ADT Security Services, Inc

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I would rate them highly.

Terrific.

Pat Demms was the sales representative selling the ADT Service and he was very familiar with the product, the price was fair, and he was professional. The installers was professional and the equipment is reliable.

The consultant was well informed about the different types of systems, and what would best fit our needs. The Installation Tech was very efficient, he completed the work in a timely manner, trained me on use of the system, and offered his information if I had additional questions or problems with the operation of the system.

DISAPPOINTED WITH EXPERIENCE. SOMEWHAT PUSHY AND UNPROFESSIONAL SALES PERSON. TRIED TO GET THE BUSINESS BY PUTTING OTHER PROVIDERS DOWN.

I AM VERY PLEASED WITH ADT. I CHOSE THEM BECAUSE OF THEIR REPUTATION AND HAVE BEEN PLEASED THUS FAR. THEIR TECHNOLOGY IS VERY UP TO DATE AND THEREFORE SAVES ME FALSE ALARM CHARGES THROUGH THE CITY. EACH CALL I HAVE HAD TO MAKE TO THEM HAS BEEN RECEIVED PROFESSIONALLY AND POLITELY. I ALSO AM PLEASED WITH THEIR PARTNER DEALER-DEFENDER SECURITY.

WE HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT OUR EXPERIENCE THUS FAR! RUSS BOONE WAS AN EXCELLENT CONTACT. HE WAS VERY PROMPT AT RETURNING PHONE CALLS AND WAS VERY ON THE BALL WITH SCHEDULING THE SERVICE MAN. HE ALSO SHOWED EXCELLENT FOLLOW UP. MR. BOONE WAS FRIENDLY, HELPFUL AND VERY KINDLY MANNERED. THERE WAS A SLIGHT MIXUP REGARDING THE CONSULTATION WHERE RUSS AND ANOTHER AGENT CAME TO THE HOUSE, INDEPENDENTLY OF ONE ANOTHER; HOWEVER THE SITUATION WAS QUICKLY RESOLVED & RUSS OFFERED A FREE MONTH FOR THE CONFUSION! THE SERVICE MAN WHO THEN CAME OUT TO ACTUALLY CONNECT EVERYTHING WAS WONDERFUL AS WELL. HE WAS VERY PUNCTUAL AND VERY FRIENDLY. THIS MAN WAS OBVIOUSLY KNOWLEDGEABLE ABOUT HIS BUSINESS! I ALSO APPRECIATED HOW PATIENT AND KIND HE WAS TO MY VERY CURIOUS 4 YEAR OLD WHO FOLLOWED HIM AROUND AS HE WORKED! WE HAVE HAD NO PROBLEMS THUS FAR AND FEEL CONFIDENT THAT SHOULD THE NEED ARISE, WE CAN CONTACT THE COMPANY ANYTIME WITH MORE THAN SATISFACTORY RESULTS!

BRINKS WAS ONE OF FIVE COMPANIES I RECEIVED ESTIMATES FROM FOR AN ALL-NEW ALARM SYSTEM IN MY NEW CONDO. THEIR SALESMAN WAS PLEASANT AND SEEMED TO HAVE A GOOD SENSE OF SECURITY ISSUES, BUT I WAS ULTIMATELY DISAPPOINTED. I WAS INTERESTED ENOUGH IN THEIR PROPOSAL TO SIGN A CONTRACT (KNOWING THAT I HAD THREE BUSINESS DAYS TO RESCIND UNDER ILLINOIS LAW), BUT DISCOVERED AT THE END OF THE VISIT THAT THE ESTIMATE WAS FOR A FULLY WIRED SYSTEM. I WANTED A WIRELESS SYSTEM BECAUSE I DIDN'T WANT TO RISK DAMAGE TO NEW CONDO DURING THE INSTALLATION OF WIRES BELOW THE BASEBOARDS OR THROUGH THE DRYWALL. ONCE I LEARNED THAT THE ESTIMATE WAS FOR A WIRED SYSTEM, I ASKED THE SALESMAN WHAT A CRYPTIC REFERENCE TO $50 ON THE CONTRACT MEANT. HE EXPLAINED THAT EACH SENSOR THAT COULDN'T BE INSTALLED WITH WIRES AND INSTEAD HAD TO BE WIRELESS WOULD COST ME ANOTHER $50. GIVEN THE NUMBER OF SENSORS AND DEVICES WE WERE TALKING ABOUT, THE ADDITIONAL CHARGES COULD HAVE BEEN $550. I RESCINDED TWO DAYS LATER.

