CRC Concrete Raising & Repair

This was the 2nd time I used a concrete raising company- no issues with previous vendor [5+ yrs later], although I could not find them for the 2nd project. Original results from CRC project were OK issues came to light 7 months later... and CRC (their president) had no interest in helping identify/resolve or acknowledge the issue other than to have me send pictures... plenty of excuses though... claim on site says they "warranty", but all they warranty is that they put their 'slurry' under the surface not that it will provide a lasting fix ...I also read many of the other positive & negative reviews and the president's replies... I am a VP with experience at multiple manufacturing companies (aka old) and have worked with many unhappy customers (part of any business) and when the president doesn't show interest in helping a customer, who will? I look forward to her reply as she always seems to have time to do so (but no time to help with a customer's issue??)... Had I been an Angie's List member prior to my experience, I probably would have gone elsewhere, due to the inconsistent reviews... definitely will go elsewhere now!

After one reschedule due to illness of a worker, CRC showed up to begin the project, scheduled to take several hours. After about an hour of work, the crew packed up and left - saying their truck was malfunctioning. They would call to reschedule - maybe the next day. Several hours later, the crew reappeared to finish the job! Unfortunately, the malfunctioning truck dumped loads of oil on the lawn & street - which they did not clean up, and neighbors are still complaining about. After several hours more work, there was a knock on the door. The boss had packed up all his equipment and wanted payment. I went out to look at the work - most of which looked fine - but one section of sidewalk still sloped toward the house. Use of a level proved me correct. I asked that they fix this section. They got the equipment back out and fixed the section, so I paid them with a credit card and received a receipt marked "paid in full". I was surprised to learn that caulking was not included - it required a separate contract. The estimator did NOT mention this when the original contract was signed - even though he did say that they COULD do the caulking. Several days later I contacted CRC to ask when they would be out to estimate the caulking, and was told that I still had a balance of $230 on the concrete job - an extra charge for asking them to fix the section of sidewalk. I told them that there should be no charge for this, as it was simply correcting a job not finished properly - NOT an additonal job. I was told I had to talk to Patty - the owner of the business? Since then I have e-mailed and called several times - Patty has not returned my calls.....

It did not go well. We have a walkway / sidewalk on the side of our house that is pitched towards the house due to sinking and with every rain event moves water toward the house. We also have some cracked and sunken front walk way sections that needed to be lifted. We had CRC give us an estimate in late June after looking over the other options decided to go with them around July 1st. They scheduled us for Aug 15th (6 weeks) and we reluctantly agreed. We received a message a few days before that they will be coming on the 15th as planned. The morning of the 15th I called to see when they will be there. I was told between 3-5 pm. Approximately 12 noon they arrive ready to go. (good thing someone was there) So as the workers start taking a look, the head guy he advises that our walk way / side walk is pretty thin and cracked and he thinks that when they try and raise it, it will break apart. However if it does, we still have to pay and they are not liable. Why was this not advised / explained when the guy gave us the estimate 6+ weeks ago? We could have made other arrangements - like getting a newly poured walkway or removing the badly cracked pieces etc. To wait 6+ weeks only to have them not do it was extremely frustrating. I understand their position and that it could further crack - but the guy who gave estimate made NO REFERENCE about this. We have since received estimates from other companies that noted the cracks upon reviewing the job and clearly state in their estimates that they will not lift the cracked sections and they will need to be replaced. CRC probably does good work, however I'll never know

A woman from the company called and said they had me on the schedule to come out sometime during the week, but she couldn't tell me the exact day they could do the repair work. On a Friday morning at 9am, I heard some noise outside of my home and saw men working on my front stoop. Nobody even rang the doorbell to tell me they were there and I later had to make them move their trucks, so I could get my car out the garage. It took them roughly 5 hours to get all of the work done, but I wasn't home when they left. I came home and inspected the work and determined that the 2nd step wasn't level and that the entire step had bulged out when they filled the hollow core of the stoop. I believed that this was something they could follow up on and come out and sand down the step in order to make it level. I looked at the bill and it stated that if I paid it within the next 5 days, I would get a $250 discount from the original estimate. Therefore, I sent them a check, but also called them the next day in order to get someone out to sand down the 2nd step and make it level. Unfortunately for me, nobody returned my call. I called back again the next week and spoke to someone in the office, but she told me that she just answered the phones and could not answer any technical questions. She explained that she would give them the message and that someone would return my call. Once again, nobody called back. Finally, I called again the next week and the same woman asked me to send them a picture of the step that wasn't level and explain in the email what the problem was. I did this the next day and have not heard back from them since. PLEASE stay away from this company. Their customer service is a JOKE and they obviously don't value their customers AT ALL.

The company representative came out to the property promptly to provide a free estimate. Although I had initially asked about one stoop, he noticed another stoop needed work as well. He informed me of a price for raising both stoops which I felt was within reason. It did take quite a while for the work to be scheduled, but since I didn't need it immediately that was not a problem. If there was one area where I felt that things should have been handled differently, it was with the certificate of insurance which was forwarded to me by CRC, instead of coming directly from the insurance company as it should have. I followed up by calling the insurance company to make sure that this company was in fact insured with them and that they had my information as a certificate holder and additional insured. I was informed that everything was correct. Since the project was just done today, I am unable to say if the work will stand the test of time. I have already referred someone else to this company so I'm hoping that it will.

This was a miserable experience. The worst customer service I've ever had.

they were on time ,explained everything they were going to do and cleaned before they left.

Not well. I am very unhappy. From July 9 until August 30th is long enough ahead of time to not cause a company any inconvenience.

