R & S Plumbing Inc

JIM & KEITH WERE VERY HELPFUL IN PROVIDING INFORMATION ON THE NATURE OF THE REPAIR NEEDED. MARK, THE SERVICE REPAIR PERSON WAS PROMPT, COURTEOUS AND HELPFUL IN PROVIDING DO'S & DON'TS ON WATER HEATERS.

VERY PUNCTUAL AND DID GOOD WORK AT A GOOD VALUE. I WAS VERY PLEASED WITH THE RESULTS.

R&S RESPONDED QUICKLY TO MY CALL AND REPS WERE AT MY HOUSE ON TIME. THE REPAIR WAS VERY SIMPLE. IT WAS COMPLETED QUICKLY AND TO MY SATISFACTION. THE WORKERS WERE POLITE AND PROFESSIONAL. THE LABOR CHARGE WAS HIGHER THAN I EXPECTED.

I WAS APPREHENSIVE FOR THREE YEARS ABOUT CONTACTING A PLUMBER TO PERFORM WORK DUE TO THE NEGATIVE STEREOTYPES. AFTER REVIEWING THE FEEDBACK FROM R&S, I FELT THAT THE RISK WAS WORTH TAKING. KEITH DURSO IS NOT ONLY AN EXCELLENT PLUMBER, BUT A WONDERFUL PERSON. HE WAS SO KIND AND PERSONABLE. HE PUT ME AT EASE IMMEDIATELY AND GLADLY ANSWERED MY QUESTIONS AND EXPLAINED ANY PROCEDURE OR RECOMMENDATION HE MADE IN DETAIL. HE DID NOT RUSH THROUGH ANY JOB. HE POINTED OUT THE LOOSE FAUCET CARTRIDGE AND OFFERED TO RESOLVE IT FOR ME WHILE HE WAS THERE. IN THE WORDS OF ANOTHER ANGIE'S MEMBER WHO'S REVIEW I READ FOR R&S, "I HAVE FOUND MY PLUMBER!"

JIM RESPONDED WITHIN 45 MIN. OF MY MESSAGE AND WAS AT MY HOME WITHIN 45 MIN. OF RETURNING MY CALL. HE WAS POLITE, IDENTIFIED THE PROBLEM AND PROBABLE CAUSES QUICKLY AND TOLD ME HOW HE WOULD GO ABOUT REPAIRING THEM. UPON COMPLETION OF THE REPAIR, HE SHOWED ME THE ERODED PIPE THAT NEEDED REPLACING AND WAS GONE A LITTLE OVER AN HOUR AFTER ARRIVAL.

KEITH IS AWESOME! THE WORK DONE IS A++++++++. I TOO HAVE FOUND MY PLUMBER FOR LIFE. I HIGHLY RECOMMEND!

KEITH DURSO WAS QUICK, FRIENDLY, THOROUGH, AND EVEN LET ME LOOK OVER HIS SHOULDER, AND EXPLAINED THINGS WELL. VERY GOOD SERVICE! VERY FAIR PRICING, MUCH BETTER THAN 'FLAT PRICE' COMPANIES.

JIM THE PLUMBER WAS RIGHT ON TIME, VERY COURTEOUS AND THOROUGH. WE TESTED ALL WATER SOURCES. WE COULD NOT SEE ANY WATER LEAKS, PLUS DID NOT HEAR ANY DRIPS. THE PLUMBER FELT THE NOISE I HEARD WAS CONTRACTION NOISE OF PIPES. HE ONLY CHARGED ME HALF OF HIS NORMAL FEE SINCE WE FOUND NO PROBLEM. I WAS VERY IMPRESSED.

EXCELLENT EXPERIENCE, PROFESSIONAL, POLITE, AND FAIR.

