Aerex Pest Control Services Inc

I RECOMMEND THIS COMPANY. THEY WERE ON TIME, IN FACT 5 MINUTES EARLY, THEY DID THE JOB AND THEIR SERVICE PERSONNEL WERE VERY FRIENDLY. I WILL USE THEM AGAIN.

THE TECHNICIAN IS VERY POLITE AND NICE. I HAVE NOT HAD THE SAME LUCK WITH THE SCHEDULING. IT'S DIFFICULT TO GET AN APPOINTMENT, EVEN FOR A FRIDAY, UNLESS YOU CALL AT LEAST 3 WEEKS IN ADVANCE. IN ADDITION, IT WAS SUCH A HASSLE WHEN I SIMPLY REQUESTED THAT THE TECHNICIAN CALL ME 30 MINUTES BEFORE HE ARRIVED. I DON'T UNDERSTAND WHY THEY JUST DON'T AUTOMATICALLY PROVIDE A COURTESY CALL. I EVEN REQUESTED THIS WHEN I MADE THE APPOINTMENT AND I CALLED AGAIN TO MAKE SURE THE DAY OF AND THEY MADE IT SEEMS AS IF IT WAS SUCH A HASSLE TO DO.

WE HAVE USED THEM FOR ABOUT 5 YEARS. THEY ARE ALWAYS ON TIME AND USUALLY VERY EASY TO SCHEDULE AN APPOINTMENT. OVERALL GOOD PEST-CONTROL.

CONSISTENTLY GOOD SERVICE, PROFESSIONAL, PUNCTUAL, PROVIDES GOOD RESULTS.

CALLED AEREX WITH A INSECT PROBLEM. THEY SEEMED VERY THOROUGH, ASKING WHAT SORTS OF INSECTS I'D SEEN (EARWIGS AND SPIDERS) AND WHERE (BASEMENT, MOSTLY). BASED ON MY PARTICULAR PROBLEM, THEY RECOMMENDED SPRAYING THE EXTERIOR ONLY OF THE HOUSE. THIS WAS PERFECT FOR ME, AS IT ALLEVIATED FEARS REGARDING MY PETS AND THE FUMES, AS WELL AS NOT NEEDING TO BE HOME WHEN THEY SERVICED THE HOUSE. I'VE SEEN ONLY A FEW INSECTS INSIDE (A COUPLE SMALL SPIDERS) SINCE THEY SPRAYED.

WORK WAS DONE WHEN REQUESTED, SERVICE PROVIDER WAS VERY POLITE AND WAS VERY KNOWLEDGEABLE. PRICE WAS VERY REASONABLE FOR THE WORK DONE.

THE EXTERMINATOR WAS POLITE, HELPFUL, AND KNOWLEDGEABLE. HE ARRIVED ON TIME, AND PERFORMED THE WORK SATISFACTORILY.

I HIRED THEM TO RID MY KITCHEN OF MICE. THE SERVICE MAN DID NOT DO A THOROUGH JOB OF CHECKING FOR ENTRY POINTS. BAIT TRAPS WERE SET. THE MICE DISAPPEARED FOR ABOUT TWO WEEKS, WHEN MICE APPEARED AGAIN. WHEN I CALLED BACK, THEY WANTED TO CHARGE ME ANOTHER $25 TO COME OUT AGAIN.