Judy took the call and explained to me about what the company can do. She explained that someone would follow up with me in a few days to schedule an on-site visit. A couple days later I was contacted by an individual and we set up an appointment. The rep came and determined that the crack could be addressed with the foam/epoxy repair. The price on his quote was reasonable (we've had this done with a prior home) and I agreed to the contract that same day. A separate appointment was then set up via again working with Judy in the office. Judy called gave me the choice of a few different time slots so it could fit with my schedule. When the day came repair was done and everything is fine. We've had a few rains and there is no leakage. I like the warranty that came with the repair, too. It's good peace of mind. I'm very pleased. I understand that these folks, like others in the industry have had a very busy season with the all the rain. CRC let me know that the repair would be several weeks out. when I initially called. This timing was no problem with my schedule and I appreciate the professional / polite dealing with all I encountered.

I scheduled a time for them to come out for an estimate, explaining it needed to be early morning as we would not be home past 10am that day. I was told 'no problem, I will make you his first stop and he will be there between 8:30-9:30'. So that morning it was getting to be 9:15 and no sign, no word so I called. The woman who answered the phone didn't recognize my name from the service calls scheduled that day, so I explained the situation and that he was supposed to be there between 8:30-9:30. She proceeded to tell me that the service man was right there with her in the office, he hadn't even left yet and when they schedule appointments they always give a 2-hour window. I told her I did NOT get a 2-hour window when I called and she said 'that's policy'. So I told her I was unaware of their policy and just relaying what was conveyed to me during scheduling. She told me to hold on and when she came back on the line she said she checked the service list for the day and I was on there but 'not until sometime later in the day'. I asked how that could be when I specifically requested early morning, and was told BY THEM I would be the first stop during the one hour window I was given FROM THEM. When I made the initial call I even reconfirmed all of this before I hung up and she said 'no problem, he'll be there'. Also, the phone etiquette was less than courteous during the second call, she was very abrupt and told me even if I had an appointment 'other delays do come up during the day such as problems with jobs of previously scheduled customers, weather, traffic, etc.'. It just seemed like one excuse after another. She asked if I wanted to reschedule, but I said 'no thanks' and looked elsewhere.

CRC was great to work with. After I called, they sent Douglas out to view the job. Doug showed up the next day. He called me prior to sending his proposal to go over the work and what they would do. Doug was very knowledgeable. The office contacted me 2 weeks to schedule work. It went very smoothly. The day the work was scheduled, Ralph and his crew showed up on time, worked diligently in the rain and were very professional. (FYI- This type of concrete work is noisy, so you may want to keep that in mind when scheduling the time of day.) They were very clean and completed the job in 2 hours. The office followed up with me after the work was completed to make sure all went well, which was appreciated. Ralph was also very helpful in offering advice on how to repair some cracked entry steps. Highly recommended and will use again.

Their customer service was terrible. They were really rude and abusive on the phone.

They were great. The estimate was fair and I got a spring discount without asking for it. They were punctual and the job was done as they proposed. The results were perfect. No problems, looks great.

As the date neared rain was predicted for that day so they moved it up by a day. The Patio in the rear went quickly but al little more work was required not covered in the estimate . They gave me a very reasonable estimate to complete the job which I accepted. I also requested some excees concrete be remove from a previous Concrete pouring by another firm. They gladly accepted the additional work for a nominal fee $25.. The garage wasa major effort requiring 22 Tubs of slurry to be injected before it came up. the three inches.. All in all the work was completed within Estimate and done very professional I would recommend this company to any one who wants a thorough job done.

Everything went smoothly, from the friendliness of the phone receptionist, setting the appointment, clear communication, and the service rep arriving on time. The fact that they are not the right company to solve the problem of our sinking porch was the only disappointment, but the rep was kind enough to give me a referral to a company that hopefully can. I am very happy with CRC's performance!

Nine months later the slabs are still level, so I would say the job went well.

They gave a good price. They were prompt and knowledgeable. One part of the driveway ended up being half an inch higher than it should have been.

It worked just as they said. They were very professional and clean. The driveway and walkways were raised and are now level - no more dips. It is amazing how these tiny holes filled with concrete create level areas.

They were excellent in every way from Jeannie in the office who was so incredibly helpful to the man who came out and gave me the extimate. He explained what they were going to do. They were punctual cleaned up after and made my driveway and sidewalk look great again. It was the best contractor experience I have ever had!

Now that it is 8 months later, I am still VERY unhappy with the work they did.

Contacted CRC online for an estimate. My request was not acknowledged and no one ever came out and performed an estimate. I can only assume they don't want business so you might as well find someone else.

Received a quick quote and they answered a lot of questions. They were not the cheapest, but were the company I felt most comfortable with. However, they were also very busy at the end of the summer and I did not follow up with them immediately. It ended up being about 3 months before they came to do the work, which was longer than I had expected. I am satisfied with the work so far...time will be the real test (since I have never had this done before). But they have a good guarantee/warranty.

The service was performed without any problems. The crew was efficient, polite and knowledgeable. They cleaned up the muck. I chose the CRC as they claim to use a mixture of cement and clay to make the repair permanent. The price was a bit higher than traditional mudjacking but not by much. Make sure you stick around to watch as the huge slabs of cement are raised effortlessly by the slurry. Impressive!

They were very good. The leak they fixed hasn't leaked since. They're very courteous & nice people. When I called about the second leak recently, they came out right away to see if they could fix it on the spot. They didn't charge me for this visit because he wasn't able to take care of it right away, because there was an obstruction that needed to be taken care of first. They're just extremely pleasant to work with - no issues what so ever. I'd use them over & over again!

CRC was on-time and did a great job leveling the areas that needed it. We saved a lot of money from having to replace all the areas that where repaired. Before the repair we had to almost hop up to our front door landing.