Great service & repair is a small company of 3 employees working with some construction and home remodeling companies in North Chicagoland.
Our service technicians are well qualified professionalists who fight hard to provide first-rate appliance repair along with excellent customer service to you and your family in time of need.
We are NOT big corporation which only sees on you like a dollar bill and forgets about you once we leave. We don`t want to waste your time and money taking day off from work – we abide by time and always call our customers 15-20 min prior to arrival at their home.
Also our technicians are equipped with most common parts in order to fix your appliance with only one visit. Our primary aim is customer satisfaction.
Business highlights
13 years of trusted experience
Emergency Services Offered
Services we offer
Residential Home Appliance Installation & Repair, Gas, Electric
Services we don't offer
Commercial Appliances, Plumbing services, We do not offer any services within Chicago city limits
First of all, they fixed my drier and the work is great, they were rude and not customer friendly and they offer me that price way too high $429 i paid them and I asked them to sent me an invoice including the parts they used and the labor cost but they did not respond. I think they really ripped me off.
Description of Work: Appliance Repair - Dryer
Rating Category
Rating out of 5
Gail D.
11/2020
5.0
appliance repair
+ -1 more
It was just a great experience. The technician came the same day, he was competent and efficient and so nice. While he was there he looked at my stove and he will follow up with repair for that. I highly recommend this service! Thank you so much for making my day!
Description of Work: Appliance Repair Washing machine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Dmitriy M.
10/2020
5.0
appliance repair
+ -1 more
Came on time as promised and did the repair quickly and professionally. Wore mask all the time. Recommend it!
Description of Work: Fix Maytag Dryer
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Larry L.
09/2020
3.0
appliance repair, small appliance repair
+ 0 more
His estimate to come out was reasonable and price was cheaper than others i called but when he got there he jacked up price to be same as others.dont like bait and switch.had no choice but to have him repair it. He did fix but not overly happy
Description of Work: Washing Machine Not draining
Rating Category
Rating out of 5
merrill B.
09/2020
5.0
appliance repair
+ -1 more
Outstanding. Will use again and recommend.
Description of Work: Appliance Repair
Rating Category
Rating out of 5
Yes, I recommend this pro
Brian L.
08/2020
5.0
small appliance repair
+ -1 more
Svilen was awesome all around! He was on time, very nice, and made the repair quickly at a very good price! He said that they repair whatever you plug in so if I need repair on anything electric I am calling G.S.R.! Brian
Description of Work: He repaired 2 burners on a cooktop
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Laura L.
07/2020
5.0
appliance repair
+ -1 more
Immediate response, here within 2 hours. Explained problem and advised how to avoid in future. Fixed stove in addition!
Description of Work: Appliance Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Corinna W.
07/2020
5.0
appliance repair
+ -1 more
He was courteous (took off shoes without me asking), prompt, and fixed the problem the same day I called. For a regular baker, living without a working oven is hard, so I was thrilled to have found him. I would definitely hire again, and recommend him without reservation.
Description of Work: Repair of oven
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330
Adnaan Z.
07/2020
5.0
appliance repair
+ -1 more
Svilen was able to diagnose and deliver a simple fix for the issue within minutes, helping us avoid the major expense of having to replace the entire unit. I would not hesitate to call him again.
Description of Work: Malfunction of combination oven
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Steven G.
07/2020
5.0
appliance repair
+ -1 more
Responded to my call within 2 minutes. Asked when I wanted it done. I said Monday morning. He was there at 10:00 Monday morning after calling earlier to confirm even with an hour drive. Did everything just as he said he would. Very good and would definitely use again.
Description of Work: Oven would not heat - he fixed it with new igniter
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
mark C.
07/2020
5.0
appliance repair
+ -1 more
Well, he was nice enough to call afterwards with some information on a part that had nothing to do with our initial problem.
Description of Work: Relatively new refrigerator was not cooling properly.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
alexi D.
06/2020
5.0
small appliance repair
+ -1 more
Slivet was terrific! He communicated his plan clearly and was very knowledgeable. We are very happy customers and would definitely recommend to anyone! Thanks so much for the same-day repair!
Description of Work: Appliance Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Elizabeth K.
06/2020
5.0
appliance repair
+ -1 more
Very knowledgeable and professional, readily available, easy to communicate. Answers all questions in a clear ways.
Description of Work: Appliance repair
Rating Category
Rating out of 5
Yes, I recommend this pro
bob H.
06/2020
3.0
appliance repair, small appliance repair
+ 0 more
Svlian gets credit for: 1) He responded immediately to my service request through Angie's List. 2) Diagnosing the problem and fixing it quickly. He obviously knows what he is doing. However, I probably would not hire him again because: 1) He was 3 to 5 hours late, and did not phone to advise of tardiness. 2) The cost was excessive, he added $50 to the service call charge even though the repair was very quick (approx. 10 minutes) and required no new parts. 3) Even though he wasn't at the house long he used the bath room. We feel not appropriate during age of COVID. He could easily have stopped at the Speedway, Marathon, or Thornton's in town to do so before the call. He was already late, a 5 minute stop would not have changed that fact.