TECHNICIAN WHO CAME OUT WAS VERY PLEASANT AND CONFIRMED WHAT WE ALREADY KNEW--THAT WE HAD A RAT INFESTATION IN OUR BASEMENT. UNFORTUNATELY, ALTHOUGH I HAD TOLD MY SUSPICIONS TO THE DISPATCHER, HE SEEMED VERY SURPRISED (ALARMED?) THAT WE HAD RATS AND NOT MICE. HE DID NOT DO A THOROUGH JOB OF CHECKING FOR POSSIBLE ENTRY POINTS THAT WE COULD CLOSE UP. ALTHOUGH POISON GOT ONE RAT THAT WE WERE AWARE OF, OUR OWN TRAPS (AND OUR DOG) CAUGHT 3 OTHERS SEVEN DAYS AFTER BAIT WAS PLACED IN BASEMENT. WE CALLED BACK AND GOT A FOLLOW-UP SCHEDULED THE FOLLOWING DAY. HOWEVER, AFTER ANOTHER SEVEN DAYS WE DISCOVERED ACTIVITY ON OUR FIRST FLOOR LIVING AREA. WHEN I CALLED THE COMPANY, THEY SAID THEY HAD NO AVAILABLE APPTS. FOR THAT DAY AND THAT ANOTHER VISIT WAS GOING TO COST ME EXTRA. I ENDED UP CONTACTING ANOTHER ANGIE'S LIST COMPANY FOR THE WORK. I WOULD NOT RECOMMEND THEM FOR THIS TYPE OF EXTERMINATION JOB.

COMPANY PERFORMED BI-ANNUAL SERVICE THAT SUPPOSEDLY HAD A GUARANTEE TO RETURN IF THE PROBLEM PERSISTED (ANTS). WHEN THE PROBLEM PERSISTED, AEREX REFUSED TO BE ACCOMMODATING WITH SERVICE TIMES, OFFERING ONLY MID-DAY APPOINTMENTS WITHIN THE SAME MONTH. I WOULD NOT USE THIS COMPANY AS THEY DO NOT STAND BY THEIR GUARANTEE.

THE YOUNG MAN WHO TOOK CARE OF THE SPRAYING (ALSO CHECKING FOR VARIOUS NESTS, ETC.) SEEMED VERY KNOWLEDGEABLE, AND WAS VERY COURTEOUS AND PROFESSIONAL. THE WORK WAS PERFORMED QUITE SATISFACTORILY, AND I WILL DEFINITELY BE USING AEREX FOR NEXT YEAR!

THE MAN ARRIVED ON TIME AND AFTER A SHORT DISCUSSION OF THE PROBLEM, WHERE HE ASKED SOME CLARIFYING QUESTIONS, HE PERFORMED THE WORK. THIS IS THE SECOND TIME WE HAVE USED AEREX. I LOOKED INTO OTHER COMPANIES, BUT THEY WERE PRICED HIGHER. SINCE WE HAD A GOOD EXPERIENCE WITH AEREX BEFORE, I DECIDED TO GO WITH THEM AGAIN.

THEY WERE PROMPT, FRIENDLY, QUICK, AND EFFECTIVE (I HAVEN'T SEEN ANY INSECTS SINCE THEY CAME). I WOULD DEFINITELY USE THEM AGAIN.

THEY TOLD ME THAT NO ONE WOULD COME OUT UNLESS I KNEW WHERE THE NEST WAS, WHICH WASN'T TRUE, CONSIDERING AT LEAST ONE COMPETITOR DOES.

EXTERMINATOR ARRIVED ON TIME, AND WORK WAS DONE QUICKLY AND EFFICIENTLY. I'M NOT THRILLED BY AEREX'S INSISTENCE ON A RETURN VISIT IN 6 MONTHS (INCLUDED IN INITIAL FEE), BUT THEIR OVERALL PRICES SEEMED COMPARABLE TO WHAT OTHERS WERE CHARGING. AND, AT LEAST, THERE WAS NO PRESSURE TO BUY MORE FREQUENT SERVICE.

APPOINTMENT ON SHORT NOTICE DURING A BUSY TIME OF YEAR. SERVICE TECHNICIAN WAS PROMPT, COURTEOUS AND SENSITIVE TO TRACKING IN MUD INTO THE HOUSE. HE SPENT SOME TIME LOOKING FOR ACCESS AREAS FOR MICE AND GAVE ME IDEAS REGARDING HOW TO SEAL UP POTENTIAL HOLES. UNFORTUNATELY, ALL THEY CAN DO IS PLACE POISON AND HOPE MICE DO NOT REAPPEAR.

