R & S Plumbing Inc

EXCELLENT EXPERIENCE WITH THIS COMPANY. KEITH WAS ABLE TO USE PARTS THAT I HAD ALREADY PURCHASED. HE ALSO TIGHTENED MY TOILET SEAT (DIDN'T EVEN KNOW UNTIL AFTER HE'D LEFT).

I WAS PLEASANTLY SURPRISED THAT HE KEPT COSTS TO THE BARE MINIMUM AND ACCOMPLISHED THE WORK ON A TIMELY BASIS. I WOULD HIRE THEM AGAIN IN A HEARTBEAT. (THE COST IS LISTED AS $0 BECAUSE I HAD 2 SEPARATE CALLS.)

THE PERSON WAS EXTREMELY HELPFUL AND SUGGESTED A PLUMBER LOCATED NEAR MY HOME.

THE DURSO BROTHERS, JIM AND KEITH, WHO RUN R & S PLUMBING, DO AN OUTSTANDING JOB. WE HAVE USED THEM BEFORE AND CAN RECOMMEND THEM HIGHLY. BEYOND THE CATEGORIES GRADED ABOVE, THEY ARE VERY COURTEOUS AND RESPONSIVE TO QUESTIONS AND CONCERNS. I KNOW I CAN TRUST THEM TO DO THE WORK REQUIRED WELL, ONLY THE WORK NECESSARY, EFFICIENTLY AND ECONOMICALLY.

ON THE FIRST OCCASION, I HAD PRIOR COMMITMENTS, AND A VERY SMALL WINDOW (THREE HOURS OPEN ON A FRIDAY EVENING BETWEEN APPOINTMENTS) TO DO THIS REPAIR. DIANE CONTACTED KEITH, WHO OWNS R & S WITH HIS BROTHER. HE CALLED ME WHEN HE WAS FINISHED WITH THE JOB HE WAS DOING AND 10 MINUTES AWAY FROM MY HOUSE, TO GIVE ME A CHANCE TO MEET HIM THERE. HE DID EVERYTHING QUICKLY, NEATLY, EFFICIENTLY, & PROPERLY, AND I ENJOYED HIS INTELLIGENT CONVERSATION WHILE HE WORKED. HE CHARGED ME FAIRLY, AND THANKED ME FOR MY BUSINESS. I WILL BE ASKING HIM BACK TO DO MORE WORK. ON THE SECOND VISIT, WE EVEN SCRUBBED OUT THE INSIDE OF THE OLD TANK, WHICH WAS DARK BROWN WITH MINERAL DEPOSITS. (I NEVER REALIZED THE INSIDE OF THE TANK WAS LIGHT GREEN LIKE THE OUTSIDE!) I'D HAD A VERY GOOD PLUMBER FOR YEARS, BUT HAD AN EMERGENCY WHILE HE WAS OUT OF TOWN. KEITH CAME TO THE RESCUE, FITTING HIS BUSY SCHEDULE WITH MY IMPOSSIBLY CRAMPED APPOINTMENT BOOK. NOW, AFTER WORKING WITH KEITH, I AM HIS CUSTOMER FOR LIFE.

I HIGHLY RECOMMEND THIS COMPANY. THEY CAME WHEN THEY SAID THEY WOULD, THEY NOT ONLY COMPLETED THE WORK I REQUESTED BUT ALSO MADE SOME MINOR REPAIRS TO ADJOINING PIPES. THE TIME AND COST WERE ESTIMATED ACCURATELY. THEY CLEANED UP, TOO.

KEITH FROM R&S PLUMBING DID A GREAT JOB WITH ALL OF THE INSTALLATION AND CLEAN-UP AFTERWARD! HE EXPLAINED HOW THE NEW SYSTEMS WORKED AND ABOUT HOW TO MAINTAIN THEM AND CHANGE THE FILTERS, ETC. VERY PROMPT, PROFESSIONAL, OUTSTANDING SERVICE OVERALL. WILL DEFINITELY USE THEM IN THE FUTURE. THANKS TO ANGIE'S LIST FOR MAKING ME AWARE OF THEM THROUGH THEIR REVIEWS

R&S WAS VERY GOOD ABOUT ACCOMMODATING OUR SCHEDULE. VERY KNOWLEDGEABLE AND THOROUGH.

WENT OVER AND ABOVE MY EXPECTATIONS.