I CALLED ON MONDAY MORNING AND BY MONDAY AFTERNOON THE JOB WAS DONE. KEITH FOUND THE PROBLEM IN MINUTES. 3 OTHER PLUMBERS 'THOUGHT' THEY HAD FOUND THE PROBLEM AND THEY ALL CHARGED ME 2-3X WHAT KEITH AND R&S CHARGED. HE WAS PROMPT, CLEAN, AND SHOWED ME THE BEFORE AND AFTER OF THE PROBLEM. I HAVE FOUND MY PLUMBER FOR LIFE!

EXTREMELY RESPONSIVE TO MY CALLS, GAVE HELPFUL MONEY SAVING TIPS, AND WAS PRICED COMPETITIVELY. DUE TO THEIR WILLINGNESS TO HELP ME SAVE MONEY, I CHOSE THEM. THEY WERE ON TIME AND VERY POLITE. THEY UNDERSTOOD WHEN MY BABY CRIED, I HAD TO STEP AWAY FOR A MOMENT. I WAS WELCOMED INTO THE BATHROOM AS THEY WORKED - THEY HAD NOTHING TO HIDE. THEY USED A GARBAGE BAG FOR ALL THE MATERIALS AND CLEANED THE TUB AND FLOOR WITH CLEANER BEFORE THEY LEFT. I WAS VERY, VERY PLEASED WITH THE FAIR PRICE ON THE INVOICE WHICH WAS EXTREMELY CLOSE TO THE ESTIMATED PRICE THEY GAVE ME. NO SURPRISES.

HAVE BEEN CALLING R & S FOR YEARS AND TALKING TO THE FATHER; NOW I TALK TO THE SONS. JUST FOUND OUT THEY ARE ON ANGIE'S LIST. THEY ARE ON TIME, VERY POLITE AND I LOVE THEIR PRICES!!!!

THIS IS THE FIRST TIME I'VE NEEDED A PLUMBER AND WOULD CERTAINLY HIRE R&S AGAIN. THEY TOOK CARE OF THE ORIGINAL PROBLEM QUICKLY, THEN TOOK CARE OF A COUPLE OTHER SMALLER THINGS THEY'D COME ACROSS, (NO CHARGE AND WITHOUT MY SUGGESTING IT), JUST TO GIVE ME A FULL HOUR'S WORTH OF SERVICE!

KEITH EXAMINED THE PIPE AND KNEW EXACTLY WHAT THE PROBLEM WAS AND GOT BUSY RIGHT AWAY FIXING IT. HE INSTALLED THE FAUCET IN ABOUT 15 MINUTES.

BEFORE HAVING THE WORK DONE, I HAD INQUIRED SEVERAL TIMES ABOUT THE AMOUNT OF DUST THAT WOULD BE GENERATED AS A RESULT OF BREAKING UP THE CONCRETE SINK BECAUSE MY FAMILY HAS HEALTH ISSUES WITH DUST AND WE STORE THINGS IN THE BASEMENT. KEITH ASSURED ME EACH TIME THAT THERE WOULD ME MINIMAL DUST. UPON CHECKING ON THE PROGRESS MID-WAY I FOUND AN INCREDIBLE AMOUNT OF DUST AND, UNBELIEVABLY, THEY WERE WORKING WITH A FAN ON WHICH CAUSED IT TO FLY EVERYWHERE! IT WAS THROUGHOUT MY ENTIRE BASEMENT AND IN A CEDAR CLOSET WHERE BABY CLOTHES AND TOYS ARE KEPT. IT EVEN REACHED THE FIRST FLOOR LIVING SPACE. WE NEVER WOULD HAVE HAD THE SINK REMOVED HAD WE KNOWN THERE WOULD BE THAT MUCH CLEAN UP! THE EJECTOR PUMP BEGAN LEAKING AFTER DOING TWO LOADS OF LAUNDRY. KEITH CAME BACK TWO DAYS AFTER WE CALLED ABOUT THAT AND FIXED IT.

