Response from Concrete Hero
We appreciate receiving feedback, as we are always looking for ways to improve our business. However, we do not understand the basis for the above review and the reasoning for your poor rating of our professionalism. You contacted our company looking for an estimate on a foundation, to which we replied we do not do foundations. You then mentioned it was a garage foundation, to which we tried to explain we only do garage floor replacements and not garage floor/foundation combinations. You hung up the phone saying you were going to write a bad review. We did call you back right after you hung up to try and explain, however you hung up again. We only replace garage floors that are poured separate from the foundation. These are typically found in attached garages. We no longer, however, pour a garage floor/foundation combination—also known as a monolithic slab—found mostly on detached garages. We apologize for any confusion; it appears there may have been some on both ends. But we retained professionalism throughout the conversation and would have appreciated a fair opportunity to further explain the type of work we do. Also, we do apologize if it was difficult for you to understand Melina, the owner’s wife. She certainly does have an Italian accent. We pride ourselves as a small, family-run company and many customers appreciate that quality of our business.