R & S Plumbing Inc

Great work. On time. Professional. Competitive price. Would highly recommend!

Jim did a bad job in a number of ways. He did not use cement/cement sand to secure the base, nor did he shim it to make sure it was level. When he was done, the base wobbled and was slanted significantly. He made a second visit to try to fix the problems, but it did not correct the issues fully. The base was also installed off-center, meaning he struggled to get the drain gasket in place. Using force he damaged the drain, leaving big dents and chips in the chrome finish. His attitude was also poor, insisting that we were too picky about the quality of his work.

It went great. Jim was easy to contact. We had to change the date a couple of ties and Jim was patient and flexible. He came on time and had everything he needed to do all three jobs, including dealing with those expected/unexpected things that pop up (rusted bolts, corroded old supply lines, etc.). He was efficient and professional and I feel secure knowing all three jobs were done right. Thanks, Jim.

Very responsive. I called in the morning and he was able to come early afternoon. I thought the price was very reasonable since almost the entire piping under the sink was replaced. He said there wouldn't be any future problems because none of it is metal now but if there were any issues he guarantees his work.

Fast without any troubles. We were given an estimate over the phone and Jim was able to stay within the estimate although he had to make some unexpected changes with the fittings and a trip to get parts. Nice, regular guy.

They responded right away to a weekend call. First thing on Monday Jim was on site and determined that the current water heaters could not be repared. He got replacements and we were back in operation by 1pm that same day.

Very well. He was responsive, prompt, and worked quickly. I have used R & S before and would definitely use them again.

Great job. As always prompt, efficient, and courteous. Highly recommend.

Pump was replaced. New unit is very quiet and works just fine! Service was prompt and professional. Repeat customer and will hire them again

Couldn't be better, fantastic plumber (and it's hard to find good people among the sea of contractors out there)

Everything went great. The previous owner did some poor DIY on the house and so I am slowly finding problems. Jim answered his phone on the second ring and arrived on time the next day. Repairs went great. Jim explained what was wrong with the previous toilet installation and how he fixed it. He also recommended a more long-term solution when I redo the bathroom. When he was leaving I asked if he could fix a drain and he was happy to add it to his list.

We have used them for years. The toilet is one of those higher toilets. I think including labor the price was $500. The faucet was also fairly expensive because they had to replace the whole thing and we really have a good faucet so the cost was around $400.

That was what impressed me was that I was ready to pay for a whole new sump pump and it turned out that it was not the whole thing at all. He said that they can put a new one in and said that we really did not need that. We just needed a plumbing part. So, they were very honest. I could have paid for the whole thing and I did not have to. Any work they have done for us has been good.

The service was performed well. However, the service was late because both my phone number and address were recorded incorrectly. I never received an invoice for the work that was done (late March). Finally, I was delivered an invoice that arrived at my mailbox in late May. We were set to pay in this month (June), when a person showed up at our door while my wife was home, demanding payment. My wife informed me that the person did not wish to leave until she was paid, and my wife paid her by debit card. My wife felt that the employee was rude and unprofessional, stating that they had attempted to contact me multiple times by phone (verifying phone records from work and home revealed no calls from the R&S number or any other affliliated phone number), and effectively calling my wife a liar for saying that I must not have received these phone calls. As such, I contacted R&S privately by email explaining that I had not received their phone calls, and that I wished for an apology for my wife. I was then called at work by my cell by the very same person who had treated my wife unprofessionally. She called, wishing to speak with my wife, at which I informed her that she was calling me at work. Instead of receiving an apology, I was told that my wife was a liar and that she did not say any of the things that she had said to my wife. She then listed off the number that she tried calling, which was an area code and phone number that I have never been associated with. She then wondered why I didn't bother calling them when I had received the bill a mere couple of weeks ago, saying she "doesn't have a crystal ball". At this point, I told her she was being unprofessional and rude to me, and that she had already received our payment, and to leave us alone, and that I would be posting this review. I am still amazed that even after being told that I was at work, that she felt the need to be right at all costs. I will never recommend R&S to any of my local friends, as well as inform others who are looking for a plumbing service to stay away. This was all the result of an an obvious misunderstanding, as I've had 2 contractors come to work on our house (an HVAC consultant, and a pest control expert). Both were paid in full at time of services, so to be treated like a non-payer when I pay all of my bills, even after explaining the situation and after payment is shocking. The services performed were adequate, but the resulting customer experience around collection of payment is awful.

Jim Durso has done work for me in the past. I was very happy with how professional timely and reasonable the service has been. I needed a leaking facet fixed so I called R&S. Just like in the past the service was done exactly the way you would expect it to be done. The service was done promptly, correctly and without hassle. The thing I like most about R&S and Jim, I never feel like I'm getting taken advantage of you can trust him. If he says it needs to be fixed or replaced I feel confident that it needs to be fixed or replaced.