THE GUY THAT CAME OUT COULD NOT HAVE BEEN NICER. HE WAS PROMPT (I HAVE NEVER HAD SOMEONE CALL ME RIGHT ON TIME TO LET ME KNOW THEY WERE ON THEIR WAY). HE WAS IN A GREAT MOOD, FRIENDLY AND LET ME KNOW EVERY STEP OF THE WAY WHAT HE WAS FINDING. THE PROBLEM WAS AN UNEXPECTED ONE AND TOOK A LITTLE FIGURING OUT. HE CLEANED UP EVERYTHING BEFORE LEAVING. HE GOT BLOCKED IN THE DRIVEWAY BY SOMEONE WHO HAD COME TO MY HOUSE AND LEFT A CAR IN THE DRIVEWAY. EVEN THEN, HE WAS VERY NICE ABOUT THE MISHAP AND WAITED UNTIL WE COULD GET THE CAR MOVED. THE WORK WAS COMPLETED, EVERYTHING IS WORKING WELL AND IT WAS ACTUALLY A PLEASANT EXPERIENCE TO HAVE R&S COME. THANKS ANGIE FOR THE RECOMMENDATION!

HONEST. COULD HAVE TRIED TO SELL US A NEW PUMP, BUT RECOGNIZED THAT THE PUMP WAS RELATIVELY NEW AND THAT ONLY A SWITCH NEEDED FIXING. WE CALLED TO HAVE THEM COME OUT RIGHT AWAY ON A SUNDAY. THEY DISCUSSED THE PROBLEM WITH US OVER THE PHONE AND DETERMINED THAT NOTHING NEEDED TO BE DONE IMMEDIATELY, SO THEY SAVED US A SERVICE CALL AT EMERGENCY/OVERTIME RATES.

HE WAS BUSINESS LIKE BUT FRIENDLY, VERY PROFESSIONAL AND ON TIME. I HAVE AN ODD ADDRESS AND HE FOUND ME JUST FINE. THEY PRINT DIRECTIONS ON THE BACK OF THE WORK ORDER, I THOUGHT THAT WAS A NEAT IDEA. THEY WERE VERY PROMPT AND PUNCTUAL, VERY COURTEOUS. I WOULD DEFINITELY USE THEM AGAIN.

WE NEVER SHOULD HAVE SPENT THE MONEY TO TRY AND SAVE THE OLDER TANKS WE SHOULD HAVE MADE THE PLUMBER REPLACE THE TANKS. THIS WAS EXTRA MONEY WE SPENT THAT WENT DOWN THE TOILET. THEY WERE VERY PROFESSIONAL AND ON TIME. I WOULD USE THEM AGAIN.

WE HAD MAYTAG COME OUT TWICE AND ANOTHER PLUMBER COME OUT AND NO ONE COULD FIGURE OUT WHAT IT WAS. WE MADE AN APPOINTMENT BUT LATER SOMEONE IN THE OFFICE CALLED US BACK AND SAID THEY HAD A SIMILAR SITUATION AND WANTED US TO TRY SOMETHING BEFORE THEY CAME OUT. THEY WANTED US TO POUR WATER DOWN A DRAIN AND WE DID IT AND IT SOLVED THE PROBLEM. THEY SAVED US AN $89 SERVICE CALL. I FEEL LIKE THEY WENT ABOVE AND BEYOND IN ASSISTING US.

TOILET WORKS REALLY WELL, WORKED WITH IN MY TIME FRAME, VERY COURTOUS AND WILLING TO WORK WITH CUSTOMER

WERE PROMPT, PROFESSIONAL AND FRIENDLY. A GOOD JOB DONE, A REASONABLE PRICE.

ANYWAY, THEY ARRIVED AT THE JOB ON TIME (ACTUALLY CALLED FIRST TO CONFIRM THAT THE APPOINTMENT WAS STILL CONVENIENT), AND PROCEEDED TO ASSESS THE POSSIBILITIES IN A CALM AND REASSURING MANNER. MY JOB WAS NOT AN EASY ONE, AS EXTENSIVE FINISH WORK EVERYWHERE PREVENTED KEITH AND BRIAN FROM ANY REASONABLE ACCESS POSITION TO DO THE PLUMBING WORK. IM CONFIDENT THAT THE AVERAGE PLUMBER WOULD HAVE TAKEN ONE LOOK AT THE JOB AND GIVEN UP...FINALLY, AFTER PATIENTLY CONSIDERING, TRYING, AND ABANDONING SEVERAL OTHER OPTIONS, THESE GUYS CRAWLED INTO A SPACE THAT HOUDINI WOULD HAVE HAD 2ND THOUGHTS ABOUT, SNAKED A COPPER LINE THROUGH SEVERAL IMPOSSIBLE ANGLES, AND SAVED ME FROM HAVING TO HIRE AN EXPENSIVE FINISH CARPENTER TO CUT THROUGH A FINISHED BASEMENT CEILING TO GAIN ACCESS TO THE PIPES. MY HAT IS OFF TO KEITH AND BRIAN, AND ANGIES LIST FOR THIS RECOMMENDATION.

