MD Plumbing & Sewer

EXCELLENT EXPERIENCE. I WOULD CALL THEM AGAIN. I HAVE NO IDEA IF THE PRICE IS FAIR BECAUSE I HAVE NOTHING TO COMPARE IT WITH, HOWEVER, THEY WERE IN MY BASEMENT FOR 5 HOURS. PARTLY BECAUSE THEY HAD TO LET THE MAIN PIPE DRAIN AND THERE WAS SO MUCH PRESSURE THAT THEY HAD TO LET THE WATER OUT SLOWLY. THAT IS WHAT TOOK SO LONG. WHEN I FIRST CALLED THEM WE HAD THE WORK SCHEDULED FOR 2 DAYS OUT, HOWEVER, OVERNIGHT THE PROBLEM GOT WORSE. I CALLED THEM AND THEY CAME THAT AFTERNOON.

CAME ON TIME. FINISHED JOB PRETTY CLOSE TO TIME ESTIMATED. PRICE WAS CLOSE TO ESTIMATE. IF YOU CAN PLEASE MY HUSBAND, YOU ARE DOING QUITE WELL. WE PLAN ON USING THEM AGAIN SHOULD WE HAVE A NEED.

WE HAD TO WAIT A WEEK FOR OUR APPOINTMENT AND THEN THE GUYS NEVER SHOWED UP OR CALLED. WE WERE VERY DISAPPOINTED AT THIS LACK OF PROFESSIONALISM, ESPECIALLY SINCE THEY WERE SO NICE ON THE PHONE WHEN WE SET THE APPOINTMENT AND THEY HAD A GOOD ANGIE'S LIST RATING.

THEY RESPONDED PROMPTLY, WHICH WE APPRECIATED. THE SERVICE PEOPLE WERE POLITE, CLEAN, & EFFICIENT. THE WORK DONE WAS GOOD. WE ASKED FOR A FOLLOW UP ESTIMATE ON ADDITIONAL WORK, BUT THEY HAVEN'T CONTACTED US ABOUT IT.

THEY PERFORMED EXTREMELY WELL. THE JOB WAS WELL DONE. BUT I THOUGHT THE PRICE IS A LITTLE HIGH.

PUNCTUAL, REASONABLY PRICED AND EFFICIENT.

WHEN I CALLED, MARC SAID THAT HE ALREADY HAD A CREW IN THE AREA ON A JOB THAT WASN'T GOING TO TAKE AS LONG AS EXPECTED, AND COULD THEY COME IN 1 TO 1-1/2 HOURS. TWO MEN ARRIVED ABOUT 2 HRS LATER, PRETTY CLOSE TO THE ESTIMATED TIME. THEY WERE GOOD AT THEIR WORK, BUT BECAUSE THEY DIDN'T COME IN A REGULAR PLUMBERS PANEL TRUCK (PERHAPS DUE TO THE NATURE OF THE OTHER JOB PLANNED FOR THE DAY) THEY HAD TO LEAVE TWICE TO GO TO HOME DEPOT FOR PARTS. FORTUNATELY IT IS ONLY A 15 MINUTE DRIVE AWAY. THEY DID A SOLID, WORKMAN JOB. I WOULD USE THIS COMPANY AGAIN.

IT IS A GREAT COMPANY, AND I WOULD HIGHLY RECOMMEND THEM.

PLUMBER ON TIME, POLITE, & PROVIDED GOOD SERVICE. WE DISCUSSED FURTHER PROJECTS, BUT DESPITE A FOLLOW UP CALL WITH MARK TO GET AN ESTIMATE, I HAVEN'T HEARD BACK FROM THEM. I'M DISAPPOINTED, BECAUSE I'D LIKE TO HAVE THE WORK DONE.

MARC WAS A VERY PLEASANT AND ACCOMMODATING YOUNG MAN... NOT YOUR TYPICAL PLUMBER. (NO OFFENSE TO YOU OTHER PLUMBERS!) HE WORKED EFFICIENTLY AND EXPLAINED THINGS TO ME AS HE WENT ALONG. OVERALL, IT WAS A GOOD EXPERIENCE, AND IT'S COMFORTING TO KNOW THERE'S A SKILLED PLUMBER NEARBY. ALSO, WHEN HE WAS RUNNING LATE FOR THE SECOND APPOINTMENT, HE WAS CONSIDERATE ENOUGH TO CALL ME.