PAUL FAULKNER WAS OUR SALESMAN. HE DID NOT SHOW UP AT ALL FOR OUR 1ST SCHEDULED APPT.-FOR WHICH MY HUSBAND REARRANGED HIS WORK SCHEDULE AND SPENT AT LEAST AN HOUR JUST WAITING AROUND. HE CALLED HOURS AFTER THE MISSED APPOINTMENT WITH BARELY AN APOLOGY (SAID HE RAN OVER WITH ANOTHER CUSTOMER)-SHOULD HAVE CALLED BEFORE THE MISSED APPT. WE RESCHEDULED FOR THE SAME WEEK. THEN HE SPENT AT LEAST 3 HRS IN OUR HOME WHEN IT SHOULD HAVE TAKEN 1 HR AT THE MOST -PAINFUL. THE PRICE WAS SHOCKINGLY HIGH -AT LEAST 2X AS MUCH AS OUR CONDO SYSTEM COST US AND NEARLY THE SAME NUMBER OF SERVICES. (WE LATER SAW AN AD FOR FREE INSTALLATION OF ADT EQUIPMENT FROM ANOTHER COMPANY-OUCH!)THEN PAUL SAID INSTALLATION WOULD TAKE ABOUT 4 HOURS BUT IT ENDED UP TAKING OVER 9 HOURS. INSTALLER SAID THAT IT WAS DUE TO THE FACT THAT OUR PLASTER WALLS MADE HIS JOB MUCH MORE DIFFICULT. OUR SALESMAN SHOULD HAVE KNOWN THIS & SET OUR EXPECTATIONS ACCORDINGLY. ALSO HAS NOT SENT CERTIF. FOR INSURANCE COMPANY AS SAID HE WOULD DO.

OUR TECHNICIAN CALLED THE DAY BEFORE OUR APPT. AND ASKED IF HE COULD POSTPONE IT DUE TO A PERSONAL FAMILY SITUATION. HE ENDED UP COMING OUT THAT EVENING AND ACTIVATED THE SYSTEM. HE WAS VERY POLITE AND PROFESSIONAL THOUGH HE DID LITTLE TO EXPLAIN THE SYSTEM TO ME BESIDES SHOWING ME HOW TO TURN IT ON AND OFF. HE DID ANSWER ALL MY QUESTIONS.

ADT SECURITY SERVICES PROVIDED EXCELLENT CUSTOMER SERVICE, FROM START TO FINISH. WE HAD AN INSTALLATION APPOINTMENT SCHEDULED WITHIN DAYS OF OUR INITIAL PHONE CALL, AND THE INSTALLER WAS PROMPT AND PROFESSIONAL.

WORKED VERY CLEARLY WITH TYPE OF ALARM SYSTEM NEEDED.

I FELT THAT THE SALESMAN TOOK A HIGH PRESSURE APPROACH, WHICH DIDN'T INSPIRE CONFIDENCE. BRINKS SEEMED TO OTHERWISE BE A GOOD OPTION & HAD A LOT OF EXPERIENCE WITH SETTING UP VARIOUS SYSTEMS.