MUCH CHEAPER THAN LARGE COMPETITOR. THIS COMPANY CHARGES 145 FOR THE INITIAL VISIT AND 70 EVERY 3 MONTHS FOR ONE YEAR. COMPETITOR CHARGES 150 FOR THE INITIAL VISIT AND 80 FOR EACH FOLLOWUP. AEREX CAME OUT THE SAME DAY I CALLED BECAUSE I WASN'T AVAILABLE NEXT WEEK. THEY ACCOMMODATED MY SCHEDULE WHICH WAS MUCH APPRECIATED. THE SERVICEMAN WAS NICE AND COURTEOUS.

THE WOMAN ON THE PHONE COULD HAVE BEEN WARMER AND MORE HELPFUL, BUT THE JOB GOT DONE QUICKLY. I NEVER MET THE ACTUAL PERSON WHO PERFORMED THE WORK DUE TO MY SCHEDULE.

AS I SAID ABOVE, AEREX SPOKE WITH ME AT LENGTH AND CONVINCED ME THAT I DON'T HAVE A PEST PROBLEM. THEY WERE POLITE, COMMUNICATED WELL AND REALLY LISTED TO ME. IF I EVERY DO NEED WORK, I WILL DEFINITELY GO WITH THEM.

THEY WERE PROMPT AND PROFESSIONAL, THEY WERE ABLE TO COME ON FRIDAY WHEN I NEEDED THEM. THEY GUARANTEE THEIR WORK FOR 6 MONTHS. HE ANSWERED ALL MY QUESTIONS FOR ME.

MIKE WAS A LITTLE LATE, BUT NO BIG DEAL. HE WAS VERY COURTEOUS AND PROFESSIONAL. HE EVEN TOLD ME THAT IF I LOGGED ON TO THE INTERNET I COULD PRINT OUT A $10 COUPON AND APPLY IT TO THIS VISIT. HE SPRAYED THOROUGHLY INSIDE AND OUTSIDE THE HOUSE. I PURCHASED THE PACKAGE OF 2 TREATMENTS IN A YEAR, SO THE PRICE REFLECTS THE AMOUNT FOR BOTH TREATMENTS FOR A LARGE HOUSE (2-FLAT).

EVERYTHING WAS PERFECTLY FINE. THEY WERE PROMPT, COURTEOUS, AND PROFESSIONAL. MOST IMPORTANTLY, THEY SHOWED UP WHEN THEY SAID THEY WOULD. I WAS SLIGHTLY DISAPPOINTED THAT I COULDN'T GET THEM OUT TO THE HOUSE THE SAME OR NEXT DAY AFTER MY CALL, BUT THEY DID COME ON THE TUESDAY FOLLOWING MY CALL ON THURSDAY.

TIMELY. WHEN A CONFLICT IN THEIR SCHEDULE AROSE, THEY PROMPTLY CALLED AND RE-SCHEDULED TO AN EARLIER TIME. COURTEOUS AND PROFESSIONAL.

ONCE I WAS ABLE TO CONTACT AEREX, THEY WERE EASY TO DEAL WITH. BUT I HAD TO CALL SEVERAL TIMES (THE ANSWERING MACHINE WAS IN THE 'NO MESSAGES' MODE). THE OFFICE IS ONLY OPEN BETWEEN 7AM-3PM, AND THE LINKS IN THEIR WEBSITE DIDN'T WORK. THE OFFICE STAFF WAS POLITE, BUT THAT WAS ALL. HOWEVER, THE EXTERMINATOR WHO VISITED THE HOUSE WAS FRIENDLY AND QUITE INFORMATIVE.

HE CAME AND CHECKED ALL POINTS OF ENTRY AND PLACED THE BOX TRAPS IN VARIOUS LOCATIONS. THE COST COVERS TWO VISITS PER YEAR. HE WAS VERY PROFESSIONAL AND SEEMED TO KNOW EXACTLY WHAT TO DO. HE WAS VERY HELPFUL AND INFORMATIVE, HE WAS VERY KNOWLEDGEABLE. THE COST WAS REASONABLE AND HE CAME OUT THE SAME AFTERNOON THAT I CALLED. VERY PROMPT AND IT WAS AN EXCELLENT EXPERIENCE. I WOULD DEFINITELY USE HIM AGAIN.