Awesome! Stupendous, Professionalism at its very best! I hired Bob and crew for this job, and believe me, they had their hands full! Prior painters did such a poor job that it was a total redo. They showed up every morning on time, cheerful, and ready to work...and did they work! I really can't say enough about Bob and his crew (Daryl, Doug and Carrie (hope I spelled that right!). I would hire them again in a New York second...that is how good they are. In this day and age, customer service seems to be a little lacking. But not in this case. We actually miss them now that the job is done!!!! If you need any painting done, do yourself a favor and hire and best!!!! You will not be disappointed. Thank you Bob and Crew!!!!!!!

We have been using them for at least 5 years. I think we found them on Angie’s List.

I've been using R&S since 2006 have always been happy with the work and results.

So, this review is for my last R&S service -- my previous two experiences were reasonably good. I had a leak from my upstairs bathroom into my kitchen that was intermittent - weeks would go by with no problem, then a little leak through the can light over my sink in my kitchen, and then occasional water pouring through the can light. I called R & S and Jim was convinced that since it didn't reliably leak when I filled the tub with water "it couldn't be plumbing". Still having problems a few weeks later, we had our toilet shift a little and water poured through when the toilet was flushed. Jim agreed _that_ was plumbing, came out, and said the toilet didn't even have the wax ring and installed a new one (more on that later) and some heavy duty bolts. He also commented on how cheap the toilet was. I tried to get him to help me troubleshoot the leak problem since he was already there, but he was totally not interested in doing so (and of course the intermittent leak didn't cooperate). He was adamant that it was either the toilet (which was NOT flushed during any of the episodes, not that he cared) or a tub surround issue, or water splashing out of the tub (despite the volumes which were considerable at times), or, well, really anything that wasn't plumbing. Working with a different company, the problem ultimately turned out to be a combination of: cracked tub, cracked flange on the tub drain, and multiple cracked cast iron hubs in the soil pipe that the tub drains ran into. Hmm... by my count, 2 of 3 of those are indisputably plumbing. Oh, and within a day of him leaving I flushed the toilet again and had the big leak problem again from that - diagnosed by the other company as a case of him putting the wrong size of wax ring on the toilet. I didn't even bother calling him back on the toilet - at that point I knew I was going to be working with somebody else anyway on the leak and didn't feel like putting up with more attitude. So here is a plumber who does a poor job at the work he is willing to do on the toilet and is unwilling to help troubleshoot a leak. Just to add to this, he had been out a few months previously for a crack in a different section of the soil pipe and when I asked if there was any reason to believe there might be problems elsewhere he was pretty dismissive. I won't say R&S can't do at least acceptable work on some things, but no way no how would I use them again or recommend them. They could have had what turned into a $3500 plumbing repair job and instead threw away both that business and any future business from me.

Jim did a fantastic job repairing a small gas leak in one of our pipes. He was very attentive on the phone, on time, made the repair quickly, and charged me a very fair price. I will definitely put him down as my "go to" guy when it comes to plumbing issues. Thanks Jim! I am now able to complete my construction project!

Jim returns calls promptly and arrived on time. I needed a new exterior faucet. The current faucet was installed when the house was built in 1974. However, the original builder provided no interior access for Jim to reach it. He replaced the faucet washer and the faucet worked. Jim also advised me on how to provide interior access to allow for a replacement . This work will require a carpenter. I was very pleased with the entire service call and will use Jim to replace the faucet once access is provided.

Sealed, cleaned, ready to go in less than an hour. Jim is my hero and my new plumber!

Aside from the alarm going off in my condo, it was unbelievably great. I spoke with Jim last week on Thursday on November 7th to diagnose the problem. I had a terrible leak from my bathroom's single handle valve. I was extremely impressed with Jim's integrity. I met with Jim last week. He attempted to stop the leak by soldering the pipes. He attempted it 6 times until he mentioned that it was not possible to fix this leak and the unit had to be replaced. He mentioned that he usually charges $89.00 for diagnosis. He couldn't fix my leak so he didn't charge me. He estimated that it will take him around 2 hours to replace the valve. I paid him $89 because I was impressed that he attempted it so many times and scheduled a following appointment the next week. The reason why I was impressed with Jim was that Drip Drop Plumbing came to my Condo the day before and the representative was rude. He glanced at my bathroom valve and mentioned he doesn't fix leaks on manufacturer's parts since it voids their warranty. I have a 25 year old valve. I'm sure the warranty or the company doesn't exist anymore. He charged me $49.95 for 10 minutes worth of work which was spent on making an estimate. Drip Drop's Plumber immediately said I needed to replace my whole bathroom valve. He quoted me $1030 to replace the whole unit with my own parts. That was just labor. Another Plumbing company called Ben Franklin missed their appointment on me. Jim was great when he came to my house the following week. He showed up exactly on time at 9:00 PM on the dot. He finished the job in 1 hour and 30 minutes and replaced the whole unit. I was so impressed when he quoted me $225 for the whole job. I gave him a $15 tip for lunch. I am so glad that I didn't have to pay for drip drop plumbing's outrageous quote. I will definitely use Jim's service in the future and refer him all my family members and friends. Thanks Jim!

Very timely, they always give us very good service. Even if they are busier than normal they will get out to you in a timely fashion. Over that last 2 years they have proven they are very very good, I would recommend them to anyone looking for profession plumbing service.

Answered Angie's List message in less than 24 hours.