no hidden charges. They were very quick and timely.

I could barely understand him, it wasn't his broken English more that he spoke so fast.

Igor was very good to work with in the estimate stage. He understood what we were trying to do. His estimate price was one of the most reasonable. We did have to look outside the Mr Floor showroom to find the tile we wanted. Once we decided, it was a custom order that took 6 weeks. Once the tile was in, they started on the demolition only to find out that the entire order was not in. So that delayed the work by a week. Fortunately, it wasn't our only bathroom so it wasn't that big of an issue. The workers did pay a lot of attention to the details in laying the hexagon tile. On what was supposed to be the final day, the quality of the painting, some tile work and grout was not good. Joe, the project manager, came back to check on our complaints. The crew returned the next day and satisfactorily fixed all the issues. If they had done it right the first time, I would have given them an A on quality. Overall, a good experience.

They were excellent. The coordination between the companies was great. We worked directly with the owner and the floors turned out beautifully. When finished everything was cleaned up and other than the improvements, could not tell they were there. I will continue and have recommended to others.

First and foremost, I have to say that I love my floors. I also have to say that the job was done quickly, and the cost was good, compared to a number of other estimates that I got for what did not appear to be as high quality of product. I was not happy with the disparity of information; that I received different information from the salesman and the workers, AND I did not like the way they mishandled my belongings. The salesman told me that my furniture only needed to be moved from one side of the room to the other, and the empty side of the room would be floored; and then the furniture would be moved to the other side, while the flooring was finished. Because I run my own business from my home, I asked if I would have access to my computer, and he assured me it would only need to be moved across the room. Accordingly, I only cleared the furniture enough for it to be moved across the room. BUT, the workers dumped anything that was in their way, as they shoved all of the (lot of) furniture from the living room and dining room into the (already also full of furniture) bedroom. Sofas were stacked on top of one another, upside down, on top of headrests..... ( you can imagine what that did). Walls and furniture were nicked and scratched. At the end of the job, while most furniture was put back where it belonged, everything else was dumped in the middle of my dining room. When I expressed my dismay to the workers, they assured me I have "too much stuff." I had a lot going on in my home and in my life that week, so I didn't have the time or energy to argue with them, but in retrospect I was quite distressed by the mess they made. When I mentioned the problem to the salesman, several weeks later, he assured me that they would be happy to help me relocate any furniture. This was not the point, anymore. Since things were shoved every which way, I am still finding things out of place -- and NOT finding things I need. As I said, the workers told me I had 'too much stuff;' I felt that if they needed my things moved out of their way more than I had, they should have told me, rather than shoving things wherever they saw fit.

Everyone involved from Mr. Floor did a great job on refinishing my Oak floors. The sanding & refinishing was done a day earlier (which was great even though I was out of town) and they look great.

It went pretty well. It was what they told me to expect. They switched project managers in the middle of our project which I didn't like. They floor is beautiful. They had to use wood filler and when they stained it these area did not take the stain and I can now see the spots where they had to do that.

Great experience. Recommended from a contractor and extremely professional. Came to work daily for 4 days, exactly when they said they would be here. Loved the end product.

I met with Igor in June to discuss what we wanted, and to establish a time line, as we had vacation in early August. A couple weeks later, the floor crew arrived and in 5 quick days they had completely installed, sanded and finished the new floor. The guys were nice; one of them lost our keys, so we had to change our locks--Mr. Floor reimbursed us for the locksmith. Over the winter, the floorboards have shrunk and separated a bit, but I guess that's normal. The countertop process was less painless; I told the crew that they had cut one countertop too long for the space for the fridge (which hadn't yet been delivered). Despite my efforts, they insisted on installing it as-is. Days later when the fridge was delivered, it didn't fit b/c of the extra 1/4 inch, just as I had told the countertop crew. Between the crew's lack of availability and our vacation, it took several weeks before one of the guys came back to remove, cut and reinstall the countertop. In the end, everything looks great