AS USUAL, LOTS OF PROMISES FROM THE SALESPERSON AND THEN THEY CAN'T DELIVER. WE HAVE PETS AND WE WERE TOLD A PET ALLEY WASN'T A PROBLEM. IT TOOK 4 VISITS AFTER THE ALARM WAS SET OFF TO TAKE CARE OF THIS NON PROBLEM. OUR LINE WAS PURPOSELY TURNED OFF BY A CONTRACTOR AND BRINKS NEVER CALLED TO ADVISE US. WHEN THE CONTRACTOR TOLD US WHAT HE HAD DONE WE CALLED BRINKS TO FIND OUT WHY WE WERE NOT CALLED, THEY TOLD US THEY WERE NEVER CALLED BY THE CONTRACTOR. WE HAD THE PHONE RECORDS PULLED AND THEY WERE CALLED. THE CUSTOMER SERVICE IS REALLY BAD, QUITE UNPROFESSIONAL. WE WILL BE LOOKING INTO OTHER SECURITY COMPANIES WHEN OUR CONTRACT IS UP.

THE DID A VERY NICE JOB AND THEY WERE COMPETITIVELY PRICED. THE INSTALLER WAS VERY GOOD AND PROFESSIONAL. THE SALES GUY WAS A LITTLE "SALESY", BUT GOOD, ALTHOUGH HE SAID HE WOULD STOP BY ON THE DAY OF THE INSTALL OR AT LEAST CALL, NEITHER OF WHICH HE DID. EVERYTHING WENT SMOOTHLY, BUT IT WOULD HAVE BEEN NICE HAD HE CHECKED IN.

THEY SENT ONE PERSON OUT AHEAD OF TIME TO FIND OUT WHAT I NEEDED INSTALLED AND WHERE. HE REALLY GAVE ME SOME GOOD ADVICE AND HELPED ME CUSTOMIZE A SYSTEM THAT WAS RIGHT FOR MY NEEDS. THE SYSTEM WORKS EXACTLY THE WAY THAT THEY TOLD ME, I AM VERY PLEASED WITH THE SYSTEM. THE ONLY THING I WOULD SAY IS THAT THE INSTALLERS OFFERED DIFFERENT ADVICE THAN THE SALES REPRESENTATIVE, AND I FOUND THAT TO BE A BIT CONFUSING. IT SEEMS LIKE THEIR INTERNAL COMMUNICATION COULD BE A LITTLE BETTER. OTHER THAN THAT, EVERYTHING WENT VERY WELL. THEY WERE VERY POLITE AND THEY MADE SURE TO PUT BOOTIES ON AND KEEP THE HOUSE CLEAN.

AS A SINGLE WOMAN WHO HAD JUST PURCHASED A HOUSE, I WAS READY TO HIRE ARMED GUARDS IF THE SECURITY COMPANY SUGGESTED IT. MY REPRESENTATIVE, DENNIS, WAS EXTREMELY HONEST AND EXPLAINED THAT I DID NOT NEED MANY OF THE FEATURES I ASKED ABOUT (FOR EXAMPLE, SENSORS ON EVERY WINDOW). INSTEAD, HE DESIGNED A SYSTEM THAT WOULD ADEQUATELY SAFEGUARD MY HOUSE WITHOUT REQUIRING ME TO PURCHASE UNNECESSARY FEATURES. THE INSTALLER ALSO DID AN EXCELLENT JOB. I USE THE SYSTEM EVERY DAY AND HAVE BEEN VERY HAPPY WITH IT.

ABSOLUTELY HORRIBLE CUSTOMER SERVICE - I TOOK OFF OF WORK 2 MORNINGS TO WAIT FOR A SERVICE MAN WHO NEVER SHOWED OR CALLED. EVERY TIME I TALKED TO CUSTOMER SERVICE, THEY COULD NEVER FIND MY ACCOUNT IN THE DATABASE. NEVER ACKNOWLEDGED OR RESPONDED TO LETTER OF COMPLAINT AND LETTER OF SERVICE TERMINATION. TOO BIG - ONLY INTERESTED IN SELLING YOU THE MONITORING SERVICE, NO INTEREST IN CUSTOMER SERVICE.

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I WAS REASONABLY SATISFIED.

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