MARC RESPONDED TO MY CALL THE SAME DAY, AND WAS ABLE TO SQUEEZE ME IN THE NEXT DAY. VERY NICE GUY - ADVISED ME ON WHAT TYPE OF FAUCET TO BUY, I GOT IT AT HOME DEPOT, AND HE INSTALLED IT. DID AN EXCELLENT JOB. CLEAN, HELPFUL, COURTEOUS.

PLUMBER DID NOT KEEP HIS APPOINTMENT. HE HAD A PERSONAL CRISIS TO TAKE CARE OF, WHICH WAS QUITE UNDERSTANDABLE. HOWEVER, WE RESCHEDULED AND HE DID NOT KEEP THE SECOND APPOINTMENT, EITHER. HE DID OFFER TO COME FOR FREE IF I MADE A THIRD APPOINTMENT, BUT I DECIDED TO CALL ANOTHER COMPANY. I WAS QUITE SURPRISED WITH THIS, AS HE HAD ONLY EXCELLENT REPORTS LISTED IN THE PAST.

THIS COMPANY WAS ON TIME, PROFESSIONAL AND KNOWLEDGEABLE. THEY KEPT ME INFORMED AS THEY WERE WORKING. THIS JOB, BECAUSE OF THE LOCATION OF THE PIPE AND OTHER PIPES SURROUNDING IT, BECAME MORE COMPLICATED THAN THEY OR I THOUGHT IT WOULD BE. THEREFORE, IT WAS ALSO A BIT MORE EXPENSIVE TO FIX THAN THEY ORIGINALLY THOUGHT. HOWEVER, THEY KEPT ME INFORMED ALONG THE WAY BEFORE INCURRING ADDITIONAL TIME, AND THEY DID A GOOD JOB FIXING THE PIPE.

THE ORIGINAL SERVICE CALL WAS FOR THE TOILET. MD WAS SCHEDULED TO COME ON THURSDAY AT 4 PM. WE FOUND THE BURNED OUT SUMP PUMP THAT MORNING AND ADDED IT TO THE WORK TO BE DONE. MARC HAD ME CHECK TO SEE IF THE SUMP PUMP SENSOR WAS THE PROBLEM BEFORE HE CAME OUT. MARC EXPLAINED WHAT HAD BEEN DONE AND WHY. HIS WORKERS WERE VERY CONSCIENTIOUS ABOUT CLEANING UP AFTER THEMSELVES. THE SUMP PUMP ACCOUNTED FOR ABOUT HALF THE TOTAL PRICE. I WAS WELL SATISFIED WITH THE WORK AND THE PRICE.

CLARK WAS RIGHT ON TIME, AND VERY NICE. HE INSTALLED THE TOILET, AND FIXED THE LEAK IN MY KITCHEN SINK, WITHIN AN HOUR. VERY GOOD WORK, NICE PLUMBER, AND REASONABLE PRICE. I LIKED THAT THERE WERE NO TRAVELING FEES (LIKE A LOT OF PLUMBERS HAVE).

MARK DUVALL ANSWERED OR RETURNED ALL CALLS PROMPTLY AND SCHEDULED THE WORK FOR THE FOLLOWING WEEK BASED ON MY SAYING THAT IT WAS NOT AN EMERGENCY. PRICE WAS GREAT - $75/FIRST HALF HOUR (INCLUDED ALL TRAVEL TIME) THEN $60/HR. MARK LET ME WATCH AND LEARN SO THAT I COULD REPLACE FAUCET CARTRIDGES MYSELF NEXT TIME. HE WAS PUNCTUAL AND COURTEOUS, AND GAVE ME TIPS ON GENERAL PLUMBING MAINTENANCE.

HE CALLED TO SAY HE WOULD BE A FEW MINUTES LATE DUE TO LENGTH OF PREVIOUS JOB. OWNER SAID THAT HE WAS BRINGING AN APPRENTICE WITH HIM AND ALSO BROUGHT A THIRD PERSON. CHARGED ME ONLY FOR HIMSELF AND APPRENTICE PER HIS PHONE CONVERSATION PRIOR TO THE VISIT.

DID AN EXCELLENT JOB AND WOULD HIRE THEM AGAIN IN A NANOSECOND.

WE CONTACTED THE OWNER ON A SATURDAY EVENING, AND HE COULD NOT HAVE BEEN MORE HELPFUL. ALTHOUGH HE WOULD NOT BE ABLE TO COME OUT UNTIL MONDAY, HE TOLD US SOME THINGS TO TRY OURSELVES TO RESOLVE OUR SUMP PUMP PROBLEM. HIS SUGGESTIONS WORKED. I ABSOLUTELY WOULD NOT HESITATE TO CONTACT HIM AGAIN, OR TO HIRE HIM FOR ANY PROJECT OR REPAIR.

