Great service & repair is a small company of 3 employees working with some construction and home remodeling companies in North Chicagoland.
Our service technicians are well qualified professionalists who fight hard to provide first-rate appliance repair along with excellent customer service to you and your family in time of need.
We are NOT big corporation which only sees on you like a dollar bill and forgets about you once we leave. We don`t want to waste your time and money taking day off from work – we abide by time and always call our customers 15-20 min prior to arrival at their home.
Also our technicians are equipped with most common parts in order to fix your appliance with only one visit. Our primary aim is customer satisfaction.
Business highlights
13 years of trusted experience
Emergency Services Offered
Services we offer
Residential Home Appliance Installation & Repair, Gas, Electric
Services we don't offer
Commercial Appliances, Plumbing services, We do not offer any services within Chicago city limits
$99 deal turned out to be for about 15 minutes of actual work.
Description of Work: Ice maker in refrigerator was not working. Vendor ordered a replacement and installed it.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
VIVIAN R.
01/2017
5.0
appliance repair
+ -1 more
It went excellent. guy was prompt, fast and efficient. He was so good that I hired him approx. 2 months later to see why my clothes dryer wasn't getting hot. Fixed that problem in 30 minutes (needed new thermostat).
Description of Work: Fridge was 60 degrees inside. Coil in back was packed with 8 years of cat hair. After cleaning, everything was perfect.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Lauren H.
01/2017
5.0
appliance repair
+ -1 more
Technician diagnosed the problem and fashioned a solution that could be done that day and less expensively than if the official part were ordered.
Description of Work: refrigerator was leaking water under the bottom shelf
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
George R.
01/2017
5.0
appliance repair
+ -1 more
Good He had part and I was back up and the refrigerator was working with in a few minutes and I did not loose any food!
Description of Work: Replaced failed power control board on Refrigerator
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Christopher H.
01/2017
5.0
appliance repair
+ -1 more
Very professional. Had issue fixed within and hour of coming over.
Description of Work: Fixed oven
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Catherine L.
01/2017
5.0
appliance repair
+ -1 more
Great. The gentleman who arrived was polite and responsive. I called at 8 a.m. he was at my door by 11 a.m. He called along the way to keep me posted. He needed to order a part so he returned 4 hours later to install the part. He explained all work in advance, outlining all the possibilities. I would call him again in a minute. I highly recommend this company.
Description of Work: New control panel for a GE Profile refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$615
CORNELIUS H.
12/2016
5.0
appliance repair
+ -1 more
He had me text him the model number and then called back to inform me that no parts were available. He spent time on the phone explaining what the cause of the problem could be but that I would be wasting my money on a service call because of the age of the stove. I'm leaving this review because he could have come out and charged me for a service call but instead saved me money.
Description of Work: I called him because the oven on my 25 yr. old gas range wasn't heating. He had me text him the model number and then called back to inform me that no parts were available. He spent time on the phone explaining what the cause of the problem could be but that I would be wasting my money on a service call because of the age of the stove. I'm leaving this review because he could have come out and charged me for a service call but instead saved me money.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
John M.
12/2016
5.0
appliance repair
+ -1 more
We have an LG refrigerator that was getting an error code for the ice machine. Svilen came out the next day, explained exactly what the problem was, and had the part to complete the repair on the spot. After the repair was complete and he had left, he called later that afternoon to ensure the ice machine was working. Who does that? GSR does! We'd absolutely use them again.
Description of Work: Refrigerator repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Jonathan K.
12/2016
5.0
appliance repair
+ -1 more
did a great job and was very punctual. I would definitely use him again for any appliance repair
Description of Work: Needed Bosch Dishwasher repaired
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
lynn G.
12/2016
5.0
appliance repair
+ -1 more
I called in the morning and Svilen was able to come the same day. When we spoke he knew exactly what the problem was and came with what he needed to repair the oven. He worked quickly and I found him to be very knowledgeable and honest. Will definitely use again. Very highly recommend.
Description of Work: Oven wasn't working.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Elliott B.
11/2016
5.0
appliance repair
+ -1 more
Great! Svilen came out and took care of the problem and made sure everything was running properly before he left.
Description of Work: Are refrigerator was making a buzzing noise that was getting louder and louder each week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Lucy O.
10/2016
5.0
appliance repair
+ -1 more
It was great, and I really appreciated the extra information about cleaning the vent, etc...They got back to me when I called and were available that very day. Another huge plus.
Description of Work: I needed the heating element on my dryer fixed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Donna R.
10/2016
5.0
appliance repair
+ -1 more
Very professional. Highly recommended. We will definitely use his services again.
Description of Work: Fixed washing machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Gene S.
09/2016
5.0
appliance repair
+ -1 more
He found out what happened, cleaned up the dryer's inside, and recommended preventative maintenance.
Description of Work: Discover the source of smoke in my dryer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
mark S.
08/2016
5.0
appliance repair
+ -1 more
on time quality work at a good price
Description of Work: refrigerator repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Shah I.
08/2016
5.0
appliance repair
+ -1 more
GSR was fantastic. They were able to fit me in to their schedule same day and quickly identify and fix the problem. Will definitely keep them in mind for all things electrical going forward.
Description of Work: Microwave Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Kenneth S.
