R & S Plumbing Inc

OUR MANAGEMENT AGENCY CONTACTED ANOTHER PLUMBER TO CHECK A TOILET PROBLEM. THE OTHER PLUMBER CHARGED US $200 FOR THE DIAGNOSIS AND TOLD US THAT THE TOILET NEEDED TO BE REPLACED FOR $325. WE CONTACTED JIM (R&S PLUMBING) FROM ANGIES LIST. HE REPAIRED THE TWO TOILETS FOR $208. HE CORRECTLY DIAGNOSED THE PROBLEM WITH THE FLUSH MECHANISM, FIXED IT, AND SAVED US THE COST OF REPLACEMENT. GOOD WORK!!

I ALWAYS HEARD ABOUT HOW PLUMBERS OVERCHARGE FOR THEIR SERVICE, BUT THIS TIME I WAS SURPRISED AS TO HOW REASONABLE THE PRICE OF JOB WAS. I WOULD NOT THINK TWICE ABOUT USING R&S PLUMBING AGAIN.

THEY CAME OUT THE NEXT DAY AND FIXED IT QUICKLY.

KEITH WAS EXCEPTIONALLY NICE AND TOOK THE TIME TO THOROUGHLY DISCUSS OUR PROBLEM ON THE PHONE. HE WAS QUITE SURE THE LEAK WAS NOT LIKELY DUE TO A PLUMBING PROBLEM, AND EXPRESSED RELUCTANCE ABOUT COMING OUT TO LOOK AT IT SINCE HE WOULD HAVE TO CHARGE A SERVICE FEE EVEN IF THERE WAS NOTHING HE COULD DO. WE DECIDED TO HAVE HIM COME OUT ANYWAY, AND HE AND HIS ASSISTANT WERE VERY PROFESSIONAL AND CHECKED OUT NUMEROUS POTENTIAL CAUSES OF THE LEAK. UPON DETERMINING WITH CERTAINTY THAT IT WAS AN ISSUE WITH THE TILING RATHER THAN THE PLUMBING FIXTURES, KEITH REFERRED US TO A TILE PERSON.

THEY CAME QUICKLY AND FIXED THE PROBLEM.

THIS IS THE THIRD TIME WE HAVE USED THIS COMPANY. THEY ARE ALWAYS VERY PROMPT AND EFFICIENT. THE LAST TIME THEY WERE HERE WE HAD TOLD THEM TO REPLACE THE OUTSIDE FAUCETS, BUT THEY FIXED THE PROBLEM BY TAKING THE BURRS OFF WHICH STOPPED THE LEAK. SAVED US A LOT OF MONEY! THEY ALSO CHECKED THE OTHER BATHROOMS FOR US AND FOUND ONE WAS RUNNING AND REPLACED THE INSIDES THEN SO WE WOULDN'T HAVE TO CALL THEM BACK LATER. I HIGHLY RECOMMEND THEM!!

I HAD A TERRIBLE EXPERIENCE WITH ANOTHER PLUMBING COMPANY RECENTLY, THEN MY EJECTOR PUMP STOPPED WORKING AND MY BASEMENT HAD SEWAGE IN IT. I WAS SO ANXIOUS ABOUT CALLING ANOTHER PLUMBER WHEN I USED ANGIE'S LIST FOR THE FIRST TIME. I CALLED AT 6:00 AM AND GOT A CALL BACK WITHIN A HALF HOUR. KEITH WAS THERE BY 8:30 AM. HE UNDERSTOOD MY CONCERN AND WAS COMPASSIONATE AND COURTEOUS. HE WAS ALSO QUITE COMPETENT, EXPLAINING EVERYTHING TO ME. WHEN HE WAS FINISHED HE CLEANED UP AND EVEN SAW TO IT THAT THE SMELL WAS NOT THERE. MARK HAD TO BRING A PART AND HE WAS JUST AS NICE. I WOULD NOT HESITATE IN THE LEAST TO RECOMMEND THEM. IT GIVES ME PEACE OF MIND TO KNOW THAT IF I HAVE ANOTHER PROBLEM, I KNOW WHOM TO CALL. GREAT JOB!