RELIABLE, REASONABLE, PUNCTUAL, COURTEOUS AND PERSONABLE. I WOULD HIGHLY RECOMMEND THIS COMPANY. THIS IS THE BEST PLUMBER I HAVE HAD IN ALMOST 40 YEARS OF HOME OWNERSHIP. THANKS TO ANGIE''S LIST - YOUR SYSTEM WORKS!!

HE DID AN EXCELLENT JOB WITH THE TOILET AND FIXED THE SPRAYING/LEAKING OF THE TUB FAUCET HANDLES, BUT WAS UNABLE TO ENTIRELY FIX THE KITCHEN SINK FAUCET. (IT IS VERY OLD AND WE BOTH AGREED THAT HE SHOULDN''T CONTINUE WORKING ON IT IN CASE IT WOULD BREAK, BECAUSE I''D RATHER HAVE A LITTLE DRIP WITH MY ORIGINAL FAUCET THAN HAVE TO REPLACE IT AT THIS TIME). THE WOMAN WHO TOOK MY ORIGINAL CALL WAS HELPFUL AND FRIENDLY. THE FIRST APPOINTMENT WE''D MADE HAD TO BE CANCELLED BECAUSE OF A DEATH IN THE FAMILY (IT''S A FAMILY BUSINESS) AND THEY CALLED ME RIGHT AWAY AND RESCHEDULED AT MY CONVENIENCE. IT SEEMS LIKE A VERY CUSTOMER-SERVICE ORIENTED BUSINESS. THE PLUMBER WAS FRIENDLY AND PROFESSIONAL AND CLEARLY EXPLAINED EVERYTHING HE WAS DOING AND LET ME KNOW WHAT MY OPTIONS WERE. WHEN I AM READY TO REPLACE MY BATHROOM LAV FAUCET, I''LL CALL AND HAVE THEM COME BACK OUT TO DO THAT WORK TOO.

R&S IS A LOCAL, FAMILY-OWNED BUSINESS THAT BUILDS ITS BUSINESS AROUND GREAT CUSTOMER SERVICE - THE KIND OF BUSINESS I WANT TO DEAL WITH! KEITH, THE PERSON THAT PROVIDED SERVICE AT MY HOUSE, IS VERY FRIENDLY, PERSONABLE, AND IS A PERSON I AM COMFORTABLE WITH INVITING INTO MY HOME. HE IS ALSO VERY KNOWLEDGEABLE AND PROFESSIONAL AND GIVES FAIR ESTIMATES AS WELL AS ADVICE AS TO HOW YOU CAN FIX SIMPLE THINGS YOURSELF. HIGHLY RECOMMENDED!

STRAIGHTFORWARD COMPANY TO DEAL WITH. HIGH QUALITY. I WILL USE THEM AGAIN.

KEITH WAS GREAT. AS SOON AS HE GOT HERE, HE WAS WORKING ON THE FAUCETS IN THE BASEMENT. WHEN HE FINISHED FIXING THE LEAKY TOILET, HE WAS KIND ENOUGH TO EXPLAIN WHAT HE DID AND HOW HE FIXED IT. HE RECOMMENDED SOME UPGRADES TO MY TOILETS TO PREVENT FUTURE PROBLEMS. HE WENT OUT OF HIS WAY TO LOOK AT MY KITCHEN SINK, TO PUTTY THE HOLES AROUND THE INDOOR/OUTDOOR FAUCETS SO THAT THE SEAL WAS TIGHT(THERE WAS NO SEAL THERE ORIGINALLY), AND TO CHECK ON THE WATER PRESSURE COMING INTO THE HOUSE. HE WAS VERY FRIENDLY AND COMFORTABLE TO BE AROUND. I WOULD DEFINITELY USE THIS SERVICE AGAIN.

KEITH WAS WONDERFUL TO WORK WITH. NO JOB WAS TOO SMALL. HE DID IT WITH THE SAME CHEERFUL PROFESSIONALISM.

EXTREMELY PLEASED WITH THE SERVICE OVERALL. VERY PROMPT (EVEN A FEW MINUTES EARLY). GREAT PRICE. ANOTHER QUOTE I RECEIVED FROM ANOTHER COMPANY FOR SAME WORK WAS AROUND $300.

THEY WERE FRIENDLY AND FIXED ANOTHER PROBLEM SHE HAD WITHOUT IGNORING IN!