07/2016
5.0
appliance repair
+ -1 more
Svilen from GSR responded quickly to my request for an appointment. The appointment was made at an acceptable time on a Friday and he showed up on time. He immediately diagnosed the problem as a faulty control module and made arrangements to obtain a replacement. The control module was no longer being produced by the manufacturer, however, there was a company on the south side of Chicago that provided remanufactured units. Svilen traveled to the company and returned later that day with the new unit. Unfortunately, the control unit didn't work correctly so Svilen made arrangements for the company to fix my original control unit overnight. Svilen arrived early Saturday morning to installed the fixed board. He followed up with me on Sunday to make sure that the refrigerator was operating satisfactorily. Due to his customer focus, I didn't have to discard any food. I definitely recommend Svilen and GSR for large appliance repair.
Description of Work: My refrigerator wasn't cooling properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ANDREA M.
07/2016
5.0
appliance repair
+ -1 more
First, looked at dishwasher. He found that my Bosch was having a problem that would be covered by a recall. He walked me through calling Bosch and while he worked on my dryer, I was able to set up free service call from Bosch. Dryer was fixed quickly and efficiently. Motor was toast. Total around $400. Done in 45 minute.
Description of Work: Arrived same day as called. First, looked at dishwasher. He found that my Bosch was having a problem that would be covered by a recall. He walked me through calling Bosch and while he worked on my dryer, I was able to set up free service call from Bosch. Dryer was fixed quickly and efficiently. Motor was toast. Total around $400. Done in 45 minute.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$420
Miles F.
07/2016
5.0
appliance repair, small appliance repair
+ 0 more
Svilen diagnosed the problem and informed us that there was damage to the oven door and the hinges. He was very honest and forthright by telling us that the new hinges could fix the problem, but due to the door may also need to be replaced. He was able to correct the issue by replace the hinges and adjust the door, thereby avoiding costly replacement of the entire oven door.
Description of Work: Oven door would not close fully, and therefore would not work. Oven is very old, and we were trying to avoid replacement at this time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kimberly E.
07/2016
5.0
appliance repair
+ -1 more
Ran my dishwasher last night and the tub wouldn't drain. Called two other repair services. One couldn't be here for a week and the other didn't even return my call. Svilen answered right away and thankfully was able to fit me in his schedule. He arrived an hour and a half later, diagnosed the problem and now I'm back in business. Next time, he will be my first call.
Description of Work: Dishwasher repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
sam R.
07/2016
5.0
appliance repair
+ -1 more
I called Svilen thinking I would make an appointment for next week. he said he was close by and could do it now if I wanted. Now that is great luck! When he arrived he was very quick and efficient and had my fridge taken apart and put back together in about 45 mins, made my day! I asked how much I owed and it seemed reasonable for such quick service so I gave him and extra $40 for the good service. As he was leaving he noticed a thermostat for another cooler and asked about it. I said it was for an old Wine cooler that no one seemed to know how to fix. He said I will fix it where is it? I took him to it and in 20 mins had it back together with the new part in it. He said he was not sure if it would work for sure because the part was a different part then the original but said he thought it would. He seemed like he was not even going to charge me for the second fix as I had given him extra but I gave him another $40 because he made my day getting the damned wine fridge working. I have had several guys over the years come to my house to fix stuff and never felt compelled to keep there info for the next time. Trust me I have his card on the side of my fridge and he will be getting a call when I need another fix.
Description of Work: Repair fridge and wine cooler
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Laura I.
07/2016
5.0
appliance repair
+ -1 more
Came same day I called. Was an easy fix. He even fixed the control panel on the oven for no added fee! Thank you!
Description of Work: Water dispenser line not working
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark P.
07/2016
5.0
appliance repair
+ -1 more
Superb and fast service by Svilen. Friendly, accommodating to my tenant. He explained what was needed to me on the phone and took my credit card as payment, with an electronic receipt. Also a discount for being an Angie's list member. Thanks Svilen! I'll hire you again.
Description of Work: Repaired a leaking LG refrigerator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Troy R.
06/2016
5.0
appliance repair
+ -1 more
Svilen was incredibly responsive, helpful and thorough. He provided me tips to better maintain the fridge and tried to fix my ice maker without ordering expensive new parts. No pressure to upsell or have more work done. While turning off the water downstairs, Svilen even noticed that my (very old!) water heater was leaking and provided me a good referral and estimate for whenever I wanted to replace. Great guy, and I will definitely call again!
Description of Work: Refrigerator: Installed new water filter, cleaned vent and behind and trouble-shot ice maker.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$319
Peter V.
06/2016
5.0
appliance repair
+ -1 more
Was a true gentleman and explained what was wrong and educated me on how to keep the oven working going forward. Would highly recommend his services.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small,
Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Water Heaters
FAQ
Great Services & Repair Appliances is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 6:30 PM
Tuesday: 8:00 AM - 6:30 PM
Wednesday: 8:00 AM - 6:30 PM
Thursday: 8:00 AM - 6:30 PM
Friday: 8:00 AM - 6:30 PM
Great Services & Repair Appliances accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Great Services & Repair Appliances does not offer free project estimates.
Yes, Great Services & Repair Appliances offers eco-friendly accreditations.
Yes, Great Services & Repair Appliances offers a 0% senior discount.
Yes, Great Services & Repair Appliances offers emergency services.
No, Great Services & Repair Appliances does not offer warranties.
Great Services & Repair Appliances offers the following services: Residential Home Appliance Installation & Repair, Gas, Electric
Commercial Appliances, Plumbing services, We do not offer any services within Chicago city limits