CALLED THEM AT ABOUT 10:30AM, HAD A TEAM (PLUMBER & APPRENTICE, MARK & KEITH) AT MY HOUSE BY NOON (THE TIME PROMISED). REPAIRED THE PROBLEM AND FIXED A POOR PVC PLUMBING JOB, DONE BY THE CABINET CONTRACTOR. EXCELLENT WORK AND RESPONSIVENESS.

I NEEDED A PLUMBER WHO DOES ROUTING FROM THE ROOF. HE WAS VERY HELPFUL AND TOLD ME HOW TO CHECK IT MYSELF, SO THAT IS HOW I KNEW IT NEEDS FROM THE ROOF. HE WAS SO HELPFUL AND I WISH HE COULD OF DONE THE JOB!! HE WAS SO HELPFUL.

KEITH IS INCREDIBLY EASY TO WORK WITH.

JIM DURSO WAS VERY PROFESSIONAL. HE FIXED THE DISPOSAL AND TOLD ME IT WOULD LAST ANOTHER 10 YEARS. HE COULD HAVE JUST AS EASILY TOLD ME I NEEDED ANOTHER ONE AND THIS ONE COULDN'T BE FIXED. I WILL USE R & S FOR ALL OF MY PLUMBING NEEDS.

KEITH AND MARK WERE HONEST, KNOWLEDGEABLE, AND DID A HIGH QUALITY JOB. KEITH OFFERED ADVICE ON HOW I COULD KEEP OUR BATHROOM SINKS SMELLING FRESH, IMPROVE OUR TOILET FLUSHING PERFORMANCE, MAKE A LINT SCREEN FOR OUR LAUNDRY TUB DRAIN, AND CORRECT A PROBLEM WITH SHOWER WATER TEMPERATURE (GETS HOT WHEN THE TOILET IS FLUSHED AND COLD WHEN THE HOT WATER IS TURNED ON IN THE SINK).

THEY WERE HONEST, STATED THAT THEY DON'T DO THE WORK I WAS LOOKING FOR THEM TO DO. THEY DID REFER ME TO A COMPETENT PLUMBER WHO DID PERFORM SEWER WORK.

KEITH WAS VERY HELPFUL AND EXPLAINED WHAT HE WAS DOING AND HOW TO CARE FOR SUMP PUMP ETC. ALSO HAD HIM EVALUATE INJECTOR PUMP WHICH HE THOUGHT COULD BE REPLACED BUT RECOMMENDED WATCHING FOR AWHILE BECAUSE IT WAS GOOD QUALITY. VERY STRAIGHTFORWARD ABOUT WHAT WORK NEEDED TO BE DONE AND WHAT PROBABLY DIDN'T. THE JOB WAS DONE IN LESS THAN 1 HOUR AND EVERYTHING WAS CLEANED UP. POLITE AND PROFESSIONAL. WILL DEFINITELY USE THEM AGAIN!

I CALLED R&S AND THEY WERE EXTREMELY PROMPT, PROFESSIONAL, AND HONEST. THEY UNDERSTAND THE MEANING OF 'CUSTOMER SERVICE' AND WERE ALSO GREAT AT EXPLAINING THE PROBLEM TO A PERSON WHO DOESN'T KNOW A LOT ABOUT PLUMBING.

AFTER A REASONABLE ATTEMPT AT ROUTING THE LINE, IT WAS DETERMINED WE NEEDED TO CUT THE PIPE TO REMOVE THE CLOG. THEY MADE EVERY EFFORT TO WORK QUICKLY, EFFICIENTLY AND TO KEEP COSTS DOWN.

KEITH WAS VERY HONEST AND TOLD US WE WOULD HAVE A PROBLEM WITH MOVING THE WATER LINE STATING IT WOULD FREEZE IN THE WINTER. WE APPRECIATE HIS HONESTY. WE DID NOT HAVE THE WORK DONE. HE WAS VERY PROFESSIONAL AND HELPFUL. HE RESPONDS TO CALLS VERY PROMPTLY. I WOULD NOT HESITATE TO CALL HIM AGAIN IN THE FUTURE!