THEY WERE ON TIME AND PLEASANT. THREE FOLKS SHOWED UP, WHICH SEEMED LIKED A LOT FOR THE WORK I WAS DOING, BUT IT APPEARS TO ME THAT MARC WAS TRYING TO TEACH THE OTHER TWO. THEY UNDERSTOOD THE PROBLEM AND KEPT AT IT UNTIL THEY SAW SOME RESULTS. THEY ALSO MADE A RECOMMENDATION FOR OTHER IMPROVEMENTS (REPLACE WATER HEATER), BUT OPENLY NOTED THAT THESE WEREN'T NECESSARY NOW. THE IMPROVEMENT IS VISIBLE, BUT NOT AMAZING, BUT I DON'T THINK THAT'S BECAUSE OF LACK OF WORK THAT THEY DID - THEY WERE QUITE THOROUGH. THEY WERE AT MY HOUSE FOR AT LEAST AN HOUR FRONT TO BACK, BUT REQUESTED PAYMENT ONLY FOR THE WORK BEING DONE (ABOUT 30 MINUTES). THEIR HOURLY RATES LOOK REASONABLE (60/HR FOR PLUBMER AND 45 HR FOR OTHER LABOR). THEY WERE VERY POLITE AND PUNCTUAL. EVEN CALLED A LAST TIME BEFORE GETTING THERE SO THAT THEY WOULD HAVE ALL THE TOOLS THEY NEEDED TO GET THE JOB DONE THAT DAY.

THE OWNER DID A GREAT JOB. KEPT THE JOB AND THE EMPLOYEES ON TRACK.

MIKE HAS GENERALLY DONE GOOD WORK FOR US. HOWEVER, USING A CONCRETE SAW TO CUT UP OUR BASEMENT CAUSED A FAIRLY LARGE AMOUNT OF DUST TO FILL OUR HOUSE DESPITE THE LARGE AMOUNT OF PLASTIC SHEETING HE'D PUT UP (EVERYTHING WAS COVERED; OUR HOUSE IS VERY POROUS). SUGGESTED HE LOOK INTO ALTERNATIVE METHODS, AS WE'VE PREVIOUSLY HAD CONTRACTORS CUT INTO THE CONCRETE, AND NOT HAD QUITE SUCH A LARGE DUST PROBLEM AFTERWARDS. THE PLUMBING PART OF THE WORK WAS WELL DONE.

VERY GOOD. HE WAS QUICK AND POLITE, FRIENDLY AND COURTEOUS AND DID A GREAT JOB.

OUR JOB WAS SMALL AND MARC WAS IN THE AREA ALREADY, SO HE FIT IN OUR WORK SAME DAY WE CALLED. EFFICIENT, KNOWLEDGABLE.

MD CAME OUT THE SAME DAY I CALLED. HE DETERMINED THAT THE WATER WAS COMING FROM A LOOSE FITTING ON THE FAUCET AND THE GARBAGE DISPOSAL JUST NEEDED TO HAVE THE RE-SET BUTTON PRESSED (I DIDN'T KNOW THERE WAS A RE-SET BUTTON). THE TOILET WAS FIXED TWO DAYS LATER IN A SECOND APPOINTMENT. ALTHOUGH IT IS VERY OLD (1950S) MD WAS ABLE TO LOCATE A ''KIT'' TO FIX ITS INNER WORKINGS. MD ALSO ADVISED ME ON WHAT TO BUY WHEN REPLACING MY GARBAGE DISPOSAL IN THE FUTURE. I FOUND HIM KNOWLEDGEABLE, HONEST, AND RESOURCEFUL. HE FIXED THE LITTLE PROBLEMS IN FIVE MINUTES, ADVISED ME ON MY OPTIONS TO FIX THE BIGGER PROBLEM EFFECTIVELY, AND DID IT THE LEAST EXPENSIVE WAY, AS I PREFERRED. FAIR PRICE, TOO...LESS EXPENSIVE THAN OTHER PLUMBERS I HAVE USED IN THE AREA. IN SUMMARY, MD WAS RESPONSIVE (THE SAME DAY!), KNEW WHAT HE WAS DOING, AND DIDN'T TRY TO PUSH A MORE EXPENSIVE SOLUTION. HE EVEN LET MY KIDS WATCH HIM WORK!