Penco Electric Inc

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When they came out, they said that the installation of the generator was all wrong. I told them that the generator had been working for a year. All of a sudden something changed and it's not working. He replaced the part, and the generator would literally fire up in two seconds when it was going to do its job. Over the last 3-4 weeks, it's failing its tests again. I have to get back in touch with them. They came out here and their initial thought process to trouble shoot the issue was to tell me that the installation was wrong, and not give me any solid proof to go on that my generator was connected improperly. They came before the end of the parts and labor warranty. They did nothing. They basically charged me to come out here and look at my generator, and tell me that it was installed wrong and not troubleshoot the problem to the point where it was fixed. They did not give me sufficient amount of information to ensure that I was doing what needed to be done to fix the problem. There is a reading called the column reading and it is the amount of gas pressure that we have going to the generator. Even though the column reading was enough to show gas going to the generator, their suggestions were to get a new meter and have a dedicated line run to the generator. Neither of which they could convince me or ensure would stop the problems from happening. Basically they were asking me to spend about another $1000 to troubleshoot on their behalf to determine if the problem went away when there was a new meter put in and the new installation of a dedicated line done. They never told me that there was an issue with the column. They also never told me there was an issue with any of the gas coming through the system. If I go out there and I start the generator manually, it starts every single time. We have had an instance when power had failed to the house where the generator did not start. It's failing probably right around 50%-70% of its self-tests. They did come out and replace something; I don’t remember what the part was. It did seem that the generator was running fine after that and passing its self-tests. However now within the last five weeks or so, it has stopped failing those tests on a regular basis. I have yet to call them a second time to get them out. I just wanted somebody that can come out here and do the work right. The problem with the generator company is that it trains these guys to do this work. They have companies that they deal with. There is no direct person from the generator company that could come out and troubleshoot the problem. Penco Electric was able to get the part and labor covered through the generator company. He didn't charge me the additional $90 fee for coming out to do the work; I am okay with that. With regard to professionalism, they blamed somebody else for something that they couldn’t find. There are very few places that can come out and do this kind of work, so I don’t really have much of a choice. I would not use them again in the future. There are other companies here that I am noticing are getting better ratings on the generator company's site, so I am going to call them and have them come out.

We moved into a 34 year old house about 4 months ago. The other owners had a whole house generator and we knew we needed one too - the sump goes constantly. I called about 6 companies to get quotes. The first thing that struck me about Penco - they reminded me to check my generator light even BEFORE they came out to give me a quote. I realize this just means my email was on a distribution list, but this is the sort of proactive help I know I'll need. Their quote wasn't the lowest, but they were the only company that didn't try hard to "upsell" me. They worked with me on the quote to remove things I didn't feel I needed or wanted. They were very flexible and responsive - still are. His entire staff is knowledgeable and courteous. I never felt I was being flim-flammed like with about 4 of the other companies. All my questions were answered in ways that logically made sense in terms that weren't too technical. Paul is the owner - he oversees a lot of stuff personally. People seem easy to work with - and once I paid the deposit, they took care of the permit and I had my generator in like a week. Seriously - 2 days after the permit came through I was all hooked up. The research was more painful than the install. I'll likely be calling them again for other electrical work. Highly recommend!

It was a smooth process from start to finish.

The first thing that impressed me was when Paul came to our house, he put on booties so he would not track dirt in the house. Edgar and Joaquin spent three days doing all the work as there many wiring issues from before. They cleaned up after themselves. Bill came to connect the system to the natural gas and showed us the system. He made sure that the system worked properly. I cannot say enough great things about Penco! Thanks to them my house is up to code, and will be the envy of the neighborhood the next time the power goes out!

From the first meeting with them, when they came to my home for the estimate, I was impressed with their professionalism and knowledge. I had spoken to 3 other contractors, and they were by far the most thorough. On the day of the install they showed up right on schedule, they were clean and when they left, the house looked like it was never disturbed. Believe me, this was no easy installation. The gas line had to be run from the other side of my home, through a finished basement with a drop ceiling in very very tight quarters. The other contractors that I interviewed didn't even want to tackle the gas line because it was so difficult. When the Nicor technician came to replace the gas meter, he commented that it was one of the best installations he had ever seen and wanted the name and number of the contractor. The generator itself was replacing an older generator that was installed on an existing concrete pad. The concrete had settled and was way out of level. The Penco guys removed the old generator and placed a new concrete pad on top of the old pad and leveled it up to perfection. They sealed up the edges to keep water and debris out and it looks perfect. My schedule is very volitale and I had to reschedule a few appointments. They were very flexible and coordinated everything including the final inspection. Their billing was accurate and my overall experience with them was excellent.

Excellent. They were fast, thorough, gave me a fair price, and great communication with the office. My neighbor who has a similar generator was so impressed he signed up with them as well.

Everything went well in this situation. The communication was good and everyone was very friendly.

The entire process from when Paul came out to estimate to the painting of the gas pipes was flawless.I was impressed by their promptness for the installation to their cleanliness after the job was complete.Their estimate was higher than the final price.We will be using them again.

I recently bought a house that came with a Generac Guardian 17kw. I did not have a clue on how these things work. So much for House Inspectors who did not catch that this generator was not working long before we closed on the house. Bill & Paul both showed up at my house 1 day after I called to look at my generator. They ran a report from the serial # & found out that some parts were still under warranty which saved me about $300. Although they did not install the unit, They found out several things, 1- the battery needed replacing, 2- the charger needed replacing & they ran some diagnostics to make sure everything was in order. It now works great & I now understand how this unit operates as a lay person. They also made a recommendation that I call nicor to get a larger meter to ensure that there was enough gas to run my house & the generator. It only cost me $100 to upsize my Nicor meter & now I do not have to worry about anything standing in the way of my generator starting. (Nothing is 100%) but this is pretty close. I would recommend Penco for anyone interested in house generators.

They were very professional. The owner Mr. Paul Thomas was very good; he went through everything with us and was very available for questions. The workers that came were very clean and just did a great job. They did it in a time that they said they would do it.