KEITH FROM R & S IDENTIFIED THE PROBLEM IMMEDIATELY, FIXED IT PROPERLY, AND IN ADDITION CLEANED A CLOG IN THE EJECTOR PIT AND DOWNSTAIRS SHOWER. ON TOP OF THAT HE IDENTIFIED A LEAK I DIDN'T EVEN REALIZE WAS COMING FROM AN UPSTAIRS TOILET AND FIXED IT. KEITH AND MARK WERE ON TIME AND CALLED 1/2 HR. BEFORE ARRIVING AS REQUESTED. THEY WERE EXTREMELY COURTEOUS AND TIDY IN THEIR WORK. KEITH TOOK THE INITIATIVE TO IDENTIFY ALL PROBLEMS AND REPAIR THEM. HE SAID IT WAS "HIS PLEASURE TO DO THE WORK", CAN YOU IMAGINE THAT IN THIS DAY AND AGE. I WAS VERY IMPRESSED, WILL RECOMMEND HIM TO ALL OF MY FRIENDS, AND WILL DEFINITELY CALL HIM BACK IF I HAVE PLUMBING NEEDS. A++++!!!

KEITH GAVE ME A GREAT ESTIMATE OVER THE PHONE AND CAME OUT ON VERY SHORT NOTICE. HE WAS VERY NICE AND PROFESSIONAL. HIS ACTUAL COST WAS LESS THAN THE ESTIMATE HE GAVE ME. I HAD AN ESTIMATE FROM A DIFFERENT PLUMBER FOR TWICE THE AMOUNT.

THEY WERE ON TIME AND RETURNED A FEW DAYS LATER WITH A PART THEY DIDN'T HAVE AT THE TIME OF THE ORIGINAL SERVICE.

HOLY COW! GREAT PLUMBERS! REASONABLE PRICE, KEITH WAS PROFESSIONAL, PERSONABLE AND ON TIME. CUSTOMER SERVICE WAS FABULOUS, EXPLANATION OF ALL THE WORK DONE BEFORE THE JOB, AND FOLLOW UP ON SATISFACTION WAS FABULOUS. WILL CALL R & S IN FUTURE.

MY CALL WAS RETURNED PROMPTLY. SAID THEY DON'T DO ANY WOOD WORK - JUST THE PIPING. THEY GAVE HELPFUL TIPS OVER THE PHONE FOR REPLACING OUR UNDER THE SINK SHUTOFF VALVE FOR OUR OUTDOOR SPICKET. SAID HE WOULD REPLACE IT WITH AN ANTI-SIPHON FROST PROOF ONE. THAT WOULD ELIMINATE THE NEED FOR A TRAP DOOR IN THE FLOORING TO SHUT OFF THIS OLD VALVE EACH WINTER. SINCE WE DID NOT WANT TO PAY FOR TWO SERVICE CALLS TO DO THE PIPEWORK, WOOD, THEN FINISH THE PIPEWORK, MY HUSBAND CHOSE TO DO THE WORK HIMSELF. WE WERE TOLD THE 1ST HR. OF WORK IS $135 INCLUDING A SERVICE CALL FEE. AFTER THAT IT IS $90/HR. HE ESTIMATED OUR JOB WOULD BE 2-3 HRS. I WOULD GET A QUOTE FROM R & S IN THE FUTURE. THEY RESPONDED PROMPTLY AND WERE COURTEOUS ON THE PHONE.

THOUGHT THE PRICE WAS HIGH FOR WORK PERFORMED.

I HAD PLACED A CALL FOR SERVICE ON THE MORNING OF 08-17-04. WITHIN 30 MINUTES (!) I HAD SOMEONE FROM R&S PLUMBING PHONE ME, GAVE ME AN ASSESSMENT OF WHAT THE PROBLEM MIGHT BE AND HAD THE WORK SCHEDULED FOR LATER THAT AFTERNOON. THE GENTLEMAN CALLED AS HE WAS LEAVING HIS LAST JOB TO LET ME KNOW THAT HE WOULD BE AT MY HOME WITHIN THE NEXT HALF HOUR. HE WAS RIGHT ON TIME. AFTER CHECKING MY SUMP PUMP AND WASHER, HE DETERMINED THAT ALL THAT WAS NEEDED WAS TO SIMPLY ROD OUT THE KITCHEN DRAIN PIPE. I HAVE TO STATE, THAT HE WAS EXTREMELY COURTEOUS, PROFESSIONAL AND NO QUESTION OF MINE WAS CONSIDERED TOO MINOR. HE WAS UNBELIEVABLY NEAT WITH HIS CLEAN-UP AND ENSURING THAT HE LEFT MY KITCHEN AND DOWNSTAIRS IN SPIC-N-SPAN CONDITION! I ALSO FOUND R&S PLUMBING'S RATES VERY REASONABLE. I WILL CERTAINLY USE THEM IN THE FUTURE AND RECOMMEND THEIR SERVICE TO OTHERS. THANKS AGAIN FOR A GREAT JOB!

I FEEL THAT I HAVE FOUND A PLUMBER FOR LIFE! KEITH WAS VERY THOROUGH AND FRIENDLY. NO JOB WAS TOO SMALL AND HE CHECKED AND RE-CHECKED EVERYTHING AS IF IT WAS HIS OWN HOUSE.