Description of Work: Dishwasher would not drain.
Rating Category
Rating out of 5
Response from Great Services & Repair Appliances
Yes, I am very sorry for my tardiness. My day didn't go as planned. I was stuck at an elderly lady's house helping her fix her ac since the temperature outside was extremely hot. Again, I apologize for being late, but I wasn't late 5 hours. The time frame for me to go was 11:00 - 1:00, and I was able to get there around 3 pm. It has taken me more than 10 years to learn how to fix the problem you had for only 10 minutes. Due to covid 19 most of the public restrooms are closed, and I can assure you if I had found an open public restroom I would have gone there. I am so sorry for having to use your restroom. Your total repair cost was $129. I think this price is not such a high amount for the completed job. I wish you the best and stay safe.
Patty C.
06/2020
5.0
appliance repair
+ -1 more
Great. Gentleman showed up on time, worked quickly, was neat. I would use GSR again. Only slight problem was my difficulty in understanding him. I would definitely use his services again.
Description of Work: Appliance Repair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Nelsen V.
05/2020
5.0
appliance repair
+ -1 more
Good guy, came in did the job fast explained what broke and fixed it quickly. Great service!
Description of Work: Fixed Dryer
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Wirtjes M.
05/2020
5.0
appliance repair
+ -1 more
G.S.R. and Svilen provided the same great service as the other reviews claimed. Prompt response to my request (on a Sunday no less), came the next day as promised, overall excellent & professional service. Svilen also arrived with precautionary gear (face mask, etc.), an important aspect considering today's Covid-19 environment. He had my dishwasher up in running in less than an hour. I would definitely recommend GSR Co. and Svilen to anyone needing appliance repair.
Description of Work: Dishwasher Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Isabella V.
04/2020
5.0
appliance repair
+ -1 more
Svilen was very quick to respond to my request and we made arrangements for him to come to my home the following day! He arrived on time and diagnosed the problem right away. He determined that the washing machine required a new transmission and that it was less costly for me to just purchase a new machine. I appreciated the honesty and the quick responsiveness.
Description of Work: Washing machine stopped working
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Larry K.
02/2020
5.0
small appliance repair
+ -1 more
Very good. He came same day I called him and fixed the problem within an hour. He was professional and courteous.
Description of Work: Repair dishwasher
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$285
Chris T.
02/2020
5.0
appliance repair
+ -1 more
Was quick to respond. Showed up same day, on time. Fixed the issue in 1 hour. Had the parts with him. We heard a slight noise the next day, he came back out and made an adjustment at no charge. I would absolutely use him again!
Description of Work: Appliance Repair
Rating Category
Rating out of 5
Yes, I recommend this pro
Ron G.
12/2019
5.0
appliance repair
+ -1 more
Svilen showed up when promised and determined the issue very quickly and resolved the problem.
Description of Work: Dryer making loud noise when drum spun.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$269
Linda R.
09/2019
5.0
appliance repair
+ -1 more
repaired the dryer quickly and came same day I called
Description of Work: dryer repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
Gloria B.
07/2019
5.0
appliance repair
+ -1 more
The technician showed up same day and during the window of time he stated. Other repair services advised me they would not be able to come out for 2 or 3 working days. We pretty much knew our dishwasher had lasted beyond it's expected life (it's 21 years old). Technician was able to open the door without any damage to my cabinets and advised us of the cost of the parts and labor for the repair. We decided to replace as the repair was going to be rather expensive. Technician was prompt, competent, courteous, and reasonably priced.
Description of Work: KitchenAid Dishwasher door would not open.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Margaret V.
06/2019
5.0
appliance repair
+ -1 more
Svilen showed up on time for my mom, who was at the house by herself. He made her feel very comfortable, and worked quickly. He also cleaned & replaced the lint trap attached to the dump sink.
Description of Work: water was coming out of the bottom of the washer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Hany H.
05/2019
5.0
appliance repair
+ -1 more
He advised to lower the load, after doing some tests & manual adjustments, now it is working properly, he answered all my questions, i'm satisfied.
Description of Work: The washer didn't agitate properly
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small,
Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Water Heaters
FAQ
Great Services & Repair Appliances is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 6:30 PM
Tuesday: 8:00 AM - 6:30 PM
Wednesday: 8:00 AM - 6:30 PM
Thursday: 8:00 AM - 6:30 PM
Friday: 8:00 AM - 6:30 PM
Great Services & Repair Appliances accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Great Services & Repair Appliances does not offer free project estimates.
Yes, Great Services & Repair Appliances offers eco-friendly accreditations.
Yes, Great Services & Repair Appliances offers a 0% senior discount.
Yes, Great Services & Repair Appliances offers emergency services.
No, Great Services & Repair Appliances does not offer warranties.
Great Services & Repair Appliances offers the following services: Residential Home Appliance Installation & Repair, Gas, Electric
Commercial Appliances, Plumbing services, We do not offer any services within Chicago city limits