FENCEWORKS INC

I have used them many times.

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We needed a dog-run made of chain link fencing taken down and hauled away. I spoke with Vince at FenceWorks, he scheduled a time to come by, then rescheduled, then rescheduled again. When he finally did come, he showed up late. Then there was an issue with our power outlet and the tool he brought so he was going to return with a gas-powered tool yesterday afternoon. Didn't hear from him all yesterday or today so finally called someone else to do the work and left a message letting him know. Granted it's a small job, but I still would have expected and app recited better follow-up and follow through.

They were fast with the proposal, explained it all, were the most competitive quote we received, nice to work with, and did top quality work. After I got the permit, the fence was installed within a week. It was a great experience!

Robbie Michel was very helpful in helping us decide what to get and what would best fit in the space we had. I was going to be having our 3rd baby within a few weeks after we ordered the playscape at the end of the busy summer season. Robbie made sure that the playscape was actually installed before the baby arrived. They arrived on time for delivery & installation, and did a great job. My older sons (ages 6 & 8) love the playscape, and so do the other kids on the block! Our youngest son (the baby) loves the infant swing. We would definitely recommend Fenceworks (aka, "The Guy on 41").

I very much appreciated their very quick & honest response. But, the man who came out to do the estimate did seem to get more & more frustrated as I showed him our yard, a computer diagram of the fence design, & the quality of wood we wanted. He said several times, "that's gonna be a lot of money".

The salesman was prompt, but smelled of smoke. His prices were in the ballpark, but higher than the competition.

The installation went fine, however, within a year the gate next to the house had been blown off by a gust of wind. When I called the company they sent someone out who gave us an estimate of $350.00 to repair the gate. The original installation of the gate by Fenceworks cost $350. When I inquired about the warranty they said it was good for 90 days. I ended up fixing the gate myself for approximately $30.00 and it is still standing 3 years later.

prompt response to request for a proposal. Work done on time and installed efficiently and with great care for surrounding landscaping and maintaining clean job sight.

They were not the cheapest estimate but the salesman was very knowledgeable, and understood exactly what we were looking for. He did not try to sell us something we didn't need. I would definitely use them again.

ALL APPOINTMENTS WERE KEPT. EVERYONE WAS ON TIME. CREW WAS CAREFUL EXCAVATING (DRAIN PIPES NEARBY) AND RESPECTFUL OF NEIGHBOR'S PROPERTY.

IT TOOK FENCEWORKS 3 TIMES TO CALL US BACK, AND THEN IT TOOK 3 WEEKS TO SCHEDULE A CONSULT, AND THEN THEIR PRICE WAS TWICE AS HIGH AS ALL OF THE OTHERS.

TIMELY, PROFESSIONAL, SET STANDARD FOR OTHERS. PRICE WAS COMPARABLE TO OTHER QUOTES (AROUND $4000). SELECTED ANOTHER CONTRACTOR ON BASIS OF ANGIE'S LIST COMMENTS.

MY EXPERIENCE WITH THE PEOPLE HERE WAS VERY GOOD. AT FIRST THEY WEREN'T ABLE TO ACCOMMODATE MY SCHEDULE TO HAVE A SALES REP AT MY HOME THAT WEEK. SOMETHING CAME UP AND A SALESMAN WAS AVAILABLE SO THEY CALLED ME AT THE LAST MINUTE AND IT WORKED OUT PERFECT. WE WENT WITH ANOTHER COMPANY THAT WAS SLIGHTLY CHEAPER AND OFFERED A TWO YEAR WARRANTY (FENCEWORKS OFFERS A ONE YEAR WARRANTY).

THE OVERALL EXPERIENCE WAS PAINFUL AND FRUSTRATING. WHILE THE SALESMAN SEEMED POLITE AND CONSIDERATE, THE OWNER AND THE PRODUCTION DEPARTMENT WERE NOT! VINCE IN PRODUCTION CALLED TO SET UP AN INSTALLATION AND TOLD ME THE SUPPLIES WERE DUE IN ON A FRIDAY, AND THEY WOULD BE ABLE TO INSTALL MY FENCE THAT DAY. IF THEY DIDN'T COME IN EARLY ENOUGH ON FRIDAY, THEY WOULD BE HERE SATURDAY. WE WAITED FRIDAY AND SATURDAY AND NO ONE CAME. WHEN I CALLED TO SPEAK TO THE OWNER AFTER THEY WERE AN HOUR LATE ON THE FOLLOWING TUESDAY, HE (THE OWNER) ACCUSED ME OF NOT HAVING MY STORY STRAIGHT AND PROCEEDED TO TELL ME THAT I CAUSED HIM TO HAVE TO SPEND HOURS TRACKING DOWN A CREW ON SATURDAY WHEN THE MATERIALS WERE NOT IN STOCK. MY POINT WAS THAT VINCE SHOULD HAVE TOLD BOTH OF US, MYSELF AND THE OWNER, THAT THE MATERIALS WEREN'T THERE. I WAS SHOCKED HOW THE OWNER HANDLED THE PROBLEM AND WOULD NEVER CALL THEM TO DO ANY WORK FOR ME IN THE FUTURE.

ALL WENT WELL EXCEPT FOR THE FACT THESE FOLKS SUB-CONTRACTED WORK TO SOMEONE ELSE AND DIDN'T TELL US. NOT SURE IF WE WOULD USE AGAIN.

THEY GAVE A PROFESSIONAL ESTIMATE AND THE WORK WAS DONE QUICKLY AND WELL.

THEY DID NOT SHOW UP FOR THEIR SCHEDULED APPOINTMENT AND WE HAD TO WAIT AN ADDITIONAL WEEK. VERY COMPETITIVE PRICING. ONCE WE HAD OUR PERMIT, THEY INSTALLED THE FENCE 4 DAYS LATER. PROFESSIONAL CREW. FENCE BUILT ON SITE.

SALESMAN ORDERED THE WRONG TWO SIDE PANELS FOR THE ARBOR. HE ORDERED THE WRONG LATTICE PANEL FOR THE GATE UNDER A 2ND CONTRACT. HE FINALLY ORDERED 3 CORRECT PANELS UNDER A 3RD CONTRACT, AND INVOICED FOR ALL 3 PANELS, EVEN THOUGH 2 PANELS WERE PAID FOR UNDER THE 1ST CONTRACT. I SPOKE REPEATEDLY TO THE SALESMAN, SUPERVISOR AND PRESIDENT TO GET A CORRECT INVOICE. ALL WERE UNCOOPERATIVE AND JUST SENT MORE INVOICES, EACH WITH DIFFERENT BALANCES. GATE QUALITY WAS POOR, HINGES WERE DAMAGED AND HANDLE WAS NOT INSTALLED. ON LAST CONVERSATION, PRESIDENT BECAME UNPLEASANT AND HUNG UP ON ME. WHEN I CALLED BACK, BARBARA ANSWERED AND SAID, "HE DOESN'T WANT TO TALK TO YOU ANYMORE."

WHEN I CALLED THEM TO TRY AND DISCUSS WHY I WAS UNHAPPY AND WHAT WE COULD DO TO THE RESOLVE THE PROBLEM, HE OFFERED NOTHING BUT TO DO ADDITIONAL WORK AT HIS COST TO CHANGE THE STRUCTURE OF THE FENCE. THIS, OF COURSE, MEANT THAT I WAS GOING TO PAY ADDITIONALLY TO BE AS UNHAPPY IF NOT MORE SO THAN BEFORE. AFTER ALMOST AN HOUR OF CONVERSATION, I ASKED HIM TO GIVE ME BACK HIS PROFIT, AND I WOULD CORRECT THE PROBLEM ON MY OWN. HE TOLD ME THAT HE MADE ABOUT $3000 BUT OFFERED ONLY $500 BACK. I TRIED TO SPLIT THE PROFIT AND EVEN SUGGESTED HE GIVE HALF OF MY HALF TO A CHARITY THAT I SPONSOR. HE GOT EXTREMELY NASTY, AND RAISED HIS VOICE SEVERAL TIMES DURING OUR CONVERSATION, BUT HE QUIETED DOWN WHEN I POINTED OUT I WAS SPEAKING TO HIM IN A CIVIL TONE. I THEN TOLD HIM THAT HE LEFT ME NO CHOICE BUT TO WRITE THE BBB AND TO SHARE MY BAD EXPERIENCE WITH FRIENDS AND ASSOCIATES. HE WENT NUTS, CURSED, THREATENED TO SUE ME, AND THREW ME OUT.

WHEN THE WORKERS WERE HERE, I ASKED THEM TO EXTEND THE FENCE, THEY SAID THEY COULD AND SO THEY DID. THEY DIDN'T SHOW UP WHEN THEY WERE SUPPOSED TO SO I CALLED. THEY FINALLY CAME BACK AND DID THE REST OF THE FENCE, BUT THEY DIDN'T MATCH THE WOOD, SO THE EXTENSION OF THE FENCE DOESN'T LOOK THE SAME. THEY USED MUCH CHEAPER WOOD. I CALLED THEM AT A LATER TIME FOR ANOTHER FENCE AND SHOWED THE MAN, HE RECOGNIZED THE WORK WASN'T THE SAME AND TOLD ME SOMETIMES THEY HIRE SUBS TO DO WORK, THAT'S WHAT HAD HAPPENED. HE DIDN'T OFFER ANY SORT OF RESOLUTION, APOLOGY, OR DISCOUNT ON USING THEM FOR MY OTHER FENCE. I AM NOT HAPPY WITH THEM AND WOULD NEVER USE THEM AGAIN. I WOULD ADVISE AGAINST USING THEM. I THROW POPCORN AT THEIR AD IN THE MOVIE THEATER WHEN I SEE IT, THEN I PICK UP THE POPCORN BECAUSE IM NOT A LITTERBUG, THAT'S HOW MAD IT MAKES ME.

EXCELLENT TO WORK WITH. NEEDED THEM TO COME OUT TWICE - ONCE TO REMOVE THE OLD FENCE BEFORE SOME TREES WERE REMOVED AND AGAIN AFTER TO INSTALL THE NEW FENCE - DIDN''T CHARGE US EXTRA FOR THE MULTIPLE TRIPS. WAS ABLE TO SAVE SOME OF THE OLD FENCING TO KEEP THE COST DOWN.

THEY WERE EFFICIENT, KNEW THE RULES OF THE VILLAGE AND PRICED COMPETITIVELY. I WOULD HIRE THEM AGAIN.