I REQUESTED AN ESTIMATE THROUGH EMAIL. JIM WAS RIGHT ON TIME, REVIEWED THE SITUATION, PROVIDED OPTIONS, AND EXPLAINED WHY THEY USE THE PRODUCTS THEY USE. I HAD HIM REPLACE THE SUMP PUMP. WORK WAS DONE QUICKLY, AT SLIGHTLY LESS THAN THE ESTIMATE.

KEITH WAS PROMPT, PERSONABLE, EFFICIENT AND QUICK. I WILL DEFINITELY USE THIS COMPANY AGAIN.

HE IS SUCH A NICE MAN, THE KIND YOU WOULD INVITE OVER FOR DINNER.

I COULDN'T HAVE ASKED FOR A BETTER EXPERIENCE. THE SAME DAY I CALLED THEY WERE OUT TO FIX THE PROBLEMS. THEY WERE ON TIME AND EASY TO WORK WITH. KEITH WAS ABLE TO ANSWER ALL MY QUESTIONS. IF I EVER HAVE ANOTHER PLUMBING PROBLEM, THERE IS NO QUESTION WHOM I WILL CALL.

I WAS VERY PLEASED WITH THEIR SERVICE. I HAVE AN OLD HOUSE WITH AN ANCIENT DRAINAGE SYSTEM AND THEY EXPLAINED WHAT I HAD AND WHAT WAS PROBABLY HAPPENING AND HOW TO PREVENT FURTHER BACK-UPS. A VERY GOOD EXPERIENCE AND I WILL CALL THEM AGAIN WHEN NEEDED.

KEITH PERFORMED THE WORK AND DID A VERY GOOD JOB. HE CALLED BEFORE HE ARRIVED, WAS ON TIME AND EVEN REPAIRED A FAUCET IN OUR GARAGE AT NO CHARGE.

OUTSTANDING, CONSCIENTIOUS WORK. ADVISED US HOW TO SAVE MONEY IN THE FUTURE. SEEM EXCEPTIONALLY ETHICAL AND PROFESSIONAL, AND FAIRLY-PRICED. WE FEEL LIKE WE HAVE FINALLY FOUND A PLUMBER THAT WE CAN RELY ON.

MARK, THE PLUMBER, WAS COURTEOUS AND HARD-WORKING. WHEN HE NEEDED HELP HE CONTACTED KEITH, ONE OF THE OWNERS, WHO ARRIVED TO ASSIST. KEITH ALSO CAME BACK TO INSTALL THE NEW BOWL. HE WAS QUICK, CLEAN, AND VERY NICE. I HIGHLY RECOMMEND THIS COMPANY.

THIS WAS AN EXCELLENT EXPERIENCE. KEITH WAS PROMPT, PROFESSIONAL AND VERY ACCOMMODATING. I RECEIVED THEIR NAME FROM ANGIE'S LIST AND I COULDN'T BE MORE PLEASED.

MY FIRST EXPERIENCE WITH ANGIE'S LIST AND THE PLUMBER. I GOT R&S PLUMBING FROM ANGIE'S LIST AND CALLED AND LEFT A MESSAGE. THEY CALLED BACK WITHIN A FEW HOURS. THEY DIDN'T HAVE ANYONE TO SEND ON THE WEEKEND, BUT WHEN HE FOUND OUT IT WAS THE ONLY BATHROOM IN THE HOUSE HE SUGGESTED I TRY POURING BLEACH IN THE TOILET, LET IT SIT FOR A WHILE AND THEN POUR BUCKETS OF HOT WATER THROUGH TO BREAK UP THE CLOG. IT WORKED! I ASKED THEM TO COME TO THE HOUSE ANYWAY TO CHECK. HE ARRIVED PROMPTLY AND SUGGESTED THAT I HAD ALREADY HANDLED THE PROBLEM AND TOLD ME IF HE DID ANY WORK HE WOULD HAVE TO CHARGE ME. HE SAID IF THE CLOG WAS NOT CLEARED TO CALL AND HE WOULD COME BACK. THE CLOG WAS CLEARED WITH THE SUGGESTION THEY GAVE ME OVER THE TELEPHONE AND IT COST ME NOTHING. I NEVER MENTIONED THE LIST TO THE PLUMBER, BUT THEY WERE POLITE, CONCERNED, PROFESSIONAL, COURTEOUS AND HELPFUL WITHOUT ANY ENCOURAGEMENT. I WOULD HAVE PAID A FEE FOR A HIM TO COME TO THE HOUSE, BUT HE DIDN'T